Reviews for Thrifty in Portland
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Oct 15 2016
Pros: Cheap and good service
Cons: No cruise control
Jul 11 2016
Cons: The car I was given smelled like a rolling ashtray. I called every day I had it trying to get in touch with someone. After sending in an email complaint and receiving no response, I eventually called the national customer service line, to which they told me I had to contact the specific rental location and speak with the manager. After putting in two calls to the manager and not receiving a call back, I finally got ahold of her on my third call to the location. Not only was I told I should have called earlier (even though I had), I was also told she could not issue a refund for the vehicle and offered me $100 discount and a voucher. I never received the voucher when I dropped off my vehicle as the person working had no idea what I was talking about. Needless to say, I will never rent with Thrifty again.
Oct 25 2015
The car engine wouldn't start
Pros: The only good thing about this experience was one of Thrifty's managers, Yasmina. She was very helpful (at all hours of the night) in getting us a car that actually worked.
Cons: The car malfunctioned and coordinating with Thrifty to get it replaced was a pain in the butt. I had to miss part of a wedding because of a miscommunication on Thrifty's end.