Budget's staff members in Catania and Palermo were professional and efficient.
Waited in line 30mins for my already reserved Truck. Staff was too busy laughing and talking with each other. Would disappear for 5-10 minuets behind a door then finally reappear (keys were in vehicles already). Then, when I got to the counter, find out the F-150 I reserved wasn't available . And they had no pick ups. Agent offered a Full size bronco, side if that's the best we can do, then so be it. Ask what color it is, he had no idea -_-. Went up the elevator to the buget desk to pick up my car, ask the staff what color the car was, again no idea. Told me to find it in the parking lot. Walked out saw a nice black full size ford bronco, Almost took that one, as we were about to get it some staff member in a vehicle rolled up and asked to see the paper slip and finally directed us to a not full size ford bronco sport.
First, the line at the counter was ridiculous. Should not take that long for people who reserve a car ahead of time. Secondly, the online quote was deceiving. By the time I paid at the counter it was double the price. For the price I paid I should’ve received something nicer than a basic Chevy equinox. Plus the car seats were junk. What a joke! Will not use budget again.
Pick up and drop off was easy. The car didn’t come with a full tank, which means that when you return it, you always return it with more gas than you picked it up with. This always feels like a trick by the rental company to pass the cost off gas off to the customer.
The staff was fine. It was very busy and They had no cars I had to wait n line for an hour to get my car then when I got to counter. They gave me an economy car that was super smal. I had paid and rented a premium car. She said it would be another 45 minutes for the car I paid for. I feel like I wasted money and could have rented from another company that was actually cheaper and no wait.
Closest car rental to the shuttle drop off for cruise passengers. They gave a choice of cars. Spoke perfect English
