Reviews for Alamo in Kenner
- All reviews 100%
8.7/10 Excellent
Based on 167 reviews
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8.9
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8.5
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8.0
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8.0
Recent reviews
Most recent
6.0 Okay
Intermediate
Jul 18 2017
Cons: I want to the counter and ask for a rental car to be dropped off at another location. I got some attitude saying that we don't have a car for that. Which I already waited in line for 15 minutes. Went to kayak, reserved a car for just that very scenario. Waited in line 15 more minutes. Got my car.
9.6 Excellent
Standard
Jul 7 2017
Cons: Was a little dirty on the inside and outside when we picked it up. Apart from that it was fantastic.
10.0 Excellent
Premium
Jun 29 2017
Excellent car. Excellent service.
Pros: Great gas mileage. No delays at pick up in NOLA. Easy drop of in Kalamazoo.
Cons: No hasel about not buying their insurance.
8.4 Excellent
Full-size
Jun 28 2017
No keys
Cons: No key in car-missing! Waited 15 minutes for another car.
6.0 Okay
SUV
Jun 12 2017
Pros: Selecting my own vehicle
Cons: During pick up experienced a 25 min wait at exit. No explanation given. Way too long for pickup.
9.2 Excellent
SUV
Jun 9 2017
Pros: Everything in Kenner went smoothly!
10.0 Excellent
Luxury
Jun 5 2017
Great service
Pros: easy check in
8.0 Good
Economy
Jun 4 2017
Easy pick up/drop off, but some glitches
Pros: Really easy pick up and drop off at the airport, minimal waiting or hassel
Cons: As soon as I drove off the lot I realized the tire pressure light was on and there was a crack in the windshield. I think the car rental folks knew about these problems but didn't mention them as I was picking a car. As a liability issue, I had to call Alamo and alert them so I wouldn't get stuck with the blame for it. Not a major problem, but not great experience.
7.6 Good
Minivan
May 31 2017
Pros: Nice car.
Cons: Overcharged for a Holiday Weekend. Had no choice but to pay an extremely high price.
8.0 Good
Compact
May 29 2017
The experience was okay!
Pros: I rented a compact car, but they gave us Ford F-150 pick up truck as they sold out all of their cars. At least, I ended up with a vehicle rather than with no car.
The desk staff is there 24/7 and pretty quick on handling the paperwork for us.
Cons: Although the pick up truck is awesome, but the gas is killing!! I would rather have a smaller car
8.0 Good
Intermediate
May 24 2017
decent
Pros: more car selection, not much available when I got there.
Cons: the staff seemed indifferent to the guests.
4.8 Okay
Compact
May 23 2017
Pros: Quick service
Cons: Desk staff was more focused on talking to another employee. Didn't ask any questions besides for an ID and credit card. I felt like more of a nusiance than a customer. Car was an older Chevy Impala with only 20,000 miles. Got a flat tire halfway between New Orleans and Pensacola. There was a nail and the side wall blew out. Pretty sure the nail was there when I picked it up. Car had a message saying low air pressure. Stopped and added air to the tire. Had to drive the rest of the way on a spare.
10.0 Excellent
Full-size
May 21 2017
Good ride
Pros: New Orleans turn in facility was very close to airline checkin desk, only a 5min walk from drop lane. Checkin desk employee was very business like & helpful.
Cons: Everything was great!
10.0 Excellent
Intermediate
May 17 2017
Pros: Free upgrade.
Cons: Drop off was a madhouse.
6.0 Okay
Full-size
May 14 2017
Pros: Actual dodge charge was nice.
Cons: Pickup took forever at the downstairs office then I went to the actual garage and they didn't have any cars. Took an hour total from entering the office till I was finally in the car. Car also had a blown speaker.
10.0 Excellent
Full-size
May 8 2017
Pros: I loved the price.
Cons: Everything was excellent
7.2 Good
SUV
May 4 2017
Cons: We had to wait 30 mins for the car to arrive
10.0 Excellent
Economy
May 1 2017
A perfect trip
Pros: I enjoyed the rental a lot there were no complications and everything went smoothly.
10.0 Excellent
Luxury
Apr 29 2017
Pros: everything was smooth and professional.
Cons: absolutely nothing....
6.0 Okay
Full-size
Apr 28 2017
Rental car
Pros: Good gas mileage
Cons: The car was dirty with bugs all over
10.0 Excellent
SUV
Apr 25 2017
Cons: The gas tank was not quite full when i picked it up. And i thought it should of been.
2.0 Poor
Intermediate
Apr 24 2017
Car wasn't what I paid for
Cons: The car advertised Sirius/XM satellite radio when I made the reservation, however, the radio wasn't activated and I realized once I was on the road which was too late. I will be asking for a refund.
10.0 Excellent
Intermediate
Apr 24 2017
Pros: Service agents, cleanliness,
7.2 Good
Supplier Choice
Apr 22 2017
Pros: Quick and efficient checkin and checkout. Very clean car.
Cons: Paid a lot for a very small car.
10.0 Excellent
Full-size
Apr 13 2017
Fast and easy drop off!
Pros: The dropoff process was seamless! The agent was very fast and extremely nice! Thank you for starting my birthday trip off on a great note!
9.6 Excellent
Intermediate
Apr 12 2017
Quick and easy
Pros: We were in and out very fast. Staff very polite and friendly
10.0 Excellent
Economy
Apr 5 2017
Best prices
Pros: Everything was lovely ,clean, comfortable and the service was excellent.
8.8 Excellent
SUV
Apr 5 2017
Excellent car, pricey rental
Pros: The overall experience with the vehicle (Nissan Rogue) was fantastic. However, I felt the rental expenses were high.
2.0 Poor
SUV
Mar 30 2017
horrible
Cons: Got a rental with half tank gas instead of full as promised. Had to speak to someone about it and nobody seemed to care. Got on the phone to sort out with customer service rep. Very horrible service would not recommend.
Returned car and still got charged for half tank missing, until I had to sort it out at counter. Don't need this added frustration before catching a flight. Will never use Alamo again even if cheapest.
2.0 Poor
Standard
Mar 28 2017
Didn't even happen
Pros: It seemed like I got a good deal
Cons: After more than an hour-long trip to the airport, they told me I couldn't rent the car because I didn't have a credit card. I looked through the "terms and conditions" and all it said was something like "more info can be found in the credit and debit card terms," which was nowhere to be found.
10.0 Excellent
Economy
Mar 1 2017
No problems here
Pros: I reserved an economy car which they didn't have so I got an upgrade to a SUV. The car was clean and the staff was very helpful!
Cons: When I picked up the car there was only one person working the counter and the line was super long!
6.0 Okay
SUV
Dec 22 2016
Tolls
Pros: Very personable rep at NOLA airport.
Cons: I was not offered some form of toll payment system as I have before when I've rented in state of Florida. Although I rented in La. rep knew I was traveling to Florida by simple fact I was returning car to FLL. It required me to purchase a sunpass in Ocala Fl. Prior to entering Fl turnpike and I'm not certain it operated properly. All could have been aliviated by the offer of toll payment system that I neglected to ask for.
10.0 Excellent
SUV
Dec 21 2016
Best Car Rental
Pros: Alamo was so easy and the woman who checked me out was so kind and personable. I had o alter my reservation several times due to canceled flights and delays and they let me change easily without charging extra. I was even upgraded when I went to pick up the car! Wonderful experience!
10.0 Excellent
Economy
Dec 19 2016
Easy Process
Pros: Not time consuming
10.0 Excellent
Intermediate
Dec 13 2016
Awesome
Pros: Great car, great service. Quick and easy. No hassle. Definitely will recommend and use again
8.0 Good
SUV
Nov 30 2016
Great car!
Pros: We did not get the original navigation with the car.
We turned in the car early and did not get a discount....
Cons: The car was easy to drive and it good working order.
10.0 Excellent
Intermediate
Nov 15 2016
Price can't be beat
Cons: The first car they gave me smelled like that terrible combination of an ashtray and air freshener trying to mask the smoke. When I let them know I couldn't take that car, they brought another one up within 5 minutes.
10.0 Excellent
Economy
Nov 12 2016
My New Orleans Visit
Pros: The rental pick up was smooth, front desk where really nice
Cons: Nothing... everything went well
10.0 Excellent
Luxury
Nov 8 2016
Great car
Pros: Process was easy. Car was nice
Cons: Nothing
10.0 Excellent
Minivan
Oct 12 2016
very smooth and quick
Pros: all went off without a hitch, return was fast.
Cons: The car was not at the pickup point, but in transit. It was there for us to leave in after a brief 2 minute wait - no big deal.
9.2 Excellent
SUV
Oct 10 2016
Pros: The Alamo staff member was busy so the Enterprise staff helped us. She was very prompt and friendly. Also the drop off staff were great. I will absolutely rent from Alamo again.
Cons: I had an early flight back home and called Alamo because I was concerned about the 7am open time. She said we could drop the car off the night before (which was impossible). How would we get back to the motel!!! I asked about all the other people who had early flights and she then informed me that we could drop off the car at six and someone from Enterprise would be there. She also didn't explain that there was a drop box for the key.
10.0 Excellent
Economy
Sep 23 2016
Pros: We got upgraded! Car was super clean and well-kept. Staff was helpful!
Cons: NA
6.0 Okay
Economy
Sep 20 2016
Credit card issues
Pros: Customer service was Great!
Cons: The Fact that you don't except Bank cards/Debit cards as a Major Credit card for Rental when most people don't have Visa or Master Card.
10.0 Excellent
Economy
Aug 9 2016
Pros: Good, clean car at good price
Cons: Billing confusing
8.0 Good
Compact
Jul 20 2016
Good price; Friendly staff
Pros: The price was great for renting a car for 6 days. I liked that I was supposed to have a choice about cars. The staff were friendly. It was easy to drop off the car.
Cons: Unfortunately, there was a very long line to check in and pick up the car(over 45 minutes). I was also disappointed that I was supposed to get to choose my car from other compact cars; however, when I went to go make a choice, there was only 1 car, so no choice. The other problem was no fault of Alamo's, but the car itself. The control for the steering column kept getting scratching and cutting my skin as I got in and out of the car (Nissan versa).
10.0 Excellent
Economy
Jul 16 2016
Pros: No line when picking up auto. Promptness and friendliness of return person.
9.6 Excellent
Compact
Jun 12 2016
Cons: I didn't know how to return the car - there weren't good instructions.
5.6 Okay
Economy
Jun 8 2016
Pros: new car - good gas mileage
Cons: NO CRUISE CONTROL (WHY?!) - only one car to choose
6.0 Okay
Economy
May 3 2016
Cons: Blue tooth did not work
8.8 Excellent
Standard
Apr 28 2016
Cons: Distance to walk from rental to airport.
10.0 Excellent
Standard
Apr 26 2016
Excellent Staff
Pros: The customer service person on duty at the airport was quick, knowledgeable, polite and had our interests at heart. We really appreciated her work.
10.0 Excellent
Standard
Apr 24 2016
Very helpful
Pros: When we picked up the car in New Orleans Silvia Joseph was so sweet and gave us water which was greatly appreciated. The young man that brought the car to us, I believe his name was Charlie, took the time to show us how to operate certain features in the car. He even synced our phones to the Bluetooth so we could talk hands free. The young lady who we initially rented the car from was patient with us and helped us with a price we could handle. I also want to give a nod of appreciation to the workers in Houston who made it easy to turn the car in. Thank you Alamo for the professionalism of your staff.
7.2 Good
Compact
Apr 5 2016
Not the car requested
Pros: Car was very comfortable
Cons: Instead of a compact I was offered a standard. The controls were quite different from anything I had experienced before and the gas mileage mediocre.
I was asked about accepting basic insurance and mistakenly said yes when I should have said none and let my credit card insurance cover it. Insurance almost doubled the price.
10.0 Excellent
Standard
Apr 4 2016
Rental Car Alamo
Pros: Pick-up and drop-off very fast
Cheap rental fee
Good cars
Flexibility
Cons: Not able to pay cash as I had made the reservation online
8.0 Good
Economy
Apr 4 2016
Very easy check-in & check out process
Pros: quick drop-off
Cons: high price for insurance
7.2 Good
Economy
Mar 30 2016
Cons: The price was TRIPLE what my quoted amount was. Please be honest in your price quotes. I will never use Kayak again.
8.4 Excellent
Compact
Feb 29 2016
Tacked on Extra Fees
Pros: The car was fine. Clean, in good shape.
Cons: When I returned the car, there were additional charges of $600+ per day that were not mentioned in the Kayak agreement and pricing. Not happy, but did not have time to wait in line at the counter to dispute it. Beware!
9.6 Excellent
Standard
Feb 25 2016
Give your review a headline
Pros: Great ! No problems. I look forward to my next rental in May 2016.
8.0 Good
Intermediate
Feb 22 2016
Pros: all staff were professional and helpful Price was right.
Cons: Car type I reserved was not available.
8.0 Good
Intermediate
Feb 21 2016
Pros: Fast easy droopy.
Cons: Lines for check in to pick up car
6.0 Okay
Economy
Jan 6 2016
Walk around car WITH Employee before renting.
Pros: Overall, it was fine.
Cons: I highly recommend an Alamo employee walks around the car WITH the customer to check out the car for previous dents, scratches, etc. before AND after renting out the car instead of just after. We don't rent cars often, dont live in a hail-prone zone and we checked all outside and inside the car, but didn't think to check the roof. It hadn't hailed the entire time we were in the area, but sure enough, there were hail dents on the roof from a previous rental and we almost got charged for it.
3.6 Mediocre
Standard
Jan 4 2016
Staff left location before closing time
Pros: N/A
Cons: Staff left location before closing time and we had to wait till 4am crew showed up to give us a car.
10.0 Excellent
Standard
Jan 1 2016
Great car at a reasonable price
Pros: The time from arrival at the counter to driving away couldn't have been more than 10 minutes. I was given a choice of two cars, both quite nice. The car was clean and obviously well maintained; it drove well.
Cons: Can't think of anything I didn't like.
10.0 Excellent
Economy
Nov 24 2015
Pros: Rented an economy car but they were out and got upgraded to a full size car at the same price as economy.
Car only at 3000 miles on it so it was clean as could be and easy on the gas consumption.
Cons: No complaints
10.0 Excellent
SUV
Nov 4 2015
Loved my car!
Pros: Great experience! Easy pick-up! No issues :)
Cons: Navigating to a gas station by the airport location was a bit difficult so we skipped it. Gas was affordable though so everything turned out great
6.0 Okay
Standard
Oct 27 2015
Extra charge for spouse to be able to drive the ve
Cons: The Alamo group of rental companies charges $11 per day to permit a spouse to drive the vehicle. Other rental groups allow spouses to drive at no extra charge. This is enough of a reason to avoid using Alamo.
9.6 Excellent
Compact
Oct 15 2015
Pros: Loved it
Cons: N/a
10.0 Excellent
Full-size
Oct 11 2015
Easy process and great car for the money
Pros: The process was easy and the car was clean and comfortable.