Cons: Had to pick up our own wheel chair at baggage claim instead of at the gate.
Sep 30, 2016
Flight was good!
Pros: Crew, food, all was good.
Cons: When I began my trip at ORD my niece upgraded my ticket to business. At approximately $3400, plus my initial ticket price, due to a health reason my niece had. She wanted me near her for assistance. We were told there the business seats were full with the Seoul Hanoi flights. There was no adjustment for the economy price on those legs of the flights. When we got to Seoul, the whole business area was empty. We were informed by the staff no seating adjustment could be made. A form was completed in regards to the inability to make adjustments. My niece, Julie Cowling, emailed Asiana the day we arrived in Vietnam, the day before we left to return home she recieved a reply. She checked with the ticket counter in Hanoi, prior to our departure, they were unable to make adjustments. There were seats available. This was very frustrating. Routinely airlines can make the seating adjustments.
Sep 29, 2016
Pros: I enjoyed the Korean dish options and having metal silverware was a nice touch. The cabin crew was very attentive and friendly throughout the flight. The legroom was pretty good for a coach seat.
Cons: The boarding process was a little chaotic. There was a gate change at Pudong Airport and we had to leave from a lower level gate which involves bus ride to the plane. And there was a long wait after the initial bus until further busses came. Then we stayed on the ground for quite a while until we were allowed to take off, maybe one hour or more late.
Sep 29, 2016
Pros: Again a very friendly and attentive cabin crew and I enjoyed the Korean food options. Legroom was good for a coach seat. The boarding process was fine and the Incheon airport had an interesting cultural center as well as good food options during a fairly long layover.
Cons: I had some problem operating the controls for the movie options and could only get to the first four Hollywood movie options. I probably should have asked for some help.
Sep 29, 2016
A Smooth Sailing Flight from start to finish.
Pros: Seating on that Airbus was very comfortable with a lot of leg room and we sat in economy class. Food also was excellent.
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