Book Thrifty car rentals in New York

Wed 4/26 Pick-up
Noon
Sat 4/29 Drop-off
Noon
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Reviews for Thrifty in New York

  • All reviews 100%
6.9/10 Good
Based on 241 reviews
  • 6.3
  • 6.2
  • 5.1
  • 5.9

Recent reviews

Most recent
    4.0 Mediocre
    Supplier Choice
    Apr 24 2017
    Poor Customer Service
    Pros: Drop off was easy. Car was clean with phone hook-up and back up camera.
    Cons: After renting, I needed to add the plate pass as I found out I would be driving on EZ pass only roads. I called the number on the contract and after waiting on hold for 30 minutes was told I had to return to a Thrifty location. I asked if the could give me a phone number of a location so that I could save myself a trip and they said they didn't have that information. Very frustrating!
    7.2 Good
    Supplier Choice
    Apr 11 2017
    May try someone else for better customer service
    Pros: The versa were rented was comfortable and very clean. The tank was full so there was no stopping when we were already late leaving. I had a minor credit card issue but they patiently waited while I fixed it with my credit card company. The one woman we dealt with was very professional even while we were stressed with what was going on, unlike her co-workers.
    Cons: At first they were out of cars and told me we were going to wait "hours" for a car because Thrify overbooked car rentals that weekend. I was upset because I had a 8am reservations and around 9:15 we were still waiting for a car. I received an awful attitude from one of the clerks for being upset for not understand why the company overbooked, and can't fulfill a reservation that it confirmed via email. I also witnessed a woman being screamed at for respect by the "manager" because she was upset that the company wouldn't talk to her because her husband was the one the reservation was in. He didn't speak a word of English, I think he was Russian. So how could the manager communicate??? He was screaming at her in front of everyone there. It was highly unprofessional. I'm in the restaurant business and understand how customers can be hard but I witnessed the whole thing and he handled himself with no professionalism. On top of all it they gave me grief for not buying their insurance over the more affordable third party one.
    9.2 Excellent
    Standard
    Apr 5 2017
    Started off rough...ended wonderfully
    Pros: Big on customer service and rectifting situations.
    Cons: Some machine did not read my only credit card and was given a hard time at pick up about using the card. Debit/credit cards are not accepted which negated my travel company to be renters. Without higher management approval front desk person was willing to send me tto another rental office even though i had a resetvation with them.
    2.0 Poor
    Intermediate
    Apr 5 2017
    Bait & switch
    Cons: We were an hour early and so they wanted to charge us a total of 397.88 as opposed to the price of 166.24 that we had... they said they had to add a day for the extra 1.5 hours.......we went somewhere else!!!!

Where can I find Thrifty car rentals in New York?

312 Federal Circle, Thrifty car rentals

Address

312 Federal Circle

Phone

+1 877 283 0898
Thrifty
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