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2.0
When arriving at airport called number for shuttle to pick up only to be told the company went out of business stranding me at the airport with no rental and offered no help. Didn't receive any prior notice that they went out of business so I could make alternate arrangementsReviewed Jul 10 2022
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2.0
I did this specifically for an airport pickup, and then it turns out ACE doesn’t have airport pickup, although it had said it did.Reviewed May 9 2022
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10.0
Very nice people. However, the shuttle service was too slow and pick-up was lengthy.Reviewed Apr 10 2022
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2.0
Ace has absolutely no business being a car rental option for Kayak.Reviewed Feb 1 2022
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2.0
They are open limited hours with no after hours option so if your flight is delayed you’ll be left stranded, as I was. Not worth the cheaper price.Reviewed Jan 24 2022
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2.0
The rep up charged us and wouldn’t honor the price of the quote even though I showed her the email confirmation and itinerary. She was very rude and pushy - poor customer service. On top of not honoring the price she tried to charge us for 3 days when we only needed it for 2 days. Will never use Ace/Mex Rent A Car again.Reviewed Jan 18 2022
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8.0
It was simple to reserve the car/SUV online. Down sides were, you had to take another shuttle from the regular airport shuttle to the rental place. The other down side was after leaving the rental lot, the check engine light came on (it happens). They immediately switched vehicles out without any issues (appreciate that). Maria was very helpful. Thank you. Easy rent, good experience.Reviewed Dec 30 2021
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6.0
Actually kayak was fine. However, the car rental they suggested did not have airport shuttle, even though that was started. San Diego has restricted access to the main terminal for car companies. When you reach the RENTAL CAR CENTER, on a shuttle bus, you will find no counters for Mex or Ace. You must call them on a separate line and wait outside for THEIR shuttle. It was a little over and hour before I was on my way. This fact needs to be rectified.Reviewed Dec 12 2021
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6.0
I paid for my rent on line when I made reservation and I was charged again when I picked up car !?Reviewed Nov 30 2021
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6.0
Had some discussions around additional insurance, which was taken care of by Junior in a positive way.Reviewed Nov 1 2021
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2.0
Missed the pickup apparently. Then spent two hours trying to get ahold of someone. Finally gave up and rented a car from a competitor. Will nReviewed Oct 30 2021
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2.0
Last minute change not reflected on their website regarding taking a car out of county which would trigger a $500 charge each wayReviewed Oct 19 2021
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