Book Budget car rentals in Savannah

Pros: Staff was great. Pick up and drop off was organized and easy.

Cons: I had booked an SUV similar to a Ford Edge which I thought gave us three rows of seats. I was given a SUV with only two rows. The back hatch would not close automatically and was difficult to close by hand. It also seemed as if one of the tires was out of balance because the ride wasn't as smooth as expected. Overall not an unsatisfied customer but for the rate should have been a little better

Pros: We waited in line for over an hour while 2 of the 3 attendants continued to take the fast line customers. The fast line waited 3 minutes tops while the regular line was waiting for an hour. They should have had one person take the fast line and the other two take the regular line. Absurd!

Cons: When I commented about the inequity in the line structure, I was scolded and told that is how things work, even though it made no sense. Then the car i had ordered wasn't there and I complained and the attendant got rude with me and just canceled my order without my consent.

Cons: Knowing the policy of rental companies. Brother gave me money to put in my bank to pay for car, he doesnthave a bank account. When we got there we were informed that he needed his own debit card in order for me to rent the car and put him on as a driver. Also they don't take debit cards as payment.

Cons: They refused to honor the reservation booked by Kayak and said they were overbooked and there were no cars available all weekend. Questioned how Kayak was able to make the reservation and sent me elsewhere to find a vehicle. Luckily, Hertz heard their exchange and offered me a car.

Pros: Car was nice and clean. A good ride

Cons: You have to have a $200 deposit, in order to return. That the amount quoted was not what I paid after they added there fees.

Terrible service

Pros: Nothing

Cons: Wouldn’t allow me to pick up car with my debit / credit card, told us it would cost more with military Id, wouldn’t accept my personal insurance, cancelled car and I had to figure out how to get home

Poor pick up and drop off experience

Pros: Ease of exiting airpirt

Cons: Lack of quality customer service

Pros: No issues with Budget Savannah. Courteous and professional.

Pros: Once I got to the head of the line the counter person was efficient and helpful. The man who get me into the Preferred Club on the phone was efficient.

Cons: I waited an hour and a half to pick up my reserved car. The two people working the counter took only people in the preferred club and the wait in the non preferred club stretched to two hours. It was evident the management had no regard for customer time. I made the switch to the preferred club by calling the company during the wait. It was impossible to do it on line.

Cons: I was unable to rent a car with my debit card and it caused me to miss two of my close friends wedding. I had the money for the hold and the rental fee but due to a new policy that was not listed on the website, i was unable to rent. Everybody does not have credit cards so i got punished because i didnt have a credit card. what sense does that make??

Waiting around for a dirty car to arrive

Cons: I didn't appreciate waiting nearly an hour for a rental car that when it arrived had clearly been smoked in. I generally only rent with Hertz but I couldn't get a reservation with them. I'd heard good things about budget and decided to give hem a try. I won't make that mistake again.

Piece of Junk

Pros: The rep at the agent where I rented was very friendly and professional. The customer service rep, Celia, I spoke to was excellent and stepped up when no other agent we spoke to did. The tow agent I spoke to was friendly, courteous and apologetic, again something most of the customer service reps I spoke to were not.

Cons: The car was horrible! It was dented and scratched all over the place and smelled when we picked up. The biggest issue was that as soon as we hit 30 or 40 it sounded like we were in the middle of a tornado. We reported this to the agent immediately after renting and were told we could return and pick up a compact instead of a full size. UNACCEPTABLE. Spoke to many customer service reps and agents to see if we could trade in and received zero help. Talked to roadside assistance to see if we could swap and were told we would have to pay for tow. Really?? Had to drive in that piece of junk for 12+ hours between the multiple stops we were going.

Cons: Car was dirty inside and outside. Only 1 key without the remote to lock or unlock doors.

Ran out of cars

Pros: They ran out of cars! I waited for 45 minutes and all the people ahead of me set and fumed as well. Finally I went next-door to thrifty and got a car. It's like a baker running out of flour ! Inexcusable!