Reviews for Avis in Houston
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May 15 2017
Did not get the type of car I booked
Pros: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip.
Cons: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip. The desk agent rushed me out and did not offer me any option to request a larger vehicle. When I went to pick up the car I nearly got run over by an employee who then apologized and asked if I needed help. I said yes and she directed me to a man in a white shirt. He was on the phone and would not give me the time of day, so I gave up and took the Nissan Altima. The music was turned ALL the way up in the car. Ugh. Upon leaving the rental center, I mentioned to the gate agent that I did not feel like I got the car I paid for and she said the Nissan Altima was not a FULL SIZE car. But at that point it was too late to do anything about it. It was a very disappointing experience.
May 11 2017
Cons: I reserved an SUV car and when they didn't have any when I arrived, I had to argue with the lady to just give me a smaller car as I was not comfortable in a pick-up truck. She kept telling me it would cost more money to a regular sedan vehicle. I was adamant that I was uncomfortable in an SUV and eventually she gave me a sedan that had an oil change light on. When I walked to get the car, there were several SUV vehicles in the lot. I was quite disappointed with this experience.
Feb 27 2017
Pros: I like that it was reliable
Cons: Car was worn and dirty and did smell like a smoker has used the car on many occasions. Expected a newer fleet from Avis.
Feb 22 2017
Pros: The car was clean.