The hotel appeared clean and the room was quiet. The breakfast offered was fine and the complimentary shuttle to the airport worked out very well. We drove to Boston's north end for a wonderful Italian dinner and getting back and forth was simple and straight forward. We found that the room telephone did not work when we attempted to contact the front desk to retreive our car from the valet parking. Also, the television stopped delivering all the channels...it intially worked with all channels but then a number of them "disappeared" which was disappointing. It would be better, also, if Pay per View was available as we would have enjoyed staying in and watching a good movie before an early morning flight.
The place was well kept and my accommodations were good, especially for a very reasonable price. I was disturbed by a loud conversation in the next room for a while and an air mattress endeavor at about 3am across the hall. The walls may be a bit thin there. Those were the only issues however.
Very quiet, friendly staff, delicious breakfast.
We stayed for 4 nights. The hotel was a good surprise. I was expecting regular accomodations and service but the room and bathroom - not to mention the staff - was way better than just regular. Considering the prices in Boston hotels, even if you have to drive or take the train downtown everyday to enjoy your turism, it is worth staying at this Confort Inn. I have only good things to say. :-)
Great hotel for visiting Boston. Breakfast was great. Staff was very attentive. Pizza Boy (nearby) has excellent pizza and you can walk to it.
It had a shuttle to and from airport. The driver was very pleasant and helpful. It is a short distance from the airport Nothing really
breakfast was pretty good and sumptuous Transport to the Airport was restrictive and it took too much time!!
The Hotel staff was very friendly and very supportive. I had to fax a confirmation letter to the Bank, so the manager Maxim Davidov did everything to fax a letter on time and was willing and eager to help. I also liked that we did not have to ask twice for anything that we requested. I liked everything regarding the hotel. My only concern was location. I had an exam in Boston and it takes about 7-8 stops by metro to get to the city of Boston. But then again, the price was very convenient, especially when you are on a budget. Also very close to the Logan International airport.
Good shuttle sevice, spotless room, attentive staff Had no problems.
Beds were good, lounge downstairs was nice, good breakfast, nice outdoor sitting area with gas fire ledge. Having to tip toe around the entry, lobby, and elevator area while a rather large crew of guys used somewhat loud equipment to clean & scrub floors. Had to be careful getting around because floors were wet from entry all way to elevators.
Close to airport and free shuttle to the airport. Maybe free shuttle from the airport would be great too.
Very convenient shuttle Adjacent restaurant is poor
Extremely clean rooms and facility. Completely as described. Complimentary breakfast is far and away better than any other hotel I've ever been at - better breakfasts exist, but not for free...... Service excellent as well. We've stayed here once before and it's hard to imagine staying somewhere else when coming to the Boston area, unless pragmatically I had to stay in Boston proper.
Excellent location. Nicely appointed. Good value
Our room was nice, clean and spacious. My only complaint was that there was no window that could open for fresh AIR.the ac/unit is set on temperature so it goes on and off. I like my room real cold when I sleep. That's all. I enjoyed my stay.
Room, pool, jacuzzi, restaurant, friendly & helpful staff. We never left the property, & that was exactly what we were looking for!
Friendly staff and great accommodation for the price. The room was very clean and comfortable and the continental breakfast was delicious. The location is a bit far from downtown.
Bed was comfortable, room was very clean and staff was friendly. Nothing.
Friendly staff, clean rooms
When we had a problem with our room they changed it relatively quickly. They also have a shuttle from the airport to subway to take into the city which was convienient. We got to the hotel around 9. As soon as we got there the receptionist called someone on the phone speaking Spainish. Obviously about our room. I guess she didn't realize my boyfriend spoke spainish and could Understand there was a problem. When we got to the room there was a yellowed old ozone machine in the room and the room smelled like smoke and marijuana covered by an insane amount of room spray. I went to the hall and told the cleaner and she came in and acted suprised...while trying to sneakily remove to old air purifying machine they had forgotten. They switched our room easily however they double charged me for our new room. Very poorly handled business. Just make sure you watch your step there.
Eating facilities at arrival and breakfast.
Clean, comforable room, with free shuttle to airport
Great rates, typically good Hampton, and small bar for drink and food if needed
Shuttle Service Airport location Food Nice room High cost
clean and well kept, comfortable sleeping
Describing it as Logan Airport is misleading. Expected it to be closer
I was impressed that there was a choice of hard or soft pillows.
Very seemingly new hotel - everything very clean, updated. Didn't get a chance to take advantage of the breakfast since we had to leave too early, but appreciated the chocolate chip cookie offered at check-in! Staff was *extremely* friendly, together, and helpful. Free parking, and they also have an airport shuttle if you need it. Great hotel! Keep up the good work! Bed maybe a tad uncomfortable, but I did have too much coffee that night. (Pillows were huge.)
The Staff was very helpful as soon as we checked in. The Hampton Inn is just a few minutes from the airport so it is the best choice to stay before your flight out the next day. The shuttle took us to our gate.
An excellent Hampton Inn! Has a on-site lounge and restaurant...staff was fantastic...free parking saved me 50-60$ by itself as most hotels near Logan Airport charge for parking...all in all, was pleasantly surprised by this place Nothing
The ambiance and the company. The gathering spaces were so clean and well-apportioned. I did prepare my morning meal, and was quite satisfied. Wide selection of on-trend coffees. A black-out curtain in the rooms to shield against outside light would be appreciated. All the guests were pleasant and interesting, but I could have benefited by other guests' mindfulness of wearing heavy shoes inside the house.
Clean, comfortable and in a great location Lobby extremely loud
I found the overall experience of staying in the W very relaxing and comfortable.
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
Brand new hotel Staff are not up to the W standard
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
location, comfort, quiet overnight parking does not have to be this expensive
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
Great location with warm and welcoming staff. Hold level was excellent.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
location value for money
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
Close to shopping, entertainment, transportation, restaurants.
Great facilities for an extended stay. Breakfast couild be taken in the lounge or taken to your apartment. Good level of equipment an the rooms were well appointed. Free wifi.
Location, staff. Just needs some sprucing up! Just needs sprucing up!
We loved the breakfast!
Noisy m, very very noisy. AC didn't work.
I liked that it was only about 25 mins from the boston area. We were only staying the one night but it was perfect to finally get a hot shower and some relaxing time in before jumping on the road the next morning. The breakfast was perfect for our needs. Hotel was very clean and quiet. The clerk at the front desk seemed to be bummed to have to work a friday night. He also looked like he just rolled out of bed and no name tag. Just felt a bit unprofessional. Really nothing to complain about.
Location, facilities and breakfast all good Carpet in room had food on it, needed to be vacuumed. Beds were hard.
The staff was very friendly and helpful! The room was the perfect size for our short stay and very clean. The room we got was very quiet. The shuttle service was excellent and they are willing to pick you up at any time after the game! We got picked up from a gas station about a half mile from the stadium and the walk wasn't bad at all. The traffic was horrible so it was definitely a lifesaver! The check in and out was very easy. I'd definitely stay here again if I'm ever back in the Foxboro/Sharon area!
Location and the staff
Great service. I lost my credit card and the concierge was very helpful in getting that resolved. I had to wait 25 minutes for the valet to bring my car for pick up
Sumptuous luxury, privacy, waterfront location, Old North End proximity 500 building felt removed from the hotel and lobby: more residential; try for east-facing room in the building facing the harbor. Difficult to get to due to traffic: allow extra time
Good location. Very quiet and peaceful. The bathroom counter was nice. For the price and quality of hotel I was very disappointed. It was an extra $10 for wifi. The shower was subpar and the toilet had terrible pressure/flushing capabilities. We ordered room service for breakfast and it was delivered cold. There was nothing spectacular about the breakfast and it was $98 for two people.
Lovely room, with good light and new furnishings. Very helpful and friendly staff. Good, easy internet. Few food options on-site.
Very botique cool hotel, good price! $20 TO PARK CAR, not enough coffee in room.
Proximity to the Longwood Medical complex hospitals and the complimentary taxi was very helpful and I will recommend this small quiet hotel to anyone coming to Boston for medical reasons. Lack of dining close by the hotel was a challenge in winter.
This guest did not leave comments about this hotel.
the room size was quite small, but very clean room and very comfortable bed. hotel was very clean and the staff was so friendly and helpful! The staff was 10+! Hotel was less than a block from a T pickup location to go to Fenway or Downtown.
Everyone on the staff was extremely helpful and friendly! It was very clean and the perfect location. You could walk to Fenway! (And other areas around it!) It reminds me of many of the boutique hotels in Europe. Small but perfect! The was absolutely nothing I didn't like!
Great little hotel right next to the VA Hospital in Jamaica Plains. Clean, lots of channels, including on demand Comcast which was a plus!
I loved this little hotel. Everything you need in a small package. Fridge, microwave, comfortable bed! Very convenient to hospitals and street parking! Looking forward to staying again!
Clean, and really close to Fenway
This guest did not leave comments about this hotel.
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
Great location, comfortable,clean
Room Services, good people
Excellent service, lovely room Bath room too small
great room, location drinks in bar were very expensive
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
The level of service was excellant. The location was great. The room and view was excellant as well
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
Staff exceptionally professional and helpful. Wireless didnt work well.
The location was excellent!! The noise from the street made it very difficult to sleep.
It was a small European type hotel with classy, touches and no extra fluff. It's not for everyone, but perfect for those who seek the quaint and unique. It is more like staying in a guest house than a hotel. I wish they had a place for guests to grab coffee without having to join the dining room or go down the street to Starbucks.
Very good breakfast. Clean comfortable rooms. Friendly service.
We loved the old-fashioned charm of this small hotel in the Beacon Hill area, with the trees in front of the windows and the access to a small terrace overlooking Charles Street maybe the most romantic place in Boston (at least during Indian summer). The room was not overly big but nicely decorated. Breakfast in the Bistro - among the best French restaurants in Boston with an impressive list of European wines - was a real treat. Staff was very friendly and helpful.
Fantastic food, cheerful service (including coffee brought to my room at 7am), and perfect Boston location. No lobby.
We totally enjoyed a dinner and the breakfasts daily. The room was quaint and very clean. We also enjoyed the street view and being so close to where our son and daughter-in- law live. It was nice to be able to walk to everything. We did not like having to go into the second building and up stairs to get to our room. It would have been nice to have coffee available in the room. Given the fact there was not valet parking availabe, we thought the price was a little high.
dining room,breakfast,3rd bett auch im relativ kleinen zimmer gut managable,leseraum,terrasse im 3.stock,service sehr freubdlich,schnell,kompetent bar ist zu klein
The location. Small room. We requested a room for 3 people, however the extra bed put in the room meant we could not open the wardrobe.No fridge, no coffee making facilities. Very poor water pressure in basin, plug broken.If they didn't have a room to accommodate 3 people,they should have told us when we booked. Very expensive for what we received. Best thing was location.
Good location, lively atmosphere. Generally a good feel / fun to be there. Night Porter was very helpful and pleasant with our early morning departure / obtaining taxis. Room a bit on the small side - although not untypical of a European city centre hotel. Bathroom was disappointing - useless shower. Items reported as not working properly to reception were not dealt with at all during our stay.
Hotel and staff were great, very quick with following up the couple times we called down to the front desk. Area is quiet, very close to convention center. Room was spacious, easily accommodated the three of us. Easy walking access to wherever you could want to go.
Nice location, comfy rooms, friendly staff. Easy to get into Boston downtown. Parking situation was slightly difficult but the staff helped nicely.
The layout of the room was great and spacious. Having a full kitchen was cool, though we never used it. Having the pull out sleeper sofa was useful and comfortable. Also the tvs in the room were newer and had good picture and sound. The shower was nice and hot. There are these little square seats that have castor wheels on the bottom for easy movement, but the wheels were broken off on a couple of them. While the water was hot the water pressure was lackluster. Lastly the switches to control the lights seemed to be wired incorrectly, we plaued with the switches and they seemed to control nothing or something across the room that didn't really make sense.
The front desk agent was very pleasant, professional and accommodating The bagels were so hard you could barely cut it with a knife
Price It was supposed to include breakfast. IT DID NOT.
It is located right on the corner of a busy intersection making entrance and exit quite dangerous. The room faced front so I was impacted by the busy road noise fifty feet from the front. There may be tenants living in this hotel. I would not recommend.
The Jacuzzi tub My room was changed from a 2 double non smoking room to a king bed smoking room
Nothing at all Dirty...rude employees...and unconvinced with door locks on outside doors and forced to walk around entire building to enter
Nothing at all The hotel over all is dirty, plwase take it out of your hotel list . It brings shame to the name motel or inn. Whatnis shown in the picture in your webbis not the real one Shame in them. Me and my husband will never set foot in that inn
location I booked a room with king size bed and got 2 full size. I had stopped at the hotel at 10 am to verify my room request and hotel employee assured me that my room was non smoking king size bed. I checked in later and got 2 full instead of king. Th
nothing really The room was filty with dust. My boyfriend couldn't even breath. You promise breakfast and there's none.
Chambre très humide. Les draps étaient tellement humide qu'on aurait dit qu'ils sortaient de la laveuse. Pour le reste, c'était bien. Par contre, nous n'avons pas réussi à trouver un restaurant intéressant autre que les fastfoods de type Mcdo.
Nothing The hotel needs a major update
The staff were cordial and efficient. The guest house was well maintained and nicely appointed. Everyone was extremely helpful. The room was small and expensive. Sharing a bath can prove problematic.
The breakfast was very nice. The room was very comfortable and the bathroom was very clean. Very pleasant all around.
The shared bathroom was very clean and well-stocked. There was more than one bathroom on my floor, so each room is just steps from the bathroom and I didn't encounter any waiting situations.
Quiet, proximity to Harvard campus
The staff was wonderful. It was a pleasant surprise in the midst of Cambridge.
Breakfast and snacks were great. Nice community atmosphere.
A nice and warm place - particular the dinning room where you can always go and get a cup of coffee or even a piece of cake. The room is small, sound insulation not very good, and the bed a bit too soft.
The location and the price. It is not really close to subway stations. If you are carrying large/heavy bags you will need a taxi.
I liked the location near Harvard Square. I enjoyed the breakfast, which had some tasty items such as hard-boiled eggs and delicious little pastries. I also thought the staff was helpful and friendly. Finally the free WiFi was a nice perk, which came in handy because I brought my laptop. My room was tiny, and I needed to walk into the hallway to use the bathroom. Definitely felt like being in someone's house, which can feel a little awkward when you are surrounded by strangers.
The beds were comfortable and the TV large. I liked the free wireless. The first room offered was extremely small. Also, there was a musty smell to the room we did have.
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
Comfort of the room is excellent also the facilities to move to the shopping area awesome!!! Nothing
The room was very spacious and comfortable. Staff was very helpful. Pretty good fitness center. Pretty long walk to the Hynes Convention Center, where my meetings were. I always think Internet should be free, and $15 a day seems like gouging. Likewise, great omelette from room service, $55 for breakfast is absurd
Didn't like how the website advertises a pool and spa but they have neither.
$55 for parking is a joke
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
An excellent Boston experience all around
Location, very comfortable bed Bathroom too small, water with very low pressure
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
poor location. small room without closet. overpriced.
it is near subway o boston and it is near mit
the hotel staff were great..their check in was so fast and you'll really appreciate that after a long trip..also they got a freindley room service staff..it's a nice small hotel with nice views i didn't like their breakfast..not much choices.. and apparentley am not used to help yourself services....
The staff was very friendly, i hat a minor problem with my room, but they gave me a new room immediately. I will never get used to eating out of a plastic plate using a plastic knife, but it is probably a typical American habit ...
Nice, good breakfast. Good location for parents of Harvard students to stay. Roads a little confusing
Very friendly staff Location was not very nice.
Very clean. - The free breakfast is terrible. - The wifi is very slow. - Rooms are very old-looking. - Way too expensive for what it is.
Clean Quiet Allowed to park (free) early before check-in Location great for accessing the T I had car trouble, and all I was told from the staff was "Call AAA". There was no request if I needed any assistance or followup. Area around hotel not very nice
The room was clean and comfy and the breakfast every morning was pretty good. Also close to a shopping mall. I did not think it necessary that they replaced my soap and towels every day without me asking for it (I did not throw the towels on the floor). I reckon resources can be saved.. Hotel staff was a mix between very friendly and kinda blunt-friendly. If you need to be in the city center, it is a bit out of the way (but well accessible with the T).
Its location was great. Next to a mall and a short walk to a strip mall and next to major attractions and public transportation. I was extremely disappointed in the breakfast that was served and the amenities that either they didnt have or were not mentioned to me by staff. The breakfast for me is why i choose this hotel brand. I have in the past stayed at the hampton inn and found that the breakfast was wonderful. Although it was a buffet style the food was barely warm and was not of the standard i had been acustomed too. the first morning there were no eggs and the second morning there were unusual lookng eggs in which i had to ask what they were. breakfast is the most important start of the day and had id known that the breakfast was not going to be up to parr i would have stayed at the days inn just down the street. i will think twice before making my choice
the room was clean and confortable. the breakfeast and the free parking was appreciate.
Breakfast was good.
My 16 year old daughter and boyfriend had tickets to the Celtics game and the drive home to Stamford, CT was to long that time of night so I found this room on booking.com and it suited its purpose. It is about 2.6 miles from the TD Garden but it is in somewhat of an industrial area. But if you are looking for a room to sleep in and a great Continental breakfast...it suits the purpose.
smooth operation small breakfast restaurant
Morning breakfast was tasteful, the staff pleasant. However the noise level surrounding this hotel was horrendous, got no sleep at all. Noise level, combination of construction nearby which continued thoroughout the night, as well as ambulance sirens intermittently. It was a one time experience which I will not repeat.
Very nice and quiet . Only thing is about heating system in the room ( noisy)
Carlos at front desk was very responsive and great - promptly changed our room to snother floor after we alerted him to heavy smoking odors on floor that wafted into our room and permeated elevator. Carlos came up quickly, said noticed the heavy smoke as soon as he arrived in th hallway. Round suite on upper floor was very nice with french foor separating sitting area with pullout bed - plush, updated, and clean - nice toiletries. Free parking and location near colleges we were visiting was the dras for us. Breakfast had hot selections and staff kind but mediocre in flavor. Cleanliness inside did not match lack of cleanliness and debris outside or trash areas issues. Not a good area - best to jump in car and eat breakfast elsewhere.
The rooms were nice. They over booked and messed up my reservations, so I had to settle for a king bed with some gassy girls.
Fitness suite No information about how to get shuttle at airport; in the low rent disrict
The service was excellent!!
I loved the continental breakfast every morning. Good selection, good hours - great way to start the day. Not necessarily the hotel --- but Boston itself and trying to find your way around with the one way streets etc.
Confortable. Clean. Particulary convenient location for my trip. There was not water available at the room nor the breakfast area during the day.
First impressions we're excellent and that didn't change throughout my trip. The room was nicer than expected and perfectly cleaned. The front desk staff were very helpful, courteous and even helped me set up my Uber app (if you don't have it, you have to get it...perfect for Boston). I book into Best Westerns a few times a year and will definitely book into the Roundhouse on my next trip to Boston. A personal note: Thank you to all the staff at the Best Western Roundhouse for making me feel at home. -Joe Not exactly centrally located, but the inexpensive transportation made it a wash.