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Pros: "I was really excited about the timely correct schedule of the flights with British Airways."
Cons: "The long distances for running from one gate to the other. I know this is for elderly people like me, and the children as well, typically a little bit hard, but a small appropriate [air]shuttle same how is a thing, on which the advanced technology has to think. (?)"

Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"

Cons: "No tv on seat. Those dumb comedy tv show"

Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."

Cons: "The boarding experience is awful. I wish that there was more order to the boarding process such as with Southwest Airlines. There is simply no control over rude passengers who push there way to the front."

Pros: "at least flights were on time. 20 minutes delay is not bad."

Pros: "Nothing"
Cons: "The customer service and the lack of assistance from the airline ground staff was horrible ."

Pros: "Nothing."
Cons: "Cramped, claustrophobic space. Cabin too warm."

Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."

Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."

Pros: "Aircraft comfort and entertainment options"

Pros: "Seats reclined, beverage service."
Cons: "Wish movie would have been a better movie, not animated."

Pros: "I like it! Thank you, kayak"

Pros: "Friendly and prompt service."

Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."

Cons: "Aircraft need to be updated. Or price should be credited when you get such an old aircraft."

Pros: "Entertainment and great beverage options"

Pros: "Seat were comfortable and I didn't feel claustrophobic."

Pros: "Todo muy bueno"

Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"

Pros: "Quick and slick"
Cons: "Airline wasn't super fersher, but fersher enough to be like, yeah, this is fine."

Cons: "Boarding late"

Pros: "Friendly staff Smooth ride On time"

Cons: "Always delayed"

Pros: "NOTHING"
Cons: "Everything. DELAYS___DELAYS"

Pros: "Pretty comfortable"

Pros: "On time."

Cons: "Got cancelled"

Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."

Pros: "very smooth, ontime ride.. kool"
Cons: "everything was ok"

Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."

Pros: "The TIMING AND ATMOSPHERE"

Cons: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."

Pros: "Very professional"
Cons: "We didn't leave on time"

Pros: "Everyone was gracious and very helpful. Wheel chairs waiting at each stop. Special ramp installed at CHO, VERY HELPFUL."

Pros: "The food was very good! Chicken and mashed potatoes with broccoli was very tasty! A very small salad, a seeded bun, cheese and crackers and apple crumble rounded out the meal. Later pretzels and the grilled cheese and blueberry pastry. Pillow and blanket nice."
Cons: "Movies hard to hear with provided ear buds. I tried three and gave up."

Cons: "I was very uncomfortable. My seat would not recline at all & I was seated to a very large man that"

Pros: "It was fine. I was comfortable and I slept throat most of it."

Pros: "Not much"
Cons: "We sat on the tarmac for an hour after we landed. Missed my connection, no other flights that night. It wasn't even 10 pm yet."

Pros: "Everything was very professional."

Cons: "The seats are way too small."

Cons: "90 min late"

Pros: "A breakfast offering at any time would be great."
Cons: "Too many people getting on at same time."

Pros: "Boarding was smooth"
Cons: "It was fine"

Pros: "Good"

Pros: "Roomy & comfortable seating for such a small aircraft"
Cons: "Late boarding, over an hour"

Cons: "Gate changed and baoarding time changed countless times."

Cons: "No tv."

Pros: "Both planes were delayed"
Cons: "I did not appreciated getting to my destination so late."