Reviews for Payless in Savannah
- All reviews 100%
Nov 27 2016
Pros: The car did not break down by the side of the road, 5!/5: the only redeeming feature of this rental.
Cons: The car smelled AWFUL. The odor of cleanser was so strong that we all smelled like it afterwards. Someone had been chain smoking in the car, it was like riding in an ashtray. But even worse: when we used the vents, it smelled like a cross between rotting corpse and a paper processing plant. We thought we would vomit. Upon return, they didn't care at all. So so gross.
Nov 22 2016
Pros: EVERYTHING WAS GREAT EXCEPT the TIME I HAD TO WAIT BEFORE I COULD PICKUP THE RENTAL CAR.
Cons: The plane arrived 45 minutes early. i was told I had to wait until the time i put on the rental reservation---there was no one else picking up a car and I had to wait 45 minutes to pick mine up.
Nov 16 2016
Beware - reservations automatically cancel after 3
Cons: Arrived an hour late at Payless Savanna airport counter for pick up. Agent claimed reservation automatically cancelled 30 minutes after scheduled pick up. Told me to look at the clock which now showed 1:03 for a scheduled noon pick up. Agent would not make any effort to accommodate our late arrival. Only available car in inventory would cost twice the rate of the car we reserved. We rented from Thrifty.
Oct 10 2016
No understanding of state of emergency dilemma
Cons: I returned my car 2 hours late due to the traffic that was present during the state of emergency evacuation on Hilton Head Island when hurricane Mathew hit. What should have been a 45 minute ride to the airport turned out to be a 4 1/2 hour drive. I would have thought that payless would wave the etra late fee but they didn't. Being that the state was waving all tolls on bridges and roads you would think payless would offer their customers the same courtesy if they wanted repeat business. But they didn't!