Reviews for Alamo in Birmingham
- All reviews 100%
Aug 11 2017
Pros: The price and quick drop off!! The mini van was actually a great ride and comfortable.
Cons: The fact that searching for the car at pick up sucked!! It was in the space we were told it was and had to walk around trying the alarm to find the van...once we located it...I had to go back in and say that even though it was supposed to be "no smoking" the van smelled like cigarette smoke, so we wouldn't be charged with that..then to inquire as what I was supposed to do with the form for damage. I was just used to employees of the rental company walking with you to check out the vehicle. The van also has candy on the side of the passenger seat which meant it wasn't cleaned thoroughly but I wiped it down before my children rode in it.
Aug 6 2017
Pros: Car and service was great
Jul 16 2017
Pros: Rep was working alone and had a few customers in line. She was quick and precise with each customer. Answered all of our questions and remained very professional. She handle customers for two different rental companies.
Cons: Get your reps help so you don't overwork one person. Several reps outside; one of them could have been at the intake counter
Jun 16 2017
Cons: I picked up a car from Birmingham, AL and it had Florida license plated on it. I paid extra for rental because it was a one-way rental. It seemed that I was the one returning the car to Florida that someone else dropped off in Al. why was I charged the premium price for doing ALAMO the service of returning the car to FL?