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puntualidad

aeropuerto internacional de Barcelona

the food and costumer service was awful, also my baggage was open and stolen many of my personal stuff.

Arrived earlier than expected. Were seated in the emergency row, great legroom. Leather seat, comfortable.

Boarding was late. Had to wait.

The airline personnel couldn't have been more kind, courteous and professional. The airplane itself was in excellent condition, and the entertainment had the potential of being very good,

There were seemingly nonstop commercials that were running on the screen, and being broadcast throughout the entire cabin. Bring your earplugs if you don't want to be bombarded by commercials for two thirds of the flight.

TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

The flight hosts

The food on my way to lima

todo

Crew was not friendly

best routes to destinations in South America easy connections.

NOTHING

the flight left with 2 hours delay, the crew was inmature, the plane looks like a 1950 plane it belongs to a museum, the food was a cold sandwich, no english on the crew, no Entertainment system, nothing, they also made us pay taxes in manaus even tho they were included in the ticket, 0/10 airline

The cookies were good and the price was good.

There was no air conditioning on the plane in 100 degree heat when you boarded. It was a fairly old plane with no entertainment at all. The food was edible. The flight from Barcelona-Miami was delayed over 3 hours. Bathrooms were without water and disgusting.

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.

The flight was on delay from Aguascalientes to Mexico city and from Mexico city to tijuana

Good customer service from the crew.

The flight was delayed.

Very affordable and very good customer service

Flight took off on time.

Barcelona Airport Facilities, Food and Entertainment on board not to international standards.

Excellent

Where should I start? Check-in process was extremely disrespectful. Person at checking desk did not care about me, my situation, or my luggage. Simply threw my luggage around the back belt. Asked person to add my Star Alliance number, person said it was already there, when it really wasn't. Asked person to re-print tickets to confirm number was there, and only then did she actually put the number in. Informed this person I had forgot to put FAA lock on baggage, to which she told me it would take 1hr to get my luggage back, when the luggage was right behind her, sitting there. I asked another gentlemen to reach for my bag, and only then was it brought back to me to put the lock on. On my flight back, checkin at EZE was extremely disrespectful and instead of assisting me with my luggage, was told I wasn't following Avianca policy and it was my problem only. Wasn't given any suggestions, recommendations or given any other options. Simply left to figure it out on my own or pay an outrageous 200 dollar fee on top of my already expensive ticket due to only a few Kilograms over. Boarding by groups was completely ignored. Boarding was a disaster with everyone rushing onto the plane, being disrespectful, flight attendants did not help, one of them even hit me on the head while trying to shove a suitcase in the over head compartment and it falling on me. Crew were busy in the back speaking to other crew member dressed in civilian who were busy on vacation flights. They were giving each other alcoholic drinks, laughing and enjoying themselves without any regard to the passengers around them. Their chatting and laughing was louder than my audio when trying to listen to entertainment on my system and wouldn't allow me to sleep. After informing a crew member of my discontent, nothing was done. Comfort was horrible. Seats would not recline. If they did recline they would recline without me even pressing the button which would lead the crew to push my seat upright during takeoff and landing. When trying to explain issues with seats, crew would relocate me to a different seat in the back of the plane, completely disregarding my seat preference and baggage location. Most seats had no cushioning at all, and you could feel the metal seat frame. Bathrooms were never cleaned, and toilet paper would run out. When informing crew, they told me they would replace toilet paper, but never did. Had to use hand wipes to clean myself instead of toilet paper. Food was also horrible. Most of the time, and by the time the food got to me at the end, the food was cold, they were out of most of the items. Drinks came much later, 30 minutes after me having "finished" the food. Once that finished, attendants didn't retrieve the trays until the captain announced we were descending/landing into the airport. Entertainment systems kept rebooting, freezing. Buttons didn't work, remote control systems were dirty and didn't work half the time. Worst flight experience of my life.

no complaints, excellent service. It was a pleasure to fly Copa

The crew makes you feel special regardless traveling in an economic or business class. The food was excellent in the business class.

Nice seating

Wait at airport under construction

The crew and staff were very nice and accommodating, so no complaints there.

I actually had a rather bad experience, but it was with the Mexico City airport, not Aeromexico. Honestly, no major complaints. Thank you.

Algo que note fue que hubo reposición de papel en el baño, algo que no suele pasar y que están usan toallitas húmedas para limpiar el lavabo que también puede usarse para cuando cambias a los niños. Buena iniciativa.

Sigo pensando que los cubierto de plástico son inútiles y contaminan. Si los usan por un tema de seguridad me parece que no vale la pena.

Excellent service, friendly staff, comfortable seats and accomodations. Will use Avianca in the future.

The flight itself was good snacks were good

Delays and two of my laggage did not arrive on my flight .To make things worse when I recieved my laggage the next day, there was four brand new pants missing.I will not consider this airline for future flights.

I love the easy flow boarding system.