Reviews for Ace in San Diego
- All reviews 100%
Dec 4 2016
Wasn't what I expected
Pros: Friendly service
Cons: I didn't realize that ACE was not amongst all the other rental car companies, not well marked at all. Had to take two shuttles and wait approximately 20 minutes for the shuttle to get to ACE. Also, car was damaged when I picked it up.
Dec 3 2016
Cons: The place is a little hard to find. The line and wait for the car took 45 minutes, and then I learned there was a restriction to no farther than LA from SD! When I asked them about it, they said, you should have read the terms and conditions...in other words, the fine print. Not exactly customer friendly. I wonder what would have happened had I needed roadside assistance....glad I didn't have to. Will spend more money the next time, and choose someone else.
Dec 1 2016
I had a great experience.
Pros: I was supposed to get a Toyota yaris which I was actually worried that my younger sister with autism would dislike. I got lucky, and got to rent a Kia Soul which she liked. I was very appreciative of the great service I received at such a great rate. Thanks so much!
Cons: Not a fan of the mandatory credit card rule. My debit has a VISA symbol, so I thought that would be acceptable. But, having my American Express card had some advantages, so it wasn't inconvenient. I noticed that along with the agreed rate, insurance, and tax there was also a $10 charge. I don't recall what that is about. But, otherwise I was delighted.
Nov 26 2016
Pros: Staff was professional, friendly and easy to work with.