No vegetarian food was there even I have specially mentioned at the time of booking
Crew was great. Food and entertainment was great. There was plenty of leg room sitting in a economy seat. That being said put thicker padding at the lower part of the seat. The person seated behind me was very tall and their knees were pushed into my back the entire flight. I understand having to move your legs but it was moving into my back for a 9 hour flight!
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Cons: "gate agent said I could check my bags at door of plane -nobody was waiting there so I asked flight attendant & he was very rude to me wouldn’t help me & didn’t tell me where to hang up my coats when I asked / not my fault plane boarded 25 min late"
Pros: "they let me drink the whole can of soda..."
Cons: "turn lights on during service. be friendlier. allow to purchase seats anywhere BESIDES the middle seat. seriously?"
Cons: "The flight was delayed by six hours, for no other reason than the airline itself, not the weather. Change of planes, emergency landing back at Atlanta, changed to another plane, no flight crew for over an hour, then to top it off, the final landing was the hardest I’ve experienced."
Cons: "There is no room. The snacks were fine, but the main meal was disgusting."
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
No frills, value airline. This trip was exactly what I expected. The flight was on time departing and arrived ahead of schedule. The crew was very efficient at getting people on and off the plane. I think the carry-on bag charges discouraged most people from bringing one, which led to quicker de-planing. I was careful to only bring a carefully packed personal item that was under the size limit. If you keep in mind that everything costs extra with this airline (including snacks, drinks, and printing boarding passes), and go into this with the right expectations, then all will be well. For the price difference, I would fly this airline again. My flight was only 1 hr. 20 minutes though. Much longer than that and comfort might drive me to another airline. The seats are very basic and don't recline at all.
Pros: "Excellent leg room in standard seating. On-time with quick and efficient boarding process."
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Cons: "It's a low cost, no frills flight option. But we left and landed on-time and that's what I wanted."
Cons: "Temp in the cabin was a little chilly but not totally uncomfortable"
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "Plane was comfortable, crew was fine, but"
Cons: "Three hour delay? Unacceptable. Not entirely the airline’s fault, but still..3 hours. Not good."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."
Pros: "loading was smooth, departure was a bit early, arrival in Cedar Rapids was about 30 minutes early!!"
Loved the leg room but hate I had to pay to get it!!
Had the best flight in a long time. The captain was amazing, friendly, kept us informed of any weather or sites to see. Took good care of the flight attendants and made us feel safe and confident. Smooth lovely flight.
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Pros: "The overall flight was good!"
Cons: "Maybe make sure that communication between connecting flights are quick and efficient."
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Pros: "Great stews"
Cons: "Food, 1st class had granola bars. Live tv was advertised, but not available"
Cons: "Mechanical issues late 16 hours, no compensation only breakfast voucher slept in a cot in airport lost luggage."
Cons: "Flight over an hour delayed due to staffing. Leaving me delayed to a Covid19 testing site that is down."
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Pros: "I missed the flight because we were delayed out of NC. And I had to get a hotel since there were no more flights that night. I’m still stuck in Denver."
Cons: "Better accommodations by United."
Pros: "We arrived -finally"
Cons: "Chaotic boarding - multiple delays, then they eventually moved us forward by swapping planes but didn't communicate well Swapped many seats (including mine) despite fact flight attendant said new plane was identical - I got bumped out of Economy Plus Had to then do manual roll call of passengers due to all the confusion No flight attendant service - understandable since it was choppy but just made a bad afternoon worse"
Pros: "Flights were all on time. Crew was lovely."
Cons: "The usual: hard to get in and out to go to bathroom. I would have liked to sit in emergency row as I noticed few people were in those seats but I didn't know how to have secured those seats so I just sat where I was assigned."
Pros: "Crew was excellent and hospitable."
Cons: "Need rest room in middle area of plane. Movies need to change weekly. Same movies a week later."
Cons: "I had 4 sets of tickets because of failures and delays"
Cons: "They delayed my flight, so now I get back home really late. Thanks, United."
Pros: "That we made it with no major issues."
Cons: "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."
Pros: "The crew at the desk in sfo and Dallas were great"
Cons: "Waited on tarmac for an hour in hot plane medieval conditions . Crew blamed pilots pilots, pilots said it was conflict of scheduling?! How does this even happen?"
Flight was cancelled It was to leave at 930 We got to airport at 8 and board said cancelled so they knew / both flight out of jax were cancelled Email was sent at 850 They should have notified us earlier We had to pay for a driver and to rent a car back home We were to arrive at 1040 am to New Orleans The flight we were put on arrived at 1130pm
Cons: "The Three Stooges are running this operation! The first plane was too small! So Silver Air drove us to Miami to get on American Air flight. This flight had too much fuel to land in rain, so we had to go back to Miami to get more fuel to try it again!"
Pros: "Crew was friendly. Terminal staff was helpful."
Cons: "Flight was delayed an hour without explanation. The AC wasn’t working well on the aircraft. Better communication from staff and better working equipment would make the flight experience more enjoyable."
Pros: "Crew was great, no problems there"
Cons: "I think the plane is too cold, please at least offer a blanket. I had on a long sleeved shirt, a sweater and a coat, and I was freezing the entire trip. Also a Coke would be nice instead of just water. Overall, it's way better to have that trip straight from Hsv to Orlando, non-stop, great!"
Pros: "Crew was great and seating was fine"
Cons: "My biggest issue was I was freezing on the airplane, no blankets were offered and no way to get warm."
Pros: "Flight was on time, courteous service."
Cons: "Because it is a small plane, the cabin noise was noticeably louder."
Pros: "Review asks for comment on each leg but pro’s and cons about the same. I liked the Silver staff, gate and onboard. it was a short flight each leg, with a complimentary small bottle of water. The flights were fine. It is great landing at the same terminal where your connection leaves from."
Cons: "Baggage was an issue for me this trip. I was traveling with a roll-on that I planned to check, a smaller roll-on, a laptop and case, and a CPAP. Both going and returning they encouraged me to gate check/valet the roll-ons, which I did on the way to Key West. But that burdened me during the long layover in Fort Lauderdale that was not part of my original itinerary. I did check the larger roll-on for return flight ($35) and am still waiting for the carousel to start turning 30 minutes after reaching baggage claim."
Pros: "Quick boarding and unboarding"
Cons: "Cabin had no air circulation and was hot and stuffy"
Cons: "crappy, dirty plane. Obnoxiously loud intercom system. will not plan to fly on Silver again."
Pros: "Absolutely nothing"
Cons: "Every flight was delayed. Gave us a meal voucher that couldn’t be used after we spent the amount. In addition to all 4 flight delayed significantly, we couldn’t even use the meal voucher! I will never in my life fly Silver again. Pay the extra money for reliable flight."