Reviews for Budget in Savannah
- All reviews 100%
Jul 22 2017
Piece of Junk
Pros: The rep at the agent where I rented was very friendly and professional. The customer service rep, Celia, I spoke to was excellent and stepped up when no other agent we spoke to did. The tow agent I spoke to was friendly, courteous and apologetic, again something most of the customer service reps I spoke to were not.
Cons: The car was horrible! It was dented and scratched all over the place and smelled when we picked up. The biggest issue was that as soon as we hit 30 or 40 it sounded like we were in the middle of a tornado. We reported this to the agent immediately after renting and were told we could return and pick up a compact instead of a full size. UNACCEPTABLE. Spoke to many customer service reps and agents to see if we could trade in and received zero help. Talked to roadside assistance to see if we could swap and were told we would have to pay for tow. Really?? Had to drive in that piece of junk for 12+ hours between the multiple stops we were going.
Jun 6 2017
Cons: Car was dirty inside and outside. Only 1 key without the remote to lock or unlock doors.
Jun 3 2017
Pros: Car was fine. Worked great
Cons: Waited over an hour to get car after flight landed. Line was long and slow and then we waited another 25 min after I checked in to actually be told to walk outside to wait for car there.
May 15 2017
Pros: Nice, fast service