Reviews for Budget in Kenner
- All reviews 100%
Based on 75 reviews
Sep 9 2017
Easy Quick & Helpful
Pros: After driving from Miami while evacuating for Hurricane Irma was able to drop off the car at MSY very quickly without any hassle. I had exceeded my time frame by quite a while but wasn't charged any fees because of having to add a day. Drop off attendant even showed us the best place to get an uber to our hotel for cheaper!
Jul 10 2017
Pros: Great price and nice car
Jul 6 2017
Pros: Very comfortable and clean. Employees were nice.
Jun 29 2017
No problems at all
Pros: I liked the flexibility in getting the type of car I wanted. The attendant was able to swap out cars easily. Also easy check out when returning the rental
Cons: The long wait at the counter to get the car. There was only one attendant working
Jun 22 2017
Pros: It was a breeze to return car!
May 16 2017
Pros: same as above
Cons: same as above
May 16 2017
Pros: Car was nice and I'm glad we didn't get charged for me (wife) to also drive the car.
May 8 2017
Pros: Gave me an even better car and prices other items reasonably
Apr 11 2017
Pros: The service was excellent.
Mar 27 2017
Pros: Rick was amazing. He was so friendly and speaking with him was a great way to begin my trip.
Cons: Everything was great.
Feb 21 2017
Pros: I liked that it was filled up when I picked it up and that we got excellent gas mileage. All of the employees that I worked with were very kind and helpful as well.
Dec 8 2016
Pros: we were upgraded for free! easy returns. every staff person was very friendly
Nov 9 2016
Pros: Ease of getting and returning the car, it was clean and had lots of storage/cup holders, back windows were tinted!
Cons: no USB connection, vehicle was too large/uncomfortable for me (my mistake), manual key didn't work to get in and that made me nerves should there be an electronic failure. Could have also been cheaper to borrow
Oct 22 2016
Pros: This lady helped me as much as she could with an error that was made by the pickup place that cost me 75. Very thankful. Plus they moved quickly so I wasn't stuck in line.
Cons: The error made by the pickup location
Oct 21 2016
Pros: easy and quick return, great car although confusing to drive at first, clean
Cons: High insurance fees, unexpected charges (CUST FAC Charge of $7.95/day), additional taxes and fees (energy recovery, 3% fee ?)
Sep 1 2016
The car was dirty when I picked it up and smelled
Cons: The caress filthy when I picked it up with numerous big spots, mud spots, and filth. It had California license plates in a New Orleans airport pickup. I would think they would have washed it before the next person came in. The car also smelled so bad that when I got out of it my clothes smelled just like the car. If I did not rent the car because of a emergency situation, I would have asked for a full refund before I left. I will not be using budget again. It's definitely worth a few more dollars to go with another company that will give me a clean, fresh car when I'm renting.
Aug 24 2016
Pros: I liked the staff in New Orleans . It did not take me long to get the car and go on my merry way.
Cons: The staff member in mentor has absolutely terrible communication skills and it seemed as if he had no idea of what he was doing. The checkout process took a total of 35 minutes. He will ruin the business.
Aug 21 2016
No hassle service
Pros: Polite, professional service. Nice car - quick to pick up and return. Completely satisfied.
Aug 1 2016
Pros: Prompt, friendly
Cons: 1st car had light on, 2nd car was not comfortable.
Jul 20 2016
Cons: The staff acted annoyed, nothing friendly about the interaction. Kept trying to up-sell a more expensive car. I refused. Then I got to the car and it smelled like nasty cigarettes.
Jul 12 2016
Not what I booked
Cons: Scratched, stained seats, no cruise control when that is the only thing I asked for
Jun 9 2016
Apr 30 2016
Everything went as expected
Pros: I was in a pinch because Spirit canceled my flight and wanted to put me on the next flight - tomorrow. I ditched the Spirit line and booked a Budget car, one way. The car was better than what I would have gotten from Enterprise, the pickup and drop off went smooth, and the car satisfied.
Cons: I usually note deficiencies , in order to help the company in question. This time, I cannot think of anything I'd improve.
Apr 26 2016
Cons: They had no reservation from Kayak for me, the price was double and Kayak car insurance company charged 36 dollars. When I called the insurance company. They refunded my money
Mar 29 2016
Cons: I changed the name on the reservation to my girlfriend's and they wouldn't rent her the car citing credit reasons. Still confused as to why this happened. He credit score isn't great, but it isn't bad. They sent us to Hertz, but they were unable to provide us with anything.
Feb 25 2016
Pros: Great customer service Very easy return
Feb 15 2016
Pros: It was new
Cons: My special needs niece ended up in the hospital, I needed the car for two more days, they charged me over $110 A DAY with not even a negotiation or help. These people disgust me. I will never rent from here again. I spoke with 3 agents none cared of tried to help, I was stuck in New Orleans in a hospital and when asked for a manager I was refused one because "they can't help you". NEVER EVER will I spend a dime with these people.
Jan 5 2016
Pros: The car was a 2015 Ford Fusion with many extras! Very pleased! Friendly service. East return as well. Liked not having to return to airport. The Budget facility was 1 mile from my house.
Dec 30 2015
Pros: Not a thing.
Cons: Everything Credit check declined my card and the lady refused to run it again after waiting an hour trying 3 different cards we left and went to national and had it taken care of in less than 5 mins. I will never use budget again.
Dec 29 2015
Good rate and a larger car for no additional charg
Pros: Upgrade to a Ford Flex
Cons: Long walk with luggage to the rental car terminal.
Dec 23 2015
Cons: There was no agent at the counter. We waited for nearly 20 minutes then realized no one was coming. We went elsewhere.
Dec 22 2015
Did the bait and switch to get me to upgrade
Cons: Showed me a picture of a tiny car to get me to upgrade yet the car my wife got who did not upgrade was almost the same as my upgrade car. Bait and switch
Dec 20 2015
Best deal for getting to the Northshore from the a
Pros: Friend who was going to pick us had a work commitment and left us with no other options. A taci was $65 for 2, and a rental car was $33. It was a no brainer, and that was for a one way rental too.
Nov 24 2015
most airport personal are kinda rude
Pros: There was no line.
Cons: The woman was rather slow and rude
Oct 18 2015
Pros: Couldn't fine the rate in their computer. Long delay in correction the fate. Charged me for insurance when I specifically declined. Went to clerk when I returned the car and she agreed that I had not a masked for insurance but was unable to do anything about it and suggested I call customer service when I returned to LA. Situation still not resolved
Cons: Customer service terrible