Another jetblue flight, another 5 hour delay.
I don't recall hearing any boarding announcements, people just started getting in line. Flight attendants were nice. A bit chatty with each other but helpful enough during our tarmac delay. Plane ride was very comfortable.
Pros: "The crew in the plane was good and the fly was good."
Cons: "Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!"
Cons: "We had a 5 hours delay and crew didn’t have any information"
Pros: "Flight was smooth"
Cons: "Newer plane with outlets to charge phones iPads etc"
Cons: "Syncing phone to flyfi entertainment"
Pros: "Professional crew and new aircraft ."
Cons: "Delays on departure and arrival."
Pros: "The seat and leg room"
Cons: "Better in flight entertainment and WiFi"
Pros: "Crew members"
Cons: "K, my seat couldn’t recline-both ways. Tv- audio system was messed up on the way back."
Pros: "Earache and headache"
Cons: "After being delayed going from Newark to Ft Lauderdale-Hollywood by an hr, I was then delayed TWICE going back! First time flying with JetBlue and I’ve never been more disappointed! Rather not have any legroom and make it to my destination ON TIME then to be an hour an a half late!"
Cons: "My flight was delayed by 3 hours both on the way there and back"
Cons: "You get what you pay for"
Cons: "My entertainment didn’t work on both flights , and WiFi was also “broken”"
Cons: "The food"
Pros: "The Crew was really friendly and seemed genuinely happy. The flight left on time and landed a few minutes early which is always a plus."
Cons: "With the plane fully booked I wound up having to gate check my carry on bag. This was not overly upsetting or anything terrible but it did cost me almost 20 extra minutes at baggage claim which resulted in my ride parking the car and then having to pay the parking fee."
Cons: "the crew was gruff, there were no outlets on the plane, the flight was delayed WELL BEYOND the 40 minutes it was announced to be (1.5+ hours delayed) which, had I known in advance, would've been useful information for rescheduling instead of just missing other travel arrangements on the other end."
Cons: "Old plane old seats old tv limited movies"
Pros: "The entire trip was comfortable I have no complaints"
Cons: "The flight was delayed 2.5 hours without reasoning. Wish it wasn’t delayed or that there was a reason. Otherwise, I love JetBlue!"
Cons: "Three delays. From takeoff time of 9:50 to 10:40 to 11:23 to 12:05. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."
Pros: "Nice leg room."
Cons: "Both flights were delayed. Plus, for this flight, I sat in row 8 but had to put my bag in the overhead compartment in row 18!!! Huge hassle to get back to my seat boarding, and a long wait to get it to get off!!!"
Pros: "Everything was perfect"
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Seats were comfortable and great entertainment."
Cons: "Headphone jack had static"
Pros: "On time Great service Friendly staff Boarded quickly Landed 30 minutes early"
Pros: "Great flight attendant especially the gentleman!!! Super helpful even with a bunch of cranky New Jerseyians on a delayed flight!"
Cons: "Too hot! AC was going on and off??"
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "Cabin crew was warm, friendly, engaging, fun, yet professional and prompt with their service"
Pros: "The boarding crew was amazing, my boyfriend and I had different seats and they were able to arrange for us to sit next to each other. They were polite and very accommodating."
Cons: "The flight was terrible it seemed like this was the first time the pilot drove a plane. Even two pilots that were sitting were speaking about how terrible the flight was. And the flight attendants were acting like they had no home training, no manners/ professionalism and always had an attitude. These flight attendants were making jokes about a belligerent passenger instead of trying to help fix the situation. This was my first time ever taking a JetBlue flight and will sure be my last, especially when I paid 100 dollars more for this flight than what United was offering- I should of took United."
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "All 3 connecting flights you sold me were not able to connect with each other, they lost my luggage because of you my trip is ruined, I hate kayak.com and I hate my experience with you, how can you be so ignorant to people's needs"
Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."
Cons: "The TVs were not working and shutting off sporadically."
Pros: "Friendly crew & pilot!"
Pros: "Our flight broke halfway to NY—cabin lost pressure. We had to turn around and for an hour 45 mins without AC, emergency land in Orlando (instead of landing in an airport we were flying over). Then we were stuck in Orlando in the middle of he night. Long story short I got in to Newark at 5am and my bags went to LaGuardia."
Pros: "Even though we had a nonrefundable fare, when due to "Quinn" we couldn't get to our extra-early flight, they put us on the next flight, and actually got us seats together. Nice work!!"
Pros: "I have never seen an airline get the bags off the plane and onto the baggage carousel as quickly as JetBlue did on my flight!"
Cons: "Wished they had sandwiches for sale. It was a noon flight arriving to EWR at 3. That is time to eat lunch."
Pros: "I loved the roomy leather seats. The staff and crew were very helpful."
Cons: "New staff was working at the airport New building) and had some issues, but not a Jet Blue problem."
Cons: "My flight was cancelled."
Cons: "The flight was late and did not leave till 11:50 pm"
Pros: "Smooth ride. Great snacks."
Cons: "Everything was excellent."
Pros: "Crew was nice."
Cons: "Plane was very old and gross. It really was making horrible noises when taking off and during times of the flight. It felt like it was going to rattle apart. *not jet blues fault but lady behind me kept pulling on my seat and I wanted to yell at her but she was old.."
Pros: "captain and crew were friendly and 'upbeat' with addressing passengers. glad there was small drink and snacks offered even if flight was very short. definitely keep the snacks! I was glad to have it as I hadn't eaten anything before traveling and needed it."
Pros: "The leg room is great and that they board from the rear to the front, prevents/reduces how much you're bumping into people to board."
Cons: "Width of the seat."
Cons: "Delay the fligh two times"
Pros: "The personnel was very courteous. All stewards, on both flights were vey polite and personable. The seats are very comfortable."
Cons: "The delay, because of a defect in the aircraft. But I was on the second row and I was able to see how attentive the captain was and how he wanted to make sure it was safe to fly as we were."
Didn’t like hour delay for paperwork but pilots informed us we made up much time & would be only 20 min late
would have preferred to have healthier/gluten free options for the snacks. We asked and were told that cookies or gold fish were the only options.
Overbooked flight led to a 30 minute delayed departure trying to get 3 volunteers to accept $1000 vouchers and a next day flight. This was an older configured aircraft without charging ports and with headphone plugs in the armrests. Bathrooms were tinier than most. Crew was friendly. Food was limited to a small snack bag and a mini cola.
My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least.
There were some delays due to weather but Delta was able to get me home within an hour of my original itinerary.
Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"
Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Pros: "new airbus plane. great luggage bins"
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Cons: "The crew was terrible & rude."
Cons: "Everything. Flight got delayed, luggage was sent before i boarded the plane. Terrible service of Delta. Never again using Delta or going to Atlanta. Wasted two days already from my vacation..."
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Cons: "Everything else"
Pros: "Nice ride, entertainment available and arriving a little early was a plus."
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Cons: "No LCD screen for entertainment."
Pros: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Cons: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
Pros: "I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing."
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "Great trips notifications"
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "Entertainment in top notch... stewards were very pleasants"
Cons: "No complaints"
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Not crowded. Short flight."
Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "The crew was very friendly and had great humor."
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Pros: "Staff was frIendly."
Cons: "One of my bags went to Santa Fe"
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "The updated food is a nice change to Delta and a positive one."
Cons: "The attitude of the flight attendants was rude and not a way to act in a customer service industry."
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Pros: "Friendly crew, navigation around storm, comfortable flight"
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "I loked everything in my trip"
Pros: "Great flight from tampa, everything was perfect"
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
2+ hour delay. Seats are too cramped, packed in like sardines . Snacks where awful. Miserable flying experience.
Crew was very nice. Seats very close together and uncomfortable. No tv screens. No meal or beverage service.
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."
Pros: "Special assistance readily available"
Cons: "The weather"
Cons: "Business class for 4.5hrs overnight without flat seats!! Zero entertainment!"
Cons: "Departure time kept changing."
Pros: "On time, good boarding process."
Cons: "Bring back the individual TV's"
Cons: "No personal entertainment system. Has to use my phone."
Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
Cons: "Flight delayed 1h30, no food or beverage served!"
Pros: "Crew was amazing."
Cons: "Less bumps"
Cons: "They didn’t turn on the AC. Terrible service"
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "Plane was late in arriving so boarding was delayed. Took off 1/2 hour late, but landed on time in Miami."
Cons: "Snack offered by American could be better than some dry cookies. Especially for Diabetic passengers."
Cons: "Delayed and had to fly around when getting to Newark. Supposed to land at 11:30 and it’s 1:40am and not even off the plane. Never flying American again."
Cons: "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"
Pros: "Knowing what carousel luggage was at - I suppose."
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Pros: "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances."
Cons: "Due to a computer malfunction we were stuck on the tarmac for some time, when it was decided to find a new gate to return to. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. This was all totaled 2.5 hours on the Tarmac. Finally, some 5 hours late we departed Miami in a different plane. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer."
Pros: "Flight was late, food gave me diarrhea o"
Cons: "Old plane"
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Pros: "The plane looks like new. Great seats, phone and tablet holders at the seat back, USB outlet and a smooth flight."
Cons: "The WiFi did not work and so no entertainment for a flight of almost 4 hours."
Pros: "The flight crew gave us biscuits."
Cons: "There were TVs that we were sharing between our seats, but no headphones were given out, like on the last flight. My personal headphones are Bluetooth. So I couldn’t even hear what was playing."
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Cons: "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Pros: "Seats were very comfortable and there was a good amount of leg room. I was very impressed the flight was not delayed as American is notorious for that."
Cons: "That staff is too strict about what you are holding when boarding the plane."
Cons: "They damage my luggage both of my suitcases broken and the airline doesn't give me an answer and doesn't want to reimburse me the money I paid for the suitcases. Airline good for nothing."
Cons: "Space on coach seats was awful."
Pros: "The confort seat, and service"
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
Pros: "Very nice staff"
Cons: "Pretty much everything"
Pros: "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
Cons: "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."
Pros: "Everything went smooth. We had to wait a long time for take off but the captain tried to keep us informed and the crew was informative and friendly."
Cons: "The wait was difficult."
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "Full meal service, friendly and helpful crew, checkin agent went above and beyond to get us checked in even though we were late in getting to the airport."
Cons: "Ancient plane with old, uncomfortable seats and no in-seat entertainment. AA should warn customers when booking these old planes."
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Pros: "Every single crew member was extremely helpful and friendly. Also the leg room was acceptable compared to similar airlines. Comfortable seats and smooth flight. We were even 20 minutes early to BCN!"
Cons: "The plane was very old and the entertainment was okay... That's if your screen worked, which mine did not. An 8 hour flight without entertainment is not the best scenario. Also, I know it wasn't just my screen that wasn't working."
Pros: "Streaming entertainment with great choices Not too crowded so got my upgrade"
Cons: "Food was disgusting... bland cheese lasagna or small wet noodle salad with piece of chicken. This menu has been going for years! Old B757 No sparkling water but 75 variations of Coca Cola"
Pros: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Cons: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Pros: "Fabulous crew and service, absolutely fantastic."
Cons: "Having to get off!"
Flight was delayed over an hour
I wish there was a beverage service that was free of charge
I think regular soda and water should be covered. Also the leg room isnt good. But it would not matter if the seat was adjustable.
Flight delayed 1.5 hours.
awful service. not of kayak but of allegiant
Pros: "Crew was awesome!"
Cons: "It was a great flight!"
Cons: "Wish we had arrived on time we are an hour and a half late"
Cons: "They left on time with 46 pax and took over a 2 hour delay. Then my bag did not show up."
Pros: "Great crew. Everything was on time. Loved it"
Pros: "Great crew."
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Cons: "It's a low cost, no frills flight option. But we left and landed on-time and that's what I wanted."
Pros: "Boarding was quick and efficient. The aisle was nice and wide which makes walking to seats easier"
Cons: "Not the most comfortable seats"
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Pros: "Boarding was super smooth,"
Cons: "Offer some type of entertainment, ie internet or something"
Pros: "Not bad for the price, convenience beats all"
Cons: "First class"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Original low price for reservation"
Cons: "Large amount of additional fees making the original 'good' price not so 'good'"
Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."
Pros: "The crew was the best on any flight I have been on. Love their jokes."
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"
Pros: "The plane was very clean and well lit. The crew was excellent. Very friendly and nice."
Cons: "The seats are pretty uncomfortable. They are so close together and there is no room to store anything. The tray tables are a joke, you can't even fit an iPad on them. The bag check process was trouble at both legs. They have lower weight limits than the major carriers and that really should be highlighted better when you book with Allegiant. Also, bag checkin for the flight I was on started at 7:45am. There were only 2 people at the checkin counter and one of them was busy doing something and ignoring the customers. So that was a little annoying."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Direct flight in less than 3 hours"
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Pros: "Great flight. Great staff."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "Cheap fare"
Cons: "High baggage fees. Airplane sat for 30 min after boarding for fueling and some type of technical specifications. Seats don't recline."
Cons: "Worst plane trip. I am a bigger girl, and I could not even buckle my seat belt due to the size of the chair. I have never had this issue on any other plane flight. It was incredibly noisy, and rough ride. I will not travel again."
Cons: "Not to be helped, but was a bit bumpy."
Pros: "Direct flight, low price"
Cons: "Paying for a seat. Uncomfortable seats"
Pros: "Good for Domestic travels"
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Cons: "Significant Delay"
Pros: "Evertything was on schedule ."
Pros: "The flight was on time and the staff were courteous."
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "everything was organized, friendly and right on time"
Cons: "seats are an in thick. also, too much talking!, why do you need to tell people abc are on the left, def rt three times? they re marked and a few tines not to queue by the bathroom? and in and on... after the safety fdrill, pipe down, its annoying!"
The crew was very friendly and boarding was very fast and easy
The food was not good. It used to be much better quality years ago
Pros: "Decent snacks (comparatively)"
Cons: "Correct information on the shuttle/sky train. Was given a note that the shuttle would avoid going through security again, but after I'd walked a considerable distance and found it, it was shut. If you're going to provide information with the ticket, make it accurate"
Pros: "All my expectations were met"
Cons: "Everything was fine"
Pros: "I love how the crew was so nice"
Cons: "I personally don’t like flying so I was nervous when there was sudden turns"
Pros: "United crew"
Cons: "Weather. Maybe toss us free WiFi for making us sit on the tarmac for nearly 2 hours"
Pros: "Arrived in Tampa informed about all kinds of delays and that I would not be able to make the connection from New York to Iceland. Very hard to get anywhere with the one 800 number they gave me up getting some help with that lady at the service desk, she was finally able to almost promise me trip with another airline a day which was that was yesterday"
Cons: "Certainly did not like their phone help, talk to numerous people first of all bad connection second of all very hard to understand. I got hung up on couple of times was on hold for 25 minutes one time 20 minutes another lady called promised to call me back and that was yesterday at five I still have not called her and today it’s 1030. Super poor customer service"
Pros: "Free snacks. But prob only cuz I got the cheapest option."
Pros: "...of the food, enter, or WiFi. Everything else was fine. The crew at the gate went over and above to seat me with my mother (deaf and elderly)."
Cons: "The economy package was limited but I didn’t miss anything. There was no place to enter my TSA known traveler, but security was easily passed. My mother did get her bag examined and that bothered her because it mixed her stuff up. She didn’t deserve that."
Pros: "Good crew , on time boarding."
Cons: "Entertainment system didn't work for a whole aisle. Crew didn't even acknowledge that it was not working."
Pros: "Um......30 minutes early to destination"
Cons: "Plane had food and crumbs all over the floor, seats had horrible leg room ( I am 6'5")"
Pros: "Most cramped seats and floghtnive ever been on."
Cons: "Seats are the smallest of any airline I’ve ever been on."
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Pros: "Despite delay for wether kept us informed and did everything they could to make up time"
Cons: "It’s was bad trip caused by the customers service the really bad they don’t know how to treat people only strolling money for carryon and really ruffles...one star it to much"
Pros: "Cheap price"
Cons: "I am at a loss for words. I was scheduled to depart from Tampa,Fl July 25th at 5pm. I was able to catch an earlier flight when another airline so I did. I still needed to fly back from my destination from Newark, Nj on Monday July 31. Due to me not taking my original flight United cancelled my ENTIRE reservation and they want me to pay $250 to rebook, which I do not have. I am currently stuck in New York with no money for a return flight, and will possibly lose my job. I am extremely shocked that they would do that. I will NEVER recommend or fly with them again."
Pros: "Hurt my back and neck, not only did it not recline but it was angled forward. Moreover, I didn't have a until right before boarding. Seems like a petty way to raise fares on top of every other "add on" that used to be customary."
Cons: "Hurt my back and neck, not only did it not recline but it was angled forward. Moreover, I didn't have a until right before boarding. Seems like a petty way to raise fares on top of every other "add on" that used to be customary."
Cons: "Tiniest, tightest seating ever - claustrophobic"
Pros: "flight made me too tired to like anything"
Cons: "flight delay"
Pros: "Flight delay almost 3hours while several other flights were taking off all around us. After landing we taxi'd almost 40min! No pretzels or anything to eat. My entire row's seats did not recline back, we were not in an emergency exit aisle! The rude flight attendant didn't even offer me anything to drink but did offer others around me. The passenger next to me was appalled & got her attention so she could take my drink order. What did the flight attendant say..."Did you want something!" Insert dirty look here"
Cons: "Flight delay almost 3hours while several other flights were taking off all around us. After landing we taxi'd almost 40min! No pretzels or anything to eat. My entire row's seats did not recline back, we were not in an emergency exit aisle. The rude flight attendant didn't even offer me anything to drink but did offer others around me. The passenger next to me was appalled & got her attention so she could take my drink order. What did the flight attendant say..."Did you want something!" Insert dirty look here"
Pros: "0 meals/delays"
Cons: "Got there safely!"
Pros: "Flights were on time."
Pros: "Flight crew very helpful"
Cons: "Not enough storage space"
Pros: "Our Flight Attendant was Hilarious. Made the trip very Relaxing"
Pros: "Attentive, polite and efficient staff."
Cons: "No TVs. No reason planes shouldn't be upgraded"
Pros: "Overall ease to get on the plane, the flights were smooth.. and flights crew were friendly"
Cons: "Paying for! Movies. They should be part of the flight so you are more comfortable flying"
Cons: "From the surly check in personnel, to the confused boarding. Even less charming than usual. The flight was scheduled to depart at 11:40 from Tampa to Newark. Twenty minute delay for boarding and then additional 40 minute ground delay. Flight scheduled from 11:40 to 2:20 p.m. Onboard the flight attendant came through with the food carte. Were any of the "lunch" items available? "No, we only have snack items on this flight." But it's during lunch time... "It's not a long enough flight." WHO COULD MAKE THIS UP? We declined to complain for fear we would be thrown from the plane. Oh yes, I have 1,800,000 miles on United."
Cons: "Seats so cramped. Fat person next to me invaded my space in my middle seat"
Pros: "Staff was excellent"
Cons: "Seats are really small paid extra for emergency row leg room but lost out on head room due to window seat. Should have warning & give free liquor as well"
Cons: "horrible service representative in newark."
Cons: "The heavy winds and turbulence made this the scariest flight I've ever been on."
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Pros: "United now has small mattresses to put on your lay flat bed in business class. Very comfortable! For once they had my first choice for lunch and it was delicious."
Cons: "The seats are lay flat beds. However they are very narrow especially where the feet are resting. If you are over 5ft10 it's too short a bed. You feel that your feet are pressed together when you sleep. Also no seat level storage space. Seats are narrow and are almost impossible to sleep in resting on your side. Would suggest united try out the Emirates airline business class seats on the A380. The British Airways business class seats and New Zealand business class lay flat seats are also much nicer."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Pros: "I didn't eat any food on board so I am not really able to make a rating."
Cons: "I wish there would have been individual screens provided for an in flight movie or entertainment. The crew in both my flights were lovely. All were pleasant and very nice."
Pros: "The flight was on time, the attendants were nice and my luggage came to pickup quickly."
Pros: "Being on time"
Cons: "No leg room , can't stretch out your legs"
Pros: "Arrived safely"
Cons: "Changed the seating plan because it was a different aircraft, we were separated and told we couldn't change seats"
Cons: "First when seated there was no room for even my purse in the overhead storage. I had to hold everything in my lap. My ticket seats were separated when I was sure I booked the seats together. The blanket given to my seat was in package but was used and very vile smelling. The flight attendant was very rude, had an attitude when I asked for a drink after I wasn't offered one. When landing and I was asleep, flight attendant hit my head to wake me up to adjust my seat to the correct position rather then in a polite way. Also luggage was not with the rest of the planes luggage and on a differnt carousel. I travel often and are use to glitches, but when cleanliness and attitude come into the picture those are things that can be controlled. I wish to no longer travel with United again."
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Cons: "The delays appear to be more frequent and for longer periods than in the past. No apologies, no concessions - just high prices and jam-packed planes. I have tired of United's disregard for their customers."
Pros: "The view out the window - view was beautiful . Everyone was very nice. Appreciated the wheel chair attendants they were very helpful to my mom who was 91. Treated her with the utmost respect ."
Pros: "A 7 year old, flying for the first time was seated next to me in the middle seat. An older gentleman was in the window seat, me at the aisle. The stewardess asked me to take care of her. In light of what just happened where a parent paid $150 for the staff to watch his girl and she ended up getting molested by an older gentlemen, this is unacceptable. She was screaming and being a normal 7 year old, pushing the call button every 2 minutes, slamming her chair back and forth. I do not have kids for a reason. This should not be allowed. I was afraid if I said anything to her about her attitude that she could say I did something to her and My life would be ruined."
Cons: "Shame on you United. I was not given the opportunity to change seats due to a full flight."
Pros: "Flight is okay but may turn horrible when one is flying on an EMPTY stomach . At least they could add a few dollars to the ticket price and carry out this most needed thing --- FOOD"
Cons: "The wi fi did not work"
Pros: "No delays and on time arrivals, courteous staff"
Cons: "No complaints"
Pros: "Ride was good. Attendants were good. Other passengers were cooperative and compliant."
Cons: "This plane, as most others nowadays, was cramped for space."