Find cheap flights from Ecuador to Miami

Find cheap flights from Ecuador to Miami

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Top 5 airlines serving Ecuador to Miami

Scores according to KAYAK customer reviews

7.9
Avianca
Overall score based on 13,082 reviews
8.0
Boarding
8.0
Comfort
8.3
Crew
7.9
Entertainment
7.5
Food
Airline reviews

Cons: "instead of a sandwich, some typical food from the country we are arriving"

Pros: "I like this flight very smooth no worry what so ever I will flight again"

Pros: "I like this flight very smooth no worry what so ever I will flight again"

Pros: "Good service"
Cons: "Food"

Cons: "Didn’t like they messed up our sitting and wanted my kids to sit on their own when they are to small For that"

Cons: "Floght delayed, flight attendant very hurried and unfriendly, the food is the same all the flight, pasta and chicken, the videos is the same, Boried this flight"

Cons: "almost 6 hr delay..."

Pros: "Not much"
Cons: "An Other late departure and long waiting un the plane"

Pros: "The crew and trip were good."
Cons: "I wish the flight had some movies"

Pros: "Nice all in all"
Cons: "Asked for seafood meal. Only to get some kinda shredded fish w. Ton of garlic and ton of cheese on top."

Pros: "On time schedule"

Pros: "The same"
Cons: "The same"

Pros: "El vuelo fue muy relajado, muy tranquilo, eso habla de buenos pilotos."

Pros: "It was really good service and on time"

Pros: "Excellent"

Cons: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"

Pros: "Food, leg room and attentive attendants"

Cons: "Attitude of the employees, organization of the airline, no assistance what so ever, lost baggage most terrible flight ever"

Cons: "The check in process was hectic. Even though on line check in was completed 24 hours earlier it took us almost 45 minutes to get our boarding passes. We understand the need to check documentation but this has to improve"

Cons: "Los asientos en mal estado, no se reclinaban. No tenían almohadas ni frazadas. No tenían bolsas para cualquier eventualidad por mal estar."

Pros: "I liked everything"

Pros: "Exlence of Service of the past in the present!!!"

Pros: "The attention of the flight attendant ( men)"
Cons: "The air crew said they didnt have blankets The women flight attendant took too long when calling them The food was not tasty The games for kids didnt have instructions"

Pros: "Excellent service, friendly staff, comfortable seats and accomodations. Will use Avianca in the future."

Pros: "Good selection of movies, the attention of ground personnel was good this time ... should work more to improve passenger attention on land."
Cons: "Luggage takes a long time to be delivered, the food was better before."

Pros: "the excellent service and good selection of movies. the courtesy of the fly attendants was excellent . HECTOR."
Cons: "The food."

Pros: "Crew was professional!"
Cons: "Took long time to Avisnca to post which door number to embark the plane..we Almost lost the flight!"

Pros: "They follow the squedulle every thing was on time"
Cons: "No complains"

Pros: "The crew was very attentive."
Cons: "The flight dinner was really poor."

Pros: "It's a great airline, it gives you food and entertainment included I the price and the price was low. It also gives you enough space in luggage for an international flight. Loved Avianca!!!!"

Pros: "Algo que note fue que hubo reposición de papel en el baño, algo que no suele pasar y que están usan toallitas húmedas para limpiar el lavabo que también puede usarse para cuando cambias a los niños. Buena iniciativa."
Cons: "Sigo pensando que los cubierto de plástico son inútiles y contaminan. Si los usan por un tema de seguridad me parece que no vale la pena."

Pros: "This is my 1st flight out of voluntary and it was great. I had no trouble with any step of the way. Avianca flights over and back were pretty much care free."
Cons: "When I landed in Guayaquil going to EC I was confused as to where Customs was but after 10 minutes, finally figured it out. I won't make that mistake again."

Pros: "Everything! Great airline!"

Pros: "The flight was on time, the service was excellent."

Pros: "That the all the flights were on time"
Cons: "The security in Guayaquil is a nightmare"

Pros: "Great service, departed on time"

Pros: "Pefect flight, on time good seats.. Key to be a Frequent Flyier"

Pros: "Comfortable if not pricey flight"

Pros: "Nothing to write home about"
Cons: "Food is terrible, no options, they do not even have a closet to hang jackets in business class."

Pros: "I really had no complains, crew and staff were great"

Pros: "Clean well-maintained airplane, friendly staff, smooth flight, and good food at an economy price."
Cons: "can't think of anything."

Pros: "The plane"
Cons: "My sky miles don't calculate, they wouldn't upgrade me for less then 800 usd!! Asked for headphones never got. Osc next to me so no room they had to give he"

Pros: "Llegar"
Cons: "Para bebes es difícil viajar los lineamientos para sillas de bebes"

Pros: "everything"
Cons: "nothing"

Pros: "Speachless very good service"

Cons: "Therefore they neede to correct my last name and missed my flight and had to pay $275 for the next flight."

Pros: "Beautiful airplanes with comfortable seats and plenty of leg room. All three flights were on time. Crew was courteous."
Cons: "Boarding in Miami was only in Spanish. Minor problem, but we were in the US."

Pros: "I liked the fact that the flight took off and arrived on time."
Cons: "It very much felt like flying on a low-cost carrier like Spirit, except that you are allowed to check-in two bags plus you are fed. Not bad for the price, really. I would fly TACA over Spirit to Latin America whenever possible, that's for sure! I also found it kind of curious how the passengers from El Salvador to Miami on this flight were rather snobish and conceited. It almost felt as if we were flying on a higher-end airline like LAN or United."

Pros: "great friendly staff and great selection of beverages, seats are comfortable vs. other airlines"
Cons: "nothing"

Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"

Cons: "Faster lines at check-in. More courteous security personnel"

Pros: "Comfortable Seating!"
Cons: "Flight delayed Quite a bit."

Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."

Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"

Pros: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Cons: "The seats need a cushion."

Pros: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Cons: "No problems"

Pros: "How professional everyone was"
Cons: "Everything was good"

Cons: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."

Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"

Pros: "Late. Poor communication. Crying kids"

Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"

Pros: "Nothing. My flight got canceled."
Cons: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"

Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Cons: "n/a"

Cons: "It was a smaller airplane."

Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."

Cons: "Some of the flight attendants were rude and not very welcoming at all."

Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Cons: "Seats are miniscule"

Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."

Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"

Pros: "Always a good experience with Delta! They’re the best!"

Cons: "flight ticket very expensive."

Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."

Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"

Pros: "Personnel were pleasant and welcomeing at the gate and onboard."
Cons: "Service overall and pleasant disposition of the crew."

Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"

Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."

Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."

Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."

Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."

Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"

Pros: "The staff was was very accommodating to myself and my 19 month old daughter"

Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."

Pros: "Awful"

Pros: "They are very professional"
Cons: "I luv it"

Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"

Pros: "Gate agent was great. Smooth boarding and very attentive flight crew."
Cons: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."

Pros: "on time. easy no issues"

Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"

Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."

Cons: "I had to take different flights due to the delays."

Pros: "Smooth flight. On time. Satellite TV."
Cons: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."

Pros: "Everything"
Cons: "No complaints"

Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."

Pros: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
Cons: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"

Pros: "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"

Pros: "On time"
Cons: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"

Pros: "Smiley flight attendants"

Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."

Pros: "So apparently I was told I was 1 min too late and the computer would not let them print a backache check. Further they were tellin me I couldn't get in my flight and have my luggage go later, but I understand because of security reasons. Finally it was 10 min til my flight left, I asked how about if I walk my bags through security check point; have TSA examine them and then they get placed in the plane like oversized carry ons normally do? Ding I struck a light bulb and they said yea why not. After a few phone calls later I was walking with my bags through TSA. It took me to think this up for Delta. A minute too late was the original response from the first agent. 1 minute! Not 10 not 5 she said the computer just got locked out. I was going to miss my flight for 1 min time restraint. The first agent didn't care and just blew me away. Thankfully the next agent tried. I had to throw away all my toiletries because TSA wouldn't let them through."
Cons: "The fact that I had to throw away all my toiletries and do the thinking for the agent. Although out of two he was the most understanding and the most helpful."

Pros: "I like this flight very smooth no worry what so ever I will flight again"

Pros: "On time"
Cons: "Chairs"

Pros: "Punctuality"
Cons: "Food very average"

Pros: "Very good"
Cons: "Tha people very nice"

Pros: "Service was excellent. Very impressed with the accommodations. I was traveling with my elderly parents. I requested wheelchair assistance for them. They were well taken cared of."
Cons: "Not many choices of my interests for movies."

Pros: "Great seats both legs. New aircraft 737800? Nice jet!!"
Cons: "Characters difficult to type in on comment for in flight service. Turns out it is just for the entertainment interface so Alitalia confusing when rating."

Pros: "Overall good."
Cons: "Food was not good, however service was great!"

Pros: "Crew was so friendly and nice"

Pros: "Great service, flight both ways on time, connection flights perfect everything in same concord, baggage transfer no issues, will Flight again with Copa for sure"

Pros: "The crew very nice . Flight right on time"
Cons: "The crew very friendly . But the seats sucks"

Pros: "Staff"
Cons: "Separated us into two middle seats. The man behind me kept kicking me from under my seat. He was extremely rude."

Pros: "Everything"

Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Cons: "NAda"

Pros: "This is a full service airline that serves complimentary food and movies for a similar cost as low-end airlines like Spirit or Frontier. I was traveling from Punta Cana DR to Denver but had connects in Panama City & Miami. Because 3 flights is a long day of traveling I chose the emergency isle for my flight from Panama-Miami so i could stretch out with the extra leg room. Because I didn't speak fluent Spanish though, the crew had to move my seat. They upgraded me to 1st class! Amazing airline! Incredible crew! Shame most airlines in the US with their FU attitude don't operate this way."

Pros: "Great flight to Miami via Copa. Attendants are friendly and helpful. Plenty of room for the legs. Food and entertainment are good, so it was a very pleasant flight. Could repeat anytime."

Cons: "Food"

Pros: "The crew attention and an arirplane in nice conditions"
Cons: "The food is bad"

Pros: "Copa offers the best value for a flight to Guayaquil, but there is limited options. Decent price for the shortest flight duration. Each seat has tv with entertainment"
Cons: "Slowest airline in history to get bags off the plane and into baggage claim. I regularly wait 30mins for my bag even after the time to get off the plane and go through customs. Seats suck in ecomomy"

Pros: "El trato de las asafatas debe de ser mejor"
Cons: "Colchas para lo frío Del avión"

Pros: "IT WAS TWO HOURS BEHIND SCHEDULE"
Cons: "i have to wait in the Airport six hours total in Panama"

Cons: "copa airlines changed the timeline of my ticket from 10 hours to 22 hours duration one month before my flight back. When I landed in Panama there were no United representatives to issue me my boarding pass. For the next 14 hours I went up and down the airport to find help. When I finally went to the designated gate the Hnited representative told me this miscommunication happens all the time between Copa and United and there is nothing she can do. This is bad business and the customers have to suffer the consequences. I won't use this flight route again."

Pros: "Food was plenty"

Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"

Pros: "Most of my flight experience was great."

Pros: "The flight left on time"
Cons: "Food is awful and the movie played is the worst children’s movie ever."

Pros: "Customer service"
Cons: "Nothing"

Pros: "Service"

Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."
Cons: "Can't think of anything."

Cons: "very cold on the plane and don't provide blankets!"

Pros: "Boarding process went very smooth and plenty of legroom and overhead storage"
Cons: "Volume didn't work on armrest . Volume was stuck on very high volume making the in flight movie not watchable. No choice for food"

Cons: "Everyone everything"

Pros: "On time"
Cons: "Food was bad and no entertainment"

Pros: "Nothing. They said I was a no show on Wednesday Miami Panama and cancelled my reservation. They made me go to The airport and didn't even apologize. Unbelievable mistake."
Cons: "The way I was treated"

Pros: "Please see above"
Cons: "Wheel chair service was bad"

Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."

Cons: "Food"

Pros: "Short flight"
Cons: "Was great"

Pros: "Friendly staff."

Cons: "Boarding is not as organized as it should be. All groups are not called so order is lost. Not enough agents attending this process. On-board entertainment system is not very good. The food is poor as well."

Pros: "Was a good flight. The staff was very gently"
Cons: "Doesn't had blanquette"

Pros: "I did get a window seat which i enjoy"
Cons: "No entertainment, old plane which didn't have very comfortable seats and the food was not very good. Also, boarding was done in a very disorganized manner in Panama."

Pros: "The same as my flight from Managua to Panama"

Pros: "ok. good"

Pros: "everything is ok."

Cons: "Rude personnel at the gate"

Pros: "Super nice boarding staff, timely departure, plane was half full, so seats were roomier, free alcohol."
Cons: ""Food" was a hot pocket."

Pros: "No delays"
Cons: "People take too long to board the plane"

Cons: "copa management delayed the flight 1 hour 45 minutes to wait for 17 people arriving from ecuador to Panama to connect with the miami flight. With no notice the left us sitting in panama airport till 130am...Arrived Miami at 340am!!!!!! Copa saved a few dollars on not having to put passengers on a hotels but lost 2 clients who pay for 1st class tickets for good...."

Pros: "Finally I fly in the newest airplane"

Pros: "Everything was really good , good service"
Cons: "N/a"

Pros: "Nothing"
Cons: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"

Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"

Pros: "Crew on board are great."
Cons: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."

Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."

Pros: "Crew was wonderful."
Cons: "Not much leg room."

Cons: "Cabin was freezing cold. Flight on time. No major issuess"

Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."

Pros: "Niçoise salad was great. Had plenty of room in priority with pillow/blanket/headphones etc provided"

Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."

Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."

Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."

Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."

Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"

Cons: "Food in general"

Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."

Pros: "Boarding process was very good"
Cons: "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"

Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."

Pros: "The dinner was good. The crew were great."
Cons: "It was the worst seat I have ever had."

Cons: "MISSED MY FLIGHT DUE TO LUGGAGE CHECK IN TIMING EVEN THOUGH THE FLIGHT WAS DELAYED FOR ANOTHER HOUR."

Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."

Pros: "The AA counter agent was very helpful in changing my flight?"

Pros: "Boarding"
Cons: "All good"

Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."

Pros: "Nothing"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."

Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"

Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"

Pros: "Readiness for take off was well organized and quick"

Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"

Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"

Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."

Cons: "No entertainment, no food"

Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"

Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."

Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"

Cons: "Delay No direction help for the gate Bad seats"

Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"

Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"

Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"

Cons: "Flying old dilapidated 767-300 on 10.5 hour overseas flight is not a good idea Crappy seats, no in-seat entertainment, non-working overhead lights on the first flight... AA in it's usual glory. Mediocre company at best."

Pros: "The boarding at GYE was very smooth and the GYE terminal is very comfortable."
Cons: "The check-in process at GYE needs to improve. Not many people in line and it still takes an hour get checked in. Plane crew waiting much longer to serve the food. That made sure I would get less rest on and overnight flight. Worst of all, after the crew served the food, the never came to pick it up. Just makes it uncomfortable to have a tray of trash on your tray table for 3 hours."

Pros: "Everything was perfect."
Cons: "."

Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."

Pros: "Staff was professional and friendly."
Cons: "N/A"

Pros: "All good - with every aspect of the trip."

Pros: "Not enough luggage space for regular number of passengers on board"

Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."

Pros: "The new plane."
Cons: "Late departure."

Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"

Cons: "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."

Pros: "Poor information in Guayaquill regarding when the flight really was to leave, in the end 15 hours late leaving. At arrival again 1 hour wait on tarnac to get gate , then at gate no gate agent so wait again. Many people frustrated as we all miss rebooked flights. Paid ourselves for hotel to get early flight next day. I had speeches at US convention but needed to cancel them. Home trip was overal very terrible.Kind regards Kenneth Hayer Sr. Director swisslog Inc."
Cons: "Poor information about departure, inefficient fats coordination at arrival in Miami"

Pros: "I didnt care for anything"
Cons: "Flight was delayed 2 hours. There were no chargers at any seat in Coach."

Pros: "Nothing"
Cons: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."

Cons: "ok"

Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"

Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"

Pros: "Safe Flight Awesome Trip in & out"
Cons: "No sunshine"

Pros: "Everything"

Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"

Cons: "Charge for carry on Middle seat No full can of beverage"

Pros: "Courtesy of crew."
Cons: "Left late. Arrived late. Bumpy flight."

Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."

Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."

Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."

Pros: "Great flight attendants!"

Pros: "Nothing"
Cons: "UNITED employees are very rude"

Pros: "The flight was smooth"
Cons: "The seats felt stiff"

Cons: "I do not like those head rests.. I wish the were detachable."

Pros: "Crew was nice"
Cons: "N/A"

Cons: "Flight was delayed over 6 times and eventually cancelled. We missed a full day of our vacation. Hotel charged us a no-show fee since we couldn't make it on time due to the scheduling of the flights."

Cons: "Didn't like the fact that you had to pay to watch movies"

Cons: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"

Pros: "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."

Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."

Cons: "Paid for internet and stopped working for a long time"

Pros: "Nothing.was a terrible flight"
Cons: "Everything , delays , poor food , was horrible"

Pros: "No positives"
Cons: "Flight was delayed by 3+ hours... In this order... • United system went down • when it came up instead of us next they let a later flight go next • then they moved our gates • then they changed planes so all luggage needed to be moved • then their flight crew timed out, so couldn't leave • I didn't want to end up at my desination at 4am in the morning or later so it would completely screw up my sleep/work schedule, so I left, ate the cost and the time and rebooked on another airline"

Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"

Pros: "Left right on time."

Pros: "Everything !"

Cons: "The flight was delayed by 2 hours"

Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"

Pros: "Not a thing."
Cons: "The United app was sending me false alerts that caused me to miss my flight. The crew seemed to not care at all."

Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."

Pros: "Nada"
Cons: "You're already charging for overpriced everything, have the decency of providing FREE entertainment on allll flights."

Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."

Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"

Pros: "Plane was clean. Attendants were very hospitable."

Pros: "Nothing"
Cons: "Nothing"

Pros: "I received prior notice of the flight's delays dead able to adjust my schedule. There was amancreating s disturbance with the terminal crew and they handled it appropriately."

Pros: "Flight crew was friendly"
Cons: "Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane"

Cons: "delayed 3 hours going there delayed 1 hour 40 minutes on the way back both done the same day. missed appointments the worst experience ever"

Pros: "Business class"
Cons: "The crew hazed me for gambling mid flight. The exit attendant was rude."

Pros: "Short flight"
Cons: "Plane seemed very old, I think the pax next to me ate a corpse before the flight."

Pros: "Crew was nice"
Cons: "No entertainment !"

Pros: "Excellent"

Cons: "all the attention"

Cons: "The flight was cancelled. Couldn't reschedule a flight earlier than 4 days out. Had to fly standby."

Pros: "Nothing"
Cons: "Delay on flight departure Bagage lost - three suitcases with all my clothes for the travel. The company does not provide any status on the provided telecoms/email."

Pros: "It was delayed 3 hours"

Pros: "The pilot got us there safely. Good deal of turbulence."
Cons: "Stewardesses were rude to many. Chit chatted with each other whole way, ignored passengers. "Too turbulent" to serve us a beverage, which was okay. Except first class got full service. Wrong."

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