Reviews for Hertz in Portland
- All reviews 100%
Based on 35 reviews
Oct 20 2016
Pros: Dropoff was easy. The vehicle was in good mechanical shape.
Cons: Pickup was a mess. Interior was dirty. Car was difficult to drive in the rain, unpleasant to drive. Very poor value.
Oct 20 2016
Pros: It was very handy to have the car pick up and drop off at the airport. Drop off was fast and easy.
Cons: We did have to wait about 30 minutes for the car.
Oct 20 2016
Pros: Friendly service
Cons: Computer issues did take some time but luckily was not in a rush
Oct 19 2016
Cons: Were told can drop the car at the airport. Then, charge additional 44 dollars + extra fees and taxes. We were really taken?
Oct 17 2016
Can't beat Hertz locations; bit pricey
Pros: Great location, good vehicle selection, on airport, automated systems
Cons: Got hustled hard for upgrades without much price flexibility
Oct 17 2016
Cons: The rate given online was not honored at counter
Oct 13 2016
Cons: Made reservation, no cars for anyone waiting, sent me 4 blocks to the Dollar was told they would price match they didn't want to and also were over booked
Oct 11 2016
Cons: Did not rent. Office was closed at 2pm
Oct 10 2016
Cons: They didn't have a car available. We had to carry our heavy luggage 5 blocks. Poor service.
Oct 9 2016
Cons: When we got there, Hertz turned us away because they were out of cars. A real let down and waste of time.
Oct 9 2016
Pros: Friendly staff, clean car, easy drop off
Cons: Everything was great but that they gave me 3 sets of keys on one undetachable key ring. You can only imagine how much I would of been charged if I would loose them. I could understand if the key ring could be detached for other people.
Oct 9 2016
Charges for extra driver even though it is your sp
Pros: We were able to drop off the car in the city instead of going back to the airport and we weren't charge extra for that
Cons: Other car rentals won't charge you for an extra driver if it is your spouse, hertz charges $14 per day, because that we wouldn't rent from them again when we need a car for more than 3 days
Oct 4 2016
Pros: Rental was convenient to pick up across from the airport.
Sep 28 2016
Pros: When I found an Enterprise Rental Car right down the street from Hertz
Cons: I had a 1 o'clock appointment to pick up my rental car from the downtown Portland Hertz location, and showed up at the rental office at 2:01 PM after a $27 Uber ride from the airport. The door was locked and the entire staff was visible inside the business. I knocked on the window and was met by the manager (Flip) at the door. He asked if he could help me, and I informed him that I had a reservation. Flip imformed me they closed at 2PM (one minute prior to my arrival) and that they had given away all their vehicles. With a very unconcerned attitude, Flip told me there was nothing he could do. I informed Flip I had just flown in from Phoenix, Arizona and was in need of my rental car to drive to Eugene Oregon. He again said there was nothing he could do. I asked him what the purpose was in having a reservation was if they were going to be out of cars when customers arrived? Flip had no answer and suggested I walk down the street to his competitor. So, I found myself in a city I had never been to, dragging my suitcase down the street with no mode of transportation! This "manager" named Flip of the downtown Portland Hertz branch was extremely unprofessional and a sad excuse for a human being, much less a representative of a major corporation. I will never as long as I live use another Hertz Rental Car! If you want a pleasant rental experience with professional representatives, go Enterprise 100 percent of the time.
Sep 27 2016
Pros: Small car is good for me. Great gas milage on the Hyundai. Pick up and drop off at PDX is easy.
Cons: The Hyundai had no cruise control which is why I gave a mediocre rating for comfort. (Really? No cruise control?) Otherwise the car was serviceable.
Sep 23 2016
Pros: The price was exactly as stated on website.
Cons: The staff could have done a quick review on how to operate this particular vehicle.
Sep 20 2016
Car pickup took over an hour with reservation!?
Pros: - Car was clean. - Return was easy.
Cons: - It took over an hour at the counter to get the car with a reservation. about 25 minutes in line, and inexplicably another 45 at the counter. - we specifically requested cruise control and were assured the car had it, only to find out it didn't. since we didn't have another hour to go back to the counter, we just took the car - the insurance purchased at the time of reservation was not through hertz. this was not clearly stated, we wouldn't have purchased it - car was smaller than expected - car was very noisy on freeway
Sep 19 2016
Pros: Allowed me to go in early to check in paper work.
Cons: Did not know about the estimated city tax fee $33.
Sep 16 2016
Not the car we reserved and lied too.
Pros: We liked that we had a car to use.
Cons: The Toyota Yaris (not the car we reserved) was an extremely loud car to drive on the highway. The car car we had also had a dash that would not stop squeaking. It sounded like two pieces of foam rubbing together. I was also charged $100 more than the online price. They told me this was because of taxes. This seems like something that Hertz would know when booking. Overall I am disappointed in the car and their misleading pricing.
Sep 10 2016
Won't use hertz again
Pros: Car was clean and efficient
Cons: We requested pick up at the airport. Luckily before we went to get the car we saw a different address. The car pick up was a 25 min drive from the airport. We were late picking up and had called about being late. They still gave our reservation away and we had to wait for a car in the rental class- they didn't even offer to upgrade to another car they did have ready right away. They wouldn't entertain the idea of waiving the fee to drop off at the airport for when we left since we thought that was were the pick up and drop off were. There were hidden taxes and fees too. Just in general I felt like they were trying to hide the real cost of things. Won't be using them again- I haven't found that things are so hidden with other rental companies.
Aug 30 2016
Pros: Everything was great. The car was clean and reliable. The staff were friendly and helpful! And the price was very reasonable! Overall impressed!
Aug 26 2016
Hertz hits a Homerun
Pros: The customer service and professionalism was off the charts good. Matthew deserves a raise for waiting for me after they were closed. A+ for Matthew and Hertz
Aug 19 2016
They couldnt find my reservation. I had to rent el
Cons: Hertz did not find my reservation. I had to pay $120 with Avis to find a car. Not sure what happened, but I'd like an explanation from Hertz + Kayak
Jul 20 2016
Pros: Car was very clean and was comfortable. The price was amazing, I saved two hundred dallors on the price of a rental car.
Cons: I thought I had purchased to pick up and drop off the car at the air port, however the Hertz place was 13 miles away from the airport. Thank goodness my daughter was able to drive me there and I just changed the drop off location to be the airport for a very small reasonable fee.
Apr 23 2016
Pros: Great customer service and the car was really nice.
Cons: End price was $70 higher than the original booking price.
Mar 31 2016
Pros: I reserved a car but then arrived and there were no cars. Very bad form as my whole holiday was ruined.,it should not show availability if there are no cars., I had to pay for cancelled hotel accommodation as I couldn't get where I needed to go
Cons: Ruined my experience