Reviews for Hertz in Portland
- All reviews 100%
Sep 28 2016
Pros: When I found an Enterprise Rental Car right down the street from Hertz
Cons: I had a 1 o'clock appointment to pick up my rental car from the downtown Portland Hertz location, and showed up at the rental office at 2:01 PM after a $27 Uber ride from the airport. The door was locked and the entire staff was visible inside the business. I knocked on the window and was met by the manager (Flip) at the door. He asked if he could help me, and I informed him that I had a reservation. Flip imformed me they closed at 2PM (one minute prior to my arrival) and that they had given away all their vehicles. With a very unconcerned attitude, Flip told me there was nothing he could do. I informed Flip I had just flown in from Phoenix, Arizona and was in need of my rental car to drive to Eugene Oregon. He again said there was nothing he could do. I asked him what the purpose was in having a reservation was if they were going to be out of cars when customers arrived? Flip had no answer and suggested I walk down the street to his competitor. So, I found myself in a city I had never been to, dragging my suitcase down the street with no mode of transportation! This "manager" named Flip of the downtown Portland Hertz branch was extremely unprofessional and a sad excuse for a human being, much less a representative of a major corporation. I will never as long as I live use another Hertz Rental Car! If you want a pleasant rental experience with professional representatives, go Enterprise 100 percent of the time.
Sep 27 2016
Pros: Small car is good for me. Great gas milage on the Hyundai. Pick up and drop off at PDX is easy.
Cons: The Hyundai had no cruise control which is why I gave a mediocre rating for comfort. (Really? No cruise control?) Otherwise the car was serviceable.
Sep 23 2016
Pros: The price was exactly as stated on website.
Cons: The staff could have done a quick review on how to operate this particular vehicle.
Sep 20 2016
Car pickup took over an hour with reservation!?
Pros: - Car was clean. - Return was easy.
Cons: - It took over an hour at the counter to get the car with a reservation. about 25 minutes in line, and inexplicably another 45 at the counter. - we specifically requested cruise control and were assured the car had it, only to find out it didn't. since we didn't have another hour to go back to the counter, we just took the car - the insurance purchased at the time of reservation was not through hertz. this was not clearly stated, we wouldn't have purchased it - car was smaller than expected - car was very noisy on freeway