10.0
Picking up and dropping off the car Was super fast and easy. Loved the cad we got, the exact same one we have at home!Reviewed May 26 2023
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10.0
Our flight was cancelled so had to get a rental quickly. I was able to find vehicle online and pick it up seamlessly within 30 minutes.Reviewed Apr 20 2023
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10.0
It was an excellent rental experience!Reviewed Mar 29 2023
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2.0
It took 3 hours for them to get our car. All the other car rental companies were taking 20 minutes.Reviewed May 26 2022
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4.0
The Car was in good condition, nice and clean. Customer service was terrible and slow. We had to wait over an hour just get a vehicle. I will never use Payless or Budget again.Reviewed May 11 2022
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6.0
The pick up was HORRIBLE. We went to “the other side of the railing” to pick up our car. I thought that it would be ready for us. NO! about 18-20 people were also waiting. After about 40 minutes our car arrived. No instructions, nothing. It just was placed in one of the spots in front of us with the keys in it. Very “contactless” for sure. We wanted a compact car. We got a Chevy Camaro convertible! 😞 Poor visibility, difficult to get in & out of. Gas guzzler too, which was our loss. Perhaps most folks would be happy with this car over a compact, which we ordered. They didn’t even ask if it would be ok, or have another option for us. Budget can & should do better.Reviewed Apr 6 2022
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4.0
Like: Free upgrade Dislike: Slow service and had to wait 40 minutes for our car to be ready.Reviewed Jan 17 2022
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10.0
Wish they had newer carsReviewed Dec 25 2021
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7.2
Pros:Drop off was easy. Very friendly.Cons:Car was very dirty and not well maintained. Not enough employees during the pick-up process, 2-3 employees with 10+ people in line.Reviewed Feb 25 2020
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2.0
Cons:Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!Reviewed Dec 30 2019
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6.8
Cons:My reservation was for a Jeep Cherokee or similar model. The best we could get without an increase in price was a Jeep Compass-not even close to a Jeep Cherokee, but decent price overall. I just didn't appreciate being misled.Reviewed Nov 28 2019
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10.0
Pros:Pick up and Drop off EasyReviewed Oct 18 2019
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