Daily cleaning, installation of cabin HEPA filters on flights from China to Philadelphia
|April||Best time to beat the crowds with an average 4% drop in price.|
|February||Most popular time to fly with an average 28% increase in price.|
Average price round-trip
|$832||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,105 active cases of COVID-19 diagnosed in US and 0 deaths as of Mar 2 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Food, seat comfort, service"
Pros: "Clean plane and comfortable seats."
Cons: "Complementary snack to go with free beverage."
Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Pros: "The crew was excellent & seats were comfortable"
Cons: "Better boarding procedures. JAL is better."
Pros: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Pros: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Cons: "Not a thing."
Pros: "Crew was good. The food was good quality."
Cons: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Cons: "Movie catalog needs to be expanded"
Pros: "Food was good"
Cons: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Cons: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Pros: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Cons: "All was 100%! Thanks!"
Pros: "Great service, on time."
Cons: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "The 787 was awesome. Very comfortable. Great staff and service."
Pros: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Pros: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Cons: "Very limit kids entertainment"
Pros: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Cons: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Pros: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Pros: "Food and Sitting Space"
Cons: "The food was not as good as in my previous flights."
Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Cons: "More frequent offer of drinks to passengers"
Cons: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Pros: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Cons: "I suppose the food could be better."
Pros: "Overall excellent"
Pros: "Seats and service"
Cons: "No complaints"
Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"
Cons: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Flight on time."
Cons: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Pros: "Great customer service and very kind staff!"
Pros: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Cons: "Nothing in particular"
Pros: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Pros: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Pros: "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Pros: "Great seats in business class. Lots of privacy. Great service as well."
Cons: "American style Food could have been better. Didn't try the Japanese food."
Pros: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
Cons: "I disliked that the seating did not have its own personal air. At times I would get hot."
Pros: "Seats were comfortable. Entertainment was OK."
Cons: "I don't know what that food was, but it wasn't food."
Pros: "The space, movies, & comfort"
Cons: "The food selection."
Cons: "There was no information about connecting flights before landing."
Pros: "I will try and avoid Narita airport, and Ana again. You have to climb a number of stairs with your carry-on off the buses, and then have to go through security again, it's a hassle. I'll prefer the ICN or other airports which are more travel friendly."
Cons: "super crowded, bad food, bad landing."
Pros: "The crew of ANA is specacular."
Cons: "These are slightly better than economy seats."
Pros: "Courteous crew good food and choice for entertainment"
Cons: "Would appreciate better seats"
Pros: "The flight was on time"
Cons: "too crowded"
Cons: "Top carrier"
Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"
Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Pros: "Food was decent. Entertainment was decent."
Pros: "this is the airline"
Pros: "Nothing three hours late I went to dc and then took the train"
Pros: "Almost 3 hours of delayed"
Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Pros: "I like flying Delta. Make you feel comfortable and at ease."
Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Cons: "Nothing, keep at it"
Pros: "Don't know yet, because I have not left Korea."
Cons: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Cons: "Overall: pretty good."
Pros: "Food were bad. Out of air condition"
Pros: "We left early"
Cons: "Old plane"
Pros: "Flight was safe, smooth & fast."
Pros: "Pilot was courteous, pleasant and kept us informed of flight status."
Cons: "Seats have no leg room!!!"
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Smooth , fast, comfortable"
Pros: "Crew was awesome"
Cons: "No TV unfortunately"
Pros: "Everything, smooth flight with an entertaining crew."
Cons: "You messed up my life with your poor service."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Pros: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Cons: "Nothing that can be done, just tough being 6'5" in a connection plane."
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Pros: "Made it out of Detroit that same day! Friendly flight attendants!"
Cons: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."
Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"
Pros: "Seats were comfortable"
Cons: "If flight is full all the time get a bigger plane"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "I love the crew! They are so kind and helpful. Feel like been friends forever. And they have the hardest jobs in the world! Seats are comfortable love the Westin bedding and drink selection"
Cons: "They ran out of Port wine :("
Cons: "Cramped seats, poor food, inattentive flight attendants"
Pros: "Free rebooking"
Pros: "We were delayed a bit out of Shanghai but still arrived in Los Angeles on-time (very slightly early) which was nice. well done."
Cons: "The boarding process was confusing, with staff members holding signs creating arbitrary waiting areas for each of the boarding zones. If this is the boarding process, maybe something more structured can be implemented, otherwise people just end up everywhere. The seat back entertainment on this 777-200 suffered from the most capricious touch-screens ever. I would frequently tap a control on the screen only to have a control at the far corner of the screen be "pressed" instead. Annoying."
Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."
Pros: "The attendants"
Cons: "The delay and no free wifi."
Pros: "amazing and great customer service"
Cons: "Flight delayed"
Pros: "Crew was very good. Food was OK."
Cons: "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."
Pros: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Cons: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Cons: "Hour late departure and still only loaded 1/3 of the luggage. Communication about the luggage problem was poor"
Pros: "All good"
Cons: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"
Pros: "The crew was attentive"
Cons: "We sat on the runway for an hour."
Pros: "The new Airbus was a very cool aircraft."
Cons: "Boarding process is really disorganized."
Pros: "snacks and entertainment"
Pros: "Food and crew were terrific."
Cons: "Security at Frankfurt is particularly laborious"
Pros: "The crew was polite and did their best"
Cons: "Connection time was way too tight, Plane was overcrowded, food was abysmal, bathrooms filthy, seats are designed to be as uncomfortable as possible, missing and broken parts, tiny pitch, not usable for work, no place for personal device, freezing cold cabin. Worst transatlantic coach experience I’ve had in years, including budget airlines."
Pros: "Boarding was easy. Flight attendants were so attentive in Premium Economy. Entertainment choices were excellent. There was a USB charging port on the back of the seat. All good!"
Cons: "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."
Pros: "The service on board was excellent."
Cons: "Boarding got a little bit chaotic for families with small children."
Pros: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Cons: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."
Pros: "FRA to PHL excellent"
Cons: "I was rebooked into FRA from BSL without notification."
Pros: "Crew. Meal good too."
Cons: "Bus rides to aircraft at Frankfurt"
Pros: "Everything. Food, drinks and entertainment was great. The crew are amazing. Great flight. Pilot kept us informed of everything with delay of serving food due to turbulence."
Cons: "How long it takes you to get to Germany! But they have no control over that."
Cons: "Two hours to unload my luggage!"
Pros: "Beautiful clean aircraft . Superb crew."
Pros: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Cons: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Pros: "I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)"
Pros: "Flew Lufthansa- Started On-time, landed ahead of time, service was wonderful, ride was good overall. Crew was excellent!"
Cons: "No complaints."
Pros: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Cons: "Food could have been better, the breakfast/snack we got wasn't filling at all. The entertainment collection can be better specially Indian/Hindi movies"
Pros: "Crew is very professional"
Cons: "Seats are incredibly small, flights are overcrowded and rarely on time."
Pros: "Food is better than other airlines, keep it up!"
Cons: "breakfast was just a muffin. used to be a real breakfast with bread, butter etc. would be nice to bring that back"
Cons: "Late one hour. Apparently equipment failure"
Cons: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."
Pros: "Its easy to switch planes. If u have connecting flight . Good entertainment. Good crew"
Cons: "The food is horrble and leg space"
Pros: "2 hours delayed in Munich"
Pros: "Very friendly staff and good was good."
Cons: "Had to wait 35 minutes on the plane due to weather before taking off and there wasn't much care on how that would impact everyone's connecting flights."
Pros: "food and service"
Cons: "All good"
Pros: "Great food! Attentive staff, comfy seats."
Pros: "We landed safely and weren't too delayed."
Cons: "Food has not been good."
Cons: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Pros: "Cabin is not very private feeling, plus you have to climb over people. Maybe slightly better than Air France's offering on the A380. Service and food was good."
Pros: "The crew was fantastic. The plane was clean/as to be expected. Overall, the flight was comfortable (again, as to be expected)."
Cons: "Boarding was slow and unorganized. "Dinner" meal could have been served earlier and it could have been more filling (we were so hungry!) There could have been more opportunities to get water. They ran out of water bottles."
Pros: "the crew was good"
Cons: "the food was poor"
Pros: "Smooth flight. Prompt departure and easy boarding."
Cons: "Limited dinner choices. Goulash served on flight home to Boston was inedible."
Pros: "LH is a good airline to fly. The 747-8 is very cramped in economy but an Airbus gave a bit more room on the return."
Pros: "Premium economy seats, also premium economy is located very well in front of the plane."
Cons: "Food quality was aweful. Not sure why Lufthansa can't train the catering in Shanghai better. Worst vegetarian food ever."
Pros: "Everything I like with LH"
Pros: "Reliable service"
Cons: "Wish I had more time to shop Duty Free/Munich."
Pros: "I liked everything about the flight. The flight crew was nice. They were considerate and cheerful."
Pros: "Entertainet options were very good and very diverse."
Cons: "For an international flight the plane was quite tight in terms if leg room and aisle space."
Pros: "Great crew that was very attentive and good entertainment options. The flight was on time even though we left a little bit late waiting for passengers coming from a transfer flight"
Pros: "Lots of movies. Constant trash collection and drink service"
Cons: "Uncomfortable seats. Dirty bathrooms."
Pros: "Great service. The staff was great."
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "The food"
Cons: "Poor choice and food"
Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."
Cons: "Unexpected layover in maine. Worst and oldest planes I have ever flown in. Absolutely no entertainment options or Internet from Amsterdam to san francisco!"
Pros: "No water no food nothing good"
Cons: "The bag hanging down from the bottom of the seat in front of me."
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."
Cons: "No entertainment"
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Pros: "Not much...we did leave on time"
Cons: "All most everything. The seats are too small. I felt like I was in a cattle car. The food was cheap and offered little in nutrition. The attendants seemed to be understaffed although one attendant tried hard to be courteous. The lavatories were reeking by the time we landed. Flying has become a chore. As a result of this experience I will look for other airlines in the future."
Cons: "No entertainment"
Pros: "The TV and Movie options were good. The food was good too. The staff was very attentive."
Cons: "My luggage was misplaced, but I got it delivered to my house by Wednesday evening."
Pros: "Quick and easy"
Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"
Cons: "No individual video monitors. Poor choice of audio channels."
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Cons: "4 hora de retraso ni una cortesía empleados bien carnepuercos"
Pros: "Staff was very courteous and friendly."
Pros: "No complaints"
Pros: "Prompt boarding & early arrival. Staff was also friendly"
Cons: "See my previous comment"
Pros: "On time"
Cons: "Food. Cold breakfast sandwich. Really? Cold bacon and egg."
Pros: "Everything was great"
Cons: "I like everything"
Pros: "Everything was great. I rated low on food and entertainment bc I didn't partake"
Cons: "After bomb scare at gate we had a simple mechanical delay us another hour that should have been noticed and fixed during bomb scare delay. Food was scary."
Pros: "Todo estubo muy bien"
Cons: "Turbulence, not there fault"
Pros: "too many gate changes and delays"
Pros: "See above."
Cons: "See above."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly"
Cons: "Puddle jumpers are the hazard of living in a third tier market."
Pros: "Everything was convenient everybody was nice got the seating that I asked for"
Cons: "Layover was long"
Pros: "No cancellations"
Pros: "Sat on Tarmac for 45 minutes and circled Philadelphia airport for 1 hour"
Cons: "The fact that we made it to Philadelphia"
Cons: "No wifi"
Pros: "Good staff"
Cons: "Both flights delayed"
Cons: "No movie, overnight flights would be great with side head rests, stewardesses were not nice, just ok"
Cons: "Very cramped and no WiFi or any type of movie or entertainment available"
Pros: "Fed us well. The food and drinks kept coming, all fairly descent. Great entertainment. Pillow and blanket very comfortable."
Cons: "Lunch quality of meatballs could be better."
Pros: "Everything went smoothly"
Cons: "Can not get boarding pass from Los Angeles to Salt Lake City on Alaska Airlines in PVG. The agent told me they can not access Alaska Airlines in PVG."
Pros: "Friendly staffs"
Cons: "Choice of movies"
Cons: "I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now."
Pros: "The team was very pleasant and helpful."
Cons: "The movie selection was not the best for US movies."
Pros: "same as above"
Cons: "Same as above"
Pros: "On scheduleno headset nor reading materials"
Pros: "This plane is by far more comfortable than the bigger plane we took from LA to Guangzhou"
Cons: "my baggage didnt arrive with me"
Cons: "Lost my luggage for ever"
Cons: "Crazy CZ staff at CAN airport. So much passangers squeezed in a bus from terminal to airplane (to board)"
Pros: "AMAZING, cheap and fantastic free hotel for layover"
Cons: "Never again"
Pros: "I will like to travel anytime with your traveling agency"
Cons: "I like everything about your company"
Cons: "We were put on a bus go round to another side of the terminal to walk up the staircase, where I can clearly see that the skybridge is actually attached to the plabe, why can't we go through boarding like normal people do?? Very bad arrangement from Baiyun Airport."
Pros: "Great space. Easy to get on and off plane."
Cons: "Movie/media monitor did not work. Selection of movies and audio were very limited Takeoff very shaky cabin- scary"
Pros: "Get the exit row seat. Unlimited legroom! Can't go wrong with that."
Cons: "Nothing. Literally nothing. Will definitely fly again if Mainland China is one of my stops."
Pros: "I like the cleanliness of the toilet"
Pros: "Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!"
Cons: "People in China."
Cons: "The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation."
Cons: "The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage"
Cons: "I wanted to upgrade my ticket and they didn't take Discover, the staff was not very accommodating."
Cons: "More variety is needed."
Cons: "whole trip was disaster"
Cons: "4 hour delay without sufficient reason, Uncomfortable seat."
Cons: "Not your fault but I had to wait for over 30 minutes to get my baggage in LA because the machine did not work for a long time."
Cons: "AC didn't work."
Pros: "Early arrival, entertainment was good."
Cons: "cramped seating. long lines for restroom"
Pros: "Would be nice to be able to charge phone."
Pros: "Everything is excellent"
Cons: "Seats were horrible. Alll the cushion seems to have disappeared with age. Also no organization for boarding. Basically a free for all. Lots of pushy passengers. I am questioning whether or not the low fare was worth it."
Cons: "see comments above"
Pros: "Got to destination pretty much on time."
Cons: "Very uncomfortable & crunched - elbow to elbow and leg to leg with neighbor passenger."
Cons: "Bizarre that I can't use my kindle (or others their ipad) during takeoff and landing- there isn't even any wifi, so no worries of interference. It's a totally pointless rule and left me bored for those approx 40 minutes."
Pros: "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"
Pros: "Meals were served. Seats were comfortable."
Cons: "Nothing really."
Pros: "CZ' step helped transit for me to lounge When I arrived CAN airport"
Cons: "bad priority boarding also step ware no kind for passenger."
Pros: "Plenty of movies friendly stewardesses"
Cons: "Arm rests on my row or this plane didn't go up. Touch screens on my seat and a seat mate were wonky at times"
Pros: "Great, multicultural movie selection."
Cons: "Same as above except it was better when we arrived in Hanoi."
Cons: "They kept one of our luggages back in China... 'Security' reasons. They took my shells I picked from the beach. Who does that???!"
Pros: "The staff was very kind and professional"
Cons: "The Boarding process was not organized. A long bus ride, seemed excessive to board the plane Lack of instructions at departure after checking in and the departure counter they did not call by row numbers to Load the back of the plane first , everyone pushing and shoving. Very disorganized will Fly another carrier from past experience"
Cons: "There is no hot wet napkin to clean face before sleep or wakeup! No toothbrush no noodle when I was so hungry! Grade: F"
Cons: "Lost the baggage, no where to find."
Cons: "Had to turn off electronic devices an hour before we landed."
Pros: "The staff at the airport was helpful to give direction."
Pros: "Everything went well!"
Cons: "The android systems used for media and games kept freezing and rebooting."
Airlines flying from China to Philadelphia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from China to Philadelphia
Masks required on board, masks provided on flights from China to Philadelphia
Social distancing seating
Middle seats unavailable to book on flights from China to Philadelphia
Testing for antibodies, testing for symptoms for flights from China to Philadelphia
Waiving of change fees. Search flexible flights from China to Philadelphia