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Very kind Lufthansa agent somehow gave us all no charge extra business class seats and helped us get home rested and happy.

The lounge was not accessible because it was located before the passport control, and backtracking was impossible.

Flight was great. Almost miss my connecting flight due to late departure from Haneda. Had to run all through airport in Chicago to make the flight. Experience was great for 1st time flyers using ANA Airlines.

the seat has a problem. the back had a hole.

Crew was friendly. Seats are too narrow, particularly when a big person is in the adjacent seat, but I understand this is due to smaller planes usually flight into Lincoln. I have experienced several flight delays going out and coming into Lincoln airport, I say maybe 50% or higher of the flights I've taken out of this airport have been delayed.

Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.

We loved the United lounge near our gate and a rep named Aimee who was GREAT

There was no air on the plane and it was very hot.

I received an upgrade to business class because I was on the waiting list. That made the flight much nicer. The staff was excellent.

Rude and condescending crew, below average food, passengers treated as toddlers.