Reviews for Payless in Portland
- All reviews 100%
Oct 24 2016
Pros: Ease of pick up and drop off.
Oct 10 2016
Payless / Avis Connection
Pros: Car was good.
Cons: I (Ed Scovil) arrived just past the staffing hours at PDX on Wednesday evening,10/05/16. My information said that AVIS would be able to help me. I went to the AVIS counter, very nice lady, but she had to fill out all the paperwork manually. When I returned the car on Friday evening, I was given a slip of paper with the mileage and told to take to the AVIS desk in the parking structure. The AVIS representative said that they would be unable to process the return until the next day and I was told that I would receive an email confirmation the next morning. My rental contract was retained by AVIS. I have no documentation that I returned the car and I never received an email confirmation as promised. I left my work email. escovil@PeaceHealth.org Seems to be a very poor partnership between Payless and AVIS from an efficiency and customer service perspective. I filled the car with gas prior to returning and I still do not have confirmation of my car return and final invoice. Thanks, Ed Scovil 360-788-6782 Office Phone Number 360-281-8740 Mobile Phone Number
Oct 3 2016
An easy experience.
Pros: Making the reservation, picking up the car, and dropping it off were a breeze. Thanks for everything!
Aug 17 2016
Pros: The shuttle driver was kind and friendly.
Cons: Pickup /dropoff was too far from airport and very inconvenient. Waiting for shuttle to and from airport was too long. Car insurance was higher than competitors. Was charge too much for being an hour late after drop off time. I don't think a customer's rental time should begin when customer's information is being taken. Rental time should begin after the customer has finished examining the car for dents and scratches. I will not rent from Payless/Portland again.