2.0
We waited over 45 mins for the shuttle that’s supposed to come every 10/15 mins. When calling they just kept saying it was on the way. If I would have known how long it would take I would have taken an Uber to save valuable vacation time. Once in the office it took I er 45 mins to be in a vehicle. Return was super easy.Reviewed Jul 1 2025
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2.0
Not recommended! Didn't have the car we reserved. Vehicle we did get was used hard. They aggressively upsell insurance. Showing your insurance card to decline insurance isn't enough - they force you to show the declarations page.Reviewed Jun 22 2025
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10.0
Great service. We dropped off early before the shuttle service started so the manager drove us to our airline in the rental car so we did not have to unload luggage twice.Reviewed Apr 18 2025
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10.0
I ALWAYS rent with ACE if possible!…….the process is quick, employees great and prices are consistently the lowest!!!!Reviewed Apr 11 2025
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4.0
Didn’t have the suv size we had booked and paid for. Forced to upgrade for $ at the locationReviewed Dec 30 2024
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2.0
Deceptive and bad business practices. They claimed liability insurance was required by the state of Hawaii, which is false. It’s optional. This led to an additional 30 a day charge, that was unnecessary. Not only that, they overcharged me - for fuel even though I returned the car with a full tank and they charged me an additional day of the liability insurance. Don’t use ACE and don’t trust them.Reviewed Nov 25 2024
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2.0
It’s not at airport and you speak with a sales rep over an iPad. Also made me buy insurance I already had informing me it was a “Maui” rule to add more. I wouldn’t use these people againReviewed Nov 21 2024
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2.0
Car was fine and worked without issue. When I arrived I was told I was required to purchase liability insurance despite having insurance through my credit card, so the price was nearly double what I was quoted through kayak when I booked.Reviewed Nov 20 2024
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2.0
Terrible customer service. Didn't send the shuttle to pick us up for over an hour. We called 5 times to get the shuttle and were told it would be there in a few minutes each time. After the fifth phone call, we were told that they didn't even have the vehicle that we reserved, since we didn't prepay for it. Once we found out about not having the proper vehicle, we went to Budget, which is located directly at the Maui airport (OOG) and got a good vehicle. ACE was absolutely awful to work with. I feel sorry for the other 4 older couples who sat and waited for the shuttle, which may have never showed up. This ACE location requires a shuttle van and that service is very unreliable. In addition, their shuttle service does not start until 8 am, so if you have an early flight out of Maui, then you have to arrange for an Uber/Lyft to meet you at their drop-off location and drive you to the airport at your expense. Just rent from a service located at the airport for the best experience and not waste valuable Maui time at a car rental company who doesn't care about you!Reviewed Nov 18 2024
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2.0
Car was dirty- not comparable to car requested. Very slow and rude service at pick up and drop offReviewed Aug 31 2024
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2.0
Ace booked rentals were transferred to another company called NU and it was a 2hr wait. Originally reserved a Jeep Wrangler for $400 but ended up with a SUV. Also had to make a new reservation at the counter with total bill being $800. Guess Im sticking with Enterprise next time…Reviewed Aug 22 2024
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8.0
Good experience- interior of car was clean and nice. Outside had lots of knicks, scratches and small dents which made me anxious for drop off. We took pictures when we picked up, and it wasn’t an issue at drop off. Very easy drop off experience and great shuttle to and from the airport in Kahului. I would rent again when looking for a great price on a rental car.Reviewed Aug 11 2024
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