Reviews for Dollar in Birmingham
- All reviews 100%
Mar 17 2017
The CEO of Dollar needs to spend a minute in the s
Pros: I had the nicest woman help me. Unfortunately I had a huge complaint from my rental in Orlando - and due to protocol according to customer service, I had to deal with it at "drop off" - which is totally unfair. Why should the Birmingham clerk have to apologize for the service in Orlando???
Cons: There were 1, then 2, then 3, then 6 people waiting in line. And one woman clerk to handle all situations. There were "turtles" for people who were working within the cars - zero efficiency. The computers kept freezing. It looked like a horrible place to work. But our clerk was cheerful, apologetic, patient, and very accomodating.
Mar 14 2017
Great Car and Service for the Price..
Pros: Price and Car model
Feb 22 2017
Pros: At pick-up car was clean on inside. Customer service on return was great in response to issue with cracked windshield.
Cons: At pick-up, exterior was abused & crack in windshield developed during my trip. I called when I noticed the crack & was told I could only exchange the car at a corporate location but there were no corporate locations within 2 hours of where we were staying. So I had no choice but to keep the car. The crack grew from 6" to 24" by the time I returned it 2 days later.
Feb 13 2017
Cons: Acted clueless about my complaints. Gave me corporate #. They gave me the run around. Never addressed my issues. Just blew me off.