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Pros: "The accommodation to the military service members!"
Cons: "Air fresheners should be used on the airplane."

Pros: "Delta is doing a great job keeping everything calm and clean during this pandemic!"

Cons: "Nothing all excellent"

Cons: "It was great! Nice job Delta !"

Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"

Pros: "Christina brown was amazing at gate"

Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."

Cons: "The main economy seats were far too narrow."

Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"

Pros: "Love the fact that the head rests move to support your head better."

Cons: "No meal option and my video screen volume did not work"

Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."

Pros: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"

Pros: "great crew!"
Cons: "luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed""

Cons: "Better screens for in-flight movies. More legroom or upgrade options."

Pros: "Entertainment"
Cons: "Boarding at JFK.Always messy"

Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"

Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."

Pros: "Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines."
Cons: "Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA."

Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("

Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."

Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."

Pros: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Cons: "Boarding process was agonizingly slow and ineffective"

Pros: "Everyone who has a kid knows how challenging certain things can be in a flight and for me the combination of a night flight interrupting my baby’sschedule + a full flight it equalized disaster. My daughter could not get comfortable for the love of life and I just felt horrible and frustrated and what sucked most was the 9 year old and her obese father siting in our row that kept giving us weird looks."
Cons: "There’s NO room in planes between seats. It’s 2018 and new planes must be done ASAP to accommodate people better. I’m 5’1” and 110 lbs but adding my 25lb daughter siting in my lap before she turns 2 is absurd to expect that it will be comfortable whatsoever for us or the people breathing next to us. Please DELTA, lead by example and make sure your planes are designed with more room in between and around the seats. In my opinion, every seat should be first class."

Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."

Pros: "In a pinch they were able t"

Pros: "Everything was perfect !! Staff friendly"

Pros: "Great in every way"

Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"

Cons: "Check in lines were crazy long"

Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"

Pros: "The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating."
Cons: "Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year."

Pros: "App is good and convenient to use."
Cons: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."

Pros: "really helpful and friendly service and nice seats."

Cons: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."

Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."

Pros: "Friendliness of staff. Second flight was a newer plane - sweet!"
Cons: "For a long flight perhaps a little more in the snack department."

Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"

Pros: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Cons: "Nothing disappointed, butt i didn't have any good besides pretzels."

Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."

Cons: "Excellent service excellent pilot"

Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."

Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"

Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"

Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."

Cons: "long wait and delayed flight"

Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"

Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"

Pros: "Very professional and caring."

Pros: "Yes"

Pros: "Fast and friendly"

Pros: "Good job"

Pros: "How easy everything was"
Cons: "The delay"

Pros: "Very helpful assistance staff, food and drinks delicious, excellent service onboard"
Cons: "At Denver assistance hadn’t been arranged"

Cons: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."

Pros: "Love United’s service. Nothing to complain about."

Cons: "It sucked in many ways. But that wasn't united's fault. The weather was threatening lightning in Denver and of course because of that the world stops turning."

Cons: "There are hard to reach outlets and no ports to charge a device without a box. Also, no monitors."

Pros: "Nothing"
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"

Pros: "Nothing"
Cons: "The boarding process was chaotic and the plane attempted to land once, got about 100 feet from the ground and had to pull up. So we basically landed twice."

Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."

Cons: "Delays in flights were a disappointment"

Cons: "They made me put my carry on under the plane."

Cons: "Missed connection due to mechanical"

Cons: "Crowded planes."

Pros: "Everything was very nice."

Pros: "Everything was on time and all the staff were professional and friendly"

Pros: "The variety of movies"
Cons: "No daily wifi"

Pros: "One if the bathrooms was closed and a second one had no running water."

Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"

Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"

Pros: "Nothing"
Cons: "Everything"

Pros: "Staff was nice!"
Cons: "I didn't like the luggage restrictions associated with our tickets."

Pros: "Curtial personnel"
Cons: "Late departures both ways."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."

Pros: "Suitcase arrived at the carrousel on time , much better than Houston."

Cons: "Delayed and got downgraded without refund of difference"

Pros: "United payed for the room and 20 bucks for food."
Cons: "Late. Missed the connection to Gillette and had to stay overnight."

Pros: "Sucks"

Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."

Cons: "Unreliable wifi."

Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."

Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."

Cons: "Didn't receive my carry-on when arrived in ELP. Finally got it the next day."

Pros: "Everything went smoothly"

Pros: "Quick boarding"

Pros: "It was fine!!"

Pros: "New plane, wifi, arrived 27 mins early"

Pros: "Cancelled."

Pros: "Perfect, but I did upgrade to United's business plus."

Pros: "I recoment it..."
Cons: "No complementary food!!!"

Pros: "We had a good trip. Thank You All"

Cons: "Lost all my luggage"

Cons: "Alcohol was to expensive"

Pros: "Although it was a new airliner to United, it had noticeable more legroom than the Airbus aircraft that other airlines use. Luggage room for your carryon was ok, though not near as convenient as the Boeing's."

Pros: "Relatively easy to change flights due to weather delays"
Cons: "United personnel did not seem too chipper."

Cons: "Delays in take off"

Pros: "I arrived alive."
Cons: "United Airlines has one job, to move people from one location to the next. I'm concerned that United thinks it's in the data transfer business or the package hauling business or some kind of "gotcha' Internet business. There were never enough people at United to help me with my problem. Those real human employees that I found were mostly overworked, over regimented and procedure focused."