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8.0
Long line for pickupReviewed Oct 20 2022
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2.0
75 minutes in the line to pick up the paperwork to pick up the car....then 75 more minutes to have a car ready....the girl at the desk said "pick any car"....but there were not any cars ready ....long process wasting a great deal of time... Drop off was easy...Pick-up terrible (worst in all of my years with any car rental)Reviewed Oct 20 2022
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8.0
The person at the counter was a bit too chatty, took him a white to be done with a customer before us, discussing things unrelated to the car rental. People arriving late, having spent 6 hours on the plane, want to get to their lodging as soon as possible. Other than that a fairly easy and smooth process, appreciated an upgrade.Reviewed Aug 16 2022
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2.0
Expect 2 hour wait in maui due to huge line both to pick put a car at the i take room and to take delivery of it in the garageReviewed Jul 30 2022
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2.0
DON'T DO IT!Reviewed Jul 12 2022
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8.0
We had easy pickup and drop-off. We upgraded to a convertible since there was a discount and I wanted to use one for our trip, but as soon as we agreed to the vehicle I feel like the representative stopped listening and didn’t answer a number of questions my husband and I had. She was like, “It’s fine, just get in, just get in!” Everything worked out in the end but it made the initial experience more stressful than necessary. If upgrades and deals are offered for very different names/models/sizes at the counter, some time should be allotted for customers to feel comfortable with their decision.Reviewed Jul 10 2022
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8.0
Check in took a while because there were only two agents on, and then it took a while to find a car that didn’t have damage.Reviewed May 25 2022
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8.0
Just if someone had explained that the credit card would be charged for holds for 5 to 7 days afterwards, that would’ve been nice.Reviewed Mar 29 2022
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10.0
Clerk was very nice and helpful.Reviewed Feb 27 2022
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6.0
There were no cars where we were instructed to pick up our car. Spent about 20 minutes waiting for someone to finally tell us to take any car. It was like a free-for-all with everyone looking for cars and no employees to be found to instruct what to do.Reviewed Nov 30 2021
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10.0
I reserved a Chevy Impala, which was not available. A Ford Explorer was offered and we, being from CO, jumped at it. Parking on Maui was often difficult. Perhaps, the Explorer is too big a vehicle for that location. Overall, excellent experience!Reviewed Nov 24 2021
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4.0
Check out took 15 minutes to get through the gate once in the car. They didn’t inform us of the sheet in the car to mark scratches until at the exit gate so we had to go though and pull over just outside.Reviewed Oct 26 2021
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