Reviews for Alamo in Kahului
- All reviews 100%
Based on 74 reviews
Feb 8 2017
Pros: Quick and efficient drop off.
Jan 30 2017
Customer Service is Essential
Pros: I have always enjoyed Alamo's customer service and promptness to getting the customer their car.
Cons: When picking up the vehicle, one of the sales agents was quite rude and very unfriendly. It's a shame, since I hadn't had this type of experience with Alamo before. I true that not all companies can stay great forever.
Jan 1 2017
Pros: Quick service. Great car
Dec 27 2016
Great straightforward experience with Alamo on Mau
Pros: Reservation was ready, price was what I expected, car was very clean. Choice of cars as well.
Cons: Prices on Maui at Christmas are on the high side! But Alamo was as reasonable as anything else.
Dec 25 2016
Cons: Extreme over pricing. Zero customer experience. Will never rent Alamo again. Check-in clerk at pickup at OGG airport was very misleading. Did not fully disclose rental costs and misled on discounts for early return.
Dec 21 2016
Pros: Check in and check out. I have a condo on Maui and use rentals often. Must have not used Alamo in the past,....but will do again as there service was WAY faster then others...seriously!
Dec 13 2016
Pros: I loved the awesome customer service at Alamo. No problems checking in or out.
Dec 6 2016
Fine Company. Bad Nissan Versa
Pros: Had a Nissan Versa for less than an hour when it was broken into with our clothes and other belongings taken. With car insurance we were exchanged a new vehicle and the rest of the trip went fine. We heard through the grapevine that the Nissan Versa is a popular tourist car and therefore theives target them. Buy Car Insurance
Cons: Don't rent a Nissan Versa
Nov 27 2016
Pros: The lines were short and the staff super friendly and capable.
Nov 25 2016
Pros: DR LEV INE MAAUI MEMORIAL ARRANGED ALAMO FOR US. SO NICE OF HIM.JAMES
Sep 15 2016
Pros: Great price and quick drop off.
Cons: The best part about Alamo is the quick check in with the kiosks (if they are working). There was a line of about 20 people when we walked into the building so of course we went straight to the kiosk. I confirmed my reservation and input all of my information. Once it got to the end it had "one moment" flashing on the screen for about 2 minutes and then told me that it was not able to process at this time. Talk about frustration. I fell into the long line with my boyfriend and after waiting a few minutes I decided to let him keep our place while I tried the kiosk again. Thankfully, after going through the whole process again, the kiosk decided that it was able to process our reservation and we were on our way. Also, if it didn't work there was a staff member there who said she would help if it didn't work for a second time.
Jul 15 2016
Cons: They tried to overcharge us by 100%, instead of the quote of $193 they wanted to charge $450 finally he came down to $213 but still more than kayak's price
Jul 10 2016
Pros: Check in was a happy experience, car was great.
Cons: Clerk wanted me to upgrade for additional $270 for a car I could pick in the lot for free.
Jul 3 2016
Pros: Loved the vehicle and the rate.
Cons: A little dirty on the inside, but not bad.
May 24 2016
Pros: Enough space
Cons: Sticky seats and console when first picked up. Stunk overall it was spacious and comfortable.
Apr 8 2016
Jeep was pretty roughed up...
Pros: Easy pickup and drop off.
Cons: Very expensive for the condition of the wrangler. Dirty and pretty roughed up exterior.
Feb 13 2016
Tires under inflated
Pros: Easy of pick up
Cons: Tire pressure indicator light came on. Tired under inflated. Stop and checked tire pressure in kapalua. All tires not inflated as per specification on door jam. Added 3-5 lbs on each tire.
Feb 8 2016
Cons: Rattle from trunk area due to missing separator for trunk rods
Feb 7 2016
Alamo My First Choice
Pros: I have always had excellent service from Alamo! Never a hassle
Jan 27 2016
Pros: Drop off was simple. The car was clean.
Cons: I did not like how when picking up the car the insurance was pushed on me even though I had already purchased additional insurance AND am covered through my credit card anyway. Despite knowing this the front counter agent still pushed for me to spend more on the Alamo insurance. I felt that their was a poor selection of vehicles and the one pictured in the initial booking was not available at all. Also, the car I rented had a minor mechanical defect where the trunk would sometimes not lock and at one point came open during driving.
Jan 25 2016
As advertised. Always good.
Pros: Service, price, all outstanding
Jan 22 2016
Pros: Great mileage
Cons: Trunk didn't lock
Jan 11 2016
Pros: Very quick and easy pick up and drop off. Shuttle service was also quick.
Cons: The jeep was extremely filthy and the gas pedal was squeaky.
Jan 8 2016
Quite good value for money
Pros: The car was very spacious
Cons: I booked a compact car, in the pictures it looked like a sedan, but the trunk was much smaller in reality. Also the dealer told us that the prepaid gas was the cheapest option, while we found out that in fact was much more expensive than the market price.
Jan 8 2016
Everything fine except still very expensive, even
Pros: We liked the car. Pick up and drop off went smoothly
Cons: Still very expensive, even for an economy car. And they wanted $12 a day extra to allow a second driver. We knew nothing about this until at the pick up. We opted out but found the limitation very inconvenient.
Dec 31 2015
Pros: Very nice car. Super clean. Good experience.
Cons: The gas was not totally full and ive put it full at the end. But it was cheap so its not a big deal.
Dec 15 2015
Best car rental ever!
Pros: Short and sweet; no fuss, no problems Just what I needed to make my layover a pleasurable experience. Thanks for providing excellent service!
Dec 9 2015
Pros: service was great - quick and courteous. The people were friendly and the car was really great. Got a great price for the rental. very happy
Cons: my own car has a back up camera and I really missed not having it on the rental car. I would look for this in future
Dec 7 2015
Nissan Versa Thanksgiving day
Pros: 5 mins with the man behind the desk and 1 minute in the parking lot and we were out of Alamo. The fastest, easiest process and on a holiday. 4 days for under $100. Need to download an app to connect your phone to the car which was very faulty but that was all Nissan. Alamo was great.
Dec 6 2015
Terrible customer service
Cons: Had mechanical issues beyond my control and was told it would cost me $50 to have someone assist us. We were stranded in the hotel and had to make other accommodations to make our reservation on our last night in Maui. Car proceeded to act up and not want to start, ended up limpinge car in and when dropped it off the car didn't start for the attendant. Told him the story and needless to say I'm finished with alamo car rental services.
Nov 19 2015
Pros: service was first rate
Nov 16 2015
Pros: Fast and fro service!
Nov 2 2015
I always book with Alamo
Pros: Service with a smile. Friendly shuttle drivers as well. Good value for the price.
Nov 2 2015
Fastest pick up and drop off
Pros: Less than 5 min to drive off with the car and drop it off. That was cool.
Oct 30 2015
Alamo at Maui's OGG is better than some of their c
Pros: Short lines, friendly service, enormous clean bathrooms in convenient spots.
Cons: No complaints whatsoever.