Cons: "There were no snacks/drinks and no usb."
Cons: "The plane was so hot, not socially distanced, and boarding and exiting literally should be more organized. United does “hey rows 1-10 may exit” and it’s a calm situation. Frontier was like “Okay everyone off!”"
Cons: "Having to stand in line for 1 1/2 hours just to drop off a previously purchased checked bag is outrageous! There were no staff available to direct the crowds or answer questions and there were only 2 attendants available to check in people and their bags. Your staff was overworked but very rude! You know how many people are flying on your planes why were you so inadequately staffed???"
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Pros: "Nothing, they cancelled my flight a day in advance."
Cons: "They could have: 1) flown a plane in like other airlines 2) put me on another airline since they were unwilling to hold up their end of the agreement themselves."
Pros: "The flight was nice and comfortable I haven't been on a plane since 2005 so I'm happy!!!! Thanks"
Cons: "Prices of snacks are to expensive maybe some real food like pizza, hot dogs etc....... And the charge for luggage is ridiculous $45 is alot for one bag even more if you have two or three bags whether it's carry on or the other it's still $45 and that's to much. Thanks!!!!!"
Pros: "Crew was great. Price was good."
Cons: "Frontier saves money by not having free snacks or in flight entertainment. Bring your own snacks."
Pros: "The price and no cancellation of flight today."
Cons: "Trays are too small. Seats do not recline. The back part of the part of the seats in front of me were dirty."
Pros: "I like the price. The flight attendants wereally friendly, professional and helpful."
Cons: "The seats were very uncomfortable and space was extremely tight."
Pros: "All was adequate. Flight was on-time"
Cons: "Canceled on us last minute. Haven’t got refund and it inconvenienced us for the reason we were going. Had to find and pay for another flight on another airline to insure we got there. And that flight was awful. I was nervous about flying and this made my anxiety even worse"
Pros: "If mom and kids got a ticket same day( bought). Why u people placing them zone 1 for mom and son for zone 3. Florida to Chicago they hold my son. They let me go. Chicago to Florida they let us go together. It was very upsetting."
Cons: "Boarding time announcement seems like the person doesn't want to anybody in the plane."
Pros: "Friendly staff, easy boarding process, good seats"
Pros: "Poor service"
Cons: "Poor service"
Cons: "Worse check in ever. Fly any other carrier. Extra money is well worth it"
Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."
Cons: "They charge for carry ons. They charge for water. The seats are plastic with no leg room and not enough room to put both arms on the rests at the same time. The seat trays a a third of the normal size, about the size of my iPhone. The flight was delayed for over two hours and no one seemed to know why. Even the pilots announced they had no idea. At the gate, the info screens were all wrong, for instance my flight was showing I was going to San Francisco when I was actually going to Chicago. The plane creaked and groaned and truly made me feel unsafe. I will never ever fly with them again."
Pros: "No upsell pressure. I flew out on Spirit and back on Frontier. Both tickets were about the same price; both flights were at about the same time of day, and were filled about the same (almost full). But the experience with Spirit was atrocious. They take every opportunity to upsell on their website and at the kiosk (Frontier upsells too, but modestly and not in-my-face). The boarding area was messy and the boarding process was rushed and disorganized (Frontier's was...normal). And the Spirit crew was surly and unhelpful (again, the Frontier crew was...normal). Frontier is everything I expect in a cheap ticket: just plain, normal, pleasant, service."
Cons: "The seats are painful -- hard, don't recline, too close together, too little space underneath, no power outlets."
Pros: "Comfortable smooth ride."
Cons: "Baggage claim takes forever. Waited almost an hour after getting off plane. That is unacceptable. Missed my bus. This has happened both times I've flowned Frontier to Chicago. After 3 hour flight that's brutal. Won't fly Frontier with checked bags again."
Pros: "Flight was good"
Cons: "Baggage claim was very slow"
Pros: "Everything was OK, except one thing"
Cons: "Waiting for luggage 45min is too long"
Cons: "Seats were horrible"
Pros: "Prompt service"
Cons: "Crew playing with someone's glasses that they found."
Pros: "Staff was nice"
Cons: "We got charged for carry on.... and it cost $5 less to check in but they took forever at baggage claim."
Pros: "Crew was nice, flight was on time"
Cons: "No complimentary food or beverages served throughout the flight"
Pros: "The staff was very friendly."
Cons: "Seats were very uncomfortable."
Cons: "No special boarding in MO for handicapped Crew was bitchy entire flight Upon landing, waited 20mins for an available gate (our flight wasn't early)"
Pros: "We had an amazing experience. Our way back home was even better. The staff made sure we were comfortable. We especially enjoyed Demetrius' company. He was very nice and so eager to assist."
Pros: "Safe flight"
Cons: "Flight was late Crew was less than friendly-Samie was the only one who smiled Hard to rate food and entertainment when there was none"
Pros: "Friendly crew"
Cons: "No problems"
Cons: "The flight was delayed an hour and only gave the information one time after it was past the time of boarding."
Cons: "Keep in min someone else bought my ticket. However, is was ridiculously priced. Then you have to pay for carry on bag which is ridiculous and costs more than a checked bag. On the flight there were no tvs. No big deal because I don't feel like giving them more money. However, you don't even get water or anything to drink. So I sat there suffering with a dry throat the entire time. My friend asked for a cup of ice and they wanted $2. On top of that we hoarded the plane well after we were supposed to be already in the air."
Pros: "Theattendants were very nice."
Cons: "My flight was delayed for many hours. Frontier did give me a voucher for the delays everyone on the flight had to deal with."
Cons: "Low fare sure, but they rape you with extra fees for baggage and general seat assignments. I might have been the last person on the planet to learn that, but just in case - Don't be duped! You're going to pay the same, if not more, in the end as a United, Delta, or American ticket and they don't charge a fee for a carry on. Also, they have a actual cushioning on their seats not just hard plastic covered in padding. I've been on roller coasters that are more comfortable."
Pros: "Plane is very nice"
Cons: "Too expensive fee for the baggage"
Pros: "Everything went smoothly"
Cons: "Paying for drinks and having to tip too. We are getting nickeled and dumped to death and it makes traveling so expensive."
Cons: "Paid extra for "upgrade" & the flight attendant still thought it proper to want to charge me $5 for a btl of water. I told her no, I didn't want a btl just give me 4 cups of water! Problem solved!! All this Penny pinching is sickening!"
Pros: "On Time"
Cons: "That i Had to pay 80$ for my luggage."
Pros: "Fast boarding, earlier departure and very earlier arrival."
Cons: "No entertainment"
Pros: "The flight landed early."
Cons: "We spent 15 minutes taxi-ing off and on the runway. Baggage was sent out 27 minutes after passengers left the aircraft. My seat was at the end of the aircraft, and I had to pay extra for that, and had sticky gum all over it. When I told the flight attendant, she said, oh no, really? The flight attendant did nothing to help me be reaseated or clean my seat. After a passenger vomited, the flight attendant did not help the passenger by providing anything to cleanup. The aircraft stank of vomit as we sat in the runway for 15 minutes. The flight attendants woke me up to sell their credit card, but not to provide refreshments/water. The announcements went on for over 10 munutes. My seat was surrounded by screaming and crying infants and nothing was done to help those mothers calm their children down. The seats had very little leg room for anyone my height and taller (5'9"), despite having to pay for the seat. I will not fly Frontier ever again. The upfront low price doesn't reflect the baggage, carry-on, and seat add-on fees, so it's very deceiving."
Cons: "That I have to pay for water all the other airlines give snacks and water free ."
Pros: "day 1 flight from mco to ord time 555 pm fine but next day when i wanted to return home i got blasted with a message that i was secheduled for early take off at 555 i had no idea that my flite home was at 555am somewhere i screwes up ,"
Cons: "next day i went to ohare at 330pm and wanted to log in for my flite home as far as i knew time was the same 555 but this turned into 555am which i had no need for at the sales desk they gave me a new ticket for the next morning at 555am and i got a window seat in row 70 after an hour of being squesed in the seat and when i told the stewerdessi was a disabled vet she took me up front in row 7 there were 6 empty seats on hand with extra foot room and i could stretch out my injured leg i spent 15 hours in side the airport but i did get a cot and a pillow and blanket this saved my day email@example.com"
Pros: "Clean plane, good crew. Always glad to land normally."
Cons: "Some small snack included? Wish we didn't have to pay for a carryon."
Pros: "Boarding was very fast and smooth. The flight was very lightly filled so guests were allowed to sit wherever they wanted. The flight staff was very friendly and the plane was clean. The plane landed earlier than scheduled at the destination and we were able to exit the plane immediately."
Cons: "Seats are uncomfortable, no complimentary snack or even drink. I was aware that guests are charged for carry-ons, so I planned ahead and packed all of my belongings in an under the seat carry on."
Pros: "Staff was friendly"
Cons: "Baggage costs are excessive, seating costs are excessive, cost for soda is ridiculous."
Pros: "The crew was very pleasant. The young lady who served me the drink/snack was so sweet, and the pilot(s) were informative about the taxi times and weather forecasts. Each time I flew, they were on-time with boarding everyone."
Cons: "I don't like that they don't offer a free beverage during the flight. I believe the water is free, but you have to pay for a soft drink. I can totally understand a charge for alcoholic beverages and snacks, but c'mon... Additionally, the boarding process for my return flight was a bit disorganized. Instead of asking for one Zone at a time, like they did the first time I flew, they asked for Zone 1... then said, "Zone 1, 2, and 3." This made everyone rush up and clutter the area around the gate. That was silly of them to call all the Zones at the same time."
Cons: "It wasn't the flight although it very tight quarters. Also had to pay more for carry on baggage and also had to pay for the check in baggage therefore, I had to pay $85. more than I expected. I wanted to rent a car. I had never rented a car before. Expedia rented my car at 10 am and I didn't get to Orlando until 11 pm. They had already rented my car, so they charged for a bigger car. The ol bate and switch. I was in a pickle, so instead of paying $57. I had to pay $238. Therefore my inexpensive trip sure was very expensive."
Pros: "Boarding was fast, the ticket was cheap and we arrived early."
Cons: "They didnt offer free refreshments and that surprised me. I was not aware that I had to pay for my carry on. I fly frequently and would have paid a bit more to go with an airline that offered refreshments and 1 free carry on and a personal item. But instead my flight ended up be 2 times as much as with another airline. That really bummed me out because my budget it very tight."
Cons: "PAYING FOR A CARRY-ON?! That's bad form. Paying for sit down after we have already bought tickets? Just be up front with your costs. Thankfully I called the airline and was told if I didn't pay for a seat, one would be assigned for me on my boarding pass. I was not going to pay even more to actually sit on the flight. Two flight attendants ignored me and when they came to our seats they wouldn't even look at me when I smiled at them and was curious about food. I saw it done to other passengers too. I was extremely disappointed by that. Furthermore, Frontier needs to know how long the flight is going to be. Don't be guessing and then be surprised there is no gate available for you. I was told the flight will be 3 hours and it was advertised as such. In the end it was only 2. That in itself is fine, but where was the organization of the company when planning the flight, especially since the flight itself was smooth overall. I just found it weird. The seats were nice and clean. At least the captain updated us when he could. That, I appreciated. Overall, not the best airline but they'll safely get you fro point A to point B and for that I am thankful."
Pros: "Quick and flawless despite a busy airport in Orlando."
Pros: "The ticket price"
Cons: "A glass of water would have made a difference!"
Pros: "every single person was nice and helpful. I had a question about seats and wasn't talked down to. it was nice"
Cons: "No entertainment. Not comfortable. Flight was delayed. Not flying with them ever again!"
Cons: "Attendants on 912 were not friendly"
Cons: "Charged me 56 $ for my hand bag,never been charged before for the same bag what I had with me the only one I had"
Cons: "Family of 5 of infant and toddler did not sit together."
Cons: "When i checked in I was told that i could take my one paid for ( at check in prices) through the security and down the gate...they had put a green tag...no less then 3 people said wait right here when you de plane your bag will come up on ramp ...NOT baggage claim I waited 1/2 an hour before I was informed my bag was now in baggage claim.... Meaning run my butt of get my bag go to check in again through security to board another flight. and no help from this airlines I did make my connection.... really poor to say you will do something then totally screw up."
Pros: "The Crew were nice and helpful."
Cons: "In the gate they told me I don’t have a seat for me or my child they over-sold and they will give another flight but the thing is I had another international flight after it. Eventhough I made it to my next flight, I know it’s just because of luck because people didn’t show up for their flight. This was my first time fly with spirit airlines and I think the last one."
Pros: "Our flight attendant Carmen was Amazing!!"
Cons: "The seats are way to narrow. Kept bumping my neighbor."
Pros: "are flight was on time,the crew was great, very friendly."
Cons: "you pay too much for luggage.you have to make the seat more comfortable."
Pros: "staff was courteous and plane was neat and clean. a very visible improvement on seating. overall good experience."
Cons: "if bags are allowed this would be the most effective airline in America. Also add more destinations."
Pros: "My flight was delayed twice. The flight to Detroit was leaving from a gate nearby. Since my final destination was in Michigan, I asked to be transferred to the Detroit flight, since I would not make my connecting flight to Flint because of delays. The gate agents were wonderful. With 4 minutes before boarding closed, they switched me from the Chicago to the Flint flight, without complaint or additional cost. Very much appreciated!"
Cons: "The initial email regarding the flight delay came before 7 am, the second less than an hour before boarding. The gate agents didn't know about the second delay until they were informed by passengers receiving the email."
Cons: "Hour delay on tarmac. 15 minute delay upon landing. Waited over an hour for bags on first leg of journey. $50 a bag."
Cons: "I sat in seat 7c I had two your girls beside me and they never stopped causing trouble for the whole flight, their mother was sitting on the seat in front of us and she never opened her mouth, they flight staff should of moved me to a different seat but they didn't, it was an absolute disgrace ."
Pros: "Cru is friendly and attentive. They actually seem to have a lot of fun. But we're still very professional."
Cons: "Was not confident in getting to Minneapolis until the plane was in the air. Emails stating flight was delayed. Then not. Then many many announcements I've other flights being delayed or cancelled. Did not lend well to confidence and travel. Will not be choosing Spirit Airlines again."
Cons: "Charged for onboard luggage"
Cons: "Flight was cancelled with little warning. We were told it was due to weather, yet we were able to book another flight the same day and return home."
Pros: "Absolutely no problemsuch with the flight!"
Pros: "Positive attitudes"
Pros: "The crew were awesome"
Cons: "Spirit is the worst airline ever."
Pros: "didn't die in a plane crash"
Cons: "Flights both ways delayed more than 2 hours both ways WITHOUT notification, compensation, or explanation, even when queried. I was forced to reschedule my car rental for twice the price due to tardiness. "Randomly selected" our flight to be security checked FOR A SECOND TIME AT THE GATE, and then my girlfriend was innappropriately molested for some reason by a tsa agent. I fly all the time and this was the first time this has ever happened. No service, still very expensive, dirty seats. I will NEVER be flying spirit again."
Pros: "We were delayed but the crew worked very hard to get us there on time, it was much appreciate!"
Cons: "Delta screwed up their flight so I didn't even make it. So there's that."
Pros: "Crew was very nice and helpful. Very professional"
Cons: "Half empty plane and booked me into a full row in the middle seat. Did this to several othe rows also. I was able to move out of middle seat later in the flight however just seemed odd that with so few on flight that this was done to begin with"
Pros: "Very friendly and direct. All employees very courteous"
Pros: "No delays caused by the Spirit Airlines."
Cons: "Seats lack lumbar support, leaving me quite a bit sore."
Pros: "Flight on time. On line boarding process straightforward and made process at the airport smoother. Staff courteous. Ability to choose my seat in advance also appreciated."
Cons: "Wish seats reclined some on flights I was on."
Pros: "The flight crew was great"
Cons: "About 6 people on my flight had been double seated or sold a ticket for a seat that did not exist. How can that even happen?? Luckily the crew was able to resolve the issue quickly. If all the seats had been sold for the plane, someone wouldn't have had a seat. On top of that, there was no exit gate when we landed, despite driving around for an extra 20 minutes. It's a small plane company, but things need to be more organized."
Pros: "Attendants were great. They carried the load of three people with remarkable pleasantness!"
Cons: "Anything flying to or from Chicago O'Hare after 5 pm is going to run late. Flights from Orlando have crying babies. That being said, make sure you bring your own water and comfort snacks. Pack earbuds and ear plugs. If you have to pay for your carry on, do it right away ... the price goes up several times until your seat is confirmed."
Pros: "Check in was almost no hassle and boarding was efficient."
Cons: "No free pretzels"
Cons: "Delayed 3 times Felt abaondon by the airlines Horrrible customer service"
Pros: "Food vouchers for delay, that's it."
Cons: "The flight was delayed twice and the customer service was horrible."
Pros: "seats up front."
Cons: "long wait to retrieve our luggage at airport."
Cons: "Costumer service is really bad.. They treat the passenger with no respect ..."
Cons: "The lights hurt my eyes and made me nauseated"
Pros: "Small and bumpy ride"
Cons: "Most of it"
Pros: "The pilot had a funny sense of humor"
Cons: "The rows of seats were to close together"
Pros: "You can tell the planes have been updated and they were comfortable."
Cons: "All of the joking done by the stewards on the overhead microphone. Too many jokes and their content, it wasn't funny at that point it was unprofessional. Super disappointed about having my luggage left at my city of origin and the earliest I was offered to get it returned was in 24 hours! So I'm in a new city with no clothes at all and the rest of my continents that were in my suitcase. Arranging to have the suitcase dropped off is not enough to counter the worry and financial inconvenience that comes with not having your stuff. I am thoroughly disappointed and will never fly with spirit again"
Pros: "Nothing - it was cancelled and I missed my trip."
Cons: "Terrible service only one flight a day."
Pros: "The seats and legroom were good, even though the seats don't recline."
Cons: "This is just their business model but I don't like being charged for a carry on bag or paying for water on a flight."
Pros: "Nothing !"
Cons: "Everything , the whole trip."
Cons: "Had to cancel. Didn't get any credit for future use even. Not happy."
Cons: "5 hour delay to my return flight"
Cons: "Nothing to do with Spirit. MCO security was a huge cluster. I arrived 2 hours prior and by the time I got to the gate the flight was bording. They need help."
Cons: "Delayed 5 hours and I missed my connect flight to South Korea. The worst airline ever and Never use again!!"
Cons: "seats don't recline."