2.0
The line to pick up the car was winding around and over 20 people deep when I arrived. They had one person working. Each person was taking around 10 minutes to assist- if you do the math, that’s over two hours to pick up the car. There was an option to pay $30 to skip the line but that resulted in an error message. I eventually cancelled the reservation and walked right up to a different counterReviewed Jun 15 2025
review from![kayak]()
2.0
Very poor overall. After booking with you we noticed immediately the pick up and drop off times were way off. The experience dealing with your company from that point forward with 4 days still remaining before the pick up date was abhorrentReviewed May 26 2025
review from![kayak]()
8.0
Booked a full-sized 12 passenger van online, when arrived at Thrifty their computer showed a mini-van but since our reservation clearly stated "Ford Transit Van", Thrifty quickly corrected their system and honored our exact reservation.Reviewed Dec 5 2024
review from![kayak]()
2.0
No Cars but they took a reservation....Reviewed Sep 10 2024
review from![kayak]()
2.0
Completely disorganized. Couldn't figure out if I had rented with thrifty, Hertz, kayak, or Expedia. Failure to provide me a working confirmation number. Vehicle was different from what I specifically rented. Telephone operator non existent at either San Diego international and Portland international. Customer service non existent. Can't login and make changes online because confirmation number didn't work (this is a recurring issue since I can remember, every time I reant through a third party). I paid for prepaid gas when I picked up the vehicle then when I returned it, the tech had showed me that they never added it or charged my card for it. I'm not even done with my list but this is taking too much time. Good luck.Reviewed Sep 1 2024
review from![kayak]()
2.0
I booked through Expedia. Not clear it was no cancel or no change. Had to change dates. Not allowed. Expedia customer service didn’t help, and Thrifty was greedy and short sighted. So I never picked up the car in Portland BECAUSE I WASN’T THERE because I moved my trip by three days to 8/24-26. So I’ll never rent from Thrifty ever again and never through Expedia either. Kayak also suspect. Lost like $290 and had the pleasure of getting all the helpful reminders over the last several days about the car I was not picking up nor returning but I was paying for. Terrible experience. So stupid as I rent a lot of cars and you or thrifty will not be beneficiaries of that. Haven’t been this irritated about travel in decades. Such a short sighted decision. I’ll enjoy my Sixt rental tomorrow and every other time I rent from now on.Reviewed Aug 24 2024
review from![kayak]()
2.0
Thrifty promised a call or text to confirm our car. It never happened. Flight delay meant we arrived after closing. No info about what to do, no ability to get our car, no humans or options available on any phone number we called. Ultimately a security guard told us we could Uber to our hotel and the car rental companies usually reimburse. Spent $100 on car service and rented from someone else the next day.Reviewed Aug 23 2024
review from![kayak]()
10.0
Everything was quick and easy with pickup and drop off. No complaints.Reviewed Aug 21 2024
review from![kayak]()
2.0
I had a confirmed rental for 11 am at PDX (Portland airport). The car wasn't ready then, at least not according to the Thrifty app ("check-in to avoid the lines!"). I waited in the lines. One hour later, the car still wasn't ready. I was told there were delays at the car-wash and it would be another couple of hours. I ended up booking with another company. At 6:30 pm, the Thrifty app showed the car still wasn't ready...Reviewed Aug 13 2024
review from![kayak]()
4.0
The car was great. Clean, and in great condition. My main issue was the cost was nothing like what I was quoted online I was quoted $170 for just over one days rental. The actual cost at the desk was nearly $400. I was supposed to get full to full fuel but was charged $40 dollars. I won't use kayak or thrifty again for car hire as a result.Reviewed Aug 10 2024
review from![kayak]()
4.0
Pickup was disappointing. The clerk was nice and professional but when we ran my card the POS machine froze. So, the clerk rebooted it, ran my card again, and it was declined. I called the bank immediately and they informed me it was declined because the 1st time it was ran, it was authorized. The clerk said it wasn't showing in their system as being authorized. So, we ran it again and it said approved but again didn't show up in the system as approved. By this time, I had been charged twice and still had not been able to rent the vehicle. I had to go to Hertz and the manager had to manually rent the car to me. I now have to make sure I am reimbursed the 2 extra charges of nearly $800. What a hassle!!Reviewed Aug 9 2024
review from![kayak]()
6.0
They wanted way too much money for five extra hours because my flight got changed. Had to sit at the airport for six extra hours.Reviewed Jul 29 2024
review from![kayak]()
