Pros: Staff was friendly and helpful
Cons: Signage was unclear so we had a hard time finding where to find pickup counter. Car also smelled strongly of cigarette smoke when we picked up. We had to drive with windows down most of first day because of the smell, while the temperatures were in the 90s.
Pros: Friendly staff, car in good condition
Cons: I don’t love it when there is a deodorizing scent in a car but that is honestly my only complaint. Other than that it was a great experience
Cons: I was unable to rent the car, was able to use my debit card to reserve the car bit whwn I was DROPPED off there I was unable to get the car because they onky take credit cards, would have been nice to know.... had to pay for an uber twice and lost a good part of my day...
Cons: The renting agent was less than friendly upon arrival. We asked a few questions about possible tolls and other things we might want to know. After receiving a few negative responses we went about our day. Will likely rent with a different company next time but this was a cheap alternative.
Or similar car
Pros: Grand Cherokee is a very good car...
Cons: The jeep I reserved was not available so I had to spend more on upgradem
Pros: Great gas mileage and prompt service.
Cons: They tripled my bill by failing to communicate a new drop off time than I had originally agreed upon in the reservation. I explained that I should have been told, and was immediately accused of trying to get free hours of time on my reservation. Not only were they dishonest and greedy, but also deeply rude and aggressive. I left the counter and tried to call the company directly to provide my feedback but no one answered the phone. It’s clear to me that this is a terribly run, snake in the grass, predatory company and I will do everything I can to report them and share my experience so that it won’t happen to anyone else ever again.
Car I rented was not available
Cons: The 7 passenger suv I rented was not available. They offered a 5 passenger suv instead but would not adjust the price. This was very unfortunate since we were 6 people traveling together. I called AAA where I booked the car and they made the price adjustment. The people at the counter said they had a negative inventory of cars since before Christmas and couldn’t do anything. I just wish they would have told me in advance that they could not honor my reservation so I could have gone elsewhere.
Poor service
Pros: Nothing
Cons: I reserved a car for a late pick up. I inforned them my flight was arriving at 11:15pm. After a later flight with my elderly mother, walking akmost a mile to get to the rental place only to find out rhey closed at 11:00pm. No one ever said they closed at 11. This was a huge disappointment!
Purchased Insurance to kayak not accepted buy rental car agency
Cons: I purchased the add-on insurance through kayak and it was not accepted by the rental car company so I had to purchase an additional insurance from them kayak should tell you that third-party insurance and not accepted at most car rental agencies
Disappointing rental
Cons: I reserved a mid-sized car and the facility had NO cars available at all when I went to pick it up. I had to wait for a car to become available and it was an inferior compact that I would not have rented if I had a choice.
Pros: employees were very courteous
Cons: drop of after 10pm was a pain had to go down to the checkin desk..