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2.0
Drop off was simple but service was poor. Agent did not greet, acted rude, did not ask if everything was okay with rental. Immediately went on the offensive into what I was going to be charged. I asked what the problem was and the response was that the car needed to be detailed and will be out of commission for a few days which I was going to be responsible for. If I would've been notified, I would of ran the car through a $20 car wash and vacuum; never had an issue with simple debris at other rental locations; I was under the impression that the cost of the rental included a wash. Also, never received a receipt of the breakdown for paying 3X the quoted price.Reviewed Jun 1 2023
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2.0
I paid. I arrived to rent a car. Guy refused to rent me the car for no plausible reason. He said “We’re closed, it’s past 6pm and I’ve been working too much.” and it was 5:30pm. Worst experience in my life.Reviewed May 1 2023
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2.0
When arriving at airport called number for shuttle to pick up only to be told the company went out of business stranding me at the airport with no rental and offered no help. Didn't receive any prior notice that they went out of business so I could make alternate arrangementsReviewed Jul 10 2022
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2.0
I did this specifically for an airport pickup, and then it turns out ACE doesn’t have airport pickup, although it had said it did.Reviewed May 9 2022
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10.0
Very nice people. However, the shuttle service was too slow and pick-up was lengthy.Reviewed Apr 10 2022
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2.0
It was the worst car rental experience I have ever had. I booked through Kayak, prepaid and flew into San Diego. After landing, wewere waiting with several other Kayak customers for the shuttle, and when it showed up, the driver said "we don't have any more cars". They weren't apologetic nor did they give us a voucher for a future rental. They said Kayak overbooked them and that was that. They did offer to give us a refund. I then had to go to Avis and pay an enormous amount because they were almost out of cars. I would never rent a car from there again. So buyer beware, you get what you pay for.Reviewed Mar 3 2022
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2.0
When I arrived at the car rental station I couldn't find Ace. I called 3 times - was connected to someone, then when i asked where they were, I was put on hold then disconnected. I never found the Ace rental counter.Reviewed Feb 28 2022
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2.0
I had to give a deposit of 500. I wish I was informed of such at the time of booking the reservation. So there was no rental and a major inconvenience.Reviewed Feb 22 2022
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2.0
Was looking for Kaysk car rental, not Ace. Never rented car. I need to be reinvburst for insurance paid.Reviewed Feb 20 2022
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2.0
Car not available because the lot was closed when my flight arrived. Had to go to another company and had to pay top dollar for a different car at a different car company.Reviewed Feb 16 2022
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2.0
Called before pickup and was told debit cards were accepted as payment. I got there and was told debit cards were not accepted. Problem with ace, not kayak or Priceline. Thanks. -NickReviewed Feb 8 2022
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2.0
Ace has absolutely no business being a car rental option for Kayak.Reviewed Feb 1 2022
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