Daily cleaning, installation of cabin HEPA filters on flights from Israel to Idaho
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Scores according to KAYAK customer reviews
Pros: "Crew did an outstanding job"
Pros: "Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well."
Cons: "Everything was great!"
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "Significant delay of departure."
Cons: "I adore delta! Great airline, I fly delta whenever possible"
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Pros: "Crew was great"
Pros: "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
Cons: "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "Seat was decent and only a $10 upgrade. Worth it!"
Cons: "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
Cons: "Very slow plane turnover."
Pros: "The Crew on this flight was great and the flight was quick."
Cons: "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."
Pros: "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
Cons: "It’s an older plane and needs a little work; but don’t we all?! ;)"
Cons: "20 minutes late"
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Pros: "The flight crew made me feel like my daughter and I were part of the crew. They were so accommodating, professional and funny."
Cons: "I LOVED EVERYTHING ABOUT MY FLIGHT."
Cons: "Never took it!"
Pros: "The crew was nice."
Cons: "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "On time leaving and landing"
Cons: "Every thing went well"
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
Cons: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Cons: "Flight was cancelled"
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Pros: "SLC ground gate crew was awesome."
Pros: "Nice crew"
Cons: "Normal too squished conditions."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Cons: "Landing was frightening."
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. They were attentive in calling for wheelchair assistance for me."
Cons: "Seats are consistently too small."
Pros: "for a 9.5 hour flight, the seat was actually pretty comfortable. The A330 is definitely more comfortable than 767. While the food sucked on my outbound flight from atlanta to london, the food on the amsterdam to atlanta flight was pretty good. there was a lunch, a snackbox and then a hot snack before landing. There was plenty of beer to drink so that made the flight better."
Cons: "first, the entertainment system was busted. you could use the flight tracker and play games, but couldn't watch any movies or tv shows. They only told us about this 5 minutes before boarding. There was wifi so you could stream shows to a tablet, but that assumed you had a tablet and that it was charged because the usb ports on the nonfunctioning entertainment system were, you guessed it, nonfunctional. Fortunately we had charged tablets and were able to stream some shows but they kept buffering and locking up because the gogo wifi wasn't working very well. About half the flight attendants were friendly but the other half obviously didn't want to be there. The last half hour was pretty bumpy due to remants of a hurricane in the area. The person behind me was frantically looking for a barf bag but we found out that most of the seats didn't have them. So that could have been ugly. I flew delta for the skymiles but based on this trip I will either fly on their partners (virgin, klm, airfrance) for reduced mile credit, or choose a different airline."
Pros: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Cons: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
Pros: "I like Delta. They are organized and professional. They treat traveler with dignity."
Pros: "The crew was very cheerful"
Cons: "No entertainment and uncomfortable seats (at least for trying to take a nap)"
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "Very Comfy plane."
Pros: "The flight attendant. Lovely and professional."
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "Great service and amenities for a low cost"
Cons: "Missed connection"
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Pros: "Delta Studio with closed caption"
Cons: "some series do not have closed caption"
Pros: "Delta crews are the best in the US, very competent and they know how to take care of you."
Cons: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
Pros: "We were stuck for an hour and a half on the tarmac"
Cons: "We were stuck for an hour and a half on the tarmac"
Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."
Pros: "The service with a smile. They brought water and snacks while we were waiting for our luggage, that was very thoughtful."
Cons: "The screens weren´t working, so there was no entertainment for the 3 hours long flight."
Cons: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Pros: "Food was not available for flight."
Cons: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
Cons: "This is the last time I perches a flight ticket from you."
Cons: "Drops coming down from the Air condition system"
Pros: "Good. Thank you."
Pros: "Half empty plane"
Cons: "Food n movies"
Pros: "Reasonably comfortable seat"
Cons: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."
Cons: "Another snack midflight."
Cons: "All great"
Cons: "Big and unjustified dekay"
Pros: "Crew was great"
Cons: "Didn't have the vegetarian meal I ordered"
Cons: "My sun glasses were stolen out of my luggage !!"
Cons: "the seats and service as a whole"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Cons: "We had 30 minutes delay"
Pros: "The service. Smooth flight."
Cons: "Need AC outlets and TVs"
Cons: "Cramped seating :-0"
Cons: "Flew in business class so baggage should have had priority tag on it. Bag is lost and they have no idea where it is. Ruined an otherwise wonderful trip."
Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Pros: "crew is nice"
Cons: "breakfast was pretty lame !"
Pros: "Went smoothly and without delays"
Cons: "Food was horrible. The buns and croissant were cold and not fresh"
Cons: "Where is my bag"
Pros: "Very good care ofrom the staf Not cold"
Cons: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"
Cons: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Pros: "the seat was cool, txting home while flying was nice. charging phone is always great"
Cons: "seat was tough, food was not fabulous..."
Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"
Pros: "A lot of drinks"
Cons: "One hour in late"
Pros: "Nice crew"
Cons: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
Pros: "The crew were very helpful, and the food was quite good."
Cons: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
Pros: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Pros: "The crew"
Cons: "No TV"
Pros: "The flight crew was amazing.I recommend this service to anyone who's traveling"
Pros: "The aircraft, an A320 was stable but cramped and entertainment depended on prior download of the Lufthansa app. Crew was very efficient and professional."
Cons: "Cramped. Seat did not recline AT ALL and very hard. No entertainment unless you downloaded the app beforehand."
Pros: "Friendly. And efficirnt crew"
Pros: "Crew was nice."
Cons: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
Pros: "1. I am gold status and I had to wait a lot of time in the line people without gold membership who came 30 minute after me finished checkin before me. 2. The plan didn't have any Entertainment system. 3. I didn't got my food as well."
Pros: "Everything is very good!"
Cons: "Not enough leg ro in economy section."
Cons: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
Pros: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
Cons: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."
Pros: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
Cons: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."
Pros: "Service & food were good in business class."
Cons: "The business class seats were identical to coach, with no leg room."
Pros: "I was rescheduled on another flight improperly"
Cons: "Flight did not take off staff was rude unhelpful I won't use them again"
Cons: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
Pros: "Food was great!"
Cons: "Lackluster movie selection, internet was a rip off and barely worked."
Pros: "Everything about the service staff the plane amazing"
Cons: "seats are way too close to each other."
Pros: "Attentive crew, despite an almost-full flight"
Cons: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Cons: "Short and sweet"
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Cons: "Entertainment worked sporadically"
Cons: "The craft is a bit old. Harsh landing."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pros: "The cue lines per zone are a brilliant idea!"
Pros: "Flight was in time"
Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Cons: "Better in flight entertainment"
Pros: "Crew was very nice and the food was excellent."
Cons: "The fligh Washington delay more than a hour"
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Pros: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Pros: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Cons: "Business class seating on the AirBus 318 is very cramped."
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pros: "The crew worked hard, but the food was below the French standards."
Cons: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"
Cons: "I don’t know why they keep making boarding with stairs and bus."
Cons: "Waited a while before take off."
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Cons: "They were unfreindly and rude."
Cons: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Short, lots of leg space"
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"
Pros: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Cons: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."
Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Cons: "Too crowded"
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "The fast boarding."
Cons: "The long wait without the air conditioning until our slot in the takeoff list became available."
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Pros: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Cons: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."
Pros: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Cons: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."
Pros: "The plane is roomy and bright"
Pros: "I was able to sleep on the late night flight"
Cons: "Can’t think of anything"
Cons: "No snacks even for 1st class."
Pros: "They waited for us to make the connection to Portland. Generally helpful with trying to get people to their connecting flights"
Cons: "Humm...Lady at gate in Yuma was hard to understand over the load speaker"
Pros: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Cons: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."
Pros: "Really abundant food service, kind crew, great selection of entertainment"
Pros: "Fast food service"
Cons: "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
Cons: "Delayed 1.5 hours each way for maintenance, did not allow us to switch seats to sit together previously at flight and the flight was very empty. Very uncomfortable seats. Will not fly AA again"
Cons: "Too small of a plane for that long a flight. Cabin was too damn hot."
Cons: "There was a three hour delay for missing crew."
Pros: "one of the crew members (Ana) was not only rude and bumping the food cart everywhere, she apparently did not learning as kid the basic of thank you and please. In addition her personal manners of cleaning her nose with her hand, was not only disgusting but unhygienic."
Cons: "Food, boarding and some training for some of the crew"
Pros: "nice flight attendant"
Cons: "had to board and squeeze into a bus to ride out to the plane. Had to stand for a really long time waiting for all passengers to gert on bus"
Cons: "Flight Chicago to Phoenix didn’t arrived on time st gate and we missed flight to Fresno"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Pros: "Boarding is orderly."
Cons: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Pros: "Couldn't get own crew closed gate and would not open door."
Cons: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
Cons: "Seats were too narrow and distance between sets is too small"
Pros: "Actually pushed back from gate on time in Philadelphia. Took about 25 minutes from then til take off. Landed only a few minutes behind schedule. Crew was pleasant. Food was okay."
Cons: "It was a Finnair flight but operated by American Airlines. I booked through Justfly.com and paid extra for what I thought were our seats. Don’t pay Justfly for seating choice as the operating airline can switch your seats. Online checkin was difficult as I tried Finnair first with no luck, then got somewhere with American. Seats were not very comfortable but I guess that’s what you get in economy."
Pros: "Wasn't full, plenty of room. Free booze offered!"
Cons: "Delayed, crew didn't help couple to calm their children and restore morale"
Cons: "super delayed, then delayed more on tarmac due to OVERVfueling."
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Pros: "Hostesses were great. And pilot landed safely"
Cons: "Stayed too long on the jet way. No available gate"
Cons: "Plane was cold, seats old and uncomfortable"
Cons: "Avianca cancelled our original flight forcing us to leave a day early. Next they cancelled our return flight forcing us to come home a day early. Finally, when we arrived, they had oversold the flight and were short one seat and almost didn't get on at all. Will NEVER fly Avianca again."
Pros: "Nothing aside from that the flight wasn’t crowded so I didn’t have someone next to me which was a plus."
Cons: "Funky smell in plane something like artificial strawberry, farts and mildew. Crappy plane overall. Old and no power at seats. Horrible in flight entertainment for a long haul with no individual screens. American used to be so good and now it’s aweful."
Pros: "The flight was as advertised. Nothing particularly special other than reliable which was just fine with us."
Cons: "seats should be priced based on passengers' weight."
Pros: "Price, new plane, interactive system"
Pros: "Its Alaska. Nothing more to say. My preferred airline and never had a bad flight."
Cons: "The usual. More legroom would be good. That's about it."
Cons: "You pay extra to get the TSA Full background check, so you can breeze through TSA, with PreCheck, yet this Airline has a problem with recognizing it. 3 phone calls layer and a Visit to their Costumer Serice Desk, and none of them can figure it out. Uhg again."
Pros: "Great crew and new plane."
Cons: "The seats are so small and almost no leg room. Very uncomfortable."
Pros: "The flight was delayed by more than two hours which caused us (me, wife, 4yo, and 7mo) to miss our connection from LAX to HNL. We had to stay the night in LA and take a morning flight to HNL. But despite the delay, the gate agent in Charlotte did a good job of updating people and remained very polite even when it was clear people were getting frustrated and starting to get sharp with him. Pilots did a good job of trying to make up as much time as possible. I can't remember how much time they shaved off but I think it was more than 20 minutes. Customer service in LA was solid too. Went to CSD to get our tickets changed. They had already changed our flight to a 8 AM flight. We asked if we could take a later flight because of the kids and he was able to accommodate. They also gave us vouchers for 3 meals and a night at the Holiday Inn. Having a delayed flight is never fun but the AA staff was amazing throughout."
Pros: "Everything was smooth and organized. The flight even arrived early. Friendly crew and comfortable seats with extra leg room (but these were too expensive). Food was quite good for airline fare."
Cons: "Fee for more legroom."
Pros: "The flight wasn't totally packed, so no one got kicked off. There was room for all of the carry-on baggage. The staff was friendly and courteous. Flight was not on time, but early! Never have an issue with American!"
Cons: "The only thing that concerned me about this flight was that immediately when we left the ground, there was a very strange noise that occurred and stayed until we were above the clouds. Made me and a number of passengers concerned because none of us had ever heard such a noise from a flight ever."
Cons: "Rude staff"
Pros: "The entertainment"
Cons: "There was nowhere to stow my purse and things i wanted to use during flight near me, my luggage got lost"
Pros: "It was on time boarding and landing"
Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."
Pros: "They gave us free headphones. The seat back entertainment had a large selection of movies to watch."
Cons: "Similar to my previous review, the crew treated the passengers like we were in the way of their travel plans. There were far too many interruptions during the flight that paused the seat back entertainment. Awesome that you have a credit card, but I don't need to hear about it 100 times during the flight."
Pros: "Entertainment package at your seat was easy to use and had a wide variety of movies, music, etc. to please anyone. Plane was new and everything worked. Arrived early!!! Captain was best attribute of the crew."
Cons: "Crew seemed to be robotic, no personality, just doing a job. Food was just OK, nothing special, but at least it was somewhat tasty."
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "Actually coming home was great. Thank you"
Cons: "Going to Cancun. From Boise sucked. Are flight from Boise sucked we we're 4 to 5 hours late due to the gas contamination in Boise and we weren't informed until a hour + after from the time our flight was suppose to go out. We weren't very happy. They new the night prior, so we could have came to the airport 3 hours later and been just fine. Which also made us miss the connecting flight"
Pros: "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
Cons: "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."
Pros: "Not a lot to like"
Cons: "Plane was old - no power at the seats, no in flight entertainment, terrible food (at cost)"
Pros: "Overall, 3 stars. We were late to board, about a half hour. One of the flight attendants seemed to be drunk, really not joking about this. For comfort, it was a typical plane, not much room. There was NO MEALS on the plane.. it was a three hour flight. The airport we flew out of also didn't have restaurants once you went through security. There was free entertainment but since we were out of the US, we couldn't access it we entered the US"
Pros: "Flight was delayed and hour and they lost out baggage. Did not have clothes for 2 days"
Cons: "The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew."
Pros: "Most of the flight attendants were cheerful and helpful."
Cons: "One flight attendant may have been under the weather - not cheerful nor helpful."
Pros: "Nice aircraft, clean, comfortable, friendly staff"
Pros: "The air hostess gave me extra pretzels"
Pros: "Crew was making an effort...."
Cons: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
Pros: "Got a row to Myself"
Cons: "No Masks really enforced"
Pros: "Convenient route, great United Polaris lounge at SFO for business passengers."
Cons: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
Pros: "Premium economy was great"
Cons: "Toilets were broken"
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Pros: "Crew was accommodating"
Cons: "They has us deplane twice. Flight was delayed 2 hours. Need to upgrade plane equipment"
Cons: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
Pros: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
Pros: "Customer service in Business Class."
Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
Cons: "No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight"
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Pros: "Courteous attendants"
Cons: "My seat smelled like urine."
Pros: "We were 2 min late for check in and the agent got our bags and got them on the plane"
Pros: "There was no lunch just snacks"
Pros: "Comfortable, pleasant Attendants and friendly Pilots"
Pros: "Gate agent was sincere and professional."
Cons: "Aircraft cabin temperature far to warm and uncomfortable."
Pros: "Uneventful, as expected"
Cons: "The stewardess was Young and NOT the epitome of the Friendly skies. She lived upto a my expectatuons of a stereotypical Millenial! She served us, but not well. Not what I have come to expect from the Friendly skies. All others have been gooD or better."
Pros: "Friendly crew"
Cons: "The plane was coming from the hanger and we departed over 2 hours late because we had to wait for a tug to get the plane to the gate."
Pros: "FAST TURNAROUND OF LATE ARRIVING INBOUND FLIGHT"
Pros: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
Cons: "The food was not good, salad was old, and overall not good."
Pros: "Service,management, food"
Cons: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
Pros: "Friendly staff"
Cons: "I wasn't allowed to have carry on luggage"
Pros: "Chicken wrap was very tasty. Very attentive flight crew."
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
Pros: "the flight was cancelled!!!"
Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Cons: "No issues"
Pros: "Short flight"
Cons: "Chilly in the cabin"
Pros: "everything is perfect"
Cons: "i wish i have something to say"
Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
Cons: "The crabbiest crew I've ever encountered - they even barked at each other."
Cons: "Rude staff"
Cons: "Not enough good movies"
Pros: "Everything was great"
Pros: "Not a thing."
Cons: "Ended up missing our connector flight into Boise. They gave us a food voucher and a hotel room. Very pissed off! Made me miss a full day of work on Monday the 23rd."
Pros: "See above."
Pros: "Flight attendants sence of humor when we finally landed at the right airport."
Cons: "Landing at the wrong airport."
Cons: "The food was terrible"
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "food and crew"
Cons: "NO leg room."
Cons: "The long delay waiting for pilots kicked out butts. I'm about done flying United."
Cons: "Food was not great. Crew was not so friendly."
Cons: "Flight attendants were very unpleasant, when they were handing out the little snacks bags the guy threw mine into my seat instead of handing them over to me. Also the plane was filthy and there were dirty Q-tips in the seat back pocket in front of me that I had to look at the whole time"
Cons: "I left my Kindle in the seat pocket. It has not been returned."
Pros: "Slight delay but good communication."
Cons: "Spicy snack. Same snack on all 4 legs of our trip"
Airlines flying from Israel to Idaho have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Israel to Idaho
Masks required on board, masks provided on flights from Israel to Idaho
Social distancing seating
Middle seats unavailable to book on flights from Israel to Idaho
Testing for antibodies, testing for symptoms for flights from Israel to Idaho
Waiving of change fees. Search flexible flights from Israel to Idaho