Reviews for Thrifty in Savannah
- All reviews 100%
Based on 53 reviews
Aug 15 2017
Cons: I was suppose to get my car at 5pm and because they didn't have the vehicle I reserved I got a different car and had to wait until 6:30 pm.
Aug 6 2017
Cons: long line no cars at all they told me that they never have a convertible yet the web site like Kayak never stop taking reservations that they cant fill
Jul 26 2017
Pros: I chose the Dealer's Choice option and I received a fully loaded brand new Ford F-150.
Cons: There was no one to receive the car when you drop it off, just park in a nearby spot to where you picked it up. I did not take insurance, so I do not know what the rates were.
Jul 24 2017
Pros: Fuel economy
Cons: To much to list
Jun 21 2017
Not a good experience
Pros: I like at the rental counter was in the airport terminal. The woman at the counter was very apologetic and very nice
Cons: We had to wait a while to get a car despite our reservation. we finally did get the car, the interior was riddled with trash. The exterior was muddy, the windshield was dirty. Person at the lot who we asked about cleaning the car said she isn't usually in this department she's usually on the counter and she apologized. They gave me a discount, but I had to drive to meetings in a filthy car. It made a poor professional impression. And not being familiar with the city I didn't know where to get a car wash and wound up trying to cleaning the windshield myself at a gas station. I have no desire to repeat this experience
Jun 17 2017
Cons: Only 2 vehicles available for our compact reservation, a Ford 150 and a minivan for an extra $12/day. Since we were told that these were the only cars on the lot, I wonder what they did for the 10 customers behind us. We will never use Thrifty again.
Jun 11 2017
Cheaper to take a shuttle
Pros: Convient upon arrival for pickup
Cons: Car was dirty, charged twice for one rental service
Jun 8 2017
car worked for us, but could have been better.
Cons: a bit sandy when we got in; missing drivers arm rest; agent tried REPEATEDLY to upsell me even when told I was not interested, it became comical after awhile except for taking time away from our trip; upon return was forced to go back out to lot to check milage on car although never instructed to do so from the beginning. All in all Thrifty was lacking.
Jun 5 2017
Cons: Upon arrival, there were no cars available. Employee was not able to make any decisions other than that there was nothing he could do. Waited until the next car was returned which was a compact and not the size I had reserved. Called the next day to speak with a manager who never returned my call. Very disappointing customer service. Should have discounted the car or have been refunded
May 4 2017
Cons: We had a car with bad breaks and when we mentioned it the clerk said I doubt it with only 14,000 miles on the car. It felt so extremely unsafe
Apr 24 2017
Pros: Good price. Easy.
Apr 5 2017
Pros: Everything was great! Vehicle was brand new ... it was easy to rent and drop off and price was perfect!!
Apr 4 2017
Staff is rude!
Pros: The vehicle was clean.
Cons: Upon pickup of the vehicle I was told that I made the reservation for a "special special, which means that we pick your vehicle, and all we have is a truck. So you get what you get," said one of the staff members. No where on the web site does it state that you would have NO choice on the vehicle! (I received an F150 Ford truck, I am 5'3 and 120 lbs). It was difficult to drive and get in and out of. They wouldn't work with me at all as I had to leave at my schedule reservation time.
Apr 3 2017
A Truck For a 90 Year Old?!
Pros: The truck rode nicely.
Cons: My reservation for an SUV with unlimited miles was changed at the Savannah airport when they asked where I was traveling. Because I was driving my 90 year old mother home to PA, they told me the only vehicle they could rent me was a Ford F150 - and the rate would be higher. That was the ONLY vehicle they had for this long of a trip. Fortunately, my mom has long legs and is in super health (even though she walks with a walker) so she could get in the truck. I'm 5'8 with long legs, and even I had a bit of a struggle getting into the truck. I was, and continue to be, appalled at this situation of expecting a 90 year old woman to get in a truck without nerf bars. I won't be making Thrifty rentals again.
Mar 28 2017
Cons: Service. The manager that was training the rep was rude and lack professional communication skills
Mar 22 2017
Pros: Not much
Cons: Car I reserved was a Tahoe or equivalent - got a Dodge Durango and told the Tahoe would be a premium charge. The Dodge Durango wouldn't get out of 1st gear so I had to turn around and bring it back. All they had was a "premium" car and gave me a whopping $4 off the $26 dollar upcharge. When I returned the car, they said I caused a scratch on the wheel well which I did not. The pickup and return process each lasted over an hour due to the problems on both ends. Will NEVER use again
Mar 16 2017
Cons: Spent more than twice the quoted price
Mar 11 2017
Misleading "Special Price"--after upgrade, Good.
Pros: unlimited mileage is a great thing--check-in to return the vehicle was amazingly quick and efficient.
Cons: picking up the vehicle took too long waiting in line in Savannah--only one agent available...the website deal was misleading on the kind of car we had reserved, so there was no choice but to upgrade and pay more than expected. Felt manipulated.
Mar 6 2017
Pros: Easy to get from baggage claim and to ticketing - no shuttle needed.
Cons: I purchased insurance through Hotwire - won't do that again - it was overpriced.
Feb 22 2017
Cons: I reserved a "Jeep Patriot or similar SUV" and was given a grand caravan which is not what i reserved. the customer service rep at the counter informed me that was the only car left when there were several other cars in the aisle when we went out to the caravan. the feedback i was given was to "come back to savannah airport tomorrow to talk to the supervisor." that feedback was not helpful nor convenient as we were going to be over an hour away for the weekend.
Feb 14 2017
Pros: Getting the car and returning the car was very easy.
Cons: I had reserved a full-sized car but none were available at the time I showed up at the counter. Instead, I got a Jeep Renagade, which was very difficult for me to get in and out of and which used far more gas than the car I requested. They told me the Jeep was an upgrade to what I reserved, but I was very disappointed in the substitution. I specifically reserved through Thrifty because they had a good price for the car I wanted.
Feb 5 2017
Pros: The rate was good and the airport location in Savannah was terrific.
Cons: Agent was pushing the upgrades. It if was a little less expensive, I may have done it. We did not spend any significant time in the car.
Jan 3 2017
Pros: They did not honor our reservation and did not have a car for us!
Oct 20 2016
"or similar" is subjective.
Pros: The car, a durango was nice, it drove well and was clean.
Cons: We reserved a Tahoe, there was "or similar" text in the booking. The issue is not simply the number of passengers, as both a Tahoe and a Durango can seat 7-8 adults. The issue was the actual cubic volume of storage space in the trunk area. When utilizing the 3rd row in either vehicles, a Tahoe has significantly more space than a Durango. Ultimately, we had to rent a second vehicle for our luggage. Note to future renters, find out what the "or similar" vehicles are..
Oct 6 2016
Pros: Jeep Liberty was decent size for price of $20 per day.
Cons: Pickup agent strongly suggested that 6 ft 7 inch tall man would have his knees around his ears unless we upgraded size of vehicle for higher cost. She was not able to tell us the make and model of the car that we had been assigned before we decided to upgrade or not. Pickup agent also suggested that our car insurance policy would not cover damage although our insurance representative assured us that it would.
Oct 4 2016
Staff needs customer service skills training.
Cons: The young woman I worked with upon rental was absolutely horrible to deal with! I felt like I had been beaten up by the time it was done and couldn't wait to just get the keys and leave. The car I had was a Ford Focus, idled funny at every stoplight. I reported it upon returning the car and was told that she'd heard that before and that if I wanted a nicer car I would have to spend more. Will not rent from Thrifty again!
Sep 19 2016
Not what I wanted
Pros: I reserved what I thought would be a sedan and got a 4wd Jeep that my 93-year old dad had trouble getting in and out off.
Cons: I got something I didn't reserve or want. Guy was now pleasant to talk with. I will always skip Thrifty in the future, including the reservation I am making later this morning.
Aug 5 2016
Pros: Customer Service
Oct 25 2015
Misleading 'or similar' options
Pros: quick execution of paperwork and transaction, but please read complaints.
Cons: I'm in Georgia on a golf trip and will be using the rental for 4 guys plus our golf bags. When I looked at the vehicle options online, I chose the midsize SUV because the Santa Fe was listed as being able to hold 4 ppl & 5 bags. When I arrived, the only midsize SUV available was a Jeep Cherokee. I understand the premise of the 'or similar' designation on all rental sites, but to me, the similar options should be identical in space and cargo room. Not just in the way they are described by a manufacturer. The Hyundai would fit all 4 bags no problem from previous experience, my father owns one. Because our bags would not fit in the Cherokee I'm paying for an upgrade to a Dodge Ram pickup, increasing my reservation cost from $318 to $515. I don't know if there is anything you can do to help my particular case, but I'm feeling a little put off by this experience. The employees at the desk did what they could to find me another option but the problem lies within the options you are providing on the site. It's misleading.