9.6
Pros:The staff was friendly and helpful. The car had an unbalanced wheel, causing shudder, but at an Alamo office the car was replaced in less than 30 minutes and the journey continued without technical problems.Cons:The light of the back compartment was constantly on due to the faulty door switch, resulting to a dead battery during a one week long parking.Reviewed Mar 7 2020
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10.0
Pros:10/10 would reccomend the Alamo in Belen near the San Jose Airport. Customer service was amazing, staff was super friendly and helpful, and facilities and cars are clean and well-maintained. We upgraded for a small extra amount per day and were so thrilled with our vehicle (Toyota Fortuner). Upon returning our car to Alamo at the end of our trip, we had no wait at all before our car was checked out, receipt confirmed, and our friendly driver dropped us off at the airport. Will absolutely be return customers for our next trip.Cons:Everything was super!Reviewed Feb 12 2020
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8.4
Pros:Nice suvCons:Overcharged me!!!! Over billing!!!Reviewed Jan 24 2020
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3.2
Cons:If you think your reservation is for 7 people and 3 luggage’s! Make sure it is only purses! We rented a car and the trunk space wouldn’t hold a backpack. Such a scam to upgrade to a bigger car and they tried to charge nearly triple the reservation price.Reviewed Jan 7 2020
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3.6
Pros:The staff in Manuel Antonio did their best to address the issue with the trunk not latching.Cons:Reserved an intermediate car but was given a compact at the same rate! I had to argue to get the rate changed. Furthermore, the compact was in bad shape, dings and scratches, no hub caps, and the trunk wouldn't latch. And, they didn't fill it up with gas but gave me paperwork to the contrary. I had to return shortly after leaving the lot to point out the gas gauge.Reviewed Jan 6 2020
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9.6
Pros:Staff super friendly. HELD the reservation for almost 24 hours once our original flight was cancelled. Can't state enough what a LIFE SAVER this was for our trip. We had 6 passengers and needed a large SUV and I don't think there were any others available during the busy Xmas season. They literally SAVED OUR TRIP by holding that reservation for us...THANK YOU ALAMO!Cons:Could have had a bit more room for luggage. It "seats 6" but honestly then there is zero room for luggage. We had to sit 2 in front, 3 in the middle any only 1 in back so that we could put down the seat for luggage in the back.Reviewed Jan 2 2020
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9.6
Pros:Staff were hospitable and very helpful, especially Ronny. Offered options but did not push anything. Really went right with the full insurance. Roads around Arenal were challenging and felt relieved to be fully insured.Reviewed Jan 2 2020
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7.6
Cons:Insurance costs are high and unexpectedReviewed Dec 15 2019
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8.0
Pros:Staff was superbCons:We wanted a jeep and got a Nissan we didn't like that much although it was oakyReviewed Dec 5 2019
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2.0
Cons:Never got to pick up my car. My flight was delayed, they said they couldn't hold my car till the next day, even if i paid for it. And they had no cars available the following day. Sorry, SOL! What kind of rental company "has no cars available"!? Last time i rent from those clowns.Reviewed Aug 25 2019
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10.0
Pros:Very friendly and helpful staffCons:Nothing. Overall wonderful serviceReviewed Aug 24 2019
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3.6
Pros:The local staff did assist with a semi reasonable upgradeCons:A Jeep Wrangler or similar - equated to a Daihatsu Terrios(as an Upgrade...) Do not bs clients with an incorrect car category!!!Reviewed Aug 6 2019
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