Pros: "It was all good glad the last leg of the trip was pleasant."
Cons: "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "The booking in staff person was positive and friendly. I was disappointed that the system would not allow me to be placed on the upgrade list as a silver Velosity me mm ber partner to Delta."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Lots of turbulence on this flight, which limited beverage service. Despite the length of the flight, there was only one beverage service, and the "snack" they handed out was a single packet of Biscoff cookies. It was a newer plane with outlets for plugging in devices and a shelf for placing a cell phone to view -- all that was great. The free entertainment was also great and much appreciated, as my husband had finished his book and needed something to amuse himself during the long trip. But if the airlines could just give us passengers a bit more seat space, it would improve things immensely; the guy next to me was well over 6-feet tall, and he couldn't help but extend his knees into my space.
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Smoothest flight ever"
Cons: "Terminal at Ohare is terrible. Severe shortage of restrooms, poor signage"
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"
Cons: "The flight was delayed 40 minutes but then they intentionally lied to the passenger's and boarded the airport to tell them they will be moving away from the gate and park for 1.5 hours. Sneakly little unethical you know what ."
Pros: "Boarding is orderly."
Cons: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Cons: "Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip."
Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Pros: "We were delayed, but still arrived almost on time at our destination"
Cons: "Delay due to weather."
Pros: "Got us to our destination."
Cons: "The seats are basically a covered board that don't recline. For a short flight it is OK, otherwise if you want comfort beyond that, this is not your airline. Flight was delayed due to an IT issue and we couldn't board. Perhaps a backup plan for the future. Paper and pencil doesn't break down that easily as a backup option."
Pros: "It was just an overall great flight. Very easy to book and enjoyed it."
Cons: "I look forward to drinks and snacks onboard again."
Cons: "The plane was so hot, not socially distanced, and boarding and exiting literally should be more organized. United does “hey rows 1-10 may exit” and it’s a calm situation. Frontier was like “Okay everyone off!”"
Cons: "Having to stand in line for 1 1/2 hours just to drop off a previously purchased checked bag is outrageous! There were no staff available to direct the crowds or answer questions and there were only 2 attendants available to check in people and their bags. Your staff was overworked but very rude! You know how many people are flying on your planes why were you so inadequately staffed???"
Cons: "3 1/2 hour delay. It wasnt due to weather because they started notifying us 10 hours before the flight that it was going to be delayed.. Got home at 5:30 am, had to get up for work at 6:30 am. Would really like 3.5 hours of sleep back."
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Pros: "Nothing, they cancelled my flight a day in advance."
Cons: "They could have: 1) flown a plane in like other airlines 2) put me on another airline since they were unwilling to hold up their end of the agreement themselves."
Pros: "The flight was nice and comfortable I haven't been on a plane since 2005 so I'm happy!!!! Thanks"
Cons: "Prices of snacks are to expensive maybe some real food like pizza, hot dogs etc....... And the charge for luggage is ridiculous $45 is alot for one bag even more if you have two or three bags whether it's carry on or the other it's still $45 and that's to much. Thanks!!!!!"
Pros: "Crew was great. Price was good."
Cons: "Frontier saves money by not having free snacks or in flight entertainment. Bring your own snacks."
Pros: "I like the price. The flight attendants wereally friendly, professional and helpful."
Cons: "The seats were very uncomfortable and space was extremely tight."
Low cost flight. The plane had all the passengers waiting on the tarmac for over 2 hours! The offered no food or drink to compensate for the delay. Also, the pilot did not give enough updates on the delay leaving many of the passengers wondering what was going on and when they were actually going to be able to get off the plane.
Pros: "every single person was nice and helpful. I had a question about seats and wasn't talked down to. it was nice"
Cons: "No entertainment. Not comfortable. Flight was delayed. Not flying with them ever again!"
Cons: "Charged me 56 $ for my hand bag,never been charged before for the same bag what I had with me the only one I had"
Cons: "Family of 5 of infant and toddler did not sit together."
Cons: "When i checked in I was told that i could take my one paid for ( at check in prices) through the security and down the gate...they had put a green tag...no less then 3 people said wait right here when you de plane your bag will come up on ramp ...NOT baggage claim I waited 1/2 an hour before I was informed my bag was now in baggage claim.... Meaning run my butt of get my bag go to check in again through security to board another flight. and no help from this airlines I did make my connection.... really poor to say you will do something then totally screw up."
Cons: "The seats are way to narrow. Kept bumping my neighbor."
Pros: "are flight was on time,the crew was great, very friendly."
Cons: "you pay too much for luggage.you have to make the seat more comfortable."
Cons: "The flight was late, boarding took an extraordinary amount of time. Once on the plane, we had to wait 45 more minutes to refuel the plane. All told the delays added more than 3 hours."
Pros: "My flight was delayed twice. The flight to Detroit was leaving from a gate nearby. Since my final destination was in Michigan, I asked to be transferred to the Detroit flight, since I would not make my connecting flight to Flint because of delays. The gate agents were wonderful. With 4 minutes before boarding closed, they switched me from the Chicago to the Flint flight, without complaint or additional cost. Very much appreciated!"
Cons: "The initial email regarding the flight delay came before 7 am, the second less than an hour before boarding. The gate agents didn't know about the second delay until they were informed by passengers receiving the email."