Pros: "Great service welcoming to the airplane and the service later was good too, not complains at all"
Cons: "I would said nothing because I really had a good flight"
Pros: "Very smooth flight, crew was great!!!"
Pros: "Captain came out and was direct and friendly with passengers about reasons for delay"
Cons: "2.5 hour delay. 3 out of my last 4 Jetblue flights have been delayed and arrived late. Not okay."
Cons: "Free earphones for the TV"
Pros: "Seats ok. Crew was great!"
Pros: "Great crew. Comfortable seats. Lots of leg room."
Cons: "I don’t think the internet worked. I tried everything on my phone and computer."
Pros: "Smooth ride great service"
Pros: "Easy Direct Flight. Nice Crew and Good Captain."
Cons: "Flight Delay and Change of Gate"
Pros: "On time, lots of leg room, good snacks and drinks"
Cons: "I was the last group to board and there wasn’t a place to put my small carryon in the overhead bins."
Cons: "Over 3 hours of delays. Didn’t get in till 1 am"
Pros: "Great crew, live TV and a very smooth flight when we left Fort Lauderdale."
Cons: "They should have communicated earlier to fliers about a possible 2 hour delay. Due to an unforeseen accident on the highway, i was unable to go and park at an already booked and paid off-site parking facility so I ended up parking at the airport only to learn that the flight was delayed after 30 mins or so at the airport. I was not happy."
Pros: "Unimpressed!! Flight delayed for 2 hours and lost my bags. 2 days later, my bag has not arrived. Apparently it is on the way. Not sure when it will get here."
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Cons: "Long lines for security clearance."
Pros: "comfortable seating space."
Pros: "Short inexpensive flight, and the TVs worked this time so that was a good pass time"
Pros: "The crew was courteous and friendly and did a good job of arriving at the destination on time."
Cons: "The flight left the gate 30 minutes late, but there was no notice of the delay beforehand. It's always nice to be notified if I'm going to be delayed and what the reason is behind the delay. Being left in the dark about delays is always discouraging...whether I'm at the doctor's office or at the airport. That being said, the crew hustled and got us to the gate for an on time arrival."
Pros: "movies and music were ok"
Cons: "Takeoff was delayed by a connection from Philly. We were supposed to arrive at 11:00 pm got there at 12:30 am. Luggage was put on a different plane and didn't arrive at RDU until 1:30 am."
Pros: "On-Time, friendly staff. Helpful staff via phone contact to change flight due to weather."
Cons: "App wouldn't let me access new boarding pass after change"
Pros: "nice friendly service and comfy seats"
Cons: "delayed out of jfk around dinner time tusk tusk and very long lines at TSA in terminal 5 - not neccessary"
Pros: "Very good flight, Love the size of plane and the comfortable seat, the TV's on the back of the seats were great."
Pros: "Free WiFi."
Cons: "Over 2 hours delayed due to issues such as refueling and then Captains oxygen mask being faulty and the part not being on hand to swap out faulty equipment. Flight attendants and captain we're very nice but not having back-ups or parts that could fail readily available just seems like a huge inconvenience to everyone, crew and passengers. If company budget is more important than customer service perhaps re-evaluating your company model needs to be in consideration."
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Cons: "Flight delayed and changed gate"
Pros: "The departure and arrival times were accurate. Actually we arrived about 15 minutes early."
Cons: "There was only one individual checking people boarding. Two individuals at the boarding gate would have been even more efficient."
Cons: "they did not communicate with their partner emirates making it hard to change flights- emirates ended up doing all the work to get my flight changed"
Pros: "Short flight. No entertainment and just snacks."
Pros: "Boarding quickly"
Cons: "Lack of food and entertainment."
Pros: "water dripping on me crew said for $45 I could move"
Pros: "I liked that the flight was short"
Cons: "I did not like the impatient crew member and his exasperated tone of voice when he told me "that overhead compartment is full so you nwed to use one that isn't full." Not everyone is a frequent flier and knows 100% proper plane ettiquette. And we ALL get tired on the job. Either suck it up or find a job where your mouth stays shut!!"
Pros: "the amenities - the TV, the snacks, the drinks (a full can of seltzer instead of a cup!) and actual flight attendants who chat with you and are positive overall. rare in flights these days! excellent experience."
Pros: "Good crew... smooth flight."
Cons: "Flight left almost an hour late."
Pros: "Staff on ground were extremely helpful and friendly. Baggage drop-off and check-in kiosk were expertly staffed."
Cons: "In-flight screen never goes blank. Need an off setting instead of constantly changing commercials."
Pros: "Quick friendly service."
Pros: "Large space"
Cons: "Old plan"
Pros: "Perfect in time flights"
Pros: "Jet blue seat and leg room and entertainment options made the flight a good experience."
Pros: "New plane, legroom, snacks. Really nice flight attendants"
Cons: "Delayed 50 minutes!"
Pros: "Kind crew member."
Cons: "Security check was too slow."
Pros: "snacks, friendly staff"
Cons: "Our bags did not make the transfer, but helpful JetBlue staff at RDU. Have not gotten status update yet for luggage delivery even though plane should have arrived an hour ago. Boston airport security by gates E and C (when transfering from international flight after customs) very inefficient and also understaffed."
Cons: "Wouldn't let passengers spread out after boarding closed even though there were empty seats"
Pros: "Great entertainment."
Cons: "Delayed, rough flight."
Pros: "Was great"
Cons: "The stewardess left a cabin open, the captain didn't allow us to get out of our seats nearly the whole flight."
Cons: "Misconnect due to El Al flight being delayed."
Cons: "Better customer service with drinks and friendliness of crew"
Cons: "All our chosen seats were disregarded the entire way from Munich back to Raleigh because the airline was switched to United. My family was separated on all flights, even though we chose seats over a month in advance."
Cons: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Pros: "Orderly, quick, ontime boarding"
Cons: "Not being able to bring a carryon."
Pros: "Short and sweet"
Cons: "Delayed due to ice"
Cons: "Serious turbulence. I don’t know to what extent it was avoidable, but my family was terrified for several minutes and nervous for the remainder of the flight."
Pros: "Fast boarding process."
Pros: "We paid to upgrade to economy plus for the extra leg room which made the flight more comfortable."
Cons: "Seats do not recline"
Pros: "The roominess of the plane. Awesome."
Cons: "We were crammed in like sardines"
Pros: "Attendants were nice"
Cons: "Made me check my carry on to destination when lots of people had carry one same size as mine"
Pros: "Crew ROCKED!"
Pros: "I liked the check-in and waiting area at the airport."
Cons: "I did not like that we had to walk so much to the new gate assignment."
Cons: "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
Cons: "It was boiling hot on this flight."
Pros: "Nice crew."
Cons: "They promised me a handicapped seat up front in row 10 when I called on the phone. When I got there they put me in row 22. Refused to change it."
Pros: "Custodian found us blankets and water"
Cons: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Cons: "Crew, timing"
Pros: "It was on time. An incident was handled well."
Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Pros: "Aguadilla airport is crazy at 2:00 am. I never really heard them call for me to get on the plane to Newark so if I wasn't really paying attention I might have missed my flight"
Cons: "It was late and getting there was even worse. I was told I wouldn't make my connecting flight in Newark on the way there so I had to go home and come back the next day. Of course it was weather related so you can't control that."
Pros: "the United app"
Cons: "the bag of mix"
Pros: "Ok flight, no complaints"
Pros: "Overall geeat"
Cons: "Snacks suck I would appreciate one snack instead of a mix of 1 or 2 treats in a bag of nonsense. Peanuts, cookies, pretzels. Choose 1. never got wifi going on either flights. After struggling through downloading the unnecessary apps I was never able to connect, even with assistance from a flight attendant"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "Smooth flight and on time great customer service"
Pros: "Friendly staff, on time, small snack was good"
Cons: "Very little space in seat"
Cons: "It seems that United is always overbooked and does not have space for carry-on's (obligating you to place carry-on's with regular baggage)."
Pros: "Efficiency was great!"
Cons: "Seats somewhat uncomfortable."
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "Delayed bc of weather."
Pros: "They give me a opportunity to check my bags it also was overweight and they give me a chance to flight my bags and paid the extra"
Pros: "Good flight"
Cons: "Very small seats, no leg room."
Cons: "The gentleman beside me had 2 children with him but only purchased 2 seats. He and his children were in my lap and kicking me the entire time. It was a full flight so I couldn't change seats. I paid $330 for a FULL seat to myself, not so I could share the space with the people beside me because United allowed them to purchase 2 seats for 3 people. As a full-paying customer I shouldn't be the one to suffer because of it."
Pros: "Good just hate middle seat."
Cons: "We were boarded on the aircraft. A 737 800 that was booked full. No ac, no pilots, and the weather was fine. It was the worst flight I've ever been on. If you don't know when the pilots are going to arrive, don't board the flight and make everyone sit in a hot plane without even updating the passengers on the eta or departure."
Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."
Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Cons: "The layover/ delay was bad and inconvenient."
Pros: "my flight was on time, and quick which is always helpful. I was able to sit at the seat I picked as well."
Cons: "Boarding took so long between all the kids which i think could have moved faster. The seats are always tight without much room. I'm pretty small so it doesn't affect me as much but I could tell some of the other travelers were uncomfortable. United has got to step up their snack game too. I got like a zesty ranch snack and I was happy I brought my own snacks."
Pros: "The flight overall went fast - boarded, took off, landed within an hour."
Cons: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Cons: "flew delta on way down to liberia and they did not charge for any entertainment."
Cons: "I upgraded to first class but when I went to the airport, they made me wait in a line and tended coach passengers first. When I got to Newark, some of my luggage came out first but the rest came out after coach. I think for what I paid, service was lousy."
Pros: "Good crew Landed on time"
Cons: "Bumpy ride"
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "The softest landing on our whole trip!"
Pros: "Crew was grumpy. So glad that I brought my own water and snacks for the long flight! Why would I pay $2.99 for water on the flight? No Wi-Fi, AT ALL. Ridiculous to have to pay for everything. Never again. You guys need to update your system. No savings at all."
Cons: "Stop charging for every little thing. Train your crew better to deal with travelers. Update your services."
Pros: "Seats are not that small . It’s comfortable"
Cons: "The doors did not close on time and the plane left at least 15 minutes late due to boarding delays."
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Cons: "Some free snack and soda or water"
Pros: "The crew was very good, the plane was clean. The seats seemed brand new and were relatively spacious."
Cons: "I was not made aware that the regular seats do not recline as they do on all other airlines I have ever traveled on. Since I was taking a long, red eye flight it was impossible to sleep. When I asked an attendant I was told that they are 'predesigned for your comfort'..."
Cons: "I couldn’t reschedule or move my flight."
Cons: "Make seats recline"
Cons: "Lots of things that are included on other airlines are treated as luxuries with Frontier. The seats were less comfortable than buses I’ve been on."
Pros: "Quick and easy check in."
Cons: "With visibly injured foot , I struggled putting luggage in overhead bin and flight attendant stood behind me calling out but offered NO assistance. The same when unloading. Customer service should not be compromised for economic fares"
Pros: "Fast boarding, luggage arrived and undamaged"
Cons: "We were delayed almost 4 hours with no explanation"
Cons: "I believe the pilot flew to high. Me and my friends ears popped severely and caused pain."
Pros: "Price, on time and cleaness."
Cons: "No entertainment (magazines, movie, tv) and seats a little uncomfortable."
Pros: "The boarding process was organized and the plane was clean. The service was top notch. I was a little surprised about the price to check a bag ($40 each way). I must consider that when comparing rates in the future. I will definitely fly with them again."
Pros: "Easy check in and boarding"
Cons: "My neck pillow"
Pros: "There was enough leg space and the flight was on time."
Cons: "There was no entertainment or food but that was expected. Otherwise a really great flight."
Pros: "Plane was new - very impressive!"
Cons: "Plane was delayed with no explanation, No free snacks - just free water, high baggage fees"
Pros: "AFlight was fast and crew was accomdating."
Cons: "I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg."
Pros: "We took off 10 min early and arrived 27 min early!!! Pilot’s 2 announcements were friendly and informative"
Cons: "It was hard to understand the flight attendant’s announcements"
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Cons: "I don't like the seats, they have no cushion and they don't recline. Plus the tray table is super small. Also you pay for all drinks. Another thing the pressure is horrible in these planes. It seems they try to cut down on cost so the cabin is not pressurized right to reduced your ears from getting the over pressure from the ascend and descent of the plane."
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "I really liked how amazingly friendly all the crew were. They all had a real smile and tried to help every costumer Kindly. Never saw this from ANY airline. They are EXCELLENT!"
Cons: "Many crying babies, most but that's nothing you could do LOL!"
Pros: "Flight got cancelled at the last minute and they didnt try to communic"
Cons: "Still waiting for my refund"
Cons: "Our flight from LAX to RDU through DEN was supposed to have a 2.5 hour layover. In LAX we found out that the layover had changed to almost 16 hours. We will never fly Frontier again!"
Pros: "The crew rushed from one other flight to ours and did a great job."
Cons: "I tried to take care of the carry on fee online, but found I had not done so at the checkin counter."
Cons: "Flight delayed several hours. Seats don't recline. No food services unless you pay outrageous prices."
Pros: "On time, no problems"
Cons: "checking in for carry on luggage. Don't understand if I have to go through check in for personal bag? I liked checking in online."
Cons: "See above"
Pros: "In the boarding, counter lady help me by giving priority to check in after understanding I am a bit late"
Cons: "cabin crew was awful , especially one of them really need a psicological review about how to react and handle situations."
Pros: "I didn't miss my connection"
Cons: "The plane was sooooo hot. I was sweating the whole time"
Pros: "The cost value was AMAZING. It was super cheap."
Cons: "There wasn't any entertainment, but I mean, you get what you pay for, right?"
Pros: "The crew was extremely pleasant and attentive. I did not try the food; however, I didn't hear any complaints from neighbors regarding their food purchases."
Cons: "The flight was almost an hour delayed, which appears to be a reoccurring issue. The seats are extremely uncomfortable and difficult to rest in. The option to reclimb would be nice to include in all seating, rather than the first 3 rows."
Pros: "Great price and more comfortable than some of the delta flights I've been on. I've read some complaints, but my personal experience did not reflect any of those issues. I will definitely fly with them on my next trip."
Cons: "It's pay to play. I can see where some people might get all snotty about not wanting to pay for every service, but, for people like myself, it's perfect. For a round trip to Orlando for $70... I don't mind sitting next to strangers in the middle seat, I'll survive not having snack and drink service, and I can keep to myself for 2 hours."
Cons: "We had to wait at the gate for 30 min before take off!"
Cons: "Seats did not recline. No usb. No food. Didn't know till check in that they charge for carry on bags...more than checked bags"
Cons: "The flight ran 4 hours late, no apologies from the staff. The staff is rude and not helpful. Took 2 hours to get the luggage, since they were running behind with all other flights. Not flying frontier again, ever."
Pros: "The price was cheap. I say cheap and not affordable because of the negative."
Cons: "The flight was an hour and a half late so I had to cancel plans because I ended up getting home too late. The seats were super uncomfortable. What entertainment and what food??"
Cons: "Don't like that you have to pay for any baggage other than a personal item."
Pros: "I loved that we left on time and boarding the plane was not a hassle and the crew was welcoming"
Pros: "not a hitch!"
Cons: "had to pay $40. to carryon suitcase"
Pros: "captain & flight crew were awesome!!!! i recommend this airline anytime. very smooth flight!"
Cons: "Frontier has so many hidden fees!"
Pros: "The crew were friendly, considerate, and good at their jobs."
Cons: "The 'best' part: Frontier tried to charge me $104 to correct a mistake in my name during the online check-in process! I called and the customer service person agreed to make the correction without charge but also verified that the company did initially post the charge. In general, Frontier tries to charge for every conceivable aspect of a flight, including ANY seat you select (so you must decline to select any to avoid this) and the little snack bags on flights. Also, the first checked bag costs $35. Use with caution."
Pros: "The flight itself was rather cheap. You're not going to beat $40 buck."
Cons: "I didn't like, however, that they never mention that any additional bag is another $45 dollars. I ended up spending around $120 dollars."
Pros: "Everything was on time"
Pros: "Price of flight, even including a checked bag."
Cons: "Seating space and comfort."
Cons: "Extra fees for things that should be standard. Like a seat! I will never fly frontier again or recommend it to anyone"
Pros: "Crew ok. Seat not comfortable"
Pros: "The crew handled themselves well under difficult circumstances."
Cons: "The seats are ridiculously small."
Pros: "Wasn’t able to board due to the extensive long lines at TSA. SJU needs to improve their staffing to make the process a lot quicker. Missed the flight and wasn’t able to be accommodated"
Cons: "Add more staffing for TSA in SJU to speed up the process"
Pros: "The crew need to be more professional and care the passenger."
Cons: "The Spirit’s airline needs to be more reliable. Fourth hours delayed wasn’t funny."
Pros: "Crew was great."
Cons: "Needs wifi."
Pros: "Crew was great."
Cons: "I know it is coming down the line but wifi would be great especially on flights longer than 3 hours."
Pros: "Cheap no frill airline. Water in the bathroom and $3 for water to drink for a 4 hours flight."
Cons: "Adding my pre TSA check on my board pass and not changing $80 dollars for one suitcase. CRAZY!!! $3 FOR WATER ON A 4 HOURS FLIGHT. We should have at least water for drink for free. Flight was delayed on top of all these inconveniences. Bathroom have no running water too."
Pros: "The fleet has newer planes and the seats were relatively comfortable given the space."
Cons: "They cancelled our return flight for no reason. Two hours in, the front desk had only managed to accommodate 2 families. We were in San Juan at peak season, so all hotels were full. We were eventually put on a connection to Miami, had to wait a few hours in that airport for our next flight, a multi- stop Southwest flight to Richmond, Atlanta and finally Baltimore. it took us 24 h to get home, instead of a direct flight of 3h. Just because the comoany decided we were not worth serving"
Pros: "No seats need more cushion"
Cons: "Better stuff on the menu"
Pros: "Super comfortable. Easy flight"
Cons: "Seat extremely uncomfortable"
Cons: "For the economic is good"
Cons: "Flight was delayed, then we were stuck on the plane for an hour, had to get off the plane, was told it would be an hour, then 5 minutes and back on the plane-only to sit there for another hour!! And we were refused any snacks or beverages-even when we said we would pay!"
Pros: "friendly crew"
Cons: "flight was 3 hours behind schedule"
Cons: "More flights"
Pros: "Muy tranquilo y placentero."
Cons: "El peso de maleta es sólo 40 lbs."
Cons: "We were more than 2 hrs waiting in the plain do to a delay in the plane. They did not offer any amenities until 1 am."
Pros: "I decide to fly with Spirit this time because AA were too expensive. Everything was on time. Smooth entrance process to aircraft. I bring my personal item back pack only. They are not so rigorous with bags at the gate. I pay $104 for my one way ticket and $25 for seat 5A. Buy with enough time and better prices. Wonderful State of the Art Terminal at Fort Lauderdale!! All remodeled."
Cons: "Everything was great."
Cons: ",charging for my personal bag,charging for wather in the plane,drunk staff,unprofessional staff, I am so disappointed and I will tell everyone how was my flight with spirit!!!"
Cons: "They charge for everything!!!"
Cons: "Seats not comfortable at all. No entertainment at all like the little screens for movies or music. Asked for some water (I just wanted a cup of water) and they wanted to sell me a bottle of water for $3. The gave me a half full cup. Had to stay in plane for more than an hour to get out of plane when arraving at Orlando. Even had to pay for my carry on! Never have I ever paid for a carry on with other airlines! And it was very expensive. $105 for carry on + luggage."
Pros: "On time and everything ran smoothly"
Pros: "my son was sick and the flight attendants help me all the way very kind and always asking if every thing was alright thanks to the attendants that day."
Cons: "the seat was really uncomfortable"
Pros: "The price was unbeatable. One of the flight attendants was very comedic in her intercom speeches."
Cons: "At the airport check in, over 100 of us stood in line to drop off bags for TWO HOURS with no Spirit staff in sight. When the staff did arrive, they were slow about helping us, laughed and joked with each other ignoring us, and not even apologetic. Once they began taking bags, they weren't friendly or even very attentive. The flight attendants paid little attention to the customers...stayed all up front eating, talking to each other, or on their electronic devices. The seats are very cramped, uncomfortable, and had no pocket or way to recline (unless you paid extra). There was no complimentary snack/beverage options...not even water...and this was for a 3 hour flight. The overall staff was not friendly or inclined to be helpful."
Cons: "It was horrible everything"
Cons: "Our baggage was not in Atlanta when we arrived. All we were told was to file a claim. Spirit did not have any tracking information for our bag. On top of that, our flight was delayed twice; leaving San Juan and Orlando. Total dissatisfaction. How did a 75 pound bag not get to the right destination."
Pros: "The plane was actually really nice and the attendants on and off the plane were nice as well."
Cons: "Nothing to complain about. Just delayed not your fault."
Pros: "Price was good. They gave a person on plane free air millage for answering a question . The flight was on time."
Cons: "The chair gets uncomfortable after a while."
Cons: "Like always unexpected delay and cancellations . This is completely unacceptable and it will get them out of business es"
Pros: "Nothing tangible about the flight. Though the attendants were nice and didn't have a problem with people overall."
Cons: "Nearly everything....and I'm not the only one. The whole flight iscompletely upset with the whole experience. #1 Checked bags are overpriced and way too many bits and ifs #2 The seats are old and not too comfortable...padding is poor #3 ZERO!!! Entertainment #4 Poor service from management (our flight has been delayed over close to 4 hours now and #1BARELY ANY COMMUNICATION #2 MISCOMMUNICATION #3 NOT ONCE A SERVICE has been offered to ease the inconvenience (everyone's hungry, upset waiting etc) I dare for anyone to suggest that this is the cost of flying an Economy flight. I have flown JetBlue and Delta and those 2 guys are OUTSTANDING. (Bags included/Descent snacks/Starbucks coffee/Entertainement 10/10 with free movies on demand!) I Will NEVER Board SPIRIT AIRLINES AGAIN until they give an entire update to their Airline and Airplane service and craft."
Cons: "Will never fly spirit again. Didn't know was going to have to pay 200 dollars if I want our clothes to go too. Not cheaper to fly with this company"
Cons: "Flight took off 3 hours late because of equipment problems. My connecting flight on Spirit took off about 10 minutes before my delayed flight landed. They couldn't wait? No other flights were available "for the next five days." They bussed us to our final destination. I vought an airline ticket and got a bus ride instead. Spirit truly didn't care."
Cons: "Unprofessional staff"
Pros: "You get exactly what you pay for. A no frills service that gets the job done."
Cons: "The smaller aircraft are a little uncomfortable"
Pros: "Thankfully there were headrests on the seats so I could sleep but otherwise, minimal comforts and obviously no beverages (not even water) included. One of the female crew was not in a good mood and was curt toward passengers."
Cons: "Todo muy bien. Nunca he tenido problemas. Muy atentos y buen servicio dentro y fuera del avión"
Cons: "The money that you might save, at the end you end up paying for all kind of fees. Super uncomfortable and inconvenience"
Cons: "Very bad experience. I was charged $110.00 for my small carry-on baggage round trip. Then for my seat selection another $11-20 dollars. Then, they even charge for a coke or any drink. This is a bad way to do business & keep customer flying with Spirit . I will never Travel with this company again. I would not recommend it to anybody."
Pros: "No food crew not friendly"
Pros: "Staff made it fun after so many hours lay over we boarded into the flight going to Puerto Rico staff was so much fun me and my wife had a great time"
Cons: "This is no way to treat people! Just decide to cancel the flight! We got stranded in ft Lauderdale overnight, thank God we have the means to stay overnight but if someone hasn't got the extra money to spend on a hotel and food etc until the next night?? It's disgusting behavior! I will never fly with them again, I will pay more for my family of six, anyway we paid so much for the delay, and I will not get stranded! By the way, this is the second time it has happened to us!!!"
Pros: "Bad flight I was wet from deipping juice from over head naggage. Had to be cleaned by crew. Got my hair wet and sticky also my blouse and jacket. Also, the tray table did not open seat #3c."
Cons: "Customer service was terrible before both of my flights. Both times I was not assigned a seat and had to go to the counter to get it. When I got to the counter no one had boarded the plane. By the time everyone had borded the plane I was still in the line. I had already told the representative that I needed a seat. I was getting anxious because I did nnot want to lose my flight and attempted to talk to both reps to see what was going on. One told me I had to wait for the other rep, without even looking at my face. The other ignored me many times until he heard me complain to another customer."
Pros: "It was not a good experience. It took over a hour to recurve my luggage to go home."
Cons: "The price of the bags are ridiculous."
Pros: "The service"
Cons: "Not even water or peanut. Plus, $50 for my 22 lb suitcase please..."
Pros: "I liked that everyone was polite and atentative."
Cons: "Had to pay $ 110 dollars for two carry on bags tryed to save thirty dollars by not flying with jet blue and ended paying for two carry on bags at 55 dollars each then the flight was late one hour no free snacks or water had to pay three dollars for a bottle of water the flight attendants were rude and seemed bored yawning my wife and iare very disappointed that we made the mistake of flying with spirit lousy service flight delayed overcharged were very unhappy."