Reviews for Payless in Portland
- All reviews 100%
Based on 78 reviews
Aug 10 2017
Way too expensive.
Pros: The van driver who picked us up.
Cons: No bottled water and long ride from terminal.
Aug 6 2017
Pros: They were efficient and friendly and the car was as advertised
Aug 3 2017
Cons: Quite a ways away from the airport so know that. We rented our car for 2 weeks. A month and a half later we received a letter in the mail from Payless that there was "excessive sand" in the car. (We went to the beach. Yes, sand from our shoes was on the floorboards.) They said they were charging us $250 for cleaning the sand. $250!!!!!!!! You can detail a car which takes hours and pay a little over $100. I am fighting this
Jul 28 2017
Overpriced but necessary
Pros: Great car, very clean, easy drop off and pick up.
Cons: Had to spend a ridiculous amount of money for a 30 hour car rental!
Jul 25 2017
Paid more than reservation
Pros: Car is good and clean.
Cons: When made reservation, price is about $80 per day ($50 plus tax), however, the paperwork turned out to be $100 when I came to pick up the car; when drop off, excluding gas and late fine, I paid $120 for one day.....
Jul 17 2017
Pros: The people at the counter were very helpful and patient. The car was clean, comfy, safe and had great gas milage.
Cons: The price of the rental was more than i expected.
Jun 19 2017
Pros: A Payless rep escorted me to drop car off at Avis at the airport.
Cons: I had trouble finding drop off office where I got the car. The streets were confusing. Some said NE..then said N Columbia. The reps at the office did not answer the phone to help me. The nationwide customer service i called several times didn't help..i finally found the drop off office but even though staff was there they refused to take car and escorted me to the airport to dtop car at Avis. I almost missed my flight. .stressful.
Jun 17 2017
Pros: Pick up was awesome other than the waiting for the van! There is only 1 can. The young lady who help us was friendly and most helpful!
Cons: The drop off was bad there no direction as what or where and the kid in charge was not interested in helping and could care less about us.
Jun 9 2017
Pros: Great choice!
Jun 7 2017
Good price, convenient, good quality
Pros: We received a brand new Nissan Sentra that was great on gas and easy to pick up and drop off. We were able to pick up in Portland and drop off in Seattle without a huge charge.
Cons: I called ahead to make sure the total was going to stay the same but it was without taxes so it was about $50 higher then anticipated.
May 25 2017
Charged for gas even though the tank was full on return
Pros: The car was nice, but why wouldn't it be. Payless didn't make the car.
Cons: We were told it was company policy to charge for gas when picking up the car and it would be taken off the bill upon return of the car. Not true. We had to send a request to corporate headquarters and told to wait 4 weeks to get the money back (still waiting). This is extremely poor business practice and a complete hassle for the renter. DO NOT RENT FROM HERE.
May 13 2017
Pros: Very friendly staff. Easy pick up and drop off. Got a great car, clean and comfortable ride.
Cons: All was good!
Apr 25 2017
Agent at check in desk
Pros: Very kind and helpful young woman at the check in desk. The shuttle driver also very personable.
Mar 5 2017
Pros: nice staff, great upgrade, great price!!
Feb 26 2017
VW Bettle quite uncomfortable, Customer Service po
Pros: Got a good rate
Cons: Customer service was performed with disinterest and affected politeness. An additional $50 "sales tax" was applied when I picked up the car - there is no sales tax in Oregon! When I needed to call to reserve the car for a week longer, the price was over nearly twice the original price per week. Yet, when I returned the car two days earlier to, I still paid the full week price. Additionally, they had changed locations during the time of my rental , without notifying me of that change when I picked up the car. So, I drove up to an empty business with a note on the door, Very unprofessional and thoughtless.
Feb 23 2017
Cons: Nothing bad with the service, but our flight was delayed. We had to change our reservation to a different company because Payless would have been closed before we landed.
Jan 9 2017
Pros: There was no notification that the location for drop off was closed due to weather. We drove through very treacherous weather to find them closed and had to drive an additional 10 miles to the airport.
Jan 4 2017
Great Value, Odd Location
Pros: Quality vehicles, sharing fleet with Budget and Avis. Why pay more?
Cons: The rather limited hours (7a-7p).are a bit of a drag. And it's 5 miles from the airport so expect a 10-15 min shuttle from the airport. It's a great deal if you live nearby!
Dec 26 2016
Pros: The staff was friendly and helpful.
Dec 24 2016
Best value for money
Pros: Clean car, best rates, nice service, no surprises
Nov 30 2016
A Bit Out of the Way, But OK
Pros: Straight-forward approach, willingness to accommodate, kept their word on price.
Cons: It took a while to get from the airport to the rental place. The cars seemed to have "just on the line" tread on their tires.
Nov 8 2016
Had to switch to Avis(same company)
Pros: The car was okay.
Cons: Car was dirty inside when I first got it. Was at the airport at 6pm and waited for the shuttle to drive me to the off airport carlot Payless had. Called and they said a driver would be there shortly(They close at 7pm FYI). So 6:50 comes around and I call again, to be told that no more shuttles were actually coming(awesome!) so they tell me to go to Avis at the airport since it's the same company and they will honor my reservation prices. Weekend goes by and I return the cr with half a tank, I knew they charged a little extra for filling up but they hit me with $80 fee for half a tank!! It cost me $28 to fill up from E in Seattle which had higher gas prices. Thats almost 8x the price! I called to see if they can fix it they only said they go off local premium gas cost and charge an extra 10% fee. So I guess local premium gas is $8 per gallon and I was unaware.
Oct 31 2016
Pros: No bs. just getting a rental car.
Cons: it was raining.
Oct 24 2016
Pros: Ease of pick up and drop off.
Oct 10 2016
Payless / Avis Connection
Pros: Car was good.
Cons: I (Ed Scovil) arrived just past the staffing hours at PDX on Wednesday evening,10/05/16. My information said that AVIS would be able to help me. I went to the AVIS counter, very nice lady, but she had to fill out all the paperwork manually. When I returned the car on Friday evening, I was given a slip of paper with the mileage and told to take to the AVIS desk in the parking structure. The AVIS representative said that they would be unable to process the return until the next day and I was told that I would receive an email confirmation the next morning. My rental contract was retained by AVIS. I have no documentation that I returned the car and I never received an email confirmation as promised. I left my work email. escovil@PeaceHealth.org Seems to be a very poor partnership between Payless and AVIS from an efficiency and customer service perspective. I filled the car with gas prior to returning and I still do not have confirmation of my car return and final invoice. Thanks, Ed Scovil 360-788-6782 Office Phone Number 360-281-8740 Mobile Phone Number
Oct 3 2016
An easy experience.
Pros: Making the reservation, picking up the car, and dropping it off were a breeze. Thanks for everything!
Aug 17 2016
Pros: The shuttle driver was kind and friendly.
Cons: Pickup /dropoff was too far from airport and very inconvenient. Waiting for shuttle to and from airport was too long. Car insurance was higher than competitors. Was charge too much for being an hour late after drop off time. I don't think a customer's rental time should begin when customer's information is being taken. Rental time should begin after the customer has finished examining the car for dents and scratches. I will not rent from Payless/Portland again.
Aug 12 2016
Pros: Car was great. Service was great overall. I would rent with them again.
Cons: The wait for the shuttle to be transported to the office.
Jul 15 2016
Pros: Avis fortunately had car available. I was lucky.
Cons: Closed when I arrived, anout 6:30 or 7 pm
Jun 28 2016
Pros: The rental service was incredible, our car was really fuel efficient and the car itself very spacious. The cost for a 4 day hire was much less than any other car rental at that time. I would definitely use payless again!
May 11 2016
Checkout was a disaster
Cons: The offsite location in Portland is nowhere near the airport. It was at least a 15-minute ride to the Payless location. There was one van - not a shuttle - taking people to the location, so there was always a line of customers. When we arrived at the rental location, there was only one person checking out cars. It took me 45 minutes to get my car with five people in front of me. There were at least that many people behind me in line. The car I got was a Chevy Impala (supposedly an update). It was mediocre in driving. This is my last business with Payless since the experience was not worth the lower price.
May 5 2016
Pros: There are hidden charge on Payless car rental.
Apr 20 2016
Pros: Great value.
Cons: Took 2 hours from landing to driving away. Massive line and way understaffed.
Apr 20 2016
Pros: Sales lady was cool.
Cons: But she was new give her a week and she will be as jaded as the pockmarked chick with straight hair that wouldn't even acknowledge me as i waited for 15 minutes at the desk to rent a car. $200 hold for credit. $350 for debit. An hour and a half to rent a car? Crazy. Shuttle took half an hour.
Apr 19 2016
Horrible customer service
Pros: The rental was very nice and comfortable. It was also the cheapest rental by far.
Cons: The customer service is absolutely horrible. Upon drop off I realized there were charges that were not discussed when we picked up. The agent literally laughed in my face and said "oh well". Completely disrespectful. Will never go there again, no matter how great the deal may seem. Honesty and respect are worth more.
Apr 7 2016
Pros: Entertaining customer service
Cons: Pick up far away from airport and service was slow. Turned out to be double the cost of the quote.
Mar 27 2016
Good value. Thanks.
Pros: Easy friendly drop off.
Cons: No issues.
Mar 9 2016
Cons: There was trash in the car
Mar 7 2016
Added an extra airport tax
Cons: The total I paid was about 10 dollars more than what was shown on my reservation. They told me it was extra airport tax. I wish it was shown when I made the reservation so that I could compare the various offers correctly.
Feb 16 2016
NOT at the Airport!
Pros: Only upside was that a rep let us make special arrangements to drop off at the airport for the return
Cons: Booked for pickup at PDX - when I booked and called was never told it wasn't located at airport. Had to take a 20+ minutes shuttle ride to the location where the directions we had were no longer good. Super hassle and no one there seemed phased by it.
Feb 9 2016
Thumbs Up! Will rent again...
Pros: The personnel were friendly and knowledgeable. They were able to fit my travel needs very well.
Cons: The distance from the airport to pick up the rental.
Dec 30 2015
Pros: Decent service despite internet being down at the Portland facility. Employees very slow to process paperwork. Lots of side conversation that slowed down the line. Free upgrade to SUV was nice.
Cons: Engine light on vehicle 30 minutes into drive.
Dec 29 2015
Pros: Getting the car and dropping it off were among the cleanest experiences I have ever had. It took less than ten minutes for both processes.
Oct 22 2015
Cons: The shuttle never showed up at the airport to pick us up. After 50 minutes wait time -- we went with another company! Would not go with this one again....
Oct 9 2015
Cons: I don't like how the insurance sold on the website is different than the one offered by the rental company, so the customer is pressured into buying multiple policies to ensure proper coverage. I ended up spending hundreds more than my reservation claimed.