Reviews for Budget in Kahului
- All reviews 100%
Apr 25 2017
Received premium car for luxury price
Pros: Premium car was nice
Cons: Requested luxury car and received a class down - premium - and they attempted to charge me luxury price.
Apr 17 2017
Pros: Overall experience was fine. No issues w/ Nissan Rogue.
Cons: Still surprising that after all this time, car rental companies can't plan for vacationers; counter at pickup was never fully staffed, resulting in long lines for weary travelers coming in on late flights...
Apr 13 2017
Slow slow slow
Pros: We liked the ease of reserving a car online. Staff were friendly. Car was nice and just cleaned.
Cons: It was disappointing and frustrating having to wait 2 hours online to get a car. There was only 1 employee helping out with more than 20 people on line. Then slowly 2 more employees showed up. Then we had to another 20 or more for the car while it was cleaned. Drop off was another wait. Employee at register was handling something else and asked me to wait then left me waiting there. another employee came to use the phone so I asked her about returning the car and she then said if I was all set just to leave the keys. So I waited for no reason at all.
Apr 9 2017
Pros: There was another rental car dealer across the street.
Cons: Waited over an hour in line and we weren't even close to the front. Found the car we wanted elsewhere, walked across the street, and left with our car before we would have made it to the front of the line at Budget.