Reviews for Alamo in Portland
- All reviews 100%
Jan 9 2017
Pros: Charged more than others
Dec 23 2016
Pros: The experience was wonderful. The car was great! Pick up and return went flawlessly.
Cons: More help during pick up would be nice. The line was out of the door and only one check out clerk was available.
Dec 22 2016
Personnell good, procedural problems
Pros: All staff/drivers/customer service reps polite and friendly. Had a good deal to upgrade on a truck for $15 a day on my first rainy visit to Portland. Have same year and model pickup, so I figured it would be helpful in navigating a new area to be familiar with the vehicle. Arriving, upgrading, and obtaining my rental was pleasant and quick.
Cons: First stop I made in the area, I exited this truck the same way I do mine. Keys in the console, exit vehicle, and lock with keypad on outside. The only problem was this was not my truck with my key code and I didn't realize it till I got back to the vehicle in freezing rain. I frantically tried to find an office number for the particular branch of Alamo as my phone died standing in the rain. I figured they would know the code back where I rented the vehicle. I got transferred to Central corporate helpline , gentleman was very patient and polite, and did his job well. However they did not keep those codes on file. since mine and everybody elses normal insurance covers rentals, I opted out of the extra coverage. In doing so I did not get roadside assistance, but they quickly call the local tow truck company and on my bill is going to receive the $70 charge upon returning the rental and wait for them an hour to get there in the rain. Girl in the store new a local driver, who came and got me in the truck for 20 bucks. Luckily I was able to cancel the other tow truck in time. I was there for a job interview and it ran a little late. So I was a little late to the airport and returning the vehicle. I understand that going over your scheduled time would be costly, however they still had a $70 charge for the lockout and they also charge me $5 more a day for the upgrade than they told me. It took an extremely long amount of time to clear it up while people kept passing it up the ladder and I ended up not having time to dispute the $5 more than expected on the upgrade. However I did mention it, and it seemed fine that I was going to eat that extra money which was half of the service charge that I had just cleared up. I stuck with Alamo since the first experience with them was pleasant and have not changed since. however I'll be flying back to Portland in a week and will not be doing business anymore
Dec 17 2016
Cons: Alamo is off site from the airport. It added 30-40 minutes to my already long day to get my car.