Reviews for Alamo in Savannah
- All reviews 100%
Based on 75 reviews
Feb 14 2017
Pros: Very friendly and helpful customer service when picking up rental.
Feb 13 2017
Pros: The car was excellent and a good value.
Cons: Little bit of a billing issue at the end of the trip took some time to resolve...but once it was fixed, it was great!
Feb 5 2017
Alamo ALWAYS makes it easy
Pros: Alamo doesn't try to up sell you. I love that. When I reserve a car, they rent me that car. No extra fees or hidden extras. The place is always clean and fast, and the staff are always friendly and helpful. I love Alamo because I've dealt with other car rental companies (BUDGET) and know how bad and frustrating renting a car can be.
Jan 6 2017
Pros: Very quick drop-off. Very easy.
Jan 4 2017
Cons: Sluggish terminal check-in was not the fault of the employees, but relatively inexperienced travelers needing extra advice. Perhaps there is a way to sort these groups to facilitate document / options reviews, etc. Employees were very efficient and knowledgeable.
Dec 1 2016
We're Out of Cars
Pros: The car we did get was great, just more expensive than we planned on.
Cons: A special advertised rate but they were out of the class of car we'd reserved so an upgrade was necessary. I suspect that's a tecnique they iften use.
Nov 21 2016
Pros: I arrived very late (almost 1:00 a.m.) and the staff were cheery and worked well together. The price was right, the staff was right, the car was an unexpected upgrade for which I was so grateful, and the pickup and drop off were effortless.
Nov 21 2016
Short easy trip
Pros: clean comfortable car; staff helpful;drop off easy
Nov 14 2016
Pros: No line at check-in counter. Return was also seamless. I rented a Dodge Journey mini-van which was spotless inside and out.
Cons: I didn't like that I got a minivan because I go for a fuel efficient vehicle when possible. I rcvd a minivan to rent because I reserved the wild card pricing which means you generally get what hasn't been already reserved. I can't complain since that's the deal I signed up for. It turned out to be sufficiently fuel efficient.
Oct 26 2016
Cons: Ride employees. Added own rental criteria not in contact or reservation process. Would not explain or give corporate phone number.
Sep 26 2016
Pros: Price, comfort, clean, rental staff in airport.
Cons: drop off was a bit confusing. The spot I was told to return the car was filled with another car. A man from a different agency directed me to a different spot. The person outside with an Alamo shirt on was not helpful.
Sep 17 2016
Pros: Newer vehicle
Sep 2 2016
Cons: The gas tank wasn't full when I picked up the car, so it cost be a bit more on gas than anticipated.
Aug 16 2016
Easy and affordable
Pros: Very convenient and reasonably priced. Would book again.
Aug 14 2016
Fantastic, hassle free
Pros: Probably the best priced rental car I have ever seen. Clean and comfy, no issues at all.
Cons: Nothing! Great service and price
Aug 9 2016
Pros: Speed of return process
Jul 25 2016
SAV to HHI taxi
Pros: Quick and pleasant service without the typical push for a elling you extras.
Cons: Very clean cars and the return attendant was just as pleasant. I love the southern hospitality!
Jul 10 2016
Pros: Jeep Compass (not the most comfortable ride to begin with) was clean and had a decent audio system. Returning the car was very easy and quick.
Cons: When we landed, it was over an hour to get to the counter to be able to get the keys to the car. It was a peak time, and they had six or so employees working the counter, but was just a major delay that I didn't anticipate. Other car company counters were empty compared to this one. Alamo must have had the best price, but we all waited a long time to get the rental car
Jun 26 2016
Pros: The associate who took care of us was awesome! I just wish I had his name, he was extremely friendly and very accommodating since there were no cars available like what I had reserved. We needed and had reserved an eight passenger van, with none available he came up with a couple of different possibilities and we were on our way in no time. The return process was very easy and quick, definitely will use Alamo again.
Cons: When the associate went to speak to the manager he was not very helpful nor did he seemed to care that my family of 7 was inconvenienced. The associate seemed to make the decisions to make sure we were all set on his own, again I wish I had gotten names so that the right people could be recognized. The vehicle was not very clean, especially the Windows.
Jun 1 2016
Great car, great service
Pros: The agent was especially nice
Apr 18 2016
Pros: Didn't like nothin about Alamo
Cons: First off I received a tank 3/4 full and hasn't been given the difference to my account. Second the gave me and another family the wrong car so after we were all packed up and ready to go they made us switch cars and finally the car had a weird kick back when changing gears smh also when I spoke to a supervisor he just took me email down said he would email me about it and never did just to brush me off
Apr 8 2016
Great deal including a delightful upgrade!
Pros: Friendly, fast service as well. Totally painless.
Cons: Everything was great
Mar 27 2016
good price, great service, in airport pickup
Pros: great upgrade to large vehicle (pickup) when compact was unavailable very satisfied
Mar 9 2016
Pros: Very friendly staff
Mar 6 2016
Happy in Savannah
Pros: It was very easy to pickup and drop of the car.It was a reasonable price, and It was a full size.It was a good experience.
Cons: Nothing I can think of.
Jan 3 2016
Clarity and full disclosure appreciated
Pros: Complimentary upgrade, comfortable car
Cons: We needed a one way rental to the Jax airport.mthe Alamo representative offered to gas refill at a low price per gallon. We told her we were only driving two hours but she did not clarify that we would be paint for a fill tank of gas. It was clear we would only need a quarter tank for the two hour drive. We were charged over $40 in fuel for a full tank which brought our total to $120 for a one day rental.
Jan 2 2016
Cons: Everything went wrong, and the customer service was atrocious. Waited well over an hour and they still gave me the wrong car (but insisted on charging me for the nicer car I had originally reserved).
Dec 28 2015
Pros: Everything was good
Dec 22 2015
Pros: Great value for the vehicle we got!
Dec 22 2015
Pros: SO HAPPY WITH THE SERVICE CAR GPS THANK YOU I WILL CONTINUE TO USE ALAMO EXCELLENT SERVICE
Dec 18 2015
Alamo rents car 12/16/15
Pros: The price was awesome!!!!!
Cons: The customer service at the Alamo desk leaves a lot to be desired; this is NOT common for this company. I was given a Kia Optima. These cars do not drive well at all. This is my second Optima and I will not drive one again.
Dec 6 2015
Okay for the price, but a few minor glitches
Pros: Car was clean
Cons: Car didn't have a USB port, so I couldn't plug in my phone to charge. The agents were also required to me to give them an address of where I was staying. Normally that would've been fine since I usually stay in hotels, but I was staying at a friend's house. It is inappropriate to require me to give the address of someone who is not responsible for the car or the reservation - that would be giving a company someone's PII. I know that Alamo had instances of people stealing their cars, but they had my credit card information, home address, and my drivers license information. That should be plenty of information for a company.