Reviews for Hertz in Omaha
- All reviews 100%
Based on 64 reviews
Jun 21 2017
Good, but cold inside
Pros: Drop off was fast and easy
Cons: Guy would helped me on arrival seemed arrogant and otherwise distracted. It was freezing inside with only a couple seats, not enough for everyone waiting.
Jun 17 2017
Pros: Cheap car, airport location convenient.
Cons: My pickup wasn't at the airport location, it was across town which wasn't clear from my booking. Changing to the airport location wasn't an option.
Jun 15 2017
Pros: Due to a cancelled flight, we redirected to Omaha and rented a car to drive ourselves the rest of the way home. Our flight was delayed, and we didn't arrive in Omaha until 1:30am. Hertz was the only rental company that stayed open! We so appreciate that you stayed open so we could get our rental and get home after a very long day.
Jun 5 2017
Pros: Checkout was quick
Cons: Confusing additional charges. Almost double what I signed up for. I will likely rent directly through the agency instead of third party.
Jun 1 2017
Pros: Smooth, fast pickup and drop off
Cons: On pick up day found that Local car availability did not match. Signed up for a "standard" so had to spend $18 more for the available "full size"...
May 29 2017
Best customer service
Pros: The woman at the Hertz counter pick up was so wonderful! I was traveling with my son and it was pouring rain. She was so wonderful she went and got the rental car for me and helped me load my suitcase as I got my son in his car seat. I so appreciated her kindness.
Cons: I thought the shuttle was going to be a pain (as I'm used to just walking into the garage) but actually it was really easy and the driver was very nice and friendly!
May 23 2017
Pros: Nice new car. Appreciated the sync & CarPlay. Good, fast service despite the temp location.
May 22 2017
Very good experience
Pros: The purchase via kayak was smooth. The transaction at the Hertz rental counter was seamless.
May 15 2017
Pros: Great value, easy to drive, good on gas, very clean!
Cons: The pick-up/drop-off location was not easily accessible from the airport. After being told I could take the Park/Ride shuttle bus when I returned the car, I was rejected as a Hertz customer. Then, had to walk more than a mile to the airport terminal with all my luggage. Will NOT be renting from this location again.
May 14 2017
Cons: Never used the service
May 9 2017
Pros: The driver who took us from the airport to the off site office.
Cons: Agent tried putting us in an economy vehicle when we clearly ordered and paid for a compact. He insisted that the car was a compact. I called Hertz Car Company and asked them what the make and model was of the car and I was told it was an economy. The agent said that was all they had however when I went back into the office and told them I had checked with corporation he found a compact car for us. It smelled like cigarette smoke. The agent sprayed a couple of different sprays and it smelled good for one day. The rest of the time it smelled like smoke.
Apr 25 2017
Good car and helpful service but reservation location was incorrect
Pros: All the Hertz staff were very helpful and did what they could to make resolve annoyance.
Cons: When I tried to pick up my car at the airport the Hertz rep apologized and said the price I paid was for an offsite location. The airport makes them pay an additional 27% tax for onsite pickup. They offered to drive me the 3 blocks to the offsite location or I could pay the extra 27% to pickup at the airport rental car site. I opted to take the short ride. The offsite rep setup my contract to allow me to drop off the car at the airport site on my return.
Apr 19 2017
Pros: Great service, easy and fast..and the SUV I rented was a steal for the fee I paid.
Apr 19 2017
Pros: Everything was pefect
Apr 18 2017
Won't rent from Hertz again
Cons: Paying more per day to add my wife as a driver than what the daily rental rate is? Not going to do that.
Apr 11 2017
Pros: Fast return
Apr 7 2017
Probably won't use Hertz ever again... not worth the hassle
Pros: Great price. Actual car was fine although it didn't have cruise control. Convenient location near the terminal. That's it for the positives.
Cons: Service rep in the airport wouldn't give me my keys after I signed the paperwork. That had never happened to me before and this is the 5th time renting a car from that airport, 2nd time with Hertz at that location. I was told to go outside and stand in line again (wtf?) at the "go counter." If "go counter" was closed then I would need to walk all the way back inside with my luggage to pick up the keys behind the very counter where I was standing. What??? Unbelievable. Original car they assigned me couldn't hold all of my luggage so I asked for a car in the class I had reserved in advance with a trunk. Was accommodated but poor attitude from the service rep. Umm, you could have glanced at my luggage cart from the start. 2nd car had plates set to expire the next day. 3rd car (the keeper) smelled strongly of cigarette smoke. Returned car with gas tank MORE than 7/8ths full & was charged $14.97(!!!) refueling fee. Upon returning the car, service rep was in a rush and insisted on moving the car before I could get my 4 bags out, not particularly helpful nor convenient for the customer. It's not like others were waiting behind me, she was just in a rush. From now on I will just use Enterprise. They have always given me excellent service with minimal hassle. Seriously it's not worth my time and energy to be treated like this when there are (better) options 10 feet away.
Mar 31 2017
Pros: The car was clean and a good deal.
Cons: When we arrived in Omaha, we were informed the rental was actually for an offsite location. We waited 15 minutes for someone to drive us over there. When we got there, the agent informed us that since the offsite location was in a different taxing district, we would be on our own getting back to the airport when we returned the car. We were told that because this reservation was made through a third-party it was shifted to the off-site location. Talk about bait and switch! We returned the car to the airport location and they accepted it without saying anything. But Hertz in Omaha needs to get it's act together.
Mar 28 2017
Pros: That they had a car.
Cons: Well, when we got to airport we went to Hertz and found out our car was at an offsite lot. The person there was very kind and took us to get our car. We had to wait 10 minutes before anyone came to the office to help us and there was a line of customers. There was only one guy working so when it was our turn he was gone a long time to fuel up the car and wash it. Whe we returned it...same thing in reverse. And then when we asked for a ride to the airport he said he couldn't do it because of liability. They are an off site Hertz and the "walk" would have been about a mile. I got mad and insisted he take us. He got someone who did it begrudgingly. Never use Kayak again.
Mar 28 2017
Watch out in Omaha
Pros: Watch out for Abbot Rd location that does NOT serve the nearby Omaha airport.
Mar 23 2017
Cons: The car was not at the airport. It was a few blocks away. I got a ride from the airport to the location, but Hertz said they couldn't give me a ride back to the airport when I arrived for my return flight. I will not use Hertz nor Kayak to book a car again and I wil use the Internet to share my experience.
Mar 19 2017
First time using Kayak!
Pros: First time using Kayak and everything went perfect! I'm old school and only trusted the outdated methods of renting a car.
Cons: Kayak made it easy, Herrz had my reservation loaded in their records and they got me into a rental that excesses my expectations with a full tank of glass and its cleanliness! The staff was also very friendly!
Mar 18 2017
Not at the airport!
Cons: This rental location was reported to be at the airport. It in fact was not, and required a ride over to it. Since Hertz has an airport location it seems obsurd to have a second location within a bus ride distance.
Mar 16 2017
Pros: The people were great very accommodating and helpful
Mar 12 2017
Look closely at the address for pick up! Car pick
Cons: Look closely at the address for pickup! Eppley Airfield and the Hertz location are on the same road but pick up was not in the airport. I was mistaken when booking car. I had to wait 10 mins for a van to take me to the pick up location. Overall good rental experience.
Mar 10 2017
Pros: Omaha airport is easy to navigate
Cons: I booked an economy car but when I went to the counter I was given a choice of two compact cars (I'm tall). When I mentioned this to the rep he said oh compact/economy they're the same. He made no effort to accommodate me even after I pointed out that there is indeed a difference. I ended up with a Toyota Yaris. I had to drive almost three hours west in an uncomfortable car with no cruise control. I had the feeling that the rep simply wanted to stick to me just because he could.
Mar 10 2017
Lack of information for pick up location
Pros: Cost of rental was good
Cons: Cheap car without cruise control, not very clean.
Mar 8 2017
Pros: ease, speed
Mar 5 2017
Pros: The entire process was simple and quick
Cons: The oil change alert came on mid drive because hertz does oil changes more frequently, which is good, but we were worried we would have to stop mid-vacation to get the oil changed.
Feb 26 2017
Pros: The manager at the airport was extremely and sincerely polite and considerate.
Jan 17 2017
Cons: Price was not worth it. Roads were not driveable to take it back on time due to huge ice storm, but they did not want to work with us.
Nov 1 2016
Miss my Lincoln zephyr...no wind shield fluid..ins
Pros: It got me there in less than 24 hrs. My electronics worked.
Cons: Excess charges haven't been removed and therefore your dumb credit means an interest shortage to me. I did not get any damages on return inspection and it should be credited in full immediately upon return. And just billed in the amount agreed....Why give us a math problem?!
Sep 12 2016
Cons: After being rerouted twice, the last time to Omaha, NE, I picked up the car at the airport at midnight. Opened the door for a long trip home and it reeked of cigarette smoke. Started my day at 7:00 a.m. and at midnight had to drive 2 hours home with the windows down. It was awful. It cost me $138 for 2 hours of stink.
Dec 6 2015
Pros: was a good quoted rate
Cons: We were told that after the AAA discount it would be $222 including taxes. When we went to pay it was $278 I showed them my paperwork that I printed from the internet confirmation and it was $252 before the AAA discount including taxes. Then they said that I was also prepaying for a full tank of gas. I brought the vehicle back with a full tank as I did not know that I had prepaid for a full tank. They were able to drop the price to $248 and a voucher towards another rental but we do not rent that often. I would have rather had the price at $222 .
Oct 23 2015
Pros: Gas milage and customer service
Cons: Car pulled hard to left. It was uncomfortable overall would never rent a Nissan Versa again
Oct 20 2015
Cons: Had to wait a bit at the counter, but there was only one employee there to handle the pickup.