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The staff was helpful and friendly. Beds were comfortable, but small. No good coffee in the room. Housekeeper did not take a fast food garbage bag out. She left it exactly where I left it. No hotel shuttle, like you would expect with a 4 or 5 *
I do not recommend this hotel.
The room was great, the staff was very nice, and I had a great experience overall. The restaurant is pricey. I ate dinner in town. Breakfast is reasonable, if you reserve it the night prior. Good food though.
Friendly staff, comfortable beds. Breakfast was to expensive so we went out to eat.
Service wonderful! Only complaint, a/c not strong enough
We very much liked the hospitality in your hotel especially during breakfast the staff was helpful and gave us a comfortable feeling It was a pity that the shower was leaking into the bathroom and the water gathered round the toilet which made the floor very slippery.
This is the third visit to the hotel. This is a very clean hotel and we have no complaints about service. The restaurant and bar prices are very high compared with other establishments we visited. The heating in the room was inadequate and we could not get it higher, the weather was very cold at the time of our visit.
staff wanted 1 bouble and 1 twin room got 2 doubles
They made me sign a pre-authorization with the room rates + 50 euros per day for frigobar (so expensive). When I did my check out (I paid in cash) they couldn't cancel this pre-authorization with the machine (they sent a fax to the credit card office) and I am always very afraid of this kind of cancellation. I had to change my room 3 times (the door didn't close well, they gave me a double bed but I have asked for 2 sigle beds, etc). They didn't have someone to help with the luggage (when I arrived and left the hotel).
A fantastic hotel with superb staff. Very helpful and welcoming.
The hotel overall was ok. The room was clean and had nice amenities. The staff was polite. I was a bit disappointed that we had a hard time getting a hold of room service on a couple of occasions. Also, we were awakened by loud noises made by the staff on the first morning after we arrived. We were exhausted from travel and could not go back to sleep because of the distractions.
good location, great comfortable beds and nice gym and sauna area
soft and comfirtable bed You have to pay for everything such as internet, phone calls, TV, etc. Service was poor. Prices are relatively much higher than other similar hotels.
hotel staff and clean the Spa
Great geographic location Fee parking for the car Fitting out of the hotel entry not indicated on website. Worse soundproofing of the room windows.
Nothing !!! Center of Amsterdam
Location and staff Internet services not included in package
central position for visiting amsterdam Impersonal feeling with pseudo design furniture
location There internet.
The hotel was pretty fine, clean and with good style. Very close to the center. The room was big enought for all family. We didn't got any breakfast at hotel, but during the boat cruise, the stop is very close to the hotel. Miss the boiler for have some tea in the room. The remote control of TV almost died.
very comfortable bed and soft sheets front door was not working so had to use side door
Excellent service. Deluxe rooms would be more 4 star rather than 5. The hotel is a quite a distance from the centre of Amsterdam but there is a tram service that is good.
Great staff, 10th floor had great view, good breakfast. Location to public transportation not as good as some of the other hotels. Was traveling with girl friends and did not feel comfortable walking to public transport at night. However weather was a factor at this time of year - might have been ok in summer.
The view from the hotel was superb & the bed was extremely comfortable.
Fast easy check in, nice size room, good breakfast and central location to museums.
It is a hotel worth staying. The building is very beautiful, the rooms and view very nice. Also the bar at the ground floor is very exquisite. The only drawback is that one has to walk about 10 minutes to the nearest tram stop.
The wifi fee of EUR 27 is out of market and not acceptable for a business traveller.
Staff was wonderful. A little slow on check in (but completely sold out so trying to accommodate all) maid service excellent. Rooms clean and up to date. I had room I room down hall and opposite side of elevators, but I could still hear the elevators. Pick a room further away, hotel is well worth visit - however, they do get their price.
The Staff were great The Charge for "Internet " access !!
Very clean and comfortable room with all amenities. Courteous, professional, friendly and helpful staff. Good location for museums and public transportation to everwhere.
- Very comfortable bed and pillows - Nice view - Expected a nicer building and more luxurious room - Inadequate for a 5 star hotel (stayed in better 4 star hotels) - Far from city center, few hundreds meters walk to the tram stop - Overpriced, especially minibar and breakfast
Did not feel it was a 5 star hotel. It was booked for an anniversary surprise and we have stayed in nicer 4 star hotels
A truly spectacular property, beautifully fitted, with attentive, friendly but not overly intrusive staff. Amsterdam is a great place to visit; this hotel is almost reason enough on its own. I stayed there twice on the same trip. The first time we upgraded to a suite, and it was beautiful, really a place to relax in and feet at home. The second stay I was alone and had a regular room. It was tiny, but entirely functional. Both rooms were street facing with large windows. The bar is lovely, as well. Be sure to try one (or two or three) of their great gin and tonics. It is rather pricey, but you do get what you pay for.
The location is perfect. We recieved a warm welcome upon arrival, and was please try suprised at the accomodations. The bed was very comfortable, view perfect, and the room size would meet or exceed any standards. Literally the best location for a brief walk to vo delpark, museums, de hallen, red light district, and tram stops. There is no pool, but for us we didn't care. The lobby was warm, as is standard in most of holland, but rooms are well air conditioned.
From a tourist perspective the location of this hotel is very good indeed, it is just metres from the great galleries and Vondel Park, and close to Jordaan. The #197 trolley bus around the corner opposite the Van Gogh museum takes you to Schiphol in 30 minutes for 5 euro (pay as you get on), every 1/4 hour, and trams #2 and #5 take you to the main railway station. Despite being on the relatively busy Stadhoudekade street, the hotel is quiet. The rooms are clean, very comfortable, slightly but not overly cramped, idiosyncratic in design, with air conditioning that works. The staff are intelligently helpful, switched on, and very pleasant. I think that is a Dutch thing anyway. I took the 'with breakfast' option. I recommend it. All this comes in at about $210/night per room including taxes. There are plenty of cheaper places around but if you are in Amsterdam for a couple of days and want a faultless, quiet, reliable, central place to stay, this is a good candidate to consider, and worth the money if you have it. The only thing that I wasn't keen on was the Momo restaurant that is attached to the hotel. It is a Sushi only restaurant, so if Sushi is not what you want, too bad. We ate there one evening and while the Sushi itself was no doubt excellent, it was expensive for what it was - as in my opinion Sushi tends to be. If you like a rank of chefs attending minutely to each bite, and lots of pretty waitresses regularly asking if you need anything, or don't really mind about the cost, that's fine, enjoy it and pony up liberally at the end. Otherwise, don't come to this place too hungry, or with kids, this one is for the up-market purists. There are better places nearby, serving quality food of other types for quite a lot less.
Close te citycenter Bed en cushions to soft. Bad smell
- Proximity to Amsterdam's famous museums - Comfort of the bed - Size of the bathroom (we got a handicapped room) - Availability of luxurious toiletries - Clean, well-kept rooms - Friendly staff - DELICIOUS hot chocolate - Free, reliable wifi - Room itself was a little small - Cleaning staff arrived at 8am
The location was excellent for visiting the Museums and good selection of cafes and restaurants nearby. Canal boat trips right outside hotel entrance. The room was cramped and somewhat claustrophobic. The cost of the room was far too expensive for the size and no breakfast included.
Cleaning staff was nice. Water leaked from my ceiling onto me in the middle of the night. managenent was totally unhelpful.
Next door to museums and across the street from canal, cruises and casino Very helpful and professional staff and excellent restaurant on site (MOMO). Clean, well appointed room of adequate size. Highly recommend Road traffic could be heard but not a significant negative
Location and staff were great. Breakfast although pricey was huge! Very decent! Very clean and comfy bed. Room was modern although the "non-divided"/private bathroom may be an issue to non-couples. Some of the toiletries where empty.
MOMO I was not happy at all with the bed and I ended sleeping on the floor because the matress was really bad.I paid 160 € and I think the bed should be comfortable.I was not happy with the answer of your staff saying that the bed for standard rooms.I was that close to go down to the reception with the matress to show it to all.
Staff at reception and night porters were very helpful and friendly. The 'living room' area is well designed to be modern yet comfortable, the range of books available to look at was excellent. The location is excellent - Leidseplein is a stone's throw away and there are lots of really great places to eat. The Museums are also just around the corner, and tramlines are a 5 minute walk away. Sometimes we had to wait quite a while for our presence to be acknowledged and orders taken in the 'living room'. Also, a couple of times staff entered our room after hardly knocking or giving us time to reply! I think the rates are quite expensive when you consider that they do not include breakfast and the charge for web access is huge!
Location is great. Clean Standard rooms are a bit small but great for a couple. Staff is very professional. Concierge is great with recommendations
Very nice location, only one block from the nearest tram line, very easy to get around the city. The rooms were also very large with plenty of room and a canal view. The breakfast was very expensive and the bed was not as nice as most NH hotel beds tend to be.
panorama view through glass wall of my room on the 6th floor to trdational Amsterdam houses and chanel. The disctrict is really quiet. The hotel is located very close to Van Gogh museum, my favorite place in Holland it takes almost 1 hour to get the hotel afoot from Central station. You need take a taxi
Size of room is excellent for location relative to city center. Property has good ammenties.
Warm friendly atmosphere. A little far from the center and the action of leidesplein.
Everything in Amsterdam was expensive considering I was using the American dollar which doen't seem to be worth much. The hotel was in a good location for walking to tourist attractions. The only complaint I had was the smoking in the hotel lobby and bar but I guess there are no restrictions in Amsterdam.
1) early check-in because I needed to sleep after trans Atlantic flight 2) location breakfast was not included in the price of the room
For European standards, it was very spacious and was the best hotel I have stayed at for under $150 Euros. Great value, good location and I would stay there again. Hotel room did not have dresser or microwave. (Microwave was available if you go down stairs).
Location was good It was very dirty and smelly. The room had not been properly cleaned- it was dusty, the bathroom was mouldy and there was garbage under our bed. There was a mouldy, musky smell in the entire hotel, from the 2nd floor and above. We paid quite a bit of money to stay in this "4 star" hotel, but the hotel was no more than a 2 1/2 star in my opinion. I would note recommend staying here.
Very nice hotel, well situated nearby a tram stop. Big, clean and comfortable rooms (very quiet). Excellent breakfast, though rather expensive (as was the hotel itself). Would definitely stay there again if my budget allows it ......
Location + comfort
A nice hotel with large rooms, good staff and a great location for the Museum Quarter. The hotel is also fully accessible for a disabled solo traveler. As a wheelchair user, it was inconvenient to have to ask each day for the towels to be left down.
The hotel is very well located: just around the corner fr The Van Gogh museum and the Rijks, which were two of my favorites. the staff was very friendly as well. I would definitely stay there again.
Total confusion on check in and taken to sister hotel, (Roumer) Very little explanation. The room though was very nice and on a quiet street so maybe in the end it all worked out. Just the check in experience, staff also seemed vague about the wherebaouts of another hotel that I had to attend the next day and would have sent me to a completely different place, if I hadn't double checked myself.
The hotel is superbly situated just off the Leidesplein and easy walking to the main shopping streets and bars The room was a little style over function and the double bed was 2 singles pushed together. It was also a little noisey, not to bad but depends on your neighbours as the rooms are connected by a joining door and the walls are not thick.
Location Too hot
not a nice welcome. changed room three times before we got an acceptable room
location is great, very central, easy to access everywhere the room we stay is super small, and the stairs were super thin. in d room we can see dust! can hardly move anywhere. too small for 2 persons. it looks boutique from the outside, but the is not. not value for money at all comparing to other hotels around that area.
Staff were brilliant, Location, Value for money
Fabulous location. I walked everywhere. Easy to catch the Conexxion shuttle bus to and from airport-5 Euros! Staff helpful. Room is soooooo tiny. Compact-like the size of a king sized bed-only that the entire room. I managed and I was alone. if I had booked for 2 people it would have been interesting.
great location, nice staff, nice rooms, great atmosphere. I'll be happy to come again. no aircondition in the room which is a problem when the weather is hot. when opening the window you sometimes suffer noise from the street.
Beautiful hotel, Room cleaning is handled all day long, not as usual only in the morning. This is not optimal if you have children who need to sleep in the afternoon
The friendlyness of the staff was second to none, and it was absolutly beautiful room
Nice room, bedding, etc., convenient location, and helpful staff. Room 101 (below street level) would not connect to the wifi and was below the reception/lobby area, so you heard steps/luggage overhead.
Staff were very helpful and easygoing. Breakfast was very nice. noise from adjacent rooms, having to carry my bags up and down very narrow and steep staircases. The lifts were so small, I could not fit in with my luggage, and had to be in the lift to push the button.
location, services, cleanliness,
they confused me with another guest and gave me key to his room
Location near to the fashion and museum district. Quiet street the room was a little hot during the night
The location, the facility and room, and the staff. All was wonderful. I hope to go back. The hotel was busy and our room was upgraded to a superior room. It was very nice. It was too short!
Lovely area, lovely hotel in charming old buildings, however with modern conveniences, large bedroom, excellent, helpfull staff. Beautiful fresh flowers in the common areas and in the bedroom. Everything perfect...
convenience to Amsterdam attractions Our room was a little small
A very cozy boutique hotel in a great location with friendly staff. The shower was scary.
Breakfast was very good with a nice selection of foods. The bed and pillow were very comfortable. I especially liked the good location to the museums and the friendly staff. Thank you for a nice stay. It was a little difficult to move easily between the bed and desk in room # 305.
the hotel is walking distance from the museum area and the main shopping street the room was not insulated well, no double window so it was a little bit cold
Friendly hotel staff and clean rooms. Good location. Small Room
The rooms were small but well appointed. The staff was friendly. Best of all the location is away from the tourist craziness yet near many attractions and a great place to begin exploring on bicycle. The wine in the room was disappointing in quality and price.
The location is perfect - in a quiet but very central place. Free wifi in the room for no extra charge. The staff is helpful and efficient, without bothering you.
Guests are given unlimited free drinks (of any sort) and snacks are always available. The hotel is advertised as having a restaurant. There is room service (very good) and hot breakfasts to order, but a restaurant for dinner is in a sister hotel down the block.
Front office staff were very helpful, within their capacity to solve problems - for instance, how best to get somewhere. Some, such as an internet system that was constantly breaking down, were not within their capacity. Cramped bedroom - no proper hanging space. Internet access very poor. Safe did not lock. Only one tiny piece of soap was offered. Lighting was very poor in rooms - difficult to read. No ironing board. Air-conditioning unreliable - public spaces overheated. Much more concerned with appearance than functionality.
friendly staff and clean throughout. rooms slightly tight
good location - near museums and public transporation cost of breakfast
The staff at the hotel were very pleasant and helpful. While remaining professional they were warm and welcoming. My son would often join me for a drink after work and we enjoyed sitting in the living room of the lobby. At breakfast one member of the staff (Sau (?) always remembered what I liked and greeted me with smile and a cup of coffee. All and all, I could not have been more pleased in terms of the facility, location, and personel. My rooms were attractive, but in both, 21 and ? the closet was practically inaccessible. One must sit on the bed to open the doors.
The staff was friendly and helpful. They spoke excellent English and Dutch. The location was excellent and close to P.C Hooft Straat, which I think should be emphasized in the hotel manual/guide. The hotel was also right next to the Vondel park. It was close enough to the leidseplein for a short walk but far enough to away from the rowdiness. The complimentary liquor in the room was highly appreciated. The toiletries should be replenished every day, especially shampoo and body soap. The proximity of my room (room 18) to the service area meant that early in the morning I could hear the breakfast serviced being prepared quite clearly. The door and insulation for rooms close to the kitchen should be thicker. The curtains on the windows were blackout curtains which were nice, but I would have also preferred there to be curtains through which light can pass through to help adjust to the new timezone. It was either completely dark or completely exposed with these curtains - and being right next to the hotel courtyard meant that the windows were at eye level for anyone there.
The room was huge and beautiful, the bathroom was amazing with a double headed rain shower and a separate jacuzzi and double sinks. We had a king sized bed, which in our room was just 2 towns pushed together, but it was very comfortable and nice. The walls were a little thin and we had a room with a window on the street so we heard a lot of people walking by at night both outside the hotel and inside the hotel. The TV was mounted on a wall next to the bed, rather than facing the bed, so that was a little awkward.
Lovely boutique hotel that lived up to the description on website. Staff very friendly and extremely helpful. A very minor point but would have expected more luxurious bathroom products to live up to the luxurious standard of bedroom and bathroom!
Location and very attentive staff. Paying for internet access in room.
Location was brilliant - quiet but just around the corner to lively square. Hotel clean, staff friendly and helpful, breakfast great, rooms fantastic!
Very central position - comfortable hotel. Didnt think necessary for towels to be taken away everyday especially as they were then never replaced!
Amsterdam is so small there is no reason to stay in the middle of all the touristy stuff. This place was in a quiet area, yet close to everything. Clean, comfortable, with helpful staff. Did not try their Japanese restaurant but it was packed every night and apparently has a good reputation. I would say this is a more "grownup"/sophisticated hotel. They rent out average bikes, which are a few € more expensive than the rental place down the street, but it's more convenient than the rigmarole of leaving 50€ cash per bike + a copy of your ID. Honestly, the only negative were the rental bikes, which were not very comfortable for long rides but do the trick!
Location, staff was very helpful. Bath products and bedding was very nice. Outlet for coffee machine didn't work, had to make coffee in bathroom sink. Top floor room was designed poorly with very short ceilings in corners and hard to access outlets.
we only stayed one night, but we were satisfied with everything. If we go again to Amsterdam your hotel will be the first option.
The room was pleasant, and the bed comfortable (not the case in a lot of hotels and for me the most important thing). I marked it down on facilities because the shower/bath tap was difficult to use. In general the bathroom was not in the league I expected for the money we were paying. The toilet was crammed into an awkward corner so you had to sit diagonally on it!
We enjoyed the hotel and it's position. The room was very pleasant. Service good. Wish we could of stayed longer.We booked a standard double room, but upgraded to an excellent room.
only dutch channels on the TV, no opportunity to get international news in english
peaceful atmosphere and very nice decor. The bar was very elegant and a pleasant place to sit in the evening. The drinks were very expensive - and so was the additional cost of breakfast
Location, quiet. Basic room and especially bathroom. Reception staff on arrival. Limited information about hotel facilities in hotel.
the hotel is conveniently located in a quite neighborhood. Local public transportations stops nearby for direct travel to center of Amsterdam. we walked it all - about 35 - 40 minutes to downtown. small boutique hotel with very well appointed rooms. great breakfast and very inviting bar - patio in the summer. staff was super nice. parking is a bit of a challenge. no parking facility with the hotel - not unlike most other hotels in town. paid street parking is a slight hassle
It was close to RAI and the rooms were good and clean. All in all a safe bet. It could have had beds separated as requested
Friendly and helpful staff
Great environment, very nice premises and nice staff. A small hotel with a family feeling where they recognise you quickly. The wifi-access was by payment which feels somewhat oldfashioned on a four-star hotel where I would expect it to be included.
very quiet, easy access by tram VERY poor provision for clothes
location, breakfast price too high, some stuff very cool and distanced, water in the shower hardly warm (for 4 star hotel this is disgrace), hotel is not at all luxurious, very boring and no atmosthere, no price list for mini bar; hotel cosmetics very poor quality; the only good thing about this hotel is location;
We liked the location of the hotel and the staff which was very helpfull and nice. When we came to the hotel, we got the room which was not cleaned yet but then, after informing the reception thereof, we were upgraded to a better room, so we couldn´t complain at all.
Comfortable rooms and attentive staff. The front desk was very helpful upon our arrival in helping to orient ourselves as well as providing restaurant suggestions.
The location is very convenient to go to all touristic places.
The staff are very nice and helpful. Location is close to the main tram line which will take you to any major attractions. I love their breakfast which has a very wide and generous selection of food, and ham. I'll absolutely stay in this same hotel again. Thank you NH!
Hotel is located in the center of the town 5 min walking distance to Rijksmuseum. Basic amenities are there, all relatively new. Rooms are on the smaller side but can't expect more given the location. Very clean and well maintained. When asked the staff were I can park the car they have sent me to a parking that costed 68 Euro for the night without even mentioning the price (paid at the exit in the morning). Extremely slow internet almost unusable.
Great and comfortable hotel. Conveniently located near restaurants, bars, shops!
Staff was very helpful. Decent size rooms. Great breakfast Small bar
I cannot recommend this hotel I pre-paid this hotel via booking.com (14-Sep-10). However on check-out after a two night stay (11-11-10 / 13-11-10), I discovered that NH Amsterdam Centre had charged my card for the full amount (561.70 euro) a second time! As of 18/11/10 I have not received a refund. Will never stay in an NH Hotel again! I advise if you stay in this hotel, check your credit card statements when you get home!
I would like to have breakfest already at 6:30 AM
Great location. Easy access to tram and canal boats. Room was very clean and nice. Also bed was very comfortable. Staff and bell captain were very helpful and nice upon arrival. Made us feel very welcome and safe. Nothing.
The location of NH Amsterdam is excellent. The staff was not friendly and they have passed much inaccurate information to me during my stay. The rooms are very small
The building itself is nice, but the service grade is very amateur as the hotel's name. For a short while the front could not find my room key and she told me that she would charge me for the loss of the key. She found out my key somewhere else finally.
I liked the location and the bar area.
Great stay here by myself....I felt safer than other parts of Amsterdam. Woah....great neighborhood. Students spoke in Dutch to each other in front of me several times.
The building itself and the decor, good size rooms and quiet location. The staff were unable to recommend good restaurants. The places they recommended were unimpressive and touristy.
a wonderful building, beautifully restored - we have stayed before and always look forward to coming back - the staff are all very friendly and helpful
The rooms and the hotel itself were very nice and stylish and friendly staff. Nice location. With regards to service: there is definitely room for improvement. You would expect a better service in a hotel like this. Even though we knew most of the staff consists of students you would expect a better service and a professional staff given these rates. Or else lower the price (and expectations will be lowered too), then it would be easier to accept that most of the hotel staff are no professionals (yet). We also thought the lightning in the room was a little insufficient (a little bit too dark).
The comfort of the room and the tranquility I asked for two umbrellas and they delivered me two ancient and torn(broken) umbrellas. I supposed that they would not receive(charge) from me anything and they received(charged) from me 10 Euros.In addition request for three occasions that will change a molten bulb of the bedside table and the personnel dl hotel ignored.
Service was excellent, friendly. Ambience and decor beautiful, location very conveneint.