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Excellent location, and services. The rooms seem very dated (south tower). Wallpaper peeling, dark look. Bar area is nice, but staff seemed to not want to be there and it showed in the service. Sat at the bar and had an unpleasant smell.
The valet parking took to long to get your car
Only thing I liked was convenient location and the service was very friendly. I can't believe this hotel has 4 stars. It barely feels like a hotel and its quite impersonal. The CNN aspect is interesting but the building feels like an office with the hotel as an after thought. The rooms are super out of date and there are no outlets that are easily accessible near the bed which is super annoying for plugging in devices. Also, you have to pay $15/day for internet. SERIOUSLY! Internet should be free and included in the price, PERIOD. The nickel and dimming is super annoying. It reflects how out of date the hotel is. I'm not sure how other ATL hotels are but I'd encourage you to find a better place to stay. I really hope ATL has better options than this place.
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
Expensive Valet only
Staff and location Price and rooms need to be updated. Our room smelled like old carpet.
Close enough we were able to walk to the venue and several choices of restaurants nearby. $35 added for required valet parking with almost an hour wait for our car to be retrieved.
Location is great. Easy walk to Phillips Arena and other attractions in the area. Valet parking attendants were wonderful!! Booked online thru hotels.com. Reserved a deluxe double room, with 2 double beds. Got the two beds, in a tiny single room with moldy bathroom in which the tub barely drains while showering, for $358.00. Extra charge for internet!! Called front desk after arrival. Told me they could not do anything about it as I had booked through a third party. Lesson learned.....go direct!
We didn't know the limit until we had already booked and gotten the itinerary. Very inconvenient and we had to pay for 2 hotel rooms because we could not cancel. The staff we spoke to on the phone were unpleasant. We were calling to let them know we were going to be arriving late and it turned out we couldn't stay there at all. It would have been nice to know the fine print about the pet friendly hotel before I booked and paid.
Desk manager mariadirty roo Dirty room. No wakeup call. poor valet service
Lobby was nice & location was good The carpet was stained and worn, and so was the furniture. The tub was so clogged that the water backed up to your ankles even in a quick shower. Valet never answered the phone and was slow even when there were four or five guys standing around. Self park is not even an option. Check-in was slow. View was horrible- we had an inside facing room. I've had nicer stays at budget hotels. Don't expect much from this place. Every amenity is charged separately.
Very nice hotel! N/A
Very nice room with amazing view of dowtown
The valet parking and baggage storage staff were very friendly and helpful, but the check in receptionist was cold and impersonal. For these prices, WIFI should be free. Period.
Rooms were nice and clean For the cost I would hope for a peaceful nights sleep but instead loud music was played half the night along with younger girls running and laughing up and down the hall. Very disrespectful.
I loved the view from our floor and the room overall was very comfortable and clean. I did not like that you have to pay for wifi unless you are a member.
Location Poorly managed and staffed. Rooms need insulation from the hallway sounds. Charged for Internet when I was told it was free as a Starwood member.
I loved how accommodating and welcoming they are for pets. The cost of the room based on the size. Was expecting something much bigger for the cost of the room.
Close to all I needed, amenities were complete Noise, heard next room talking till 3 am.
Location,luxuries ,clean,staff,view Valet parking
View from the room was lovely. Used to having breakfast and parking included in the price of the room.
Staff were great
Incredible views. Within walking distance of almost everything Atlanta has to offer. Friendly staff, quick to respond to any requests at any time of the day/night. Our AC unit lost power at 11pm, they had it working by 11:30pm. ORDER A DRINK at the bar on the 73rd floor and then sit back and relax while the room rotates, giving you the best view of every part of the city. Worth the money. Only complaint - the beds in the double queen rooms are small, and do not comfortably sleep two adults.
This is the 2nd Westin I've stayed in and they have both been great. At this one in particular, the staff was super nice and I had a very good experience. The bed was amazing. Beautiful hotel from the outside too. The room wasn't as big as I was expecting and I had hoped for a bathroom as nice as the one I stayed in in St. Louis. It had a big walk in shower while the one in Atlanta was a standard tub you can find in any hotel.
Very near to the place where I wanted to go House keeping was poor,for examples not proper bed making, no shampoo refill and no bottle opener in the room in spite of minibar facility, not enough help for sightseeing information.
Rooftop Restaurant needs a remodel/ furniture could be upgraded. Floors as well in hotel hallways.
Very convenient to the Olympic Park. And loved the trendy style.
Clean and modern looking rooms. Enjoyed the rain showerhead and the view from the rooftop bar. The staff was friendly and handed us mojitos at the check-in counter. Parking is way over-priced. Rooms were a bit small but still comfortable.
Next door to all of downtown Atlanta.
The hotel has a nice boutique feel. The bed was comfortable. We opted to pre-check the day before arrival and requested a spacious room from the options. The room we received was so small that there was no space to place our open luggage! Also, the shower was fairly small and no bathtub.
Rude staff. Small rooms, that felt unwelcoming. Poor location for anything outside of every touristy sites.
The room was great, very comfortable bed. It can be a bit noisy as it is on a busy street. Sounded like we were in NY.
I enjoyed my stay
It was very close to the Georgia Aquarium and the Coco Cola Museum which is what we wanted to see in Alanta. I never like being charged fo parking.
Central location, friendly staff, good value for money
we were let of the second night when we explained why it was not suitable location. amenities. lack of breakfast. loud air con. price of car park
Staff at front desk were outstanding. Very friendly and helpful. Great location. Room was dusty in places and A/C made a rattling noise. Lamp shade had hole in it. Plugs on lamps only worked when lamp was on.
The location is perfect....steps to numerous restaurants and shops. Also a 10 minute drive to Atlantic station. The facility is beautiful with comfortable guest rooms and snooze adjust beds making your mattress meet your sleep needs. But the best part is the staff. Everyone was so friendly and helpful and really made us feel at home. Definately staying here on all my atlanta trips
Room and amenities were comfortable and quality. I didn't like the $30 valet parking charge.
The comfort of the rooms. Cleanliness. We had money disappear from our room while we were away.
Location, location, location. I didn't like that hotel had no complimentary breakfast. I understand that the hotel has a very nice restaurant, but if you have to spend $15 on breakfast you can't afford to eat dinner in the evening at hotel. I think you will find that more would frequent hotel restaurant and bar if could have a little breakfast on the house. bagel, muffin , milk, juice , something simple for pregame. 24 hr pantry is nice for midnight cravings.
Situated adjacent to Aquarium and CC World. Good choice of Restaurants in the neighbourhood
We loved our city view from our room. The staff was extremely friendly. The location was in near walking distance to restaurants and entertainment, and right across the street from the Georgia Aquarium & Centennial Park. No continental breakfast. You had to pay an additional $12.99 per person to eat. Also, you have to pay for parking (which is common downtown). Check your car once valet bring it back to you. We had scratches and scrapes on our back bumper.
This hotel is very well placed in central downtown Atlanta, I was able to walk to the World of Coca-Cola, cnn and the Centennial Olympic Park, as well as Phillips Arena and Georgia Dome. It is conveniently located to a marta station as well (as I had no luggage, I came straight from the airport). The room was very comfortable, there was a well-equipped gym room, and breakfast was awesome, with a chef that would cook eggs, pancakes, waffles etc at your request. Well... I was woken up at 1 am by the noise of an electrical drill in the neighbor room just outside my door - the guest there got locked out of the room and they couldn't open the lock with the magnetic card. I called the front desk, which explained what was going on and the noise stopped some 5 minutes later. The next morning, nobody seemed to know or remember what happened, but during check out, when asked about my stay, I mentioned the episode and they promptly excused themselves and offered hh points on my card as a minor compensation, which was the least they could do.
Staff were super friendly and very helpful. Did not have to wait for a room Excellent service Convenient to downtown and venue Extra clean room with all amenities Best place to say if in Downtown Atlanta
Easy to get to using MARTA. No need to rent a car or get a cab from airport. We were able to walk to Centennial park. Staff was friendly and helpful. They had dollar wine cocktail hour. The carpet in room needs changing. Fourth floor can be loud
The staff was friendly and professional. $30 per night for parking
I like the closeness to things downtown (highways, shopping/dining), the comfy atmosphere and the staff There isn't a refrigerator in the room
Clean room, comfy bed Noisy (street noise + doors in hallway). Restaurant is terrible, don't waste your money. Gym is small but acceptable if all you need is a treadmill or elliptical---bring your device because all tvs broken in some way.
They have a nice happy hour. It's also clean, quiet, and friendly. Will definitely stay there again next time I'm on business in Atlanta.
Convenient. Staff was helpful and polite. Water pressure. No noise proofing. Uber could not find address. No hot water one morning.
This was my third times staying here. It is always clean and the staff from the front desk to valet are all helpful and down to earth. It is close to everything I usually come to Atlanta for. It's within walking distance to the Georgia Dome for Falcons games, the aquarium, Coca Cola World and the Tabernacle that we see a lot of concerts at. My only compliant is it seems I can never get the room cool enough.
Location AC unit was noisy and couldn't be controlled. Next door to a Jazz club that plays loud music till 1am. Easily heard in the room.
Location: was accessible to the locations I was in Atlanta for. Staff were very inattentive. Door man just sat on a bench on his phone, never once opening a door, receptionists were unable to find packages I had had shipped there. Food was across the board poor: paper shreds in my granola, green eggs in my cob salad, incorrect sides came with my room service. Cleanliness: in the room walls were scuffed, their was just smutz on everything! Like the lamp, countertops, etc. I was expecting a 4 star experience like was advertised but I would have been better off staying at a cheaper chain.
Location was great. The decor was nice. The staff were helpful. The rooms are small for a family. Parking is tough and best to valet.
Great friendly staff, nice restaurant and bar downstairs. Great location in downtown Atlanta. Nothing.
The convenience of walking was great and the view from the room was probably the best part of the hotel Valet parking was too expensive yet the parking garage was around the corner, 5 mins walking, and not in the safest area of town. At the front door you had to carry your luggage up the stairs before putting it on a cart bc there is no ramp etc etc a wheelchair lift. The morning of check-out I was fixing the sheets and I found a hair stuck to the sheets (that definitely wasn't ours) in something that looked like snot. I almost threw up. I think the facility could be cleaner
The staff was friendly and the room was clean. We drove around Atlanta for 20 minutes looking for the hotel as the GPS did not direct us properly. When we called the hotel for better directions the message that plays is something to the extent of "This mailbox is not accepting messages". I checked in at 9:50pm and was told the water would be shut off from 10pm until 1am. I quickly used the restroom and brushed my teeth not knowing how long there would be water. After settling, I went to the lobby to print my boarding passes for my flight the next day and the computer would not work. When I asked about it, I was told it hasnt worked for a while and was offered a ride to Kinkos the next day to print my boarding pass. Being that I was there for business I did not have time to go to Kinkos. When I woke up at 6:40 the next morning there was still no running water. This meant no way to flush the toilet, brush my teeth, or shower for my business meeting. Overall not impressed with my stay. They should have transferred guests to a different Marriott branch in the city that had running water.
The room size was fantastic. Very clean. Great view. Expensive valet parking. I ended up parking over a mile away & took an uber which was less expensive.
The staff was outstanding! The location is questionable.
Become a Marriott Rewards member for free and get hi speed wifi in your room! The view of Atlanta was great with all the windows. The space was huge, clean, and comfortable! All the staff was super friendly and helpful and happy! I would totally stay here again if I need a hotel in Atlanta. There was breakfast too" No recycling. They use disposables at breakfast; not environmentally friendly.
Very scary area. Lots of vagrants and young men loitering. Room was okay, but the hotel advertised a lounge/bar which they closed over a year ago. There was no ice machine on our floor. Upon checkin, I was told there would be no water from 10 pm to 1 am ... I checked out at 8 am the next day and there was still no water .... therefore, there was no way to flush a toilet, take a shower or brush my teeth. The staff upon checkin, during my stay and checkout were excellent, helpful and kind.
I loved the staff. I have stayed in plenty of hotels from days to a week. This staff was hands down the best. Friendly from the moment we arrived until the moment we left. I wish I could be name them all but it would be easier just to say the whole crew. It only made our stay that more pleasant. Even the shuttle bus driver went above and beyond for us and others. Right by Underground Atlanta...so it was different but a pleasant stay. Would I stay again. HELL YEAH! Location was not the best but not a deal breaker. I've stayed in worse for more.
Hotel was within walking distance to the aquarium, world of Coca Cola, Olympic park, and Ferris wheel. We were given a room near the top with a good view of the Ferris wheel and CNN building. Kids loved seeing that out the window. I am apparently different than most, but I enjoy my privacy in the bathroom. Our room had a type of barn door on a track, but it didn't fully close. If you were in the bed watching tv, you could see someone sitting on the toilet. Just a personal preference that the door is completely closed.
The Location Nothing
The convenience of the location.
It was near tourist attractions. And it had valet parking. The alarm went off twice in the middle of the night. After evacuating twice we did not get a good explaination as to what was going on and we should have gotten a discount or something for being woken up by an emergency alarm twice!
The Air kept shutting off all night.Motion sensitive. Poor system to stay comfortable.
The staff could not have been any more helpful. They were never too busy to stop and answer questions or help us with anything. The breakfast buffet was wonderful. The location was wonderful as well - easy access to the aquarium, coke museum and centennial park.
The two room suite is great when traveling with children. The breakfast was absolutely wonderful. There was a sign on the door to the pool stating the hot tub was not working. However, it was but it was full of children. It would be good to have stricter rules for the hot tub. The corners of the room (behind the lamp and furniture) were full of dust.
The hotel was very pretty and clean and the complementary breakfast was really good. The parking rates are outraeous .....
Excellent staff, very friend and accommodating Rooms a little dated
Polite staff. The parking fee was $30 per day plus tipping valet each time you came and went. Traveling with two vehicles made us leave hotel.
Being close to all the sporting events arena's
I stayed here because of its close proximity to the Georgia dome.
I liked that when I put that "do not disturb" sign on my door for my entire stay.....they left me alone! I've stayed in some places that totally ignore the sign. Also....Hampton Inn & Suites has THE BEST BED AND PILLOWS EVER!!!
It is fantastically well located, 2 blocks from Marta station and from Centennial parrk, and the hotel is nice. The breakfast is not very good , not "continental" one but mostly american.
You can't beat the location. The rooms were clean and the beds were comfortable. Cute room layout. Free cookies, coffee/tea, and fruit-infused water at front desk. Good free breakfast. During breakfast, the manager even walked around to all the tables and asked how everyone's stay was. He was very personable, as was all the staff. Excellent customer service. Overall incredible value. Hamptons seem to be really stepping up their game lately. The TV didn't work the morning of our checkout. Also, you have to pay for parking, but it's honesty not really a negative because you'd have to pay for parking anyway to do any downtown Atlanta activities.
Staff were very friendly. Room was clean and adequate. Breakfast was good.
The staff was very friendly and accommodating. The breakfast bar was very good with a great assortment. Even though I didn't need it, the kitchenette was super nice and well equipped. Location! We arrived at 12:30 AM. Circled the block for over an hour trying to find the hotel. Stopped at three other hotels that didn't know where it was either. Finally saw the marquis high on the building. There was construction around the front entrance and absolutely no identifying signs at street level.
the staff was very friendly and the convenience to everything was great. also the free breakfast was outstanding. I have al positive things to say about the hotel.
The staff was excellent! They were very friendly and helpful. The unexpected social hour the evening we arrived was a nice surprise. The valet, Lonnie, was very helpful with directions getting around the city. Everyone was accommodating and seemed genuinely concerned that each guest was happy and taken care of. The bed was a bit uncomfortable. For a queen size, it seemed a bit small. Upgrading the mattresses in this location would take it to the next level of comfort.
The staff were all friendly, and the room was pretty nice. Although the valet guys were really nice, they did get pen on my leather seats. the room didn't have a fridge.
Room was very dusty! Bathroom fixtures were all loose. Bathtub did not drain properly. Room door was coming off the hinges.
People were fine Room,mainly the bathroom was horrible! Grout missing, mold on shower curtain. Disgusting.
Location and parking were great. The bathtub would not drain. Very gross.
Beautiful lobby Room very small, paint peeling in all rooms, looked dirty. By vent towel with plastic bag taped to it.
restaurant was nice Only valet parking available; one-hour free wi-fi only
The proximity of the hotel to major tourist attractions is great. Easy walking distance to the them all. The hotel was looked worn and rather unclean. The rooms were cramped. My TV did not work. After 3 attempts by the staff to make it right (and two comps on my bill) they move us to a different room. The staff did everything on their power to make it right for us, but I think they were handicapped by the facilities and resources available to them. Hilton needs to make an investment in this facility!
Location, I think they should keep the water filter machine on. Specially night time.
Location The nasty hair in my tub and the hard beds
Close to alot off attractions room beds were hard no heater and last day had no hot water
This guest did not leave comments about this hotel.
Location and beds Free continental breakfast was horrible. I've traveled all of the world and have stayed in many hotels. This was by far the worst breakfast I've experienced.
The staff was exceptional!!! The building was older and dated.
Location and price Elevator
The staff was friendly. outdated and not well-maintaied building; mold stains in bathroom; broken coffee maker; broken alarm clock; complemetray breakfast was not ready on time; inefficent front desk (only one person); midnight noise from outside.
location, staff, breakfast
This guest did not leave comments about this hotel.
Location ok I was price gouged during storm evacuation. Normal rates were closer to $---.
This guest did not leave comments about this hotel.
close to coke and georgia dome work out room closed
It was clean, inexpensive, and it had free wi-fi and breakfast.
The only good thing I enjoyed while staying there was the location. Staff wasn't helpful at all. We were also charged for a half day because we checked out 10 minutes late. They didn't even tell us we were being charged it just showed up on our bank statement. Very unprofessional.
The kindness of the reception staff.The vicinity to the convention center and the metro (MARTA) station. MARTA transportation to and from the airport is more efficient than taxi. The rooms are not so clean. The environment seems unsecure.
Location of hotel - neighbourhood.
Very clean, friendly staff, close to attractions. Only valet parking, nothing open after midnight around that area.
free internet access; downtown; convenience store nearby the water failed twice in one week; i reserved a smoking room and a non-smoking room was assigned to me; the breakfast is not very good.
Central location, good value for money compared to other hotels around. The sink in the bathroom detached from the wall! Water was flooding, I called the staff, but no one showed up for at least 40 minutes! The walls were not very clean.
The breakfast The bathroom was very small. the facet was not attached to the sink.
the location and breakfast bar The suite I stayed in had a window that was not covered and let light in all night long. Also the electrical outlets were loose. It was difficult using them. The room was clean on the surface but the hidden places were not clean; ie beside the bed and night stand. You could use new pillows for the beds.
location needs to be remodeled
Excellent, polite customer service Clean rooms Elevators behaved erratically, and the doors kept closing aggressively on boarding passengers.