Book Ace car rentals at Kahului Airport

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9

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car was cleancar available

friendly staffget the car

shuttle from the airportcustomer service

8.0

Pros:YesCons:Too ExpensiveReviewed Jun 27 2021

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8.0

Pros:Staff was friendlyCons:No signage at the airport. You have to call their generic 1-877 number which is for all the ACE locations, and Maui isn't one of them! I only got their direct number because an airport worker who deals with unhappy ACE customers wondering how to contact the local office has their number memorized and gave me the number, else I would still be on hold with the nationa number. The office closes at 3:00 and if you drop it off after hours, there's no one sitting in the office (which is a closed Lexus dealership) to take you back to the airport. Eventually found a person sleeping (?) in the office who drove me in my same car back to the airport where I had dropped off the family. This business is really "Hawaiian Vans" DBA as "ACE Car Rental"Reviewed Jun 18 2021

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10.0

Pros:Loved the staff so helpful and so kind especially Robert! He was wonderful to work with and made the whole process easy. We will definitely use and refer Ace to all friends and family!Cons:Nothing! They nailed it!Reviewed May 26 2021

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10.0

Pros:The convenience and the kindness of the staff especially Robert!Cons:Nothing!Reviewed May 26 2021

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10.0

Pros:Staff was very helpful, even worked with me to make special arrangements to pick up vehicle off hours. easiest rental i have ever had!Cons:Nothing it was excellent service.Reviewed Apr 14 2021

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2.0

Cons:Even though I rented the vehicle almost a year in advance, and a month before our trip they canceled me! I was horrified! I was told they were over booked. Come on cancel mine from that long ago? So, had to work with them to get another one, of which cost almost double. Was told we would be reimbursed the extra upon our return, but it was just the hassle of having to start over, when I know we were ousted because I had a good price from them so long ago and took it. We even had to rearrange our travel because they were only open 11:00-3:00. It was just a shame we were treated like that.Reviewed Mar 7 2021

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2.0

Cons:I requested a refund and I still haven't received it. When I call Kayak, they tell me to contact Ace. When I call Ace, they tell me to call Kayak. The transparency and customer service is borderline fraudulent and should be reviewed by the BBB.Reviewed Apr 7 2020

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6.8

Pros:Car was fine and in good condition.Cons:Drop off and pick up are a bit of a hassle as it is off site. We booked a Jeep Grand Cherokee and there similar was a Hyundai which I think is miss leading.Reviewed Mar 23 2020

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9.2

Pros:Staff seemed committed to moving things along quickly; when we just missed the shuttle to the terminal, they had one of the drivers take us over in the car.Cons:The pickup could have been better. The website said to go to the median and wait, and when we called the number listed, we got the same instructions. As it turns out, this was incorrect and they were now picking up at the old rental car shuttle area. We had to find the number for the local office to get correction. They were nice and came to get us where we were, but the discordance between the information from the corporate office and the reality on the ground was frustrating.Reviewed Mar 12 2020

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8.8

great new car rental agency in Maui!Pros:pleasant, efficient employees and good value. There were no hidden or added fees.Cons:on the phone I was told that adding a spouse as a driver did not cost extra but when I picked the car up, there was a $10/day fee for this.Reviewed Feb 9 2020

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10.0

Pros:The staff was courteous and kind. We didn’t have to wait long for shuttle to and from airport or for checkin/checkout. I highly recommend them!Cons:No!Reviewed Jan 26 2020

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8.4

Pros:The staff was very friendly and helpful. They called me at home to see if I was still picking up the van and even checked if I needed shuttle service. it was so easy to drop off the van after hours.Cons:I wish I had gotten a written receipt. I did not get my e-mail receipt for some reason. The van's a/c was not working good. it was not cold. Only cool. When I used the brakes while going downhill the whole front end began to shake..even when I took my foot off the brake pedal. There were only seats for 11 in the van and not twelve.Reviewed Nov 29 2019

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• How much does it cost to rent a car from Ace at Kahului Airport?

  On average a rental car from Ace at Kahului Airport costs $88 per day.

• What is the most popular rental car from Ace at Kahului Airport?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Ace at Kahului Airport.

• Where can I find Ace car rentals at Kahului Airport?

  445 Kele Street is the closest Ace rental location to Kahului Airport. The telephone number for this location is +1 808 465 2421.

• Does Ace offer shuttle or airport pick-up services from Kahului Airport (OGG)?

  No (According to our data)