Reviews for Alamo in San Jose
- All reviews 100%
Jan 15 2017
DO NOT USE THEIR SERVICE
Pros: Nothing, they didn't even have a car for us
Cons: After traveling from Boston for 9 hours we arrived to San Jose, CR. We had a whole vacation planned out and these people told us they had no car. They offered us a shuttle to San Jose and promise to call us the next day with a car. It never happened. We end up renting a car with budget but this services was a nightmare. DO NOT, DO NOT USE THEIR SERVICE!!!
Jan 10 2017
Pros: Hassle free return.
Cons: Did not receive a vehicle even close to what was reserved online.
Jan 5 2017
Excellent car and service but hidden fees
Pros: The car was great and I got the wifi option, which made my trip much better. The staff was all very nice
Cons: There were so many hidden fees and insurance costs that my $300 booking ended up costing $1000. I had no idea there were be so many fees and I was extremely frustrated by the ridiculous cost.
Jan 1 2017
They did not have my car available and were very r
Pros: Nothing. Awful experience. Had to book a rental through another agency after they did not have the car I had reserved.
Cons: Service was rude, and they did not seem bothered by the fact that they did not have my car. I reserved a 4x4 for my family vacation in Costa Rica. They did not have my car ready and said they wouldn't until the next day. They offered me a "mini" car, which was smaller than a toy car. Unacceptable for my family of four with our luggage, about to embark on dirt roads. We ended up booking through another agency. I will NEVER use national or Alamo again. Or kayak for that matter, since it apparently doesn't matter if you reserve a car through kayak 2 months in advance.