Reviews for Alamo in Omaha
- All reviews 100%
Aug 3 2017
This was the cheapest move possible
Pros: The back was very conveniently large. It was easy to maneuver. The person at the desk was very friendly so were the people I got my keys from as well as the person I dropped off my keys at.
Cons: This was a very updated vehicle. The shift was in the form of a knob instead of a lever. I wish I was given a bit more instructions as far as how to put it in park and drive.
Jul 31 2017
Pros: The person at the counter was helpful and got me on my way fast. They ended up giving me a Dodge Challenger which was a huge hit with my family especially the kids. Returning was easy and everyone who worked there was very nice and helpful. will definitely use them again.
Jul 28 2017
Customer Service drives everything
Pros: The vehicle was neat and clean.
Cons: The customer service around my rental left me thinking I will never rent with Alamo again. There was no Alamo clerk available at pick-up. The clerk (National) who ended up helping me was deceptive not only about the change in daily rate (which tripled) but also the lied about the changes he made to my reservation. The corporate service line was non-American and completely unwilling to help correct the problem. There was no one available when I dropped the vehicle off to confirm the condition of the vehicle or the amount of fuel. Very, very disappointed.
Jun 18 2017
Good and Bad
Pros: The vehicle was superb. Very clean and got what I reserved. Upgraded with Satellite and a free tank for the delay.
Cons: Didn't have the vehicle I reserved and had to wait about an hour for them to go get from another location. Was upgraded with satellite and free tank for the delay.