Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "very social and fun crew"
Pros: "excellent service"
Pros: "Getting off the plane."
Cons: "Frontier is all around archaic in a modern world."
Pros: "Evertytging ran very smoothly. Got loaded early and got to Denver early which is always nice when traveling with a 3 year old."
Cons: "Turbulence coming into Denver was a bit bumpy. Made my niece nervous but I understand is common in denver."
Cons: "What? Wouldnt you think your ticket would actually mean you'd purchased a seat on your flight? Not with Frontier. Extra cost for your seat - ANY seat. And for your carry-on bag. Seats are nearly unbrearably thin and stiff. No recline. No headrest. Miniature tray. Knees push against the seat in front. And not an inexpensive ticket to begin. Last Frontier flight for me."
Pros: "Boarding process was fast. Flight left on time. Crew were polite and helpful. Bathroom was clean and odorless."
Cons: "Seat didn't recline! So uncomfortable. Non-alcoholic drinks should be free. Crew should let passengers onow about "happy hour" drinks and deals available...I would have purchased one."
Pros: "Very friendly crews. I wasn't troubled with checking the size of my carry on. Very roomy middle seats. Above average for the competitive prices they offer as long as you don't pay any additional for carry on or checked bags."
Cons: "Seats don't recline, no complimentary beverage service. Storage room under seat is very small and if your bag will not fit rules are you must pay for your carry on."
Cons: "Everything. Never using them again"
Cons: "Despite the missed connection the woman at the ticket counter insisted that I would be charged for a carry on bag. I flew American instead and will be seeking a refund."
Cons: "fees were charged foe everything from carryon bags,checked bags, seat reservation. There was a fee for everything but water. no updates on flight status, no music, no TV no movies, seats did not recline, stuffed in the seats like sardines."
Cons: "Seats don't rcline, extra fees for seat selectin, carryon,food or drink, dirty plane, bored and slobby cabin personnel, late."
Pros: "Cheap fare"
Cons: "The remodeled interior puts the seats closer together from front to back and don't recline. That also limits the size of the tray table, which is tiny. Even as a tiny, short person, it was uncomfortable. For anyone of normal stature it would be torture. Paying for a "better" seat appears to provide very little if any added benefit, just keeps your party together. There is no entertainment, movies, music, or wifi so bring your battery pack charger. There is only expensive junk food to eat. My only option on my coast to coast flight was a red eye. So you arrived just wiped out. So if you do this to save money, in my overall assessment, it's just not worth it. I'll never do it again."
Pros: "Frontier provided hotel vouchers for the night along with food vouchers. Even though there was a bit of a waiting game from time to time, everything was organized."
Cons: "Upon arrival to the Kansas City, MO airport we were instructed to stay on the plane for an undetermined time. We were offered snacks for purchase. I think they could have spared some free snacks considering they had already gone through selling while en route."
Cons: "Might as well take flying school bus and pay tons of money to do so. Cheap experience that's not cheap at all after they chafe charge you for every possible thing. My new least favorite airline. I will never fly them again."
Cons: "Everything! Had to pay $40 for a carry-on, $35 to pick my seats in advance, $35 to check a bag, over 110 in fees before I got on plane. $2 for a Coke- water was free but they were rude when you asked for it. No tray tables, seats didn't recline, Felt like I was on a bad school bus."
Pros: "There was a flight delay due to bad weather and since I would miss my connection, I had to be rebooked onto another flight. The whole process of rebooking was tedious and annoying"
Cons: "The customer service and the airline staff."
Cons: "Delayed again longer then they said it would be as well, also their reason was "there's no good reason" awful"
Pros: "Not much. The crew was fine. Also customer service people I spoke with were good. One was excellent. Seats themselves are comfortable but the closeness of the rows is horrible! NO ROOM!"
Cons: "I cannot stand the fee structure of charging more than any other airline for EVERYHING! $60 to pay for one carry on bag if it is at the gate!!! You guys are simply mercenary. It looks like others hate this also from the reviews I can see. Your fares are not less! to justify the additional charges! LEG ROOM WAS LESS THAN ON ANY OTHER FLIGHT I HAVE EVER TAKEN. I have never been so squashed in a plane. I will not fly frontier again if I can help it."
Cons: "5 hr delay with no explanation."
Pros: "Everything went smoothly"
Cons: "Paying extra for what would have been a carry on for UA or AA"
Cons: "While the fare for Frontier was reasonable; I chose them because of flight schedule. However, I couldn't believe how much more I had to pay than just the fare. Baggage fees for not only checked bag but carry-on plus the seat selection added $94 EACH WAY to my costs. That is unforgiving. I'm back to Southwest."
Pros: "There's nothing bad about Frontier's service. Flights were on time, staff was courteous."
Cons: "BUT, they don't honor Global Entry or TSA Pre-Check, which is ridiculous! The ticketing agent told me "it's not in the budget." Had I known this ahead of time I wouldn't have purchased a ticket from Frontier. The security lines were incredibly long in Denver and this added a good 30 minutes to my passage through the airport."
Pros: "Flights were on time"
Cons: "Nickel and dime you to death."
Pros: "Everything was efficient, smooth flight, and we landed--that's a good flight, right? We even landed 30 minutes ahead of schedule, which was great since I had to wait at the baggage carousel."
Cons: "It was my first time flying with Frontier and I didn't know about the bag charges and seat charges--that's on me though. Not sure I will fly with them again, as waiting for what COULD have been my carry-on at the carousel took so much time... then again, it makes it easier and quicker to board and de-board. But the seat charges were still ridiculous. Wish drinks and like, pretzels could be free just so we don't deplane with harsh breath."
Pros: "I didn't have to pay extra for my seat with extra leg room"
Cons: "There was confusion about my seat"
Pros: "You sold me the wrong date 2/17 and I had to buy the RIGHT one 2 days prior to my trip."
Cons: "Your inflexibility to changing flight prior to actual flight/need."
Pros: "All was on time, crew was friendly, emergency on board was handled well."
Cons: "The seats are not movable, so you could not lean back a little. No screen for entertainment, tray table was less than half the normal size, uselss, snack choices, had little that one might consider healthy. A lot of junk food, and a huge offering of alcoholic beverages. Could we maybe have healthier food. It could still be pre-packaged somehow. Cost of carry on: $30. Checked suitcase: $25. That did not really make any sense, other than they make more money that way. Also irritating that if you want to have a specific seat, rather than waiting for what you might get at the airport, you have to call them, and pay $13 for a seat reservation. They are nickel and diming you, or rather in dollars. It is a rip off."
Pros: "inexpensive, on time, no BS. the bag check fee sucks, but even with that cost, to Denver the flight was much less than closest competitor."
Pros: "The air fair. Even after the fees for seats, and bags, the flight was still 100 bucks cheaper than the cheapest competitor. I was in a empty row...except for me, of course, so I was able to spread out a little. The Airbus 319 was clean and appeared well maintained as everything worked. I didn't eat or drink anything so I gave 3 stars."
Cons: "Fees for everything, carry on, seats, coffee, food. The seats are rigid and nonreclining. This does avoid the spilled coffee or laptops being bumped. Although you couldn't actually put a laptop on that little tiny tray. We did have an unusually long period of turbulence that kept people bouncing and swinging for about 40 minutes. That was not the Captains fault since it was clear air turbulence and was unavoidable. It was the roughest ride I had felt in some time."
Pros: "Obviously the price is what makes me keep buying Frontier tickets. The crew is okay, I always notice there are a ton of extra staff on board sitting in jump seats."
Cons: "The price of a carry-on is ridiculous, and the seats are crammed together with no chance of reclining. Tall person behind you? Prepared to have his knees in your back for 4 hours."
Pros: "Wish they had free snacks."
Pros: "I will never fly Frontier again. Poor customer service. Poor baggage handling. Poor timeliness of flight and baggage delivery. Poor communication of flight delays and baggage mix-ups. Understaffed. Undertrained. Poor seats, particularly considering I paid for the best. Inadequate compensation for 8+ hour delay and missing baggage for 3 days. After all the nickel and diming for seats, baggage (checked AND carry on) it would have cost me less to fly my preferred carrier and avoided every hassle, not to mention the inadequate compensation (again). Horrible, horrible experience."
Cons: "I will never fly Frontier again. Poor customer service. Poor baggage handling. Poor timeliness of flight and baggage delivery. Poor communication of flight delays and baggage mix-ups. Understaffed. Undertrained. Poor seats, particularly considering I paid for the best. Inadequate compensation for 8+ hour delay and missing baggage for 3 days. After all the nickel and diming for seats, baggage (checked AND carry on) it would have cost me less to fly my preferred carrier and avoided every hassle, not to mention the inadequate compensation (again). Horrible, horrible experience."
Cons: "From the inappropriate and unprofessional threats of the flight attendant to the up-charges for everything, this is truly the worst airline out there. Never again."
Pros: "They surprised me at the counter with a 50 dollar carry on fee. It was complete chaos boarding more than usual. The flight was an hour late. The guy at the counter representing them and the attendants were rude."
Cons: "Everything is tribble I will never fly with frontier airline again"
Pros: "Price of flight"
Cons: "Everything else."
Pros: "I made it to my destination safely."
Cons: "Complementary soft drinks or coffee would have been nice."
Pros: "The seats were comfortable and the crew very friendly."
Cons: "The seats did not recline. All food was overpriced including water. I had prepaid for a suitcase, but they refunded to me when I tried to check in online so had to pay $40 instead of $30 when at the counter."
Cons: "I paid an extra fee to pick my seat. When I boarded the plane the flight attendant informed me that they gave me seat away to an infant because the mother wasn't aware that she couldn't put a car seat in a isle or middle seat. How is that my problem? Maybe give away a seat that a passenger didn't pay for. The flight attendant was extremely rude and told me if I didn't like it I could take another flight. How about you put that baby and irresponsible mother who failed to read the fine print on another flight?"
Pros: "There was a lot of things that i didn't like but the crew made me forget about all the bad things. Amazing crew and funny just maid everyone smile and laugh. Without this crew i think i would have hatted my flight but they made it worth it."
Pros: "Crew was fine."
Cons: "Uncomfortable seating, had to sit all cramped up, had to pay for water, even though got boarding pass online had to stand in line at airport for 45 min. for checkin process, had to pay extra for luggage and seat assignment."
Pros: "Boarded on time. Friendly crew."
Cons: "No leg room. Should serve free beverages."
Pros: "Inexpensive, quick"
Cons: "The seats were fixed, tiny and I was uncomfortable the whole time."
Pros: "Boarding was fabulously easy."
Cons: "I did not know during booking about the carry-on fee or the seat fee (!!!! though I later learned that if you didn't select a fee for a seat they would assign you whatever was left, not that that is appealing). You had to pay for everything except water. There was no in-flight entertainment at all. Trays were tiny. I will never fly this airlines again."
Pros: "Reasonably efficient, on time on the way out, 30 minute delay on the way back. Crew was pleasant enough."
Cons: "Seems like a good deal, but be careful! I expected a budget airline where one had to buy coffee or soda onboard, no big deal. I didn't expect that the carryon baggage, would cost nearly as much as the flight. I expect a charge for premium seating, but not a charge for ANY seat selection, etc. Seats were the worst I'd EVER encountered. No headrest at all, no padding, nothing. I'm not too picky, and at 150 lbs don't strain the capacity of most airline seats, but this was BAD."
Pros: "food and entertainment were not spplicable- you might need to add that sd an option"
Pros: "Space on plane sense nobody flies this airline."
Cons: "Ticketing agent denies a 6'6" traveler an aisle seat because it's, in their words: "Fully Booked". Once onboard, you realize the plane is half full and that the ticketing agent just didn't want to be inconvenienced."
Airlines flying from Branson have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights