Reviews for Dollar in Birmingham
- All reviews 100%
Sep 9 2017
Upgrade your kiosk
Cons: My American Express would not swipe although I used it last week for a car rental at the airport. Not sure if it's bent or something. Anyways, they wouldn't enter my card info manually and their Credit card system was capable of using the chip in my Amex card. Was told there was nothing they could do. Terrible.
Jul 31 2017
Didn't like the price
Pros: I liked the truck I rented. It was clean and ran well.
Cons: When I went to drop the car off at the airport, they tried to make me pay about 40 dollars more but they really didn't explain why . Then they wanted me to pay 8 dollars more because they said I didn't bring it in on time, but I had. I had the agreement that they gave me when I picked up the car and I said I wasn't paying a dime more. Finally they agreed and I only paid what they said I would be paying. What the heck?
Jun 22 2017
Pros: I paid the quoted amount. The vehicle was clean, comfortable, and fuel efficient. The ease of pick-up and drop-off was excellent. Highly recommended!!
Cons: The car only had 1/4 of a tank of gas at pick-up, but the rental ticket indicated it was full. Unfortunately, this was only noticed at drop-off. However, the clerk was sweet and comped our gas so we didn't have to pay the outrageous refuelling fee.
Apr 3 2017
Damage to car when we picked up
Cons: No one from Dollar walked around the car with us to inspect it. There was damage to the front and back quarter panels which, therefore, was not noted on the rental documents. We noticed the damage when we got home to pack the car and called to have that added to the file, but was told that could not be done.