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Friendly staff Clean rooms
The hotel was beautiful very clean the pool was great and the staff was very friendly The bathroom door did not lock and the sound proofing for the rooms were awful
Fire alarm ringing all night in the room next to us
Very nice, clean, and convenient. Way too expensive. Their green housekeeping program was confusing. Food at the hotel was also outrageously priced for quantity and quality of the food.
I loved Jazzy J in the club lounge ! He was SO AMAZING! BEAUTIFUL Spirit! Supurb customer service ! I loved the indoor pool garden ! Wish there was a sauna .
We loved the setups of the room, pool was amazing kids loved it. Did not like paying for self parking, valet parking I understand bt paying for self parking wasn't use to that.
Everything was good except for the parking The fact that no one told me I would have to pay for parking till after we checked out
I love the location and I have always felt safe here. I have had issues staying in Atlanta in the past, but fortunately, I have never had issues at this hotel. Parking was not included in the price of the hotel. I wish I knew this as I was booking instead of finding out at check in.
I love the pool area and the staff was very friendly! The room was not clean and the beds were old, worn and squeaky.
The workout room was nice and clean.
We are frequent Sheraton customers and specifically went out of our way to stay here at the Atlanta Sheraton. The parking is a joke. You have to park far from hotel then take a small path down a small car ramp and with kids and luggage it's not only scary it's dangerous. The hotel wasn't as clean as most Sheratons but most of all the rooms were extremely noisy. We could not sleep at all with the noise. Will not stay here again. On a positive note the pool was nice. Not clean Super noisy Parking is a nightmare
Location and price. We requested 2 beds and a pull out or cot on this website. We were told that that set up was a fire hazard and no room in that hotel was set up like the one we requested. We were given the "hospitality suite" which consisted of a bed that pulled down from the wall, a pull out couch, and a cot they had to roll in. There were no actual beds.
The valet parking and baggage storage staff were very friendly and helpful, but the check in receptionist was cold and impersonal. For these prices, WIFI should be free. Period.
The shower was nasty. Hairs in the shower and around drain. There wasn't enough towels.
Incredible views. Within walking distance of almost everything Atlanta has to offer. Friendly staff, quick to respond to any requests at any time of the day/night. Our AC unit lost power at 11pm, they had it working by 11:30pm. ORDER A DRINK at the bar on the 73rd floor and then sit back and relax while the room rotates, giving you the best view of every part of the city. Worth the money. Only complaint - the beds in the double queen rooms are small, and do not comfortably sleep two adults.
Close to all I needed, amenities were complete Noise, heard next room talking till 3 am.
View from the room was lovely. Used to having breakfast and parking included in the price of the room.
This is the 2nd Westin I've stayed in and they have both been great. At this one in particular, the staff was super nice and I had a very good experience. The bed was amazing. Beautiful hotel from the outside too. The room wasn't as big as I was expecting and I had hoped for a bathroom as nice as the one I stayed in in St. Louis. It had a big walk in shower while the one in Atlanta was a standard tub you can find in any hotel.
The hotel is probably the best in Atlanta. Especially if this is your first visit. It's pretty cool because you can go on the 72nd floor and see the entire city. Well the parking was terrible. We were really disappointed. We decided to self park vs valet, grabbed a ticket.. This parking garage is so tiny. We drove around looking for parking, ended up on the top floor. No parking. So we had to leave the parking garage. Paid money to drive around looking for a spot. We ended up Valeting. The next day we checked out, and came to find a note on our truck that another car hit our truck and ran. Good thing a couple saw and left their car info. Basically the parking is the worst part.
Location,luxuries ,clean,staff,view Valet parking
Location Poorly managed and staffed. Rooms need insulation from the hallway sounds. Charged for Internet when I was told it was free as a Starwood member.
I loved how accommodating and welcoming they are for pets. The cost of the room based on the size. Was expecting something much bigger for the cost of the room.
Very nice room with amazing view of dowtown
Great hotel with excellent service. - typical of a Westin! View of Centennial Park from the room was beautiful.
Everything on the Room Service menu was excellent.
The employees No pool or jacuzzi. Or free breakfast
The beds, service, staff, everyone is here to help you enjoy and relax life. My favorite and only place in Atlanta I will stay.
The Hotel while a Ritz Carlton also has a boutique feel, the rooms are exceptional in function and style. All of the staff that I interacted with were warm and friendly There was nothing I did not like
The staff at the hotel was without question second to none. I travel over 200 nights per year so I have a bit of hotel experience. The traffic at the front was a bit much, but the Valets manage it extremely well. The Valets are the best I have ever seen.
Great service and friendly efficient staff.
champagne at check in.
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
Location Room was tight. The did not take the effort to find my marriott rewards number ( did not have with me). would not consider an upgrade evin if I paid because I booked with this site.
Very convenient to the Olympic Park. And loved the trendy style.
The hotel has a nice boutique feel. The bed was comfortable. We opted to pre-check the day before arrival and requested a spacious room from the options. The room we received was so small that there was no space to place our open luggage! Also, the shower was fairly small and no bathtub.
The room was great, very comfortable bed. It can be a bit noisy as it is on a busy street. Sounded like we were in NY.
Very near to the place where I wanted to go House keeping was poor,for examples not proper bed making, no shampoo refill and no bottle opener in the room in spite of minibar facility, not enough help for sightseeing information.
Next door to all of downtown Atlanta.
Rooftop Restaurant needs a remodel/ furniture could be upgraded. Floors as well in hotel hallways.
Rude staff. Small rooms, that felt unwelcoming. Poor location for anything outside of every touristy sites.
Clean and modern looking rooms. Enjoyed the rain showerhead and the view from the rooftop bar. The staff was friendly and handed us mojitos at the check-in counter. Parking is way over-priced. Rooms were a bit small but still comfortable.
Location: was accessible to the locations I was in Atlanta for. Staff were very inattentive. Door man just sat on a bench on his phone, never once opening a door, receptionists were unable to find packages I had had shipped there. Food was across the board poor: paper shreds in my granola, green eggs in my cob salad, incorrect sides came with my room service. Cleanliness: in the room walls were scuffed, their was just smutz on everything! Like the lamp, countertops, etc. I was expecting a 4 star experience like was advertised but I would have been better off staying at a cheaper chain.
They have a nice happy hour. It's also clean, quiet, and friendly. Will definitely stay there again next time I'm on business in Atlanta.
Great friendly staff, nice restaurant and bar downstairs. Great location in downtown Atlanta. Nothing.
Clean room, comfy bed Noisy (street noise + doors in hallway). Restaurant is terrible, don't waste your money. Gym is small but acceptable if all you need is a treadmill or elliptical---bring your device because all tvs broken in some way.
Easy to get to using MARTA. No need to rent a car or get a cab from airport. We were able to walk to Centennial park. Staff was friendly and helpful. They had dollar wine cocktail hour. The carpet in room needs changing. Fourth floor can be loud
This was my third times staying here. It is always clean and the staff from the front desk to valet are all helpful and down to earth. It is close to everything I usually come to Atlanta for. It's within walking distance to the Georgia Dome for Falcons games, the aquarium, Coca Cola World and the Tabernacle that we see a lot of concerts at. My only compliant is it seems I can never get the room cool enough.
Location AC unit was noisy and couldn't be controlled. Next door to a Jazz club that plays loud music till 1am. Easily heard in the room.
Location was great. The decor was nice. The staff were helpful. The rooms are small for a family. Parking is tough and best to valet.
The staff was friendly and professional. $30 per night for parking
Convenient. Staff was helpful and polite. Water pressure. No noise proofing. Uber could not find address. No hot water one morning.
I like the closeness to things downtown (highways, shopping/dining), the comfy atmosphere and the staff There isn't a refrigerator in the room
Staff were super friendly and very helpful. Did not have to wait for a room Excellent service Convenient to downtown and venue Extra clean room with all amenities Best place to say if in Downtown Atlanta
The room size was fantastic. Very clean. Great view. Expensive valet parking. I ended up parking over a mile away & took an uber which was less expensive.
The convenience of walking was great and the view from the room was probably the best part of the hotel Valet parking was too expensive yet the parking garage was around the corner, 5 mins walking, and not in the safest area of town. At the front door you had to carry your luggage up the stairs before putting it on a cart bc there is no ramp etc etc a wheelchair lift. The morning of check-out I was fixing the sheets and I found a hair stuck to the sheets (that definitely wasn't ours) in something that looked like snot. I almost threw up. I think the facility could be cleaner
The staff was friendly and the room was clean. We drove around Atlanta for 20 minutes looking for the hotel as the GPS did not direct us properly. When we called the hotel for better directions the message that plays is something to the extent of "This mailbox is not accepting messages". I checked in at 9:50pm and was told the water would be shut off from 10pm until 1am. I quickly used the restroom and brushed my teeth not knowing how long there would be water. After settling, I went to the lobby to print my boarding passes for my flight the next day and the computer would not work. When I asked about it, I was told it hasnt worked for a while and was offered a ride to Kinkos the next day to print my boarding pass. Being that I was there for business I did not have time to go to Kinkos. When I woke up at 6:40 the next morning there was still no running water. This meant no way to flush the toilet, brush my teeth, or shower for my business meeting. Overall not impressed with my stay. They should have transferred guests to a different Marriott branch in the city that had running water.
The staff was outstanding! The location is questionable.
Become a Marriott Rewards member for free and get hi speed wifi in your room! The view of Atlanta was great with all the windows. The space was huge, clean, and comfortable! All the staff was super friendly and helpful and happy! I would totally stay here again if I need a hotel in Atlanta. There was breakfast too" No recycling. They use disposables at breakfast; not environmentally friendly.
Very scary area. Lots of vagrants and young men loitering. Room was okay, but the hotel advertised a lounge/bar which they closed over a year ago. There was no ice machine on our floor. Upon checkin, I was told there would be no water from 10 pm to 1 am ... I checked out at 8 am the next day and there was still no water .... therefore, there was no way to flush a toilet, take a shower or brush my teeth. The staff upon checkin, during my stay and checkout were excellent, helpful and kind.
I loved the staff. I have stayed in plenty of hotels from days to a week. This staff was hands down the best. Friendly from the moment we arrived until the moment we left. I wish I could be name them all but it would be easier just to say the whole crew. It only made our stay that more pleasant. Even the shuttle bus driver went above and beyond for us and others. Right by Underground Atlanta...so it was different but a pleasant stay. Would I stay again. HELL YEAH! Location was not the best but not a deal breaker. I've stayed in worse for more.
the code to the elevator made me feel very secure. really liked it nope it was good
It was great everything about it No! Everything was amazing,,
It's proximity to THE Americasmart was great
The location was close to everything that i wanted see. The price was little high on room and valet.
To give us a price quote that excluded a $30 a night parking fee was very deceptive. Not happy. Not really aesthetically pleasing. I did not care for the bedding. And a view of the parking lot was not the best.
The total experience was excellent. They only have Valet parking.
Loved everything about this hotel. Especially the staff. Definitely need microwave in room.
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The staff was very friendly! The location was nice as well The valet parking was a TINY area, no room service, the restaurant wasn't open all the time,
The location is close to everything, most things are walking distance We did not have a microwave
Location in relation to business I had to tend to. There was no free parking and $30 to park was absurd.
Great location, friendly staff.
The staff was excellent! They were very friendly and helpful. The unexpected social hour the evening we arrived was a nice surprise. The valet, Lonnie, was very helpful with directions getting around the city. Everyone was accommodating and seemed genuinely concerned that each guest was happy and taken care of. The bed was a bit uncomfortable. For a queen size, it seemed a bit small. Upgrading the mattresses in this location would take it to the next level of comfort.
The staff was very friendly and accommodating. The breakfast bar was very good with a great assortment. Even though I didn't need it, the kitchenette was super nice and well equipped. Location! We arrived at 12:30 AM. Circled the block for over an hour trying to find the hotel. Stopped at three other hotels that didn't know where it was either. Finally saw the marquis high on the building. There was construction around the front entrance and absolutely no identifying signs at street level.
the staff was very friendly and the convenience to everything was great. also the free breakfast was outstanding. I have al positive things to say about the hotel.
It is fantastically well located, 2 blocks from Marta station and from Centennial parrk, and the hotel is nice. The breakfast is not very good , not "continental" one but mostly american.
Staff were very friendly. Room was clean and adequate. Breakfast was good.
You can't beat the location. The rooms were clean and the beds were comfortable. Cute room layout. Free cookies, coffee/tea, and fruit-infused water at front desk. Good free breakfast. During breakfast, the manager even walked around to all the tables and asked how everyone's stay was. He was very personable, as was all the staff. Excellent customer service. Overall incredible value. Hamptons seem to be really stepping up their game lately. The TV didn't work the morning of our checkout. Also, you have to pay for parking, but it's honesty not really a negative because you'd have to pay for parking anyway to do any downtown Atlanta activities.
I liked that when I put that "do not disturb" sign on my door for my entire stay.....they left me alone! I've stayed in some places that totally ignore the sign. Also....Hampton Inn & Suites has THE BEST BED AND PILLOWS EVER!!!
People were fine Room,mainly the bathroom was horrible! Grout missing, mold on shower curtain. Disgusting.
Beautiful lobby Room very small, paint peeling in all rooms, looked dirty. By vent towel with plastic bag taped to it.
Location and parking were great. The bathtub would not drain. Very gross.
restaurant was nice Only valet parking available; one-hour free wi-fi only
Room was very dusty! Bathroom fixtures were all loose. Bathtub did not drain properly. Room door was coming off the hinges.
The proximity of the hotel to major tourist attractions is great. Easy walking distance to the them all. The hotel was looked worn and rather unclean. The rooms were cramped. My TV did not work. After 3 attempts by the staff to make it right (and two comps on my bill) they move us to a different room. The staff did everything on their power to make it right for us, but I think they were handicapped by the facilities and resources available to them. Hilton needs to make an investment in this facility!
The staff were all friendly, and the room was pretty nice. Although the valet guys were really nice, they did get pen on my leather seats. the room didn't have a fridge.
the location and breakfast bar The suite I stayed in had a window that was not covered and let light in all night long. Also the electrical outlets were loose. It was difficult using them. The room was clean on the surface but the hidden places were not clean; ie beside the bed and night stand. You could use new pillows for the beds.
location needs to be remodeled
Very clean, friendly staff, close to attractions. Only valet parking, nothing open after midnight around that area.
The kindness of the reception staff.The vicinity to the convention center and the metro (MARTA) station. MARTA transportation to and from the airport is more efficient than taxi. The rooms are not so clean. The environment seems unsecure.
It was clean, inexpensive, and it had free wi-fi and breakfast.
Location of hotel - neighbourhood.
The only good thing I enjoyed while staying there was the location. Staff wasn't helpful at all. We were also charged for a half day because we checked out 10 minutes late. They didn't even tell us we were being charged it just showed up on our bank statement. Very unprofessional.
free internet access; downtown; convenience store nearby the water failed twice in one week; i reserved a smoking room and a non-smoking room was assigned to me; the breakfast is not very good.
close to coke and georgia dome work out room closed
Central location, good value for money compared to other hotels around. The sink in the bathroom detached from the wall! Water was flooding, I called the staff, but no one showed up for at least 40 minutes! The walls were not very clean.
Excellent, polite customer service Clean rooms Elevators behaved erratically, and the doors kept closing aggressively on boarding passengers.
The breakfast The bathroom was very small. the facet was not attached to the sink.
Location The nasty hair in my tub and the hard beds
Price and location Room (old, AC not working, no shower curtain)
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Location ok I was price gouged during storm evacuation. Normal rates were closer to $---.
Location, I think they should keep the water filter machine on. Specially night time.
location to both downtown and the georgia congress center it is a bit long in the tooth.
Location and beds Free continental breakfast was horrible. I've traveled all of the world and have stayed in many hotels. This was by far the worst breakfast I've experienced.
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The staff was exceptional!!! The building was older and dated.
location, staff, breakfast
The staff was friendly. outdated and not well-maintaied building; mold stains in bathroom; broken coffee maker; broken alarm clock; complemetray breakfast was not ready on time; inefficent front desk (only one person); midnight noise from outside.
Location and price Elevator