Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Arizona
|August||Best time to beat the crowds with an average 7% drop in price.|
|December||Most popular time to fly with an average 22% increase in price.|
Average price round-trip
|$366||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines, China Airlines and Hawaiian Airlines have all waived their change and cancellation fees on flights from Hawaii to Arizona. Confirm policies on booking site.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Hawaii to Arizona.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Arizona from Hawaii is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Arizona with an airline and back to Hawaii with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Arizona from Hawaii up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Basically on time, fast luggage retrieval, clean bathrooms, great coffee, especially the brewed decaf."
Cons: "Should load plane from rear first Takes too long to load from front to back. Biscuits are awful."
Pros: "Great service!"
Pros: "Outlets in the planes!!!"
Cons: "Delay on one flight"
Cons: "Lazy staff, cannot even get you water and tell you to wait for the cart. No good food options for purchase and snacks are bad. Nothing special about this airline"
Pros: "Great trip lots of leg room. Very lovely"
Cons: "No tv"
Cons: "Baggage delay inconvenience."
Pros: "The flight attendants were so kind and helpful, especially with those who had heavier carry ons"
Pros: "Comfortable for long flight with pleasant staff. No issues!"
Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."
Pros: "Smooth fight and ahead of schedule"
Pros: "On time. Good crew."
Cons: "long delay before depaarture"
Pros: "Early departure and very early arrival"
Cons: "Sits did not recline at all on 5 hour flight. 5 hour flight with one 1 by 2 inch cookie. Glad I had my own food!"
Pros: "Direct flight."
Cons: "Do not like the biscuit cookies. They taste awful."
Cons: "$25 checked bag fee!"
Cons: "Flight was delayed, not too long, but always seems to happen when I fly Alaska out of Sea-Tac!"
Pros: "The crew was friendly and helpful. The Wi-Fi and entertainment was great."
Cons: "We left 4 hours later than expected. Didn't get home until the wee hours."
Pros: "I loved how fast I got my luggage at the baggage claim. I was very impressed."
Pros: "Amazing plane and crew for a short trip"
Pros: "After an absolutely horrible experience with United, we ended up switching and booking a last minute flight on Alaska. So glad we did, they got us there on time, the plane was comfortable, snacks were good and the tablets for movie/TV watching were great. Most importantly it was a direct flight instead of 3!!!"
Pros: "The staff"
Pros: "Staff was polite, and flight attended were also nice."
Cons: "I understand short distance flights don't get a lot of selection for food, but it would be nice to have a better selection. This is more so on late night flights."
Pros: "What a pleasure to fly with Alaska Airlines. Have yet to feel like I was an imposition with traveling with AA. Thanks for letting me feel like a client rather than a bother. Virgin Air and AA will be a happy merge, I believe. Keep your work ethic and soar even higher!"
Cons: "Not a thing. 15E and 15F even!"
Pros: "The flight attendants and gate agent were outstanding."
Cons: "The food choice (a cookie)."
Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."
Pros: "Very friendly helpful ground crew in Lihue and aboard jet. Difficult to sleep on a red eye flight without pillow, blanket."
Pros: "We landed safely and I could get off the plane."
Cons: "The wait, the stench in the plane was horrific. The seats are tiny. Uncomfortably small. The attendants were rude and disrespectful with their condescending attitudes."
Pros: "Fast, friendly, convenient"
Pros: "Easy to board, got to destination on time, friendly crew."
Cons: "No tvs on plane. Wasn't told to download video player app beforehand (and even when I did on the way back, it didn't work) and then was told I could rent a viewer for $10. No thanks!"
Pros: "Alaska Airlines is the best."
Pros: "Great staff. Friendly and efficient. The best I've experienced in my recent travels. A+."
Pros: "It was a direct flight"
Cons: "No wifi or entertainment, minimal snacks, some turbulence which made crew very rude/curse. They were not nice."
Pros: "Free wifi (for now) that allows you to stream entertainment. I bought food ($7) and it was not bad."
Cons: "No TVs (if you want to rent a handheld device to watch entertainment it's $10)."
Pros: "On time, the flight crew was amazing. Helpful and accommodating when possible."
Cons: "Jammed in seats, the inevitable tiny bag of pretzels, and no free entertainment if you did not have an iPad or other device. Long trip without anything."
Pros: "Actually Alaska was just a connecting flight to Emirates from Seattle to Nairobi, but comments apply to all flights."
Pros: "Delay, Plane workers kept say " that bag has to go underneath" to people as they walked down the aisles like fill Sargents. Do they know the word "please"?"
Cons: "It was a fine experience. There was nothing that i really didn't like."
Pros: "The flig t had a delayed departure so I was given a voucher for $12 to get something to eat. In this day and age I thought that was very thoughtful. Also a representative handed each passenger a chit with instructions for a discount on a future flight. Again a thought act instead of a flat response!"
Cons: "Lack of space between passengers."
Pros: "Leg room! Way better than delta!"
Pros: "More leg room and seats are very comfortable."
Cons: "Alaska does not allow people on flights booked through third parties (priceline in this case) to choose your seating, you take what you get or, as in our case - have it fixed at the gate (which they did)."
Pros: "The flight was great and very relaxing."
Cons: "There actually wasn't anything I could say I dislike about it."
Pros: "Comfort and a warm plane."
Pros: "Enough leg room and on time. Check in personnel very helpful."
Pros: "Roomer seats didn't feel cramped or jamed in."
Pros: "Friendly flight crew, and blocked the middle seat for our infant."
Cons: "Incredibly unhelpful unapologetic and generally sullen ground crew both coming and going even AFTER our infant car seat was lost for 4 days. No apology when we checked and and asked for reimbursement and actually rolled her eyes when we asked her to double check the destination."
Pros: "The only thing I didn't agree with was we asked to change my dads seat to a seat more room bc he had hurt his back while on vacation the seat was open that we wanted but they still charged $50.service charge."
Cons: "Service was excellent"
Cons: "No complimentary snacks offered such as pretzels"
Pros: "Employees were friendly and professional."
Cons: "Seating was pretty cramped. Food and entertainment not applicable."
Cons: "Super helpful because I was in a wheelchair"
Pros: "Fast boarding and fast disembarking."
Cons: "No issues"
Pros: "I was attended to without being bothered, fed and watered often."
Pros: "Excellent customer service"
Cons: "Lines were too long. Processing of passengers need a massive overhaul."
Pros: "Easy and perfect!"
Pros: "Friendly staff, good service"
Cons: "No entertainment options on flight except overpriced ipad rental."
Pros: "No food or entertainment options available, but you do get a beverage of juice or water. The flight is very quick (under 1 hour) so it's nothing fancy."
Cons: "you guys pile us in there like cattle none of my family has ever taken your airline and refuse and now i see why the sets are tiny and you charge way to much for bags and carry ons and you are smushed i had anxiety i felt so trapped on there."
Pros: "Very friendly staff"
Pros: "Friendly crew"
Pros: "We were Platinum so we could use the Premier Club room."
Pros: "Had no problem this time. Going nonstop was the way to go"
Pros: "Crew always pleasant. The way it used to be."
Cons: "Seats were very cramped in Airbus 330?? And I'm only 5'."
Pros: "Since I bought my ticket from kayak I didn't get a reminder from kayak to check in- nor did Hawaiian Airlines -"
Pros: "Crew was kind and efficient. Flying any airline is not much fun anymore and all airlines tend to offer less and less. Hawaiian at least tries to make the experience fun. I appreciate that."
Pros: "Friendly crew!"
Pros: "Friendly staff and personnel. The ride was smooth and good. I will definitely book Hawaiian airline in my next travel to Hawaii ..."
Pros: "everything was fine but flight on Thursday from Kona to Maui"
Cons: "Kayak info about our flight on Thursday 7/16 was incorrect. Flight departed at 12:10 not 12:45 almost missed flight. Still on vacation so don't know if flight info is correct on departure on 7/15"
Pros: "Everything was just perfect"
Pros: "Loved the free guava-oj, real props for safety features, and friendly flight attendants. Smooth flight on time and comfortable."
Cons: "Unacceptable flight sage mentioned. For a flight from KOA to LIH through HNL, other travelers Andy self were told there was no plane change and not to worry about the KOA to HNL flight landing AFTER the HNL to LIH fight started boarding. What a lie., requiring a dead run across the HNl terminal. Poor flying - this flight was my second and third '"two bounce"landings."
Cons: "My flight got delayed and I got stuck waiting for two and a half hours. Then my luggage didn't follow me and I had to drive an hour out of my way to pick it up from a different airport. Not a happy customer"
Pros: "Crew were very pleasant and helpful."
Cons: "Checking in at the Kona airport is chaotic. People with baggage moving through other people in lines for check - in. Gate agents were most unpleasant, for example, - started yelling at one woman that she couldn't go through the front of the line, even though she was simply trying to follow her blind mother! Could have handled that a whole lot better."
Pros: "Other than the IDIOT who was handeling board who had me standing over 50 minutes, I have had 7 knee surguries. No one could stop her all she wanted seating people by sections according to her"
Cons: "By the time I boarded I could hardly walk"
Pros: "We got the seats we wanted, and didn't pay extra for it"
Cons: "The fact that we can't get 2 seats next to each other even"
Cons: "Horrible food..Cabin was freezing cold for five hours. Not a good experince.ö"
Pros: "The airline still serves a free meal"
Cons: "The airport in Honolulu is too small for the number of tourists going through!! We were TSA precheck and it still took 45 minutes to get through. We went online to choose our seats for our trip home and the site said see agent on arrival to airport so we got to the airport and no agents just the kiosk which assigned our seating ."
Pros: "The crew was delightful, very pleasant and helpful. Just beverage service on the short flight, but good juice selection."
Pros: "Hawaiian as usual had wonderful crew, on time and efficient. Still love the free meal with a glass of wine in coach!"
Cons: "The plane was ancient, cramped and in poor repair. There was no extra comfort section and zero chance of an upgrade to the tiny 1st class cabin."
Cons: "Very cold seats were vert hard flight delayed 4 hours"
Pros: "The fact the a meal is provided in coach, is certainly a bonus for the airline. The flight crew is friendly and moves quickly."
Cons: "For a flight that is gaurenteed to be 6 hrs or more, I think Hawaiian should consider some options of entertainment beyond a limited number of iPads at a charge. I'm okay paying for something like wifi or an iPad, but maybe some heads up when buying a ticket. My Japan Air flight from HI to Japan had great wifi, so don't tell me that over ocean flights don't work. I think they ought to treat the flight as an international flight when it comes to beverage and snacks..."
Pros: "Food service a plus. New seats gave a few appreciated inches of leg room."
Pros: "Crew was great."
Cons: "We sat on the tarmac for 4 hours prior to departing for Phoenix. This was absolutely ridiculous! No communication or updates as to the situation."
Pros: "A passenger in the row next to mine needed medical care, and the crew administered to her needs without disrupting the comfort of the rest of us."
Pros: "The staff was efficient and personable."
Pros: "Just a very nice flight, great service, very friendly."
Pros: "Check-in counter was really helpful."
Cons: "They charge you everything they can. Want to check in your bag? $25 for the 1st bag. You got married and want to change your name on the ticket? $35. Want another juice on your flight, they'll think about it and not come back."
Pros: "The beverage service was excellent. Departure and Arrival were on time."
Cons: "Dinner is typical airline food, nothing to brag about."
Cons: "Paid 1500 for a flight from California to Kona, and Hawaiian airlines wouldn't give me a seat assignment until I arrived at gate. Very stressful and spent hours getting run around in the phone for months beforehand. Bought ticket 6 months early. Will not fly with this airline again"
Cons: "The food was not a good value and the free meal was poor."
Pros: "Leaving Hawaii? Never fun. The airline did their best to extend the experience."
Cons: "Finding the Gate at Honolulu was very very painful. Direction signs randomly sent you in all directions."
Pros: "They actually had a complimentary meal"
Pros: "Flights were not full, so lots of space to stretch out. Really makes a difference. I wish flights weren't so crowded/more space all the time ;("
Cons: "Should be more free entertainment options."
Pros: "Perfect hosting, everything was on time!"
Pros: "Nice airline stewardesses. Good meal."
Cons: "Rough landing. Came down too hard. It was scary for me."
Pros: "The best service I've ever had on an airline, and I've flown a lot for business and pleasure. Personnel were helpful and friendly, check in was easy and fast. The food on my first flight was pretty good; on my return I couldn't eat it because it wasn't vegetarian."
Cons: "No choice of meals."
Pros: "The flight itself, and the onboard crew."
Cons: "Poor signage and no assistance to print baggage claim tickets. Poor signage at the gates, confused passengers at gate 8, no place to sit in the shade. Other passengers taking up several seats with their bags. No personnel in the secured gate area until time to board. No assistance available to help someone with knee problems climb the stairs to board."
Pros: "Great beverage service. Flight was short and smooth."
Cons: "All was very enjoyable."
Cons: "The legroom was too tight, and l am only 5'6"."
Pros: "Too short of flights for food, but I love POG juice. Fast and easy boarding and flight."
Cons: "As always, my long legs could use some more room"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "Crew, chairs, entertainment"
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Pros: "All was good"
Cons: "All was good"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "The flight attendants were very friendly"
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "Great staff, quick service."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Efficient, comfortable, on time"
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"
Pros: "Very funny, added comedy to the flight. Great!"
Pros: "The plane ROCKED"
Cons: "The crew on this flight were very "eh", no smiles or anything, just handing coffee and snacks out to burdensome passengers"
Pros: "Crew was very friendly during the very short flight."
Cons: "Seats were very uncomfortable - not a lot of padding."
Pros: "I liked the service of the crew members and the Margarita was super strong."
Cons: "The seats are really close together. It made it uncomfortable to sleep."
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Pros: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Cons: "See above. I like Kayak"
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Pros: "No drama- always great flying from Long Beach"
Cons: "Really wish that there were power adaptors. Landed with a dead battery."
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Pros: "Departed and arrived on time. Friendly, efficient crew."
Cons: "Seats and aisles very tight."
Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."
Cons: "You lost our bag and our original flight was shrunk. Our seats booted without warning. Late to our conference in Arizona."
Pros: "Staff did seem empathetic and offered substantial tips on how to find out about connecting flights. Also a promotional offer for the aa credit card had a sweetened points offer. I also liked the general structure of the plane made it easy to see if the lavatory was occupied or not."
Cons: "Plane pulled away from the gate knowing we were delayed (or so it seemed). Subsequent delays meant we were stuck on the plane and couldn't briefly disembark."
Cons: "No accommodation for delays and overnight stay in airport."
Pros: "Flew 1st class, everything excellent"
Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."
Pros: "Inflight entertainment was awesome."
Cons: "Missed this connection"
Pros: "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
Cons: "Not a thing!"
Pros: "just Ok for everything."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "The main crew person checking us in was very nice and attentive, tried to keep me posted on changes, and remained pleasant even though some were getting upset."
Cons: "flight was delayed, staff didn't update us so people were getting upset and irritable while waiting to hear. Then flight times changed without announcements, upsetting some."
Cons: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "Great flight, on time, seat upgrade"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "Slept through the entire flight, ground crew got me from gate to seat ASAP."
Cons: "Everything was good, so no problems to report here!"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
Pros: "Crew was pleasant"
Cons: "Needed to return to gate to refuel after aborted takeoff attempt. Thi"
Cons: "Lack of communication from the crew on the delay."
Pros: "Safe flight"
Cons: "Flight delayed more than one hour. Poor communications by pilots. No recognition by any crew members that it was Father's Day!!!"
Cons: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
Cons: "Provide food would be better"
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "Ticket price was competitive."
Cons: "No individual entertainment systems on the seat backs--4.5 hours is a long time to be sitting on a plane with only an overhead screen showing whatever movie the airline chose. Also, charging $125 for a carry-on pet that has to stay under the seat AND having it count towards as one of my two "free" carry-ons is ridiculous. The flight was delayed because one of the crew was late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Crew was friendly and made my travel pleasant"
Pros: "Service was not only on time we landed early as oppose to me losing 1300 usd on my original flight to dallas for work Friday which I didn't make and cost me out of pocket"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Pros: "I likes that I was able to pick my seat for the same price."
Pros: "Quick boarding and taxi. On and off the flight seemlessly."
Cons: "Delayed flight due to crew."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Pros: "quiet dark plane, gave blankets for overnight flight. Got placed in an exit seat free of charge."
Cons: "Crew member was 20 min late and they would not let us board until he got there. Ended up making the flight 30 minutes late and I almost missed my connection. They didn't update us saying he was on his way or anything, just that we were "still waiting." No entertainment was visible from my seat either."
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Pros: "Updated interior. Comfortable chairs. Friendly staff. Pilot communicated well."
Cons: "No charging capabilities for devices. Limited food options."
Pros: "Friendliness of flight crew; entertainment choices."
Cons: "Food was poor for first class."
Cons: "The lack of leg space didn't know it was that bad."
Cons: "Ride flight attendants"
Pros: "Staff always amazing."
Cons: "Everything was good overall."
Pros: "Nice new interior"
Cons: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."
Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."
Pros: "I didn't get dragged of a flight due to overbooking. So that is always a positive."
Cons: "United needs to add more entertainment options to all of their flights. Virgin, JetBlue have done this. Why can't United? You have record profits, invest it in inflight experience."
Cons: "I have to endure 10+ hours without the chance to purchase on flight wifi"
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "Lufthansa offered complimentary food on their three legs of my journey. Even the two hour flight Munich/ Malta. But United offers nothing. And the seats are way too narrow."
Cons: "Narrow seats. No free meals. No free entertainment."
Pros: "Landing and leaving"
Cons: "I paid extra money for a better seat and it was crowded and uncomfortable. When I walked back there were plenty of more comfortable seats empty!!! I wasted $80!!!"
Pros: "Smooth flight, slept almost the entire way.."
Pros: "Overall very good. Friendly staff and timely arrival and departure"
Cons: "More leg room (on first flight) and drinks with ice!"
Pros: "The Crew was nice and attentive"
Cons: "Boarding was unpleasant I had to wait so long to be seated because no wheelchair was available then I had to sit in the rear of the plane I'm physically disabled I had no leg room and my knees were in pain the whole flight then after landing I had to wait 20 to 25 minutes to get off the plane I'm still recovering from that but keep the attendance they were the highlight of my experience"
Pros: "On time."
Pros: "Just happy to be home"
Cons: "That I asked to be put on an affiliate airline they didn't offer which was perfect because I was able to get home to get medical attention"
Pros: "Brought us safe to Hawaii and back home home."
Cons: "My brother accidentally left his passport, ring and chain inside the plain which was very expensive and he called after he noticed he didn't have it with him. He left it inside of the pocket holder of the seat on the plain where the magazine are. He called and was told nothing was there. On our way back home, the flight was delayed 3 1/2 hours behinds. At no moment did the co pilot excused himself nor did he apologized for the the delay. We deserved at least a free meal or some kind of compensation. Instead, the pilot and flight attendants just told us to rich it because we had to leave to L.A! We (8) family members came and this includes an elderly person (my mother who has been fighting cancer for about 2 years, along with diabetes) came to see her grandaughter get married. Now they were rushing her as well? Uncalled for. Now my other brother and his family which was a party of 10 on another flight, also flew to Hawaii. Now that alone tells you how much money was spent. The stay in Hawaii was amazing! We would visit again but the way we were treated on this airline, I don't think we would fly again and choose this airline. To be honest, not even recommend it. I'm ashamed to let others know such as friends and co workers know of this airline's service. To top it off one flight attendant was very rude! She saw us when she handed the other passengers pretzels and skipped my mother, my sister and I. I asked her nicely if we may have some and told her she had skipped us. She said, "I did?" Came back with 6 bags of thenm and was like, "Here!" Like shoving them to me. I felt humiliated! I didn't say anything because I didn't want to embarrass her. But it was extremely rude!!! I read some reviews and I guess it's normal on your end to be the way you treat your customers. We even asked before abording from Hawaii to L.A, what can you do to make up for all this and we were told, "nothing could". So ashamed."
Cons: "Everything. United made no apologies."
Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."
Pros: "Staff excellent"
Cons: "Everything else, space restrictive"
Pros: "The crew"
Cons: "passengers being physically sick next.to me"
Pros: "Good service"
Pros: "Flight price."
Cons: "The service, accommodations, cleanliness, organization from the airline (multiple delays and two gate changes), comfort of seats, & entertainment options were all undesirable. I tend to only fly United when I have no other options. This experience was exactly what I expected from the airline. However, I was traveling with my mother this trip and wish I would've spent the money to fly a different airline."
Pros: "Flight was early!"
Pros: "I had an empty seat next to me and was able to have some more comfort on the 5 hour flight"
Cons: "The flight was delayed twice, very frustrating as we were already arriving at midnight."
Pros: "Was impressed w the new plane"
Cons: "Overhead storage a little small"
Pros: "On time, clean newer plane"
Cons: "No entertainment options, were promised free wifi to watch superbowl at the gate only to be told later there were ZERO options for entertainment, no tv, movie or wifi let alone free."
Pros: "That's it was fast and organized"
Pros: "Kayak e mails on gate changes and such"
Pros: "I liked the coffee."
Cons: "Flight was delayed by at least 45 minutes, making me miss my connecting flight. After that I had to wait 7 hours for the next available flight. Also the connecting flight was all the way on the other side of the airport. No one at the airport would help with directions to the next boarding area."
Pros: "Took off on time and arrived early"
Cons: "Leg room"
Pros: "The crew was awesome. I didn't have any food."
Cons: "I was very cramped. The 2 guys beside me were squished. The plane was 3 seats on both sides."
Pros: "Very friendly flight attendants & the pilots kept us posted on everything which made me feel extra comfortable!"
Pros: "i didnot like any thing"
Cons: "they cancle the flight time so meny and i got other flight cancled"
Cons: "Delayed departure, changed gate."
Pros: "Flight was delayed due to malfunctions and then cancelled and we had to board another plane and wait two hours the arrival time in the destination to Phoenix was 3 hours later than anticipated"
Pros: "As I had stated in the first part of the survey the crew members were again very friendly & helpful"
Cons: "I was surprised at how little space there was for a taller person & again the price's for the food & beverages I thought was very pricey for the average person."
Pros: "It was easy, fast, & simple."
Pros: "-Flight Departed On Time From Newark To Phoenix Sunday 1/3/2016. -Flight Arrived 30 Minutes Early In Phoenix AZ. -United A.L. Fight Staff Is 1st Rate!"
Cons: "-United Airlines Check In Procedure @ Terminal C Newark International, Bag Drop Off & Colridinated TSA Check In System Was OverCrowded, Seemed Un-Organized, And Inefficient! -United Airlines Would Be Better Served To Assign Two Ajirline Agents To Assisit United Passengers With Bag Drop Offs & Flight/Seat Assignmnets. -Also The Fact That United A.L. Charges $25.00 Additional For Each Bag Is Ridiculous! Just Build The Cost Into Each Ticket Peice. Southwest Airlines Is Ahead Of The Curve On This! That's One Reason Why Southwest Is So Successful'"
Pros: "Excellent and friendly flight attendants"
Pros: "I got there on time"
Cons: "Why not have people board the plane based on sat number? Why this cattle call and stand in line like you're not going to get a seat? Everyone fighting for line position so they can get a place in the overhead bins? Stupid."
Pros: "No turbulence smooth flight. Friendly pleasant pilot. Quickly landed parked and unloaded passengers."
Cons: "Longest security line I've ever seen. I almost missed my flight though I was 3 hours early. Weird set up at departures. At gate warned flight overbookedso we were all stressed we may not even get seat though mine was booked months in advance. I was in zone 4 and they only allowed zones 1-3 to stow carry on items that we had to already lug around the airport for hours. I was forced to check my regulation sized bag in the passageway to the plane as well as everyone else in my zone. Economy seat especially tiny and cramped. Unpleasant flight attendents."
Cons: "4 hour delay because of scheduling"
Pros: "The crew and pilot was very courteous."
Cons: "The flight was delayed three times. It was two hours behind schedule. Then there was a delay in boarding, no entertainment on board unless you buy wifi or previously downloaded the united app to watch selected shows on your mobile device! Appalling to say the least! Whatever happened to the days when you get on an airplane and food and entertainment was a part of your ticket price! Another thing that bothered me was the fact that I had to pay $25 for my suitcase! Really United! Am I not allowed one piece of luggage? I don't like carry my bags around with me so now I have to pay to check it! Shouldn't that be the other way around! Charge for carry on luggage, it's such a hassle and also slows down boarding time, cases congestion in the hallway with everyone reaching for their luggage in the overhead bins! I can keep going, but what good is it gonna do. United airlines suck!"
Pros: "Amazing! Informative pilot, with fun geograpgical facts along the way. SMOOTHEST LANDING I HAVE WVER HAD!! Friendly staff. Flight was great."
Cons: "Planes seats are small, especially fitting 3 people in one row."
Pros: "Everything went smoothly, times were great!"
Cons: "Crew a little snippy.."
Cons: "They cancelled my flight the morning of, I was rerouted through a later flight to AA when the United employee couldn't speak enough English to communicate, I misheard 2:30 when she actually said 2:13. Showed up an hour early as I always do at Eugene airport, only to have the gate shut in my face...we'd missed the flight. I then proceeded to get in my car and drive three hours to catch a connecting flight to Phoenix through traffic etc etc....only to arrive in Phoenix 6 hours later than expected. All of my evening business meetings, lost. Thanks United, you always seem to find a new way to screw it up."
Cons: "Take off delay due to catering"
Pros: "Even though it was a larger plane it boarded rather quickly for the number of passengers on board"
Cons: "The United Express spoiled me because of its smaller size but being roomier then the second half of my trip"
Pros: "TV service in plane was awesome feature"
Pros: "Flights are o er booked. Not being able to get seat assignments until arriving g at airport is very frustrating g."
Pros: "Theflight out was early and the stsff on both planes pleasent."
Cons: "The seats on flight out had no room and i was on top of my husband in order to give the poor man next to me room."
Airlines flying from Hawaii to Arizona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Arizona
Masks required on board, masks provided on flights from Hawaii to Arizona
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Arizona
Testing for antibodies, testing for symptoms for flights from Hawaii to Arizona
Waiving of change fees. Search flexible flights from Hawaii to Arizona