Reviews for Dollar in Birmingham
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Jun 22 2017
Pros: I paid the quoted amount. The vehicle was clean, comfortable, and fuel efficient. The ease of pick-up and drop-off was excellent. Highly recommended!!
Cons: The car only had 1/4 of a tank of gas at pick-up, but the rental ticket indicated it was full. Unfortunately, this was only noticed at drop-off. However, the clerk was sweet and comped our gas so we didn't have to pay the outrageous refuelling fee.
Apr 3 2017
Damage to car when we picked up
Cons: No one from Dollar walked around the car with us to inspect it. There was damage to the front and back quarter panels which, therefore, was not noted on the rental documents. We noticed the damage when we got home to pack the car and called to have that added to the file, but was told that could not be done.
Mar 30 2017
Pretty good for a compact!
Pros: Gas mileage was excellent. Plenty of room for my 6' husband.
Cons: I am pretty sure I clicked "full size" car when I ordered this car on line, but when we picked it up it showed I selected a "specialty car," which apparently means compact. Not sure how that happened, and we were given the option to upgrade (for a much higher cost of course). We tried out the compact, and it fit just fine, so we stayed with it. In the end it all worked out, but was a bit disappointed at first.
Mar 17 2017
The CEO of Dollar needs to spend a minute in the s
Pros: I had the nicest woman help me. Unfortunately I had a huge complaint from my rental in Orlando - and due to protocol according to customer service, I had to deal with it at "drop off" - which is totally unfair. Why should the Birmingham clerk have to apologize for the service in Orlando???
Cons: There were 1, then 2, then 3, then 6 people waiting in line. And one woman clerk to handle all situations. There were "turtles" for people who were working within the cars - zero efficiency. The computers kept freezing. It looked like a horrible place to work. But our clerk was cheerful, apologetic, patient, and very accomodating.