Pros: "The seats were comfortable, the snacks were great, and the crew was friendly and professional"
Cons: "Flight was delayed"
Pros: "The person next to me was drunk. The crew was rude."
Cons: "Packed flight but the crew and ground staff opened to back door to board more easily. Thanks!"
Cons: "I don’t know if this part of your survey or within your purview but I do need to ask or to state my dismay why Alaska or any other airline charge for changing for changing flights to either a earlier or later flight? Why does Alaska and again any other airline charge its customers $30 to check in th"
Pros: "Great experience"
Cons: "Better meal, but great overall."
Pros: "Helped with bags and quick to assist"
Pros: "Seats and leg room keep getting smaller"
Pros: "Crew was very relaxed and friendly."
Cons: "Boarding was actually very good. It’s just the worst part about any flying experience. But they have a great system."
Pros: "Crew was great. Flight was on time."
Cons: "We were not given seat assignments until the flight was about to leave…"
Pros: "Crew was friendly. I loved that I could charge my phone as well as text while in the air (for free)"
Cons: "Delayed by 3 hours with nothing more than a sorry"
Pros: "Crew was great!"
Cons: "Over an hour late"
Cons: "We will move from our original reserved seats to the last row. Gogo system not operative."
Pros: "Service vas very good. The flight itself was unremarkable. Take-off and landing was smooth and on time."
Pros: "Big seats love the gogo in flight"
Cons: "The airline knew I was connecting, and they left early. No compensation, last flight of the night."
Pros: "Boarding was a little slow but the overhead bins were a total win! Love the bigger compartment! The seats were comfy and the flight crew were great! Plenty of complimentary drink choices and delicious snacks that could be purchased. Free in flight wifi was awesome and loved being able to charge my tablet at my seat."
Cons: "Needs wider seats, more help with boarding so it could go smoother and faster. More than one passenger struggled to raise the arm rest."
Pros: "No one in the seat next to me and we got there 20 mins early"
Cons: "Deboarding is always a hassle, nothing really bad"
Pros: "Very professional and helpful especially Ms Sahar in Ontario airport."
Cons: "Cramped seats not much room. Kisok to check bags hard to use or did work at all"
Pros: "Couldn’t really think of anything on the flight that stood out."
Cons: "There isn’t anything on this flight that stood out."
Pros: "Nice clean planes"
Cons: "No entertainment monitors"
Pros: "The flight was pleasant. The cabin attendants were cordial and made sure everyone's needs were met. Air temperature was excellent and luckily we didn't have any turbulence."
Cons: "II was hoping to get a $79 fair to Seattle and had to pay three times that plus baggage fee."
Pros: "On time courteous"
Cons: "I liked about everything and I will be useing Alaska air line forever"
Pros: "The flight left and arrived on time. Overall a great experience with friendly and caring people. Will definitely use them in the near future!"
Cons: "No issues at all"
Cons: "My luggage was ripped open when I picked it up from the baggage claim in Ontario, CA."
Pros: "Good selection of entertainment (movies)."
Cons: "It was late by 2 hours"
Cons: "Need more fruit or veggie snack option No movie player option"
Pros: "The flight was comfortable and quick. The staff was very friendly and engaging. We landed about 15 minutes early which is always appreciated!"
Cons: "Although Ontario only has a few gates for Alaska I still found it strange that they didn't post which gate we would be boarding at until 5 minutes past the scheduled boarding time. Not a big deal but for someone who's not familiar with the airport it could be confusing."
Pros: "The trip was smooth and worry free"
Cons: "Everything was great. As a matter of fact, I shared in a couple of recent conversations how much I like Alaska."
Pros: "Loved the early arrival, the seamless process."
Pros: "Sat in Premium. Early board because of wheel chair. Lots of room. Smooth flight. Arrived early in Seattle. Ta very nice. Took all way to car in parking lot. Cleanliness."
Cons: "TA forgot one of my bags at security..but I didn't miss until almost to departure gate. Had to check my medicine bottle of cough syrup. What a pain. Put into separate basket. Open & swab. Weird. I'm 75 not a terrorist but I did have pneumonia recently & needed it do would not cough & choke on plane."
Pros: "Caring flight attendants but the admitting attendant was so condescending when asked a question to clarify directions for ticketing bags."
Cons: "No blankets available but the attendant thoughtfully turned up temp without being asked to."
Pros: "Flight on time and the crew were very pleasant and professional."
Pros: "Easy, and comfortable."
Pros: "Very friendly staff."
Pros: "Delayed for one day 3 hours waiting time on the phone to reschedule the ticket"
Pros: "The short flight was made especially nice with one flight attendant offering to give a free drink for showing Seattle seahawk pride! Either wearing a jersey or showing a picture with seahawk pride. Very friendly and fun! The views were very beautiful also! Love Alaska airlines and LOVE the seahawks!!"
Cons: "The flight was canceled but I received NO notification WHATSOEVER and was not aware until I got to the airport- which was a 2 hour drive away."
Pros: "Prompt, fast, efficient, and courteous."
Pros: "Nothing g"
Cons: "Plane was delayed....which is fine... but when we finally landed, we parked on the tarmac in the rain after 1230am . Had to walk to the airport in the rain and wind. Older people were having trouble walking the distance, I actually went ahead to get a wheelchair for an older lady that I didn't know because there was no one on the tarmac to assist. Very horrible experience and I fly Alaska often. Never have I ever exited the plane on the tarmac in pdx and when I complained to an Alaska worker, she told me it was normal. I fly to PDX once a month and have never exited directly on the tarmac. I will definitely look for any other airline to fly instead of Alaska from now on. I will even fly spirit airlines....that is how much I will never fly Alaska again."
Pros: "The flight itself excellent. Great service The only problem was when we landed there was a traffic jam and could not get to the gate for 20 minutes."
Pros: "Great crew"
Cons: "Food ok"
Pros: "Great customer service very professional look forward to their services in the future"
Pros: "Easy Access"
Cons: "The All of the business in the Ontario airport were closed at 3pm."
The airport needs to have some type of shuttle for passengers who have to make connecting flights between Hawaiian Airlines & Delta for example. I’m 65 & my sister who was with me is 70, lugging our luggage from one end of the airport to the other was extremely difficult.
Great service during the pandemic.
Our favorite flights. Straight shots, with as much comfort as one would expect.
Pros: "Crew was nice"
Cons: "Nothing really"
Cons: "No delays and more room"
Pros: "My flight got delayed twice. Had to get rebooked."
Pros: "Crew and entertainment options were great. Aircraft was new. Boarding was smooth. On time even though we left 30 min late."
Cons: "The internet was hard to connect to and the gogo options aren’t totally clear."
Pros: "Crew was very rude both to and from Sydney. Always made people feel like they were a burden and they didn’t want to even be there. Will never fly Delta again, especially internationally."
Cons: "Hire employees that at least pretend they enjoy their job."
Pros: "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"
Pros: "The pilot and steward"
Cons: "Both flights delayed. No information at all on my the first one was delayed. The second, due to mechanical incompetence"
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Pros: "short flight"
Cons: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Cons: "Work on those delays"
Pros: "Never made the connecting flight."
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "Everything was great. Has nothing to do with the airline, just rough weather."
Cons: "The stewardess could come around more. Just twice. Once for food. Once for trash. Just me tho"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "All was good."
Cons: "Screen went out after an announcement. I told the attendant but lost the screen for the rest of the flight. Slow to load and unload."
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Pros: "Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel."
Cons: "The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people."
Pros: "The staff was friendly and apologetic."
Cons: "The flight was delayed an hour due to traffic on the runway. I missed my flight and won't get to my destination until the next day. I paid extra for a short flight, and I end up waiting 5 hours with no compensation. I was charged for the drink I ordered and not offered a food voucher or money back. This happens every time I fly with Delta and I will not be a returning customer."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "Attendant was very good at explaining ground staff members actions to a fellow passenger"
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "Flight attendants were great!"
Cons: "Flight was super late, I’m hearing impaired and there’s no apparent closed captioning option for anything I was trying to watch"
Pros: "I travel as a professional musician. I fly with American (because many booking agencies use them) I achieved status after years of their cruel methods of forcing us to check our instruments, thinking “FINALLY, I can board without being hassled about my instrument coming onboard with me.” Nope!! They fight me every time, as if I’m some guy going on vacation and bringing my beater guitar to play on the beach. They holler every time, “SIR YOU’RE GONNA HAVE TO CHECK THAT” $6,000 worth of equipment to make space for someone’s socks. (?!?!) Today, I boarded TWO delta flights and was told, “see if it fits... if not, we can gate check it for you...” YES!!! That’s all I ask!!! Just let me TRY first! If it doesn’t fit, THEN I can’t complain! Anyway, sorry for the saga! I just want to say THANK YOU! I had peace of mind ALL day! Keep up the great work! Your staff is outstanding!!"
Cons: "I didn’t like that you thought there was something I didn’t like! I’m a fan!!"
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "Great flight attendants and very clean"
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Pros: "Just the crew people they were amazing"
Cons: "No room plane very crowded I have broken leg and could not raise my leg. No entertainment"
Pros: "On time with early arrival"
Cons: "Small plane Little communication from crew Security took forever to get through at RC airport"
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Pros: "The flight was on schedule"
Cons: "It was crowded and cramped."
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Pros: "Staff were awesome. Give them a raise."
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Pros: "On time"
Pros: "Love Delta and their attention to customer service. They make you feel overall that they value you as a customer."
Cons: "My seat was broken and when the seat in front of me reclined, it was very uncomfortable. I was just thankful it was an 1.5 hour flight and we didn't get stuck on the runway in NYC like my last two flghts."
Cons: "Because my earlier flight was delayed they put me on this one in a middle seat I had payed for a plus front seat"
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "Overall i was comfortable. I appreciate that they serve tea & it's not old & bitter tasting."
Cons: "we started to board 10 minutes before scheduled take off so we were late."
Pros: "Comfortable as plane was half empty."
Cons: "No entertainment available at all."
Cons: "BYOjet cancelled my flight"
Pros: "They did give us the Dane snacks the first class passengers got."
Cons: "Zero additional leg room in this supposed comfort seat. The seat was very narrow and there was absolutely no additional leg room on the flight. I'm tall, so that's what I pay for when I book these flights and none was provided."
seat 3F broken in terms of recline, embarrassing for first class
I booked this reservation 2mo in advance with 2 lap babies. When i called to add the babies they never told me about the lap baby rule. If I would have known i would have bought my toddler her own seat no problem. They moved my seats far from each other. My babies need to sit near their mom it was a redeye. At check in the manager did us a “favor” and moved us to adjacent aisle seats… in the last row. Those seats don't recline and the constant people, flushing and talking woke the babies up all night. No one slept. The main attendant couldn’t be bothered and had a, get over it bad attitude. Oh did i mention i had a dog at my feet also?? Every time they were woken up by the bathroom (constantly) my babies would cry for their mommy and i could only hold on at a time. adjacent seats from mommy is not comforting . Why on earth would we be moved to those seats?! I know why. We were discriminated against for having babies. “Put the babies in the back.” I was a 4x a year flyer at minimum. We will NEVER fly with AA again and i will be filing a complaint. You should be ashamed of your treatment of a family and young children.
Short connecting flight to LAX from SFO. Only thing I maybe disliked was the lack of entertainment options, but what can I expect when it’s only a small jet to LAX
Pros: "empty plane"
Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."
Pros: "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
Cons: "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
Cons: "Flight attendant was exceptional."
Cons: "It is what it is, doesn’t have to be better"
Pros: "The seat was super comfortable, because of o lot of place for legs"
Cons: "The crew sometimes seems not to be happy with the passengers"
Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"
Cons: "Maybe a gluten free snack option"
Pros: "The crew did an excellent, professional job."
Cons: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."
Pros: "seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen."
Cons: "prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food."
Pros: "I specifically flew today to catch their Boeing 787 while it's on its test flights. New plane, obviously clean and great entertainment in seatback."
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."
Pros: "Overall the flight was great"
Cons: "I didn’t like the restrictions on the fare and being reminded several time with negative emails from the carrier about the restrictions."
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Cons: "The plan was 20 minutes behind schedule on departure and to top it off they had me pick up my luggage and check in again making me miss my connection. As a result I lost my train ticket fees"
Pros: "The flight was great. Lots of movies to choose from. Food was pretty good too."
Cons: "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."
Pros: "The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with."
Cons: "No peanuts."
Pros: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Cons: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Pros: "Delayed and no AC working..."
Pros: "On time"
Cons: "Seat comfort was awful. I paid more for legroom but the actual seat was narrower then others. No one told me that. So legs were fine but my hips were squeezed. Seat cushion was also minimal. The base of my back was aching before take off."
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "Free water and entertainment"
Cons: "No vegan meal options"
Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "In flight movies were varied, with both new and international films to watch. Flight attendants were nice. Boarding was smooth."
Cons: "Spent a while sitting on the plane waiting to take off because of some kind of delay, but that meant I could spend more time watching the in-flight entertainment."
Pros: "I was comfy on Philly to Venice flight, no one was sitting next to me"
Cons: "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."
Pros: "Flight left late, due to mechanical problems, but managed to arrive only a few minutes late"
Cons: "No food available, even though flight departed at noon"
Pros: "while our flight was delayed, they kept us well-informed about what was happening and didn't leave us in the dark. We were delayed because an fight attendant failed to show up, and there happened to be another off-duty flight attendant passenger on board who volunteered to work the flight so that we could still depart on time. Real thoughtful dedication!"
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."
Pros: "Smooth flight"
Cons: "No entertainment on a 5 hr flight. I know a lot of people bring devices but a set of headphones and some music would be nice"
Pros: "Flights on time and entire flight was a good experience for my 18 years old son to a first flight on his own."
Cons: "Maybe a better food choices"
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "Movies in flight."
Cons: "That I was rebooked and lied to at first as to why, and when getting another ticket the the ticket agent said the flight was rebook because "the crew didn't want to come to work". Not cool, I didn't react I simply got my ticket and just wemtnonw but there was no apology like they didn't care what I missed having to be rebooked I also wasn't given any sort of military discount no seats no baggage. Other airlines I've flown the past months always do something for military."
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Pros: "Headrest entertainment systems"
Cons: "Lack of comfort in the seat, pay for every little thing, departed late, 90% of all passengers seems to be lumped in "Group 6" making boarding extremely annoying. I suppose any other group costs extra."
Cons: "arrived at SFO. walked up to kiosk. Entered info. $25 x 2 for first bag! paid. went up to check-in agent. She agreed it was a mistake but could not issue refund. "refund.aa.com" did not work. very frustrating way to begin long trip. even though it was a four hour flight, AA used an older plane; roll-aboards only fit sideways, not wheels in or out, , in storage above seats, so space ran out quickly. flight crew grumbled about plane as well. not very reassuring way to fly."
Pros: "On time"
Cons: "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
An airplane that still has screens (which I appreciated!) but every time there was a PA announcement the sound would cut out for a good 10 minutes AFTER the announcement was over. Eventually I stopped trying to watch a movie because I was missing so much. Also, I really wish they wouldn't rush to get everyone on a plane when the crew is delayed and doesn't get onboard until 5 minutes before they're scheduled to leave. You know that then we're going to sit there for 30 minutes waiting for them to get ready and find us a new takeoff slot, so why didn't you just delay the boarding too? United's Basic Economy is also a scam, but at least I got a window seat. And we all know there are worse options (Spirit).
Cons: "With the exception of delays due to thunderstorms all was excellent."
Cons: "A direct flight from california to chicago turned out to be a flight with a fuel stop in Denver which was then an hour and a half delayed, missing my connection! How the hell does that happen?"
Pros: "Staff and entertainment"
Cons: "Comfort, seats felt tight"
Pros: "Get my bags to the airport on time!"
Cons: "Get my bags to baggage claim when I land. There was a 6 hour break between my first flight and arrival at destination. Seriously?"
Pros: "Comfy seats"
Cons: "Flight delayed and the entertainment was expensive. No charging outlet"
Pros: "Our flight was delayed for no apparent reason. Then the luggage will took more than an hour and finally another half hour delay at the AVIS rent a car."
Cons: "After the entire flight was boarded & ready to go the plane had a mechanical issue before take off. Had to sit on the plan for 90 minutes before we were allowed to exit the plane. No other flights available For family of three until 3 days later! Had to demand to be transferred to another airline so my family & I can go home the next morning. Overall stuck in SNA airport for 8 hours. Didn’t get a refund for baggage, instead was given meal vouchers for the airport in the morning. United did provide hotel for the night but nothing special. United staff where nice to make the best of the situation."
Cons: "Small plane. Pay to play movies. Dated entertainment options."
Pros: "They were on time."
Cons: "There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless."
Cons: "I was told to go to gate 10, found out my flight was moved to 15 and missed flight sit at airport over"
Pros: "Smooth flight. Made up time in air. Decent snacks. Professional although not seemingly happy flight attendants."
Cons: "Delayed take off. Sat on tarmac. The outgoing flight had free entertainment via the united app but the return flight required payment for the same fare class and same duration. Ran out of snacks for purchase."
Pros: "Finally getting off the ground"
Cons: "Lack of information about the long delay; poor accommodations for the unplanned overnight stay."
Pros: "It's only an hour flight"
Cons: "Flight was 1.5 hours delayed with no explanation or communication given for over an hour. Uncommunicative crew."
Pros: "Nothing about this airline."
Cons: "The crew at the gate was really rude. Zero customer service. She raised her voice at us and another customer who was charged $50 for our carry on. Not only was the flight delayed for over 2 hours. We were not informed that we could not bring a carry on even when we were at the main entrance with an agent for over 30 mins when you entered the airport. All their staff needs new training everyone kept on giving us a different answer. We asked because of this delayed will our room be comp due to the fact we will be missing our connected flight. On the phone the agent said yes. When we got to the airport that agent said no. When we got on the plane that agent said no. When we landed in Denver that agent comp our room. We ended up booking a room making sure we had a place to stay at night. It created more work for us because we were trying to cancel our room took even more time. Definitely wanted to give United the benefit of the doubt that they were at least at the level of American Airlines. The last time we flew United it was delayed for 8 hours they ended up canceling the flight. When we called they said it was the weather and we told that agent it's mechanical issue because we are watching someone remove the engine. We will stick to American Airlines. Free entertainment."
Pros: "My flight was delayed where I would have missed my connection, customer service rebooked on another flight which got me to my final destination early. The upgrades and consistent service is handled very well."
Cons: "Crew member working at the gate told the lady next to me "get in line if you'd like to complain" regarding the continuous delays. Crew member let us know that united was aware of our delay ed take of 4:05 rather than 1:00pm several hours before yet, We were only informed through notifications in increments of 30 minutes. be transparent with your customers, the delay would have been much less frustrating had we known. Instead notifications every 30mins were teasing us that we're about to leave but it's clear united had not intention of taking off. Also crew member on board serving beverages "I need your money" is an extremely unprofessional and inappropriate way to ask for a card."
Cons: "As a frequent flyer, I'm used to slight delays, waiting around, and standard customer service across airlines. It's safe to say that this was one of the worst flying experiences that I've ever had....6 different 30 minute delays and horrible customer service."
Cons: "That my return flight was canceled with no notification after I missed my first flight. I ended up getting a new flight and was never informed that my return flight was cancelled there for when I got to the airport to return home I had to buy another $600 ticket. After buying a new ticket when I missed my first flight (my fault, I know) but I really think I should be compensated for this inconvenience and the lack of notifying me whatsoever."
Cons: "Two hours late arriving and my plane was the last one at airport. Enterprise who I had reservations was closed. The plane two hours late screws things up!"
Cons: "We were in first class first row, the crew kept talking and laughing during the entire flight (this is a 5 hours flight and we landed at 5am). Loud and banging the trolleys (why, everyone is trying to sleep!). We asked them to not speak as loud, but to no avail.... asking for a glass a water was a no no, you could clearly see they were not there to help you... The entertainment system was a vintage tiny TV which did not work well anyway (loss of image...). The seat was half broken. Not sure where the first class experience was. United please do something... Start first with your employees. Send them to Southwest for training..."
Cons: "I thought it was ridiculous you had to pay to watch tv despite there being a monitor in each seat. That was the first time I've encountered that on a flight."
Cons: "I've flown United for years and this was the most cramped plane - I'm 5'9 and I barely fit in the seat with my knees hitting the seat in front of me. Seems as though the seats have also been redone and made thinner - assuming to fit more rows in which results in more uncomfortable seats and far less room. Other than the entertainment on the flight - this was very reminiscent of a Frontier or Spirit airplane ride."
Pros: "Was in the exit row which was great, I'm tall and I was able to be comfortable"
Cons: "Delayed started at 1 hour then 2.5 then 3.5 hours. Didn't get to my final destination until 1 am"
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Cons: "They where late coming for about 30 minutes and going back it was late 3 hours. very frustrating for picks."
Cons: "I was told that a transport would be available upon landing, it was only there for first class patrons. We landed 20 minutes late due to maintenance issues and I missed my flight by five minutes. I feel that united could have expedited my departure from the plane."
Cons: "The flight was late, the seats have less leg room and the passengers were crabby"
Pros: "Surprised! My experience with United has typically been very poor. It's usually my last choice when choosing an airline. This is the first time I can honestly say I had a good experience on United. Plane was new, seats were very comfortable ans spacious (very rare), attendants were all under 70 years old and service was spot on. Huge change from the United I know."
Cons: "You have to pay for satellite TV, usually free on other major carriers."
Pros: "Punctual departure and arrival"
Cons: "The A319 that was used appeared quite tired. Strange irregular banging noises were heard and felt under the wing root area as jet taxied out of Santa Ana. After landing, a very high pitch squeal started and lasted 5 minutes after engine shut-down. Finally, there was a very loud "sawing noise" coming from under the aircraft after parking in the terminal that others commented about the loud sawing noise. Canadair aircraft was much nicer and quieter that was used from SFO to Santa Ana."
Pros: "The crew was polite and accommodating."
Cons: "After zone 2, no passengers were allowed to carry on the allotted amount of luggage. Boarding took a long time, passengers were rude, and the gat agents didnt notify anyone of the flight status until 30 minutes before boarding time. This changed three times."
Cons: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."
Pros: "Did not have the entertainment app but didn't know I needed to download it before the flight."
Cons: "Crew was not prepared for boarding."
Cons: "The check-in staff was dismissive and unhelpful when I arrived past the 45 minute bag check cut-off time due to traffic. No help getting a bag check refund even though I paid for it a day early. Come to find out that the gate staff was courtesy checking everyone's bags anyway, and they took it with a smile. Those fools at the front were content to take my money and tell me to somehow mail my luggage to my destination (not possible since the flight was boarding in 35 minutes). There needs to be communication with the check in staff regarding courtesy check ins."
Pros: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."
Pros: "Crews were great"
Cons: "Seats way too cramped-didn't pay extra for upgraded seating , in back row. Horrible"
Pros: "After all these years, still love United!"
Cons: "Loved everything!"
Pros: "LOVE the plane! CLEAN!! New and BEAUTIFUL!!!!"
Cons: "Sat and listened the WHOLE trip except when drinks were being served to the private lives of the flight attendants. The didn't pick up trash so everyone had to place their ice and semi full drinks in the nets when it got bumpy for the landing. I watched the flight attendants the whole time- they got paid to converse about everything- here is proof- one flight attendant was complaining that she only had 4 days of vacation and that she never gets called to work- I think I can guess why- and that she has talked to Kaitlyn- I think that was her bosses name?? But she wasn't given more hours. I wish I had ear plugs. The African American lady was so unkind and uncaring. She scollded another African American lady for coming to the back to throw away her trash. She hurt the lady's feelings and made her mad too. The folks on the plane seemed to be too much of a deflection to their personal conversations, but they were successful at ignoring everyone. We had to be careful to not spill liquid on our carry on etc and not hit the cups and such with our knees on the way out. I usually fly Southwest and want to write a letter telling them how great their service is! I apologized to the cleaning crew as the flight attendants told us to not worry about our drinks"the cleaning crew" will get it. How unprofessional to treat others that way. Stop talking! You can get A WHOLE lot done when you aren't sharing your personal life and opinions with each other!"
Pros: "It didn't crash"
Cons: "two hours late without any reason given, and forced to check my bag on the prior flight to the final destination meaning I can't get it at gate side. Numerous flights to Cedar Rapids through United have been canceled or delayed without any explanation - I don't have faith in United anymore and will not book with them again."
Pros: "The snack boxes are very good. The on flight crew were excellent. The gate crew - not so much."
Cons: "Row 32- seats don't recline. I requested to be sat with my children at booking - we were in different rows 3 of the 4 legs. My TV wouldn't accept cc payment."
Cons: "Having to board and put away carry on thinking the flight will depart soon and then finding out within 15 mins when everyone have boarded and settle that the maintenance delay requires that everyone must evacuate the plane with their carry on luggages. We waited at the gate for nearly 2 hours because the flight clerk told us not to roam far due to continuous updates... It started out as a 30 min delay and ended as a 2 hour delay with gate and plane changes. Had we known it was a 2 hr delay we would have been able to go use the restroom and go eat in between without worrying that the flight will depart."
Pros: "Great flight attendants on flight itself."
Cons: "Ridiculous price of flight from OC to SFO, the $200 cancellation fee when cancellation was medically related & notification was over 24hrs. 45minute flight delay."
Cons: "Wifi on the first flight was great, unable to view any entertainment on the connecting flight"
Cons: "I spent 8 hours waiting for a connecting the scheduled time was less than one hour"
Pros: "The flight attendant was great! Pleasant, polite and professional!"
Cons: "The flight from ORD to ABE was on a plane with expired maintenance logs or inspections? We were delayed 2 hours in arriving for what seemed like a pilots lax in paperwork. But what does a customer expect from an airline who knows they that customer by the balls?"
Pros: "My stuartist was wonderful."
Pros: "No problems."
Cons: "We had to land in San Antonio due to bad weather (understandable), but the customer service was appalling. They kept passengers on the plane for 3 hours and 45 minutes, which is prohibited by federa law. They failed to provide additional snacks when the passengers were on the plane for over 7.5 hours, and made it seem like it was such a nuisance when we asked for water. They were able to pass out one cookie by hour 6 but the flight attendant made it VERY clear that they had to do "so much paperwork" to get it approved. The flight attendants were rude, inconsiderate, and when asked what the game plan was after our 4 hour delay, their response was, ""not sure, not my department." If they didn't have answers, that's fine, but the manner and careless tone in which they replied was inconsiderate and insincere. When we finally landed at our half way destination in Houston, the flight attendant made a comment about how she can't get home due to all of the delays without considering that half of the passengers had the same dilemma and paid hundreds of dollars for their flights! The flight attendant had no empathy or respect and I would NEVER take this airline again. We spent the night at the airport and are still trying to find a flight to our destinatiom in New York :("