Alamo Car Rentals in Kenner from $27/day

Reviews for Alamo in Kenner

All reviews 100%

8.6/10 Excellent

Based on 64 reviews

Cleanliness

9.1
Comfort

8.6
Pickup/Dropoff

8.0
Value for money

7.8

Recent reviews

Most recent

10.0 Excellent

Economy

Sep 23 2016

Pros: We got upgraded! Car was super clean and well-kept. Staff was helpful!

Cons: NA

6.0 Okay

Economy

Sep 20 2016

Credit card issues

Pros: Customer service was Great!

Cons: The Fact that you don't except Bank cards/Debit cards as a Major Credit card for Rental when most people don't have Visa or Master Card.

10.0 Excellent

Economy

Aug 9 2016

Pros: Good, clean car at good price

Cons: Billing confusing

8.0 Good

Compact

Jul 20 2016

Good price; Friendly staff

Pros: The price was great for renting a car for 6 days. I liked that I was supposed to have a choice about cars. The staff were friendly. It was easy to drop off the car.

Cons: Unfortunately, there was a very long line to check in and pick up the car(over 45 minutes). I was also disappointed that I was supposed to get to choose my car from other compact cars; however, when I went to go make a choice, there was only 1 car, so no choice. The other problem was no fault of Alamo's, but the car itself. The control for the steering column kept getting scratching and cutting my skin as I got in and out of the car (Nissan versa).

10.0 Excellent

Economy

Jul 16 2016

Pros: No line when picking up auto. Promptness and friendliness of return person.

9.6 Excellent

Compact

Jun 12 2016

Cons: I didn't know how to return the car - there weren't good instructions.

5.6 Okay

Economy

Jun 8 2016

Pros: new car - good gas mileage

Cons: NO CRUISE CONTROL (WHY?!) - only one car to choose

6.0 Okay

Economy

May 3 2016

Cons: Blue tooth did not work

8.8 Excellent

Standard

Apr 28 2016

Cons: Distance to walk from rental to airport.

10.0 Excellent

Standard

Apr 26 2016

Excellent Staff

Pros: The customer service person on duty at the airport was quick, knowledgeable, polite and had our interests at heart. We really appreciated her work.

10.0 Excellent

Standard

Apr 24 2016

Very helpful

Pros: When we picked up the car in New Orleans Silvia Joseph was so sweet and gave us water which was greatly appreciated. The young man that brought the car to us, I believe his name was Charlie, took the time to show us how to operate certain features in the car. He even synced our phones to the Bluetooth so we could talk hands free. The young lady who we initially rented the car from was patient with us and helped us with a price we could handle. I also want to give a nod of appreciation to the workers in Houston who made it easy to turn the car in. Thank you Alamo for the professionalism of your staff.

7.2 Good

Compact

Apr 5 2016

Not the car requested

Pros: Car was very comfortable

Cons: Instead of a compact I was offered a standard. The controls were quite different from anything I had experienced before and the gas mileage mediocre. I was asked about accepting basic insurance and mistakenly said yes when I should have said none and let my credit card insurance cover it. Insurance almost doubled the price.

10.0 Excellent

Standard

Apr 4 2016

Rental Car Alamo

Pros: Pick-up and drop-off very fast Cheap rental fee Good cars Flexibility

Cons: Not able to pay cash as I had made the reservation online

8.0 Good

Economy

Apr 4 2016

Very easy check-in & check out process

Pros: quick drop-off

Cons: high price for insurance

7.2 Good

Economy

Mar 30 2016

Cons: The price was TRIPLE what my quoted amount was. Please be honest in your price quotes. I will never use Kayak again.

8.4 Excellent

Compact

Feb 29 2016

Tacked on Extra Fees

Pros: The car was fine. Clean, in good shape.

Cons: When I returned the car, there were additional charges of $600+ per day that were not mentioned in the Kayak agreement and pricing. Not happy, but did not have time to wait in line at the counter to dispute it. Beware!

9.6 Excellent

Standard

Feb 25 2016

Give your review a headline

Pros: Great ! No problems. I look forward to my next rental in May 2016.

8.0 Good

Intermediate

Feb 22 2016

Pros: all staff were professional and helpful Price was right.

Cons: Car type I reserved was not available.

8.0 Good

Intermediate

Feb 21 2016

Pros: Fast easy droopy.

Cons: Lines for check in to pick up car

6.0 Okay

Economy

Jan 6 2016

Walk around car WITH Employee before renting.

Pros: Overall, it was fine.

Cons: I highly recommend an Alamo employee walks around the car WITH the customer to check out the car for previous dents, scratches, etc. before AND after renting out the car instead of just after. We don't rent cars often, dont live in a hail-prone zone and we checked all outside and inside the car, but didn't think to check the roof. It hadn't hailed the entire time we were in the area, but sure enough, there were hail dents on the roof from a previous rental and we almost got charged for it.

3.6 Mediocre

Standard

Jan 4 2016

Staff left location before closing time

Pros: N/A

Cons: Staff left location before closing time and we had to wait till 4am crew showed up to give us a car.

10.0 Excellent

Standard

Jan 1 2016

Great car at a reasonable price

Pros: The time from arrival at the counter to driving away couldn't have been more than 10 minutes. I was given a choice of two cars, both quite nice. The car was clean and obviously well maintained; it drove well.

Cons: Can't think of anything I didn't like.

10.0 Excellent

Economy

Nov 24 2015

Pros: Rented an economy car but they were out and got upgraded to a full size car at the same price as economy. Car only at 3000 miles on it so it was clean as could be and easy on the gas consumption.

Cons: No complaints

10.0 Excellent

SUV

Nov 4 2015

Loved my car!

Pros: Great experience! Easy pick-up! No issues :)

Cons: Navigating to a gas station by the airport location was a bit difficult so we skipped it. Gas was affordable though so everything turned out great

6.0 Okay

Standard

Oct 27 2015

Extra charge for spouse to be able to drive the ve

Cons: The Alamo group of rental companies charges $11 per day to permit a spouse to drive the vehicle. Other rental groups allow spouses to drive at no extra charge. This is enough of a reason to avoid using Alamo.

9.6 Excellent

Compact

Oct 15 2015

Pros: Loved it

Cons: N/a

10.0 Excellent

Full-size

Oct 11 2015

Easy process and great car for the money

Pros: The process was easy and the car was clean and comfortable.

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