Reviews for Hertz in Kahului
- All reviews 100%
Feb 23 2017
Pros: The Nissan Versa was nimble and had good pickup, very helpful for maneuvering the Hana Highway. Economical on gas. The woman at the pickup/dropoff desk at the hotel was very friendly and helpful.
Cons: Until we reached the Kahului Airport, it wasn't obvious that we would have to take a cab to the pickup point several miles away rather than picking up the car at the airport. The extra time and expense was annoying, though the cab cost was probably offset by the low daily rental rate. The luggage space barely accommodated our two suitcases - It would have been difficult to accommodate a third family member with luggage, but OK for the two of us.
Feb 20 2017
Pros: Nothing. Never got the car.
Cons: I thought I made a reservation for airport pickup. Nowhere did it indicate on the reservation that this wasn't the case. After multiple shuttle and cab rides we ended up at the off-site rental location only to discover that they had closed an hour prior to our arrival (2:00 pm - not like the middle of the night) . Hertz's solution was to pick it up for a couple hundred more dollars the next day. Apparently since our reservation was made soooo long ago (month and a half) the price had gone up. We could have gone back to the airport and paid 3 times the amount we reserved it for as well. My husband spent an hour on the phone and he finally found a reasonable alternative with another company. I will never use Kayak or Hertz for a rental car again.
Feb 19 2017
unexpected pickup location
Cons: I made the booking for a car to be picked up at Kahului airport. I got on the Hertz shuttle bus at the airport and got to the Hertz rental location, but then got told I had to get back on the shuttle bus (dragging luggage the whole time) go back to the airport, then get a taxi to a hotel which was where my rental car was waiting for me... The hotel, in turn, did not have anything "handy", except for a giant family van, so I took that. Not what I had planned when I made the original booking and I was disappointed that this "alternate pickup" location wasn't called out at the time of booking. Watch out for bookings that don't specifically mention that the car is a shuttle ride away
Feb 17 2017
Don't rent with Dollar in Mexico
Pros: Nice vehicle
Cons: I reserved the car for a total of $68 - but was required to purchase insurance for almost $400 (it was actually considerably higher, but being a AAA member lowered it a lot). This is not a misprint - you will be charged insurance for what calculates out to a rate over $20,000 per year. I've rented with other companies and the insurance rate is way less. After asking for directions to our hotel, they pointed me to a lady who is selling time shares or tours or something - and if you buy what she's selling, the cost of the rental is cut in half. Disgusting. She did give me good directions. Bottom line - don't rent with Dollar in Mexico.