Reviews for Hertz in Savannah
- All reviews 100%
7.8/10 Good
Based on 53 reviews
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7.0
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6.9
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6.6
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6.2
Recent reviews
Most recent
4.0 Mediocre
Full-size
Jun 20 2017
Pros: Hertz didn't specify or wasn't clear that the car was a $40 cab fair away from the airport! I'm pissed and will never use you again
2.0 Poor
Intermediate
Jun 1 2017
Check pick up locatiin
Cons: Our flight was delayed due to weather. We didn't realize that rental office was 20 min from airport and closed before we could pick up our car. No cars available from Hertz at airport. We rented from another company at a higher rate & no refund from Hertz.
10.0 Excellent
Standard
Apr 30 2017
Pros: Great service
4.4 Okay
Intermediate
Apr 28 2017
Poor rental
Pros: Car model was Elantra
Cons: Got charged double because kayak gave me price for downtown Hertz when I reserved at Savannah airport
2.0 Poor
SUV
Apr 24 2017
Debit Card Policy changed again
Cons: I couldn't even pick up my car. Kayak did not notify me that I'd need a credit card, even though it was prepaid for on my debit card. I tried transferring my rental to a Hertz that would take a Debit card, as I was told to do, but no other store had an SUV, neither did it look like I could use a debit card.
America is going debt free, rental companies, and that means there are a lot of people out there choosing to forgo credit cards. You're losing a lot of customers by not making this work.
8.4 Excellent
Full-size
Apr 22 2017
Hertz Car in Savannah
Pros: Rate. Friendliness of the clerk.
Cons: Car had been smoked in.
7.6 Good
Standard
Apr 13 2017
Pros: Nice clean car, good customer service, seamless pickup and dropoff.
Cons: Not sure how this happened, but my rental was for downtown, not the airport. So I had to pay almost 50% more for a smaller car.
3.2 Mediocre
Economy
Apr 6 2017
hertz scam
Pros: next to nothing
Cons: a very long line for pickup as hertz did not have the promised cars available. caused me to have to hurry to appointment once i was given papers. no-one available in the lot to record problems (damage to front RIGHT bumper). accused of incurring damage that was preexisting upon my return. (amazingly, a traveling companion had the exact same experience (except LEFT front bumper) with the same type of car on the same drop off day.
6.8 Good
Economy
Apr 3 2017
Got a nice car in Savannah- had an issue in Melbourne Florida
Pros: Great car and service in Savannah, then found out there was a car issue (wheel well liner was falling down) but I was already on the road.
Cons: Reached my destination and the car rental play in Florida was TERRIBLE. Had to exchange the car there which took an entire morning out of a very short trip anyway.
6.4 Good
SUV
Apr 3 2017
Overcharged
Pros: The car was great; pick up took longer than expected but drop off was easy and quick
Cons: The price I was quoted online was much, much less than what I was ultimately charged (quoted $70, charged $170). Then they charged me for what I'd pre-paid upon reservation! Extremely displeased. Will never use them again.
10.0 Excellent
Standard
Mar 22 2017
Perfectly easy
Pros: Counter agent was pleasant and efficient. Car was in clean and ready to go. Check out was quick.
6.0 Okay
Compact
Feb 26 2017
Pros: Car was clean inside, but quite dirty outside. I had to clean the windows and mirrors to see safely.
6.0 Okay
Intermediate
Feb 15 2017
Not a Good pick-up/drop-off location
Pros: The agent at the airport was very accommodating and was able to get me a rental there for easy pick-up and drop-off.
Cons: I was flying into Savannah, GA, and the rental was at the Hertz location near the downtown area. I didn't know that until I got to the airport and tried to pick up my car. Fortunately, the agent was able to get me a rental right there at the airport location. If a person shows they are flying into a location, the rental location should be at the airport or, if not available there, then the one that is the closest. Due to taxes, the cost for the rental was higher also.
5.2 Okay
Economy
Feb 3 2017
Pick up
Pros: The counter stuff was extremely friendly and nice.
Cons: Going out to pick up the car was a little confusing. And they just handed me the key and sent me on my way. They didn't walk around the car to point out the already there damage (as there was quite a bit) and that worries me as I better not be charged for damage that was already on the vehicle prior to me getting it.
9.2 Excellent
SUV
Feb 1 2017
Pros: The location for the Hertz rental car location is great in Savannah.
Cons: The first car had been smoked in, we had to return to the counter inside, stand in line again and finally got another car.
6.8 Good
Standard
Jan 16 2017
Pros: Good gas mileage
Cons: Car smelled like smoke. Windows were dirty
7.6 Good
SUV
Jan 9 2017
Dirty
Pros: The backseat had something sticky that had been spilled all over it. The windshield wipers barely worked. There was no wiper fluid is the tank so we had to stop to purchase some. We filled it up and it still would not work. We were traveling in snow so this made it very difficult to see at times. Who checks these cars before you rent them out?? This one clearly was not inspected.
6.0 Okay
Full-size
Dec 7 2016
Cons: It was an older car with more mileage than I expected. There was a gatorade bottle (plastic) under the driver's seat.
Also, the "maintenance needed" light came on the dash with another 500 miles to go which was a bit unsettling.
9.2 Excellent
SUV
Nov 16 2016
Mostly a good experience-would do it again
Pros: Ease of pickup & dropoff; courtesy of staff
Cons: No one told us in advance re taxes on top of rental cost
4.4 Okay
Intermediate
Nov 11 2016
Cons: charging $14 a day to add my husband as a driver is a rip off. I was using my own auto insurance, and accepting all the risk. How can they justify this? Enterprise does not charge any additional fees. I will certainly not be renting from Hertz in the future. In addition, the counter person was rude.
10.0 Excellent
Economy
Oct 3 2016
Pros: the staff on abercorn road are super friendly. i've rented from there for years and have always had a pleasurable experience.
6.0 Okay
Full-size
May 8 2016
Vehicles need to be better inspected/maintained be
Pros: Vehicle was spacious.
Cons: Vehicle ran/performed erratically.... surged/stumbled badly on light or moderate acceleration. Terrible fuel mileage. Low tire warning on..... this after a LONG wait at the Savannah Hertz counter for the "supervisor to decide which car goes to Charleston".
10.0 Excellent
Full-size
May 7 2016
Great rate!
Pros: I liked the rate I was given even though I rented the car from Savannah, GA and returned it to Charleston, SC.
Cons: I was talked into buying the gas upfront and only used half a tank which is something the agent would have known given my itinerary. We were not credited anything for returning the car with half a tank of gas.
10.0 Excellent
Convertible
Feb 27 2016
Pros: Dropped it right off and walked to the terminal.
4.0 Mediocre
Economy
Dec 31 2015
Issues from the start
Cons: The Spark we rented had head rests in the back seat that jutted forward 4 inches from the actual seat. My sister had to lay across the seat sideways because her beck was at such an awkward angle when trying sit upright in the seat. The tire pressure warning sign came in and wouldn't go off. We pulled over and added air to the tires even though the gage says they were all fully inflated. This delayed our trip. We got back on the road and the light came on again! Then we heard air coming in to the car and the open door sign came on. We pulled over and checked all doors including the trunk. They were all shut. We get back on the road and both the tire pressure light open door light continued to come on throughout the trip. Very frustrating and we nearly missed our flight!