Reviews for Ace in San Diego
- All reviews 100%
Based on 73 reviews
Apr 24 2017
Pros: It was cheap
Apr 18 2017
My flight was late and they were closed so I called in the morning
Cons: Price was not honored next morning double the price
Apr 13 2017
Cons: Extremely poor desk service. It probably took over an hour to get the car once I got to the office. There were multiple people in line and only one person to attend to all of them. Other off-site car rental places that I have used in the past shuttle you back to the terminal at the airport as opposed to dropping you back off at the rental car center. Overall I was extremely disappointed in their service.
Apr 12 2017
Cons: walk-through should be done together.
Apr 3 2017
Pros: How friendly and fast the service was.
Apr 1 2017
Time Consuming Process, Dishonest employees
Pros: When we dropped it off, whatever employees helped us were great. We were refunded the days we didn't use. We didn't get hassled for turning it in early. We were in and out in about 15 minutes. Somehow, everything went smoothly for the dropoff on Wednesday night, March 29 at 7:30 pm.
Cons: It took us 45 minutes after getting to the "rental car hub" to ACE's location, then another hour waiting in line before we got our car. All of this while we were exhausted and hungry. We had hoped there would be some convenience with getting the car; there was none. I wished we had gone with anyone else, or just paid a lot more and taken Uber/Lyft everywhere. The employee who was there for our pickup also was intentionally dishonest with us, and it seemed to be company policy. He told us it would be cheaper for us to agree to pay for them to fill up our gas, at their "lower" rate. Luckily, we asked if we would only pay for missing gas or a full tank, and only then did he tell us we would be responsible for paying for a full tank! This is entirely misleading and dishonest. Also, their rate was about normal for nearby gas stations. Furthermore, the car itself has issues. The battery died on us after 5 minutes of having the key in the ignition but no radio, air conditioning, or lights on. Also, the electrical system malfunctioned on us regularly. If we put the turn signals on, but turned them off before turning, they would stay on. And we could not turn them off! This was incredibly unsafe with other drivers around us understandably assuming we were turning. We very well could have been in a serious accident due to this. All in all, a horrible horrible experience with ACE, and I would not recommend them to anyone. Even if it is the cheapest option, you are better off cancelling your trip until you can pay for some other company. Absolutely terrible experience.
Mar 29 2017
Cons: One person working the desk and it took an hour to drop my car and leave
Mar 28 2017
Pros: Great service!
Mar 26 2017
THEY HAD NO CARS!
Cons: Had to take off site Shuffle to the office from main car rental center. When we got there, there were no cars. They did find a reservation for us at Alamo and gave us the $20 difference in cash, but then we had to wait for the shuttle to come back so we can go to the main car rental center. It took about an hour all together and would have been easier he just rent from Alamo to begin with. The guy who helped with everything was great but the situation sucked
Mar 14 2017
Best car rental for local trips
Pros: I got a brand new van for under 40 dollars per day. Awesome price!
Cons: Restricted to 150 miles for 1 day. Good for local, short distance trips.
Mar 10 2017
Pros: A pretty good car, for a relatively decent price.
Cons: Different options for the choice if the first car that they gave was not suitable.
Mar 5 2017
Pros: Great price. The car was clean. The staff were competent and professional and explained everything well.
Cons: The pickup/drop off location was difficult to find on return. The map on the paper given to us needs to be changed so it prints out readable. It was in color and they had it on the paper, but you couldn't read it b/c of the poor image or print quality. The pickup/drop off location was also cramped, but that may not be able to be changed. If it could it would be a better experience.
Mar 4 2017
Pros: Good service to and from airport. Good car. Dropping off the car was easy.
Cons: Picking up the car took way too long. Workers tried to service multiple customers at the same time. Nobody was happy.
Mar 4 2017
Pros: I arrived from my flight at 8pm and Ace was closed. Poor hours and poor quality assurance.
Mar 2 2017
Rental was what you pay for
Pros: The price was good.
Cons: The process was tedious. I had to take a shuttle to the rental car hub. Then I had to take another shuttle to the counter for Ace. It takes an additional half hour. The counter was also slow getting my car as there was only one person working.
Feb 21 2017
Pros: Good rate.
Cons: Shuttle from airport terminal to car rental lot. Then wait for an ACE shuttle from car rental lot to off site ACE car rental lot. Really?
Feb 15 2017
Pros: Fantastic customer service. Easy, affordable. Would rent again.
Feb 13 2017
Overall fine, just make sure to look at the condit
Pros: Overall everyone was nice and the vehicle worked.
Cons: The man at the counter gave me the yellow slip and said there was no damage. There was literally damage on every side of the van including scratches, dings, and a very scuffed up dented bumper. Had to walk through it with someone and mark it up. The guy then said "anything else?" as though I was bothering him. Yes, why was do I have to point out all the damage and to make sure I don't get charged for prior damage?
Feb 10 2017
Cons: Limitation of allowed driving range Not disclosed during booking Two trips from and to airport
Feb 7 2017
Would use this place again.
Pros: Shuttle drivers were great. I received exactly what kind of vehicle I needed.
Cons: The whole gimmick at the onset of trying to get me to pay for more insurance when my insurance covers everything with re take and I say that and then the whole fuel gimmick. It is definitely cheaper to get it on my own.
Feb 6 2017
Pros: the cheap price
Feb 6 2017
Pros: Not a single aspect of the rental
Cons: The customer service was atrocious.
Jan 29 2017
Off site location but friendly staff
Pros: Beware, give yourself extra time when you drop off the car because I almost missed my flight. Luckily it was delayed. Their shuttle driver dropped me off at the car rental building where you have to transfer to another shuttle service. IT TOOK FOREVER!! Also, don't buy their gas unless you plan to use the entire tank...they over charged me for full tank but I only used a fraction of it. Because they didn'5 disclose that, they were nice enough to credit it back to my card so all was good. Other than those two incidents, customer experience and staff were nice.
Jan 23 2017
A bit longer to get there, otherwise good
Pros: It takes 2 shuttle rides to get there, but otherwise good.
Jan 17 2017
Pros: The pricing was competitive
Cons: The location is off site, which takes extra time getting to and fro
Jan 1 2017
Pros: Price and transparency. They were open on Christmas day and drop off was prompt
Cons: Flexibility and lack of upgrades especially when the booking said Toyota Yaris or similar. Also the rental location is off-airport locations and takes an extra 30mins as you need two transfers from terminal
Dec 28 2016
Don't be on a late flight
Cons: We got to our destination late by about 3 hours and so our original reservation was cancelled and we had to deal with a price we weren't expecting. So don't be late or you will lose your deal, the entire point of renting with them in the first place.
Dec 4 2016
Didn't get the ca.
Cons: When I got to San Diego didn't know they were off site. When I call them they didn't answer. I had to rent with another company paying twice as much. Very disappointed.
Dec 4 2016
Wasn't what I expected
Pros: Friendly service
Cons: I didn't realize that ACE was not amongst all the other rental car companies, not well marked at all. Had to take two shuttles and wait approximately 20 minutes for the shuttle to get to ACE. Also, car was damaged when I picked it up.
Dec 3 2016
Cons: The place is a little hard to find. The line and wait for the car took 45 minutes, and then I learned there was a restriction to no farther than LA from SD! When I asked them about it, they said, you should have read the terms and conditions...in other words, the fine print. Not exactly customer friendly. I wonder what would have happened had I needed roadside assistance....glad I didn't have to. Will spend more money the next time, and choose someone else.
Dec 1 2016
I had a great experience.
Pros: I was supposed to get a Toyota yaris which I was actually worried that my younger sister with autism would dislike. I got lucky, and got to rent a Kia Soul which she liked. I was very appreciative of the great service I received at such a great rate. Thanks so much!
Cons: Not a fan of the mandatory credit card rule. My debit has a VISA symbol, so I thought that would be acceptable. But, having my American Express card had some advantages, so it wasn't inconvenient. I noticed that along with the agreed rate, insurance, and tax there was also a $10 charge. I don't recall what that is about. But, otherwise I was delighted.
Nov 26 2016
Pros: Staff was professional, friendly and easy to work with.
Nov 21 2016
Good Rental but secretly got charged exrta
Pros: nice clean car, easy to rent
Cons: Got charged extra
Nov 17 2016
Cons: On the way back to the rental car shuttle service the Ace driver talked on his hand held cell phone most of the way.
Oct 11 2016
Pros: Great price, service and car.
Cons: Little annoying that you have to take a separate shuttle from the main airport rental center. Their shuttle comes frequently enough though so wasn't a big deal.
Jul 27 2016
Pros: Justin was very helpful and nice. Great customer service.
Cons: Location was not with the rest of car rental companies. And needing to pay extra for early drop off.
Jun 4 2016
Pros: It was quick and easy. Car was great and Roger was very helpful at drop off.
May 4 2016
Pros: We were so pleased with the value and service, that we immediately rebooked for our next trip to San Diego
Mar 9 2016
Cons: When winning the car from KAYAK you did not inform myself that Ace Rent-A-Car closed at 8 o'clock so I was stranded the first night without a car .and also was not stated that you have to catch two shuttles to get to a sprint rental ca and also was not stated that you have to catch two shuttles to get to Ace rental. This should all be stated in the original contract when making the reservation . I even called ace riddle a week prior before leaving on my trip and they never informed me this . Since very poor service I will never use this service again
Feb 23 2016
Pros: Fast easy service
Cons: Lots of unexpected taxes and fees at return, added a hefty amount to the bill.
Dec 1 2015
Cons: Took too long to get picked up