2.0
I went there at my time of reservation and they did not have a car. They told me to come back in the morning, and when I did they not only didn't have a car no one was there working the counter. I left and got a car from enterpriseReviewed Jan 5 2022
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10.0
Helpful staff, easy pickup and drop off, no high pressure sales for items I did not want. Most pleasant car rental experience I have ever had, and I’ve had hundreds.Reviewed Dec 2 2021
review from![kayak]()
2.0
Pros:NO. I found out two days before my rental began that the location will be closed until December. I did't received an email or courtesy call prior to 130 mile trip to Savannah.Reviewed Jun 1 2021
review from![kayak]()
8.0
Pros:Staff at the counter not overly friendly, and there was confusion about what car we rented and needed as their current inventory was very low. We ended up getting a vehicle that worked, but it was different from what we booked. Returning the car was quick and easy, and the car itself was very nice.Reviewed May 25 2021
review from![kayak]()
2.0
Pros:Nothing. The place was temporarily closed. Even though I was sent a reminder email the day before.. Called Priceline to inform them and was told they apologize that their system was not updated. The only thing they could offer me was to cancel without penalty. I was set to travel out of town. Will never use againCons:EverythingReviewed May 11 2021
review from![kayak]()
2.0
Cons:The day after booking the car rental on kayak, the hertz location called and said they actually didn't have any cars available. So, it was back to square one with lost time.Reviewed May 4 2021
review from![kayak]()
4.0
Pros:The staff was very friendly.Cons:There was an issue where my reservation was at the wrong location, I was not offered any remedy, they just told me it was 30 minutes away. I had to call and figure it out on my own.Reviewed May 4 2021
review from![kayak]()
2.0
Pros:The lady who helped us finally get a car was excellent. The company and their policies were bad and highly unprofessional. We reserved a car, but when we arrived, they switched the pick-up from the airport to an office downtown so I had to pay for a taxi. Secondly, there was no car waiting for me. I had to wait for another person to return one. We were told that a reservation and confirmation only guarantee a price, but not a car! This is beyond my comprehension that a company could lie to this level.Cons:Ensure that a confirmation on your reservation is a guarantee they will have a car.Reviewed Apr 28 2021
review from![kayak]()
2.0
Cons:There was no car available for us at our location/ reservation time....we had to postpone everything by over 24 hours after calling around the area and waiting for something else to open up. We ended up canceling this reservation. I’d love to know how I can be accommodated for this major inconvenience to our travel.Reviewed Apr 24 2021
review from![kayak]()
2.0
Pros:Nothing about the experience was pleasant or satisfactoryCons:Communication about the fact that the car I reserved was unavailable with an opportunity to find an alternative. I was stuck with a vehicle I did not agree to/purchase and given no chance to find one elsewhere. The vehicle did not meet my travel needs.Reviewed Apr 24 2021
review from![kayak]()
10.0
Pros:easy drop offCons:receipts at drop off pointReviewed Apr 13 2021
review from![kayak]()
2.0
Pros:We were in an uber traveling to the Savannah GA Hertz to pick up our car for the week when they called and said they didn't have a car for our reservation. I felt like I was in a Seinfeld episode. How do you not have a car for a reservation made? And they could care less. It somehow wasn't their problem and it wasn't worth their time to help resolve it. We had to spend a week of very unreliable and expensive Ubers to get anywhere. My guess they were trying to double dip the car as our first uber cancelled minutes before picking us up so we were about 20 mins late from our pickup time when they called. I think they were gave our car away and since we had prepaid had hoped we weren't coming.Cons:Actually have the number of cars they offer in reservations.Reviewed Apr 12 2021
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