10.0
Great, the people at ACE in Maui are very nice! Vehicle selection is great and they are well taken care of.Reviewed May 30 2023
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10.0
Service was great. Wasn’t too happy to find out that I overpaid for the rental online through kayak.Reviewed May 26 2023
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10.0
Very good and very convenient will definitely go Ace againReviewed May 22 2023
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8.0
The car was a good value (Ford Fiesta) which was $400 less than competitive companies for the 3 weeks in Kahului Maui. Pick up and drop off at the airport was convenient. Personnel were friendly although it was very crowded. The car was not very clean but we didn’t care too much about that. Ace required a Security Deposit of $350 in excess of the agreed upon rental charge and proof of our Insurance at check-in but both we’re returned.Reviewed May 20 2023
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2.0
Incredibly rude staff at pickup. I also reserved a compact car and they gave me the biggest suv. Car was clean, drop off was super easy.Reviewed May 15 2023
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2.0
Didn’t get a rental there. Went to pick it up and they tried to charge me 300%Reviewed Mar 27 2023
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8.0
The car was dirty and not well maintained. The pick up was also complicated. Better instructions on pick up. It is not located where all car rental are picked up but the opposite way.Reviewed Mar 27 2023
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10.0
Our first van had a mechanical issue but we were able to swap the van quickly.Reviewed Mar 22 2023
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2.0
Not aware of office hours before booking! They closed at 430, we landed at 530. couldn't get car until next day, I told office ahead of time that we wouldn't be there until next morning and when we arrived they said they canceled our car because no show. Very displeased, poor customer service. Had to zoom call and dealt with someone in CA. Workers in actual office were very nice and helpful, but not the "manager" in CA. Never again will I use them.Reviewed Mar 9 2023
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10.0
Excellent customer service-Really helpful and friendly. I arrived early but check in staff worked with me to get me a vehicle right then. I appreciated that very much! Th woman at the counter was great! Drop off was so easy and the employee I dealt with there was a 10/10! Shuttle to airport was ready and waiting and the shuttle driver was also a 10/10! This is the second time I’ve used Ace and I am now sure I will be a regular customer when I travel to Maui.Reviewed Mar 9 2023
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4.0
This is a friendly branch of ACE in Maui that is a ways away from the airport, so it requires a shuttle. That was pleasant and nice, but the check-in process was laborious, because they connected us to a guy in a call center in San Diego over Zoom. This was absurd— he was painfully unprepared to handle a non-US license and international paperwork. Plus for some reason he wasn’t able to send me the one time password needed to activate everything. No joke this whole process took 45 minutes and wasted our first hour in Maui. And meanwhile the other staff onsite were all lounging around playing with their smart phones. It was absurd.Reviewed Mar 5 2023
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10.0
Good value for the moneyReviewed Mar 5 2023
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