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Pros: "plane was very nice and roomy, crew were friendly and good service"

Cons: "The flight was delayed initially because of plane late arrival then rerouting and then delayed and cancelled. Spent the night on the floor with no offers for food or beverages or at least offering vouchers for delays not related to weather. Tried to lie and say it was weather related."

Cons: "Honestly? Not much could have been worse. Long delays, rude employees, lost bag with no help at all a day later. Say on tarmac for 2 hours with no AC. A piece of the plane fell off onto me the flight attendant did zero I’ve also had some shining star experiences but this flight wasn’t one of them."

Pros: "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
Cons: "The entertainment apps were difficult to use"

Pros: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Cons: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."

Pros: "Flight attendant called in sick flight delay for 1.5 hours leaving Tampa, could not make connection and all other flights overbooked until tomorrow."
Cons: "If I did not have a 24 hour delay in arriving!!"

Pros: "Apologetic crew"
Cons: "Massively delayed with no compensation"

Cons: "No delay Ability to connect wireless headphones"

Pros: "The flight was probably one of the worst I've ever taken. The seats and aisles are so narrow. You had to walk side ways to get down the aisles. Very uncomfortable flight. It was so bad I had to upgrade to first class on the return flight because I just couldn't bear it again. I was not happy ."

Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"

Pros: "Very kind flight attendant. Flight on time."
Cons: "My entertainment screen did not work."

Pros: "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
Cons: "See above."

Pros: "Good entertainment. Gate agents friendly and efficient"

Pros: "Service was poor and unconcerned about comfort or needs."
Cons: "The flight staff did not appear to want to do their job."

Pros: "Nothing"
Cons: "Horrible service, clueless flight attendants, very unprofessional crew."

Pros: "The service was excellent and the flight on time. Love American."
Cons: "The seats have been refurbished and if you are a plus size the seats are uncomfortable."

Cons: "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"

Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."

Pros: "The flight crew was nice and sweet for an early morning flight."
Cons: "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."

Pros: "Easy normal flight"
Cons: "Congestion in Chicago sat on runway 30 min"

Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."

Pros: "This a short flight and they only offered drinks. No entertainment was available"

Cons: "No free wifi"

Cons: "Delay in Fresno"

Pros: "Had a row to myself."
Cons: "Tried to standby for earlier flight or pay a change fee or buy another ticket, but they wouldn't let me even though there were empty seats on the plane according to the gate representative. When I called customer service there was a 46 minute wait. When they called me back it was too late, and they said only gold or higher members could stand by. When I got on my later fight, the wifi and entertainment didn't work."

Pros: "American gate agent started mandatory bag check unnecessarily...plenty of space in overhead compartments."
Cons: "American gate agent started mandatory bag check unnecessarily...plenty of space in overhead compartments."

Pros: "Crew were very efficient and kind."
Cons: "It was very cold the entire flight."

Cons: "Unbelievably poor customer support. They accidentally canceled my flight and when I tried to retrieve my seat back, the lady was taking it as somebody else problem... If the AA was the one made an error of canceling my seat, I wished they would show at least an attitude of taking responsibility to fix the problem."

Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."

Cons: "I arrived at the airport and my flight was cancelled. I waited in lines for over three hours and was to finally able to book a flight with United. American Airlines refused to give me any explanation why the flight was cancelled."

Cons: "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."

Pros: "not much they gave us snacks"
Cons: "how long i had to wait"

Pros: "Gave us plenty of food and entertainment"
Cons: "the touchscreen for the inflight entertainment wasn't working properly - slow/unresponsive on the right side - and the announcements were deafening over headphones"

Pros: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Cons: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"

Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."

Pros: "Loved the comfort of the plane. There was generous seat space especially when reclined in the main cabin. Personal entertainment screens with abundance of options to choose. Flight crew was very pleasant and helpful. T"
Cons: "The flight was over an hour delayed in boarding and departure without any reasoning."

Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"

Pros: "American doesn't complain about bags and weight. It makes my trip less stressful."

Pros: "Good Entertainment. One flight attendant was great."
Cons: "American Airlines Seats were too close together. The plane was way way too hot. Asked the flight attendants and spoke to the captain after the flight as the front coach section of the aircraft was at least 10 degrees hotter than the rear. We were all taking layer of off cloths as it was so hot. Seems the first class attendants were not monitoring the temps which regulars the temps just behind first class. Told the flight attendant who also acknowledged it but the first class attendants did not make the change Many were angry. We were on the Tarmac for almost 1.5 hours waiting for the plane to be de-iced. No AC during the process."

Cons: "No entertainment. There wasn't even a drop down screen for a movie."

Cons: "Ticketing agent was rude"

Pros: "WiFi"
Cons: "For an airline that has been around as long as they have, their customer service is lacking signicantly. Communication was lacking to the passengers. As far as helpful, I cannot say they I witnessed anyone being helpful or trying to make a pleasant experience. The flight attendants seemed lacking in knowledge, friendliness, consideration, or empathy."

Cons: "Missed the connection in CLT to BTR even though flight status on AA's website indicated that it was delayed enough so that I could make the connection. Ended up spending the night in a cold-assed airport with minimal comfort. I was already confirmed on this flight and AA knew, or should've known, that I was enroute. Not pleased at all."

Pros: "Nothing"
Cons: "I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit."

Cons: "Crew was grumpy and tired! No energy. Plane was hot no AC when we boarded."

Cons: "3 hour delay...and no voucher for the delay"

Cons: "Taking 48 hours to get home and it would have taken longer if I didn't insist on being put on standby. Being told it was probably "god's will" that my flightless canceled."

Cons: "They could not find a flight for me until Sunday, two days later and are working on finding something sooner. Supposed to arrive last night which was Friday."

Pros: "The flight was very comfortable. The seats were very roomy. Boarding process was seamless. Staff were friendly and helpful"
Cons: "I had asked for a vegetarian meal when I booked the tickets - this request didn't come through on my booking. I asked again at check-in, they informed me I should have called 24 hours before and organised it. Luckily the flight had vegetarian meal options onboard so I did not starve. The movie selection was not the best. The entertainment unit itself was really good however."